Total Home Solutions

After a few years years of annual boiler checks I asked Smith and Byford to install my new boiler. It all took place with minimum disruption and I am very pleased with it. It should save me money with a more efficient boiler and some adjustments to positioning will help with future checks. Everybody is friendly.

I have had a contract with Smith and Byford for many years and always been happy with the service. When it came to needing to replace my boiler I didn’t even consider going with anyone else. They provided an excellent service from the moment the surveyor came to my home to ensure I was getting the correct product right through to the installation and QC on completion. I would not hesitate to recommend Smith and Byford.

I have been a customer of Total Home Solutions for a number of years now and have always been impressed with the professionalism of both their Administration Team and Engineers. Today Jason replaced a bathroom radiator. He called ahead to announce his arrival and arrived within the agreed timeslot. He carried out the replacement efficiently and diligently, taking care of the surrounding fixtures and completing the job perfectly. The invoice is as agreed. I am very happy to recommend Total Home Solutions for all your, heating, plumbing and electrical requirements.

I had an old floor standing boiler replaced with a new wall mounted boiler in a new location. The engineers were very good and the work they did was excellent. I’m going to use them for servicing and would definitely recommend them.

Turned up on time, work completed same day and all work materials and waste cleared away before leaving. Installation successfully finished and hot water and heating restored and improved.

Both engineers - Andy & Bren - arrived on time and as a team worked well together. They were very efficient and virtually worked all day without a break.Explained the workings of the new boiler and left the place tidy and clean after they had finished. I would not hesitate to recommend Smith & Byford as I have used them for the past 15 years.

We were very pleased with the work carried out, in one day and at the price agreed upon. The two electricians were hard-working, polite and careful, including clearing up afterwards. In addition, our advisor in the office (Dee) was helpful in co-ordinating the various parts of the job, so that it could all be carried out on one day. She also obtained answers to all our questions before work commenced. Would certainly recommend this firm for similar work.

Boiler installed and hot water tank removed. Very happy with Smith and Byford. Efficient, friendly and professional.

S&B were extremely efficient from the start. Both admin and fitters were fast, attentive and competent. The work was carried out with the minimum of disruption and to the highest standard. The price was extremely reasonable. I cannot recommend them highly enough.

The service and standard of workmanship that I received from Total Home Solutions was just brilliant. From my initial phone call to Emma in the office to Dell coming to my house to do a survey and Andy and Bryn who did the installation. The way the guys respected my house and kept everything neat and tidy could not be bettered. The aftercare service was also very good. I would thoroughly recommend.

The boiler installers arrived promptly at my 94 year old mothers flat and did the work to a professional finish. Andy and Bryn had to remove an old back boiler and water tank, and they managed to hide all of it behind cabinets. They even found time to make mum a cup of tea and fill her hot water bottle. They were polite and courteous, and the site was left clean and tidy. I would recommend them to anyone. The estimator, Del, was also extremely helpful at all times. We advise anyone needing this type of work to be done to use this company.

We needed an additional radiator downstairs. This job went very smoothly from the site visit to the installation. The estimator and the fitters were very personable. They had good office support. At first the rad was set too high, but they reset it for easier future redecoration. It’s a very neat job, at a reasonable price, and they tidied up after themselves. We’re very pleased with this professional organisation, and have no hesitation recommending this local company.

We have had a service contract with Smith & Byford Total Home Solutions since 2016 and have always been delighted with their service. Thankfully, for most of the past 8 years we have only required an annual boiler service and check, but when we have called them in an emergency they have always reacted promptly and made the repairs necessary with no extra charge, such as when the boiler sprang a leak last year. This week we called them out to investigate what we thought was a suspicious smell coming from the boiler, the engineer spent an hour and a half doing various tests and taking readings before he gave the boiler a clean bill of health, to reassure us all was well. Again, this came within our service contract, so no further charges. I wouldn't hesitate to recommend them to anyone who is looking for excellent service and peace of mind. 5 Stars + !

Have used this company for many years, and would not use anyone else, from the office staff to the installers, I cannot fault their work. Minimum of mess made and care taken at all times. Informed what was happening every step of the way. We have had several large jobs done and have been very happy with all of them . More than happy to recommend them to anyone.

The service I received on the installation of a new boiler was excellent from start to finish. Customer Service and communication is first class. Nothing is too much trouble. They go the extra mile to ensure the customer is happy. I have also have a home service contract with them which compares favourably with others. I particularly appreciate they are a local company and there is never any issue with being able to contact them.

Excellent customer service. Repair to heating system was quick and affordable. The engineer was extremely accommodating and helpful. Would highly recommend.

We were very pleased with the guys who installed the boiler for us. They were very friendly as well as being thorough in their work and careful in how they treated our house. Smith and Byford were very efficient throughout the quoting and contracting process and we were impressed that a follow up QC visit was arranged.

My experience with Smith&Byford was excellent, they were by far the most polite and friendly team of contractors I have worked with (I believed I had Andy and Bryn as fitters). They fitted a shower pump, replaced a sink, redid a toilet supply pipe and fitted an under-sink water filter in my kitchen, between the hours of 10 and 4. They took their shoes off straight away and were very curteous around the house, left everything clean and tidy when they left. The communication with the office regarding dates and invoicing was also very good, I spoke with Emma. What I appreciated a lot as well was that the team came out to do a proper survey of the work required (they came out twice, just to make sure), so that they could tell me what my options were and how to go about it. Previously I've had to pay a call out charge to a plumber just for him to tell me that he will need to order some parts and come back another time!

We had had a problem with damp under the kitchen sink. Attempts to locate the problem over a number of months by our contracted maintenance had failed to identify the problem. In desperation we went to Which trusted traders and found Total Home Solutions. Andy and Bryn arrived at short notice. They were super efficient and speedily assessed and rectified the problem which other “professionals” had failed to do. When our current maintenance contract expires, we will be looking to Total Home Improvement for our boiler service etc.

Smith & Byford installed a new boiler for me some 14 years ago. Since then I have had a Total Home Solutions policy with them to cover boiler servicing, central heating and plumbing. They have always responded quickly and efficiently to deal with the many problems that crop up around the home - running overflows, leaking taps, wonky ball valves, leaking WC cisterns, recalcitrant CH valves and boiler programmers. I also rely on THS for electrical work, the most recent being dealing with the aftermath of a water leak that affected my lighting. I really appreciate the professionalism of all involved in providing these services and their can-do attitude; I also know that I can rely on all tradesmen being properly qualified and vetted - something that can all too easily be faked nowadays.

We had a problem with a water leak in the shower room; it was diagnosed and the shower replaced very promptly. Great service. We have used Smith and Byford for many years and have always been impressed.

It was really simple to book my boiler service for convenient day / time The work was carried out quick and professionally I would definitely use again

Many thanks to Jason and Bryn for replacing a bathroom sink and lagging outside pipes. The work was scheduled speedily after contacting Smith and Byford and at a reasonable price. Currently our boiler service contract is with a large organisation but after meeting Derek, Jason and Bryn and dealing with Jessica on the phone we will be transferring our contract to Smith and Byford as soon as possible. What a splendid team and so respectful of a customer's property i.e. shoes off and taking care with tools and equipment. Thank you for an excellent service.

Thoroughly and professionally carried, appropriate documentation very clear. Staff very helpful with the arrangements

Really pleased to find one business with plumber and electrician locally to aid property repairs It had been a struggle finding someone to turn up Required replacement of awkward to access mains water stop cock and repair of damaged electrical sockets both due to wear and tear over past 25 years Minimal bill over call out fee was a striking bonus Electrician D... and plumber S... were both tidy and friendly and pleased to answer questions about other future refurbishments

We have had a Premier Gas service contract with Smith & Byford for many years. They have also serviced areas not covered by this contract, e.g. underfloor heating. An ongoing problem has been a heated towel rail in the bathroom, which has regularly stopped working. Del identified excess air in the associated pipe work, and recommended fitting Automatic Air Vents to release this air on an ongoing basis, which Simon fitted. This has solved the problem. Ably supported by Emma and Jess in the office. Well done Smith & Byford, and thank you!

A great heating service provided at our house recently. Jason the engineer diagnosed the problem quickly, gave honest advice and ordered the correct parts at a good price to resolve our heating issue. His work is always neat and tidy. Special thanks to Jess in the office for her prompt and informative correspondence. All information is always transparent and I feel the company is trustworthy. I shall be using them again for out heating and electrical needs.

At LEO Academy Trust we have 10 Primary Schools in various locations in South west London and Surrey and our offices in Cheam and we use Smith & Byford for all our gas boiler and Water Heater issues. The service is excellent as required for Schools from initial fault finding (Del) to the communication from there office team (Emma and Jess) and the installation engineers (Andy and Jason) who are professional and Knowledgeable. Anyone who visits a LEO School are always polite and are all on our DBS safeguarding register. Dave Sparkes LEO Academy Trust Premises Manager

We’ve had a contract with Smith & Byford Total Home Solutions for a number of years. The customer service from the office staff is always excellent. Clear quotations are provided prior to commencement of any work and the engineers are consistently friendly and efficient. We have total confidence that any problems that arise will be promptly attended to and fixed, as was the case with recent shower cartridge issues. Definitely a company that can be trusted.

We have an annual contract with Total Home Solutions and also recently had a new boiler fitted. The company plus engineers are very efficient and I would not hesitate to recommend them and their work. They are very helpful and on the ball.

We were very pleased with the work that Jason carried out to replace our old Aqualisa shower with a new concealed Aqualisa shower. Excellent professional work. We are also grateful for the friendly and understanding support from Dee in the office. We highly recommend Smith and Byford.

I've had an annual service contract with Smith & Byford (Total Home Solutions) for the past 3 years and have been very happy with the service that they have provided. Over the weekend, we had something of an emergency, and their response was not only quick, efficient and professional but also, sensing my distress, reassuring and kind. I feel that customer service of this quality shouldn't go without recognition and wish to record my thanks to Dee (in the office) and Jason (who carried out the repair) for the exceptionally kind and efficient response.

A boiler probem occurred overnight - no hot water AM. Called and told an engineer would be along at some point before 1730hrs. Had a call after lunch to say engineer on way he arrived a few minutes later. Checked boiler and thermostat and could find no issue but thought perhaps a power cut overnight or a malfunction on the room stat, less likely, checked everything left in full working order. Reassured there are no serious issues

When my mother's boiler broke down, the guys were round in a flash! Sadly it was old and beyond repair, but we had a shiny new one installed in a jiffy (and at an affordable price!) Mum speaks very highly of the guys and was very impressed with the work and post clean-up saying they left the place spotless afterwards! A great local company that has served my family well for many years. Special thanks to Emma for overseeing a smooth and quick resolution to our emergency call out & thank you to all the guys for looking after mum and for providing electric heaters while she was without a working boiler. Great work!

We have had a service contract with Smith and Byford for over 10 years looking after our central heating system and recently had a new boiler installed by them. Their work is exemplary, the boiler was fitted with no problem within 24 hours of being booked and the fitters Andy and Bryn were punctual, extremely tidy and courteous throughout. The service engineers and back office staff go out of their way to make everything easy and you feel valued as a customer. They are highly recommended.

Having used Smith & Byford a number of times before, we did not hesitate in asking them to come and sort it out - which they did in their usual friendly, helpful and most efficient way. Full marks as usual. They will always be our first "port of call", and we will and have recommended them to anyone who asks.

I cannot rate this company highly enough. The service from the operator to the installer was exceptional. They were so flexible, so understanding. Having determined that the boiler needed to be condemned, they managed to change their schedules and install the boiler next day. My mother is 95, and they understood the urgency. The installers were professional, knowledgeable, charming. I know next to nothing about plumbing and boilers but felt I could trust this company 100%. Amazing.

I was extremely apprehensive about starting the installation on my house as it was a major install and has needed doing for a long time but due to the size of it I was holding off. Total Home Solutions were my ideal choice to do this work after receiving a few quotes. I was very impressed with how they handled everything. Total Home Solutions were very professional and did all the work to an extremely high standard. This job was very taxing as it was a big installation but they did everything superbly and there was nothing that was too much trouble. Emma, Bobbie and Dee looked after us in the office and took care of any extras that we needed doing and Andy and Bryn did all the work in the house and were polite, helpful and a pleasure to have around. Any problems that arose was treated with the utmost professionalism. I could not fault them for anything and I would recommend them to any one that wanted a major install or any work for that matter. Thank you again for all the work that you have done and for looking after us. I will be back for a replacement of my other boiler etc.

We were very happy with the installation of our new boiler. The engineers arrived on time, worked hard, were friendly and above all tidy. We had an initial issue where we had to change the installation date at very short notice and Emma was very understanding and very helpful in rearranging everything for us. All in all a very good experience and would definitely recommend them to family & friends.

My boiler installation was a particularly challenging job due to the length and set-up of the flue, including the considerable height at which it ran. In the months between the thorough and informative survey carried out by Derek, right to the post-installation phase, I received timely and comprehensive administrative support from Emma, expertly addressing any query or concern. In my long-term experience with the company, the office staff have consistently been a considerable asset, and the job was impeccably organised. The two installers, Andy and Bryn, proved very likeable, highly capable and remarkably tidy, ensuring that the work area was left spotless at the end of each day. Their presence over the installation period never felt intrusive. I would not hesitate in highly recommending Smith & Byford Total Home Solutions, particularly to those who consider focussed customer support a priority.

Simon explained clearly what was causing the leak, and the pros/cons of mending or replacing. I decided on replacement. Simon found a suitable new basin in a similar style, and installed it very quickly and efficiently. Such a relief! Very happy with this work.

Very happy with the service and the works carried out by S & B from start to finish and would recommend the company.

Extremely pleased with the service (as I have been over the last decade or so), but on this occasion, an engineer, by going the extra mile, found a remedy that saved me the cost of a new boiler. Great result and I would fully recommend S & B to others. Always a delight to deal with the team at the end of the phone as well.

I recently had a problem with the plumbing in my kitchen so I phoned Smith & Byford, Cheam to book a call out, which was booked for the next day. The plumber arrived on time and proceeded to investigate the problem. Finally discovered faulty taps. He said he would contact the office to order the parts. Within a few days I received an email with an invoice for the work which I agreed to and arranged a day and time for the fitting. This worked perfectly, the problem was solved. The whole experience went very well, the office staff were friendly and the plumber very professional and answered any questions that I asked him.

Used Smith and Byford to fit a new boiler. Excellent service from start to finish. Fitters were professional, courteous and very good at their job. The office provided us with a very straightforward and easy process for all paperwork and fitting arrangements. We would highly recommend.

I chose this company on the recommendation of a neighbour and I wasn’t disappointed. From the first phone call to the day of boiler installation the team were really helpful. We had lots of questions which Emma addressed quickly and efficiently. When it appeared that we might have to wait for a while for an installation date she moved things around in the diary to get to us more quickly. The whole team was friendly and professional, the work was carried out quickly to a high standard and the aftercare has been great.

I recently had a leak in the central heating system, at short notice a phone call to Total Home Solutions, at Smith and Byford, the office girls directed an engineer to me at short notice and rectified the issue straight away and waited a while to see if his remedy had worked which I am pleased to say it did.

As you would expect, the worst possible time for central heating to break down, would be one of the coldest night this winter, on a weekend. Things were more difficult because there was a problem electrical with boiler. Once that was sorted out, a new part was requested and fitted. By then, we were finally warm. Even then, a new pump had to be installed. There were several difficult problems which the engineers had to sort out. Everything is now back to normal, thank goodness. I have to say that that Smith and Byford have done a great job, not just the engineers but also the office staff. They were all really helpful.

Smith and Byford have just completed a rather large job on my house on my heating system that was not working to its full capacity. Firstly, I would like to compliment the ladies in Home Solutions that originally booked my appointment, they were very polite professional and done their very best to accommodate me. The job required many visits and every time they were on time and they were a pleasure to have working in my house. The last Technician was Jason that had to visit on numerous occasions through no fault of his own but he explained what the problem was and what he was going to do to resolve the issue. He was very polite, professional and respected my house. The job is now finished and I can not thank Jason and all involved enough for their hard work. It has been an absolute pleasure.

We have had a maintenance contract for several years with Smith & Byford and have always had excellent service. We recently had a new boiler fitted and are very happy with the completed work. The two people who carried out the work did an excellent job, worked very cleanly and tidied up after themselves. They took their time to ensure every aspect of the job was carried out to a high standard. We would highly recommend Smith & Byford.

I had the necessity to renew my heating apparatus and ordered a new combi boiler, taking advice from the THS surveyor. The two very respectful fitters arrived promptly for the 4 days allotted, removing the old and re-siting the new with minimal mess. Covering all work surfaces with dust sheets, leaving all areas clean and tidy every day. I was informed of all work to be done in advance to ensure that I was happy. Would 100% recommend this company. The work ethic is second to none.A company that takes pride in their work.

We had a double vertical anthracite radiator installed in our kitchen. The engineer, Jason, installed this and his workmanship was exemplary. He carried out a very neat installation. We would highly recommend Smith & Byford. We have been with them for many years and have never been disappointed. Big thank you to all.

Boiler leaking badly so we contacted Smith and Byford Home Solutions quickly in the morning and they sent an engineer within half an hour. He isolated the problem to make it safe but a new part was necessary to return it to workng order. We expected this to be after the imminent weekend but they located a part and we had the full job done that afternoon. Such a relief. Service friendly, sympathetic and efficient. Many thanks! Well worth our subscription.

We are always reluctant to change companies. A few years ago, the service from a large gas company was dire. One of my colleagues suggested to slook at Smith and Byford. When we first used them, we asked them to sort out the central heating. A manager surveyed the system and sent us a detailed report. We asked them to do the work. For the first time in over twenty years, the heating system worked properly. We now have a service contract. The company is good at solving problems before there are problems, such as ordering parts for the next service date. We have used them for electrical work as well as for other jobs. The level of service is excellent. A few years ago, there was a problem with the boiler. It was very cold. Even though it was an evening at the weekend, someone was sent to our house and sorted the problem out. All the people who have come to our house have been technically excellent. They have all been polite, cheerful and easy to talk to. The same goes for the offfice staff. After all these years, we still sing their praises. Thank you.

I have had a service contract for a few months. Called up on the day before a bank holiday with a boiler leak. Emma in the office said she would do what she could before the bank holiday. Engineer was with me inside an hour. Very helpful and diagnosed the problem. He was hoping to get back to complete the repair that afternoon but couldn't get the part. Was back with me first morning after the bank holiday and it was fixed within the hour. I am very happy with the service. Emma couldn't have been more helpful nor could the engineer. Great service like this needs to be recognised and celebrated.

As a family we have used S&B a few times from my Grandmother, my parents and myself. My boiler broke in a flat that I own. Emma was brilliant, incredibly helpful and worked with the tenants to get the boiler replaced as soon as possible. I can’t recommend them enough and I will continue to use them in the future.

Fantastic work done to a very high standard First of all a massive thank you to the Home Solutions team, especially Emma in the office, Andy who did most of the work, the specialist boiler electrician, and Del who was the surveyor and explained to me what works would be carried out to replace the old boiler. We have used Home Solutions over the last 3-4 years as our old boiler has had lots of problems. They were very good at working out what the problems were and fixing them. However, finally we decided we needed a new boiler as our old one was 15 years old. When Andy fitted the new condensing boiler the works he carried out were very, very complicated as we live in an Edwardian house with some old pipework, including to our old water cylinder which we still use. Andy worked very thoroughly and efficiently, took his time and did not take lots of breaks (like some tradesmen we have had over the years!). He explained to me what he was doing as he went along and was very friendly. Our heating and hot water has never been so efficient. Perfect job. The job was done very thoroughly and to a very high standard, especially sorting out the old original pipework which had not been fitted properly to our old boiler and the electrical wiring. Once again a massive thank you to all involved from Home Solutions.

Our ancient floor standing boiler in the kitchen finally gave up the ghost. Smith and Byford installed a new combi boiler in the airing cupboard upstairs. The whole process was smoothly finished in three days. A friendly and efficient company. I would highly recommend them.

We’ve recently had LED lighting installed. The service provided was excellent, very professional workforce from dealing with the office and the work carried out. A very efficient company would highly recommend them. Last year we had a boiler replaced and had the same experience cannot recommend them highly enough.

Total Home Solutions provides a service which is cost-competitive, reliable and of top quality, but which has customer care at its heart. Every member of their team who was involved in any way in the installation and commissioning of my new boiler system was professional, knowledgeable, polite and friendly. This is a company I would recommend enthusiastically and without hesitation.

I used Smith and Byford for plumbing and heating system repair works and found them to be very friendly and professional. They carried out the work within the timeframe specified and left everything neat, tidy and clean. Very pleased with the outcome and wouldn’t hesitate to use them again.

Had a number of smaller jobs to be done, two radiators, two new taps, thermostats on other radiators. Very pleased with quote, work was carried out efficiently and not a speck of dust left. All done in the day. Great value, service and happy I went with an established company.

Total Home Solutions has been my 'go to' company for over 10 years for heating, electrical & water problems & advice. Their customer services staff are professional, friendly, knowledgeable & reassuring. Their engineers work to an extremely high standard & have always been happy to take the time to explain what the problem is, how it has been caused & what needs to be done to fix it. The company has a lot of customers (always a good sign) but I always feel that they give a very personal service & genuinely want to help. A very big thank you to the THS team, particularly Bobbie, Dee, Emma & Wendy.

During the Covid lockdown in April 2020 the boiler in my flat broke down and I was without heat and hot water. I contacted Smith & Byford who arranged for an engineer to call (as an emergency due to my age) and then they arranged and installed a new boiler. The service from their office and their engineers has been amazing, they promptly answer and deal with any enquiries you my have and they are so helpful. They have since given an annual service . If you want a professional helpful service then use this firm. My special thanks to Emma Ive, Dee Comansingh and Roberta Randle in the office and to Derek Holder, Andy Tennant and Steve Monnier the engineers.

Our church leases a property (house) to a tenant and we contracted Smith &:Byford in Sutton to undertake an electrical survey (EICR) and a fairly long list of follow-on electrical remediation works including a new fuse box. I arranged this as the church trustee with a maintenance lead role and as a former treasurer. I found Smith & Byford easy to deal with and on the ball. Clearly significant electrical works in the home are potentially disruptive, but our tenant has nothing but praise for Smith & Byford in their communications to set things up and in carrying out the work. She wrote: "I was so impressed with Smith & Byford, such professional men and cleaned up after themselves too!!!" As a church we received timely communications, clear reporting and fair pricing. Happy to recommend, and we have used Smith & Byford for electrical renewal works at the church itself with professionalism demonstrated throughout.

This is the second time I have used Smith and Byford for works in our home - last year when we needed a new stopcock installed and then again a few weeks ago when our old boiler (which was thankfully in the garage) leaked all over the floor. They really provide an exceptional level of customer service from the initial phone call (Dee), emergency call-out (Steve), discussion as to what replacement boiler would be appropriate (Dell) to the engineers (Andy and Bryn) who carried out the installation and then finally a follow-up visit (Dell) to check that I was happy with the job. The whole team are really friendly, helpful and very professional. I am absolutely delighted with my new boiler and am so glad to have found a local company who provide such an exceptional level of service from start to finish.

Derek (Del) was the engineer sent by Smith and Byford on Friday the 12th of February. My old Combi boiler had broken down on the Wednesday and on Thursday 11th a British Gas engineer gave it the once over and declared it needed a power flush or alternatively, I should get a new boiler. I took my brother's recommendation and phoned Smith and Bryant. Del was happy to let me talk through what had happened. I should tell your readers that I am a very nervous elderly man who panics whenever things go wrong and certainly not able to afford a new boiler installation. Del was the opposite of the British Gas engineer. He puzzled over what was wrong and systematically went through a series of examinations to discover the fault. Del went far beyond the call of duty. He was interested in solving the problem. He told me he always wants to give value for money. And then Eureka! He discovered a hot water microswitch (I think that was what it was) that had given up. He took the trouble to show me how it should work, and with magic fingers, twiddled a nodule to allow it to become properly active again. Hey presto, the heating was on again. One day before, I had had a quote from British Gas for £830 and yet Del for all his detective work and ingenuity charged me one hour's work plus VAT = £84. I was, and am so happy. that I have asked Smith and Byford to replace one non-working radiator and I shall now happily subscribe to their cover plan for repairs. Well done Del!

We used Smith & Byford 5 years ago to supply and install a new boiler and we have had great service from them since, including annual servicing. We recently had a long-standing but intermittent problem with our boiler’s thermostatic controls inherited from the previous boiler. An engineer, Simon, was able to source and replace the two units for us very quickly. We were happy a while ago to take out insurance to cover all our plumbing and electricity - it’s reassuring to know we have a reliable company to support us when we need it. All the staff we have encountered are a credit to Smith & Byford and we would recommend the company to any of our friends

The unexpected failure of a domestic power circuit prompted me to contact Smith & Byford who carry out gas boiler maintenance for us. A prompt service call identified the need for an Electrical Installation Condition inspection which was completed a few days later, the results of which were confirmed in writing and highlighted the need for remedial works. These partly related to changes in legislation since installation, while the failed power circuit required additional investigation. The installation repair work was quoted in writing beforehand, with repairs undertaken promptly and efficiently. The engineers were professional and knowledgeable, and observed pandemic rules throughout. The Cheam office administration team were excellent in keeping me informed during the repair period and in resolving any minor delays in producing paperwork. Highly recommended.

Having had six various quotes from six different companies, Smith & Byford were by far the most courteous, knowledgeable and professional to have visited. The Surveyor was on point, discussed my requirements in great detail and left my in absolute confidence that irrespective of price, they deserved the job on the sheer competence of their field! The supporting service from the Admins/Install team was exceptional as an additional plus. Being a landlord, I have dealt with a number of services and was very impressed. Could not recommend it highly enough.

Smith & Byford have serviced our boiler for several years and this time, due to it's age, it had to be replaced with a newer model. The work was carried out by Andy and the whole process, including a power flush, was completed in a very efficient way. The pipework needed to be re-routed and the result is stunning, or, to a former engineer, as I was, 'beautiful'. I would recommend Smith & Byford to anyone who wants excellent servicing of their heating systems.

Smith and Byford quoted for replacing all my radiators in my terrace house, not only were these to be replaced but also moved in location making for a more complicated job and this quote was market competitive. The workmanship was excellent and the two man team worked hard for two days to move and change all my radiators, they were friendly, accommodating, followed Covid rules, clean, tidy and went above and beyond to provide an excellent service. Usually I have found that there is always something that goes wrong with workers in the house, whether they leave a mess or damage something or don't tidy up or even don't complete the job properly. I've had all of these. With this company here none of these issues happened, in fact you would have not known that they had been in the house except for the nice new shiny radiators. Would definitely recommend!

Once again Smith and Byford have come to our rescue, from the initial enquiry with Bobbie honest advice was given by the engineers which resulted in a competitive price being given. The repair was undertaken mainly by Simon and ably assisted by Andy, Brynn and Del. All four engineers kept us advised on the work and honestly answer our questions. The standard of their work was second to none and well with in the ISO 9001 standard. Backroom work was undertaken by Emma who has master project management to a tee- we actually came under the project completion time. We appreciated that the company used local village tradesmen and in particular Cheam Tile Centre and Graham Lee Carpets. Both of whom gave excellent support. Highly recommend Smith & Byford to everyone. Another highly satisfied client.

A power flush with some additional plumbing requirement. Enough to be able to confirm - in spades - what has been written in previous comments. From first contact with Emma (no disembodied voice on the other end of an automated system) , through the survey carried out by Derek, to the actual work done by Andy, I can only express my complete satisfaction every step of the way. Everything fully explained before and during the work. The courtesy and professionalism shown by each member of the team warrant the highest possible recommendation. I have no doubt that I shall be knocking on the door again fairly soon.

Installed sink isolation valve, installed new kitchen tap, replaced leaking isolation valve on washing machine feed pipe. The plumber did the job the day after I called. I have used him (Smith & Byford) on many occasions and I always get a great job done and on budget. Plumber is very knowledgeable and very helpful.

We have used this company for over ten years and can not fault them , we have had a couple of complicated jobs done by them , and have been delighted with the results. Having recently moved , we had the old hot water system in the new house overhauled and are again very happy with the work done. Attention to detail and plenty of advice , so that we fully understand what is being done, we find very reassuring. Special mention must go to Del , Andy and Emma who are just brilliant.

Just had a total rewire of our flat with new storage heaters and electric shower fitted. Both the engineers and the office staff are lovely to deal with - very professional and helpful at all times. I couldn't recommend them all highly enough - will definitely be using them again when needed. They listened to what we wanted and did an excellent job at a time that suited us. The engineers were very careful with all their work which was done to an excellent standard with minimal damage done during the rewire to the newly painted flat. We are very happy customers.

We needed a new boiler fitted quickly, and S & B pulled out the stops, and installed boiler and quite complicated flu implications quickly. Installed by Andy, reviewed by Del, arranged by Emma - all good, thank you

As usual, very pleasing people to deal with from enquiry to invoice. Work excellent, to time an to agreed budget

New gas boiler fitted together with ancillary works to fit two new replacement radiators and extra stop cocks. Works undertaken in a timely manner by Andy who was always a delight to have around and very considerate. Good price quoted. Works started and finished on time. No problems whatsoever. I can highly recommend Smith and Byford and their staff.

I had a new cylinder installed and it has been very successful. I now have constant hot water throughout the house and a wonderful supply of hot shower. The advice was very pertinent to my needs and the service provided with care and efficiency Full satisfaction

The above work was carried out very professionally, according to the agreed schedule and initial quotation. I was impressed by the professionalism displayed by all personnel involved in these installations. Communications were excellent throughout and I was provided with clear and efficient answers to all the queries I raised before, during and since the installation. Nothing has gone wrong and I have no reason to fear this unless the machinery itself would need to be reviewed under the guarantee. I have taken up a full Maintenance Contract called Total Home Solution with Smith & Byford, the cost of which is very reasonable and this is giving me peace of mind. This organisation has also installed a thermostatic shower in my bathroom and successfully carried out the conversion of the cold water tank that previously served my bathroom tabs and toilet, thereby providing equal pressure of water supply throughout the property. I look forward to any future dealings with this organisation when looking after my heating, plumbing and electrical needs under the Maintenance Contract. I am delighted with the work that has been carried out and would strongly recommend Smith & Byford, their Office as well as their Engineering personnel to anyone looking for a contractor providing the same type of work.

New boiler and controls fitted, plus new f&e tank in loft and new gas pipe to hob. Very happy with whole experience from dealing with Emma on the phone and Del doing the survey to Andy's excellent installation. Special praise to Andy for working so hard and calmly in temperatures of 38/40 degrees.

The Job was to fit a new Combi boiler in a different location of the kitchen. The whole team were efficient, pleasant and polite from the start and completed within the estimated time scale and budget. I would recommend Smith & Byford to others as well

Smith & Byford Ltd put in the above works for us and we were very satisfied with their advice and workmanship. They kept to the times and dates and kept us informed as to what was happening. The job came out to budget with just one small extra which we agreed to before the work began.

Smith and Byford were the first company to sort out our central heating after about thirty years. This was in spite of installing two boilers and new radiators. Following a recommendation from a friend we contacted them. They conducted a survey, pointed out a few problems and sorted them out. The estimate was reasonable. A date was agreed and the work was carried on time and within budget. For the first time in years, the house was warm. We then took out a maintenance contract and once a year they visit to service the system. If, in the meantime, there is a problem, such as a failed pump, they arrive promptly and fix it. All the people who come to the house are polite, professional and prompt. They are a credit to their company. If this all sounds a bit over the top, the fact that we paid for years for a level of service which was questionable, it is because we have never had a problem since we first contacted them. I would recommend them without hesitation.

After speaking to a friend's husband about my boiler of 20 years old (Ideal) he suggested it might be the exhaust fan as it had been really noisy and had become quiet.I purchased one online and contacted Smith&Byson to fit it, which they were happy to do. Unfortunately it wasn't the fan and with a bit of jiggling of the electrics , it looked like a bad connection on the PCB. The engineer came with a new PCB but unfortunately thought it was faulty and a new one was ordered. Then the senior engineer Del came along and noticed that something was amiss with the wiring to the PCB. After much soul searching he found that the mains wire from the boiler to the tank had been chewed by vermin. He was able to cut out the faulty part and reconnect it and now everything working. Another company would have given up and want to fit a new boiler. Thank you Del and Smith & Byford

Great service throughout, from the initial enquiry with Emma, to the survey by Del, the honest advice and competitive pricing and friendly and competent installation by Andy, I couldn't recommend Smith & Byford highly enough.

The gas & water earth bonding work was carried out on time & as per the estimate, the staff were very helpful & communication very good.

After a stressful time with an older boiler, we decided to have Smith & Byford fit a new one, only to find we still had a problem. Smith & Byford continued to help and advise us until they solved the problem. Well done to the engineers and staff for their attentiveness and concern to get it right. And thank you to the ladies in the office who were always so polite when I phoned.

Our boiler refused to work, so, as I have a contract with Smith & Byford, they were called and a few hours later Simon turned up to investigate. I was immediately impressed with the systematic way he carried out his initial inspection. Every pipe was felt and every component was checked. He eventually found that the cause of the problem was a defective pump, which was replaced. Following this he established that there was also a blockage in a pipe. This was removed and and an enormous amount of debris was coaxed out, thus enabling that water could flow freely through it. Overall, I was very impressed with Simon's expertise and if I am lucky, he will be available to carry out the annual service on my boiler in July 2019. Thank you Smith & Byford.

When first heard was surprised and called in the experts next day. Bobbie & Emma were excellent and arranged for a fitter next day. Arrived early and accepted a cup of tea. Reviewed and explained situation. Part new coal set was ordered from manufacturers within a few days they arrived. Advised by Emma and another fitter was arranged; he also arrived early and within 20 minutes we had a non whistling gas fire. Congratulations to all for an excellent completion. Always feel happy with the quality of their work and the excellent advice given. Jim Cheam

I rent a few flats out and these guys look after all of the electrical gas and plumbing and sent two appropriate quotes and once approved sorted everything with the tenant and the letting agent and took all the pressure off! Everything was completed as promised both quality and timing.

Had an engineer attend and service my boiler earlier this year after I had a not so good company install it- I was worried about the install and wasn't advised on how to use my new thermostat or timer, my engineer was fantastic and went above and beyond what I expected. He also rectified our flue which was missing some internal filling. He took time to explain the workings of the system as this is our first home and a new build so all very new to us! Highly recommend them as they are very helpful. @ Tadworth

I have used Smith and Byford for many years across my property portfolio. They are very good to deal with, always respond quickly, do an excellent job and I would not hesitate to recommend them to others.

Having used Total Home Solutions for the last 6 years or so I can't recommend them enough. Apart from my yearly boiler service I've had to call them out on about 8 occasions to sort out plumbing and electrical issues. Not only have they sorted the problem out but the people they send are always courteous and always ready to answer any questions I've raised. And all of this for a reasonable cost which gives me total peace of mind, unlike all those other utilities I pay money to.

My elderly parents (90 and 91) have a servicing contract with Smith and Byford. The staff are very caring and considerate of my parents and keep me informed as requested. I can't fault the service.

Always on time, always neat and tidy and always professional, it's a pleasure doing business with them from the office staff to the engineers.