Total Home Solutions

Smith & Byford come every year to service our central heating and have had 2 call outs as well. 24/09/18 due to a boiler blip and 22/0119 to replace the smoke alarm. The company & all the staff are absolutely wonderful! Courteous, kind & highly professional.

Simon visited today to resolve a problem my elderly parents were having with their basin taps. They felt very comfortable with him, said he was a very pleasant man. He has done a very professional job and the girls in the office were very helpful too. Definitely recommend.

Very tidy and attentive work. We are very pleasant with the result.

They carried out my annual gas boiler service and as usual it was done in a courteous, efficient & professional manner.

Arrived at the early part of our time schedule. Tidy appearance, straight to work explaining what he was checking as this was our new home & we had questions regarding the boiler/heating system. Very tidy.

Prompt & very efficient.

Always good service. Prompt reply to telephone enquiries.

The engineers have been endlessly patient whilst resolving a complex problem! I have nothing but good to say about the service of this company.

Polite, efficient, and professional.

I have a maintenance contract with them and always find them pleasant either on the phone or in person, My boiler is serviced annually and I have always been pleased.

The young man who serviced our boiler was all ways professional, knowledgeable and polite. Altogether an excellent visit. Very typical of all Smith & Byfords employees. His name is Andrew Leonard.

Nice and efficient.

Brilliant service, professional & reliable. I trust Smith & Byfold with my boiler insurance policy & maintenance completely. Lovely friendly team.

Have used this company for a few years now. Very polite office staff and engineer, very prompt and reliable.

The whole team from office to engineers were very friendly, helpful and efficient, and I would not hesitate to recommend them to anyone.

Professional, on time, tidy, does what is required for certs and advises what may need doing in future with no 'cons' attached. All at one of the most competitive prices you'll ever get. Thanks.

Thoroughly professional, friendly and with minimal disruption.

We have had a new boiler installed. We had a thorough discussion with the heating surveyor before receiving a quote. We were able to have a second visit from the surveyor to clarify the finer points about the installation. We were given ample time to think about the quote then the work was programmed for a date convenient to us. The planned visit for the chemical flush took place 14 days before the installation. The engineer was here on time on installation day. He worked in a tidy focused way all day answering our queries and explaining all we needed to understand. The surveyor also attended the job to see all was going to plan. He took swift action to organise for an electrician to come out the next day to complete the task after the original booking of the electrician fell through for medical reasons. Our home was treated with respect and the external work looks good. Everything works as it should. The follow up paperwork for the job(gas certificate, guarantee etc.) has all been received as promised and our alerting the company to one minor mistake on the final bill was quickly dealt with for us.