Excellent service
We used Smith & Byford 5 years ago to supply and install a new boiler and we have had great service from them since, including annual servicing. We recently had a long-standing but intermittent problem with our boiler’s thermostatic controls inherited from the previous boiler. An engineer, Simon, was able to source and replace the two units for us very quickly. We were happy a while ago to take out insurance to cover all our plumbing and electricity - it’s reassuring to know we have a reliable company to support us when we need it. All the staff we have encountered are a credit to Smith & Byford and we would recommend the company to any of our friends
Customer in Greater London
Posted on 04/12/2020
, work completed 03/12/2020
Recommended
Electrical call out, inspection and repair
The unexpected failure of a domestic power circuit prompted me to contact Smith & Byford who carry out gas boiler maintenance for us. A prompt service call identified the need for an Electrical Installation Condition inspection which was completed a few days later, the results of which were confirmed in writing and highlighted the need for remedial works. These partly related to changes in legislation since installation, while the failed power circuit required additional investigation. The installation repair work was quoted in writing beforehand, with repairs undertaken promptly and efficiently. The engineers were professional and knowledgeable, and observed pandemic rules throughout. The Cheam office administration team were excellent in keeping me informed during the repair period and in resolving any minor delays in producing paperwork. Highly recommended.
Customer in Greater London
Posted on 03/12/2020
, work completed 29/10/2020
Recommended
Superb service from survey to install
Having had six various quotes from six different companies, Smith & Byford were by far the most courteous, knowledgeable and professional to have visited. The Surveyor was on point, discussed my requirements in great detail and left my in absolute confidence that irrespective of price, they deserved the job on the sheer competence of their field! The supporting service from the Admins/Install team was exceptional as an additional plus. Being a landlord, I have dealt with a number of services and was very impressed. Could not recommend it highly enough.
Customer in Surrey
Posted on 26/11/2020
, work completed 12/11/2020
Recommended
New Worcester Bosch Boiler Installation
Smith & Byford have serviced our boiler for several years and this time, due to it's age, it had to be replaced with a newer model. The work was carried out by Andy and the whole process, including a power flush, was completed in a very efficient way. The pipework needed to be re-routed and the result is stunning, or, to a former engineer, as I was, 'beautiful'. I would recommend Smith & Byford to anyone who wants excellent servicing of their heating systems.
Customer in Surrey
Posted on 29/10/2020
, work completed 20/10/2020
Recommended
One of the best workman I have ever worked with
Smith and Byford quoted for replacing all my radiators in my terrace house, not only were these to be replaced but also moved in location making for a more complicated job and this quote was market competitive. The workmanship was excellent and the two man team worked hard for two days to move and change all my radiators, they were friendly, accommodating, followed Covid rules, clean, tidy and went above and beyond to provide an excellent service. Usually I have found that there is always something that goes wrong with workers in the house, whether they leave a mess or damage something or don't tidy up or even don't complete the job properly. I've had all of these. With this company here none of these issues happened, in fact you would have not known that they had been in the house except for the nice new shiny radiators. Would definitely recommend!
Customer in Greater London
Posted on 15/10/2020
, work completed 13/10/2020
Recommended
Leak repair to loft en-suite bathroom
Once again Smith and Byford have come to our rescue, from the initial enquiry with Bobbie honest advice was given by the engineers which resulted in a competitive price being given. The repair was undertaken mainly by Simon and ably assisted by Andy, Brynn and Del. All four engineers kept us advised on the work and honestly answer our questions. The standard of their work was second to none and well with in the ISO 9001 standard. Backroom work was undertaken by Emma who has master project management to a tee- we actually came under the project completion time. We appreciated that the company used local village tradesmen and in particular Cheam Tile Centre and Graham Lee Carpets. Both of whom gave excellent support. Highly recommend Smith & Byford to everyone. Another highly satisfied client.
Customer in Greater London
Posted on 21/09/2020
, work completed 15/09/2020
Recommended
Smith & Byford, Total Home Solutions, Cheam
A power flush with some additional plumbing requirement. Enough to be able to confirm - in spades - what has been written in previous comments. From first contact with Emma (no disembodied voice on the other end of an automated system) , through the survey carried out by Derek, to the actual work done by Andy, I can only express my complete satisfaction every step of the way. Everything fully explained before and during the work. The courtesy and professionalism shown by each member of the team warrant the highest possible recommendation. I have no doubt that I shall be knocking on the door again fairly soon.
Customer in Surrey
Posted on 23/03/2020
, work completed 17/03/2020
Recommended
Kitchen plumbing - great job
Installed sink isolation valve, installed new kitchen tap, replaced leaking isolation valve on washing machine feed pipe. The plumber did the job the day after I called. I have used him (Smith & Byford) on many occasions and I always get a great job done and on budget. Plumber is very knowledgeable and very helpful.
Customer in Surrey
Posted on 09/03/2020
, work completed 26/02/2020
Recommended
Very reliable , great company, would not use anyone else.
We have used this company for over ten years and can not fault them , we have had a couple of complicated jobs done by them , and have been delighted with the results. Having recently moved , we had the old hot water system in the new house overhauled and are again very happy with the work done. Attention to detail and plenty of advice , so that we fully understand what is being done, we find very reassuring. Special mention must go to Del , Andy and Emma who are just brilliant.
Customer in Surrey
Posted on 05/03/2020
, work completed 20/02/2020
Recommended
Great local company
Just had a total rewire of our flat with new storage heaters and electric shower fitted. Both the engineers and the office staff are lovely to deal with - very professional and helpful at all times. I couldn't recommend them all highly enough - will definitely be using them again when needed. They listened to what we wanted and did an excellent job at a time that suited us. The engineers were very careful with all their work which was done to an excellent standard with minimal damage done during the rewire to the newly painted flat. We are very happy customers.
Customer in Greater London
Posted on 26/11/2019
, work completed 21/11/2019
Recommended
Happy tenants
We needed a new boiler fitted quickly, and S & B pulled out the stops, and installed boiler and quite complicated flu implications quickly. Installed by Andy, reviewed by Del, arranged by Emma - all good, thank you
Customer in Greater London
Posted on 08/11/2019
, work completed 18/09/2019
Recommended
Install new toilet and bath accessories
As usual, very pleasing people to deal with from enquiry to invoice. Work excellent, to time an to agreed budget
Paul
Posted on 07/10/2019
, work completed 19/09/2019
Recommended
Good local company
New gas boiler fitted together with ancillary works to fit two new replacement radiators and extra stop cocks. Works undertaken in a timely manner by Andy who was always a delight to have around and very considerate. Good price quoted. Works started and finished on time. No problems whatsoever. I can highly recommend Smith and Byford and their staff.
Martin Rose, Epsom, Surrey
Posted on 13/08/2019
, work completed 09/08/2019
Recommended
helpful advice and efficient service
I had a new cylinder installed and it has been very successful. I now have constant hot water throughout the house and a wonderful supply of hot shower. The advice was very pertinent to my needs and the service provided with care and efficiency Full satisfaction
Customer in Greater London
Posted on 12/08/2019
, work completed 07/07/2019
Recommended
Installation of Worcester Bosch boiler and thermostatic shower
The above work was carried out very professionally, according to the agreed schedule and initial quotation. I was impressed by the professionalism displayed by all personnel involved in these installations. Communications were excellent throughout and I was provided with clear and efficient answers to all the queries I raised before, during and since the installation. Nothing has gone wrong and I have no reason to fear this unless the machinery itself would need to be reviewed under the guarantee. I have taken up a full Maintenance Contract called Total Home Solution with Smith & Byford, the cost of which is very reasonable and this is giving me peace of mind. This organisation has also installed a thermostatic shower in my bathroom and successfully carried out the conversion of the cold water tank that previously served my bathroom tabs and toilet, thereby providing equal pressure of water supply throughout the property. I look forward to any future dealings with this organisation when looking after my heating, plumbing and electrical needs under the Maintenance Contract. I am delighted with the work that has been carried out and would strongly recommend Smith & Byford, their Office as well as their Engineering personnel to anyone looking for a contractor providing the same type of work.
Customer in Greater London
Posted on 30/07/2019
, work completed 06/11/2018
Recommended
New boiler and controls
New boiler and controls fitted, plus new f&e tank in loft and new gas pipe to hob. Very happy with whole experience from dealing with Emma on the phone and Del doing the survey to Andy's excellent installation. Special praise to Andy for working so hard and calmly in temperatures of 38/40 degrees.
Barry
Posted on 30/07/2019
, work completed 25/07/2019
Recommended
New Boiler Fitted
The Job was to fit a new Combi boiler in a different location of the kitchen. The whole team were efficient, pleasant and polite from the start and completed within the estimated time scale and budget. I would recommend Smith & Byford to others as well
Customer in
Posted on 26/06/2019
(Reviewer did not use service)
Recommended
installation of new boiler/shower pump and immersion
Smith & Byford Ltd put in the above works for us and we were very satisfied with their advice and workmanship. They kept to the times and dates and kept us informed as to what was happening. The job came out to budget with just one small extra which we agreed to before the work began.
John Knight, Surrey
Posted on 25/06/2019
, work completed 30/05/2019
Recommended
An exceptional level of service.
Smith and Byford were the first company to sort out our central heating after about thirty years. This was in spite of installing two boilers and new radiators. Following a recommendation from a friend we contacted them. They conducted a survey, pointed out a few problems and sorted them out. The estimate was reasonable. A date was agreed and the work was carried on time and within budget. For the first time in years, the house was warm. We then took out a maintenance contract and once a year they visit to service the system. If, in the meantime, there is a problem, such as a failed pump, they arrive promptly and fix it. All the people who come to the house are polite, professional and prompt. They are a credit to their company. If this all sounds a bit over the top, the fact that we paid for years for a level of service which was questionable, it is because we have never had a problem since we first contacted them. I would recommend them without hesitation.
Tom Dore
Posted on 20/06/2019
, work completed 19/06/2019
Recommended
Old Boiler suddenly stopped working
After speaking to a friend's husband about my boiler of 20 years old (Ideal) he suggested it might be the exhaust fan as it had been really noisy and had become quiet.I purchased one online and contacted Smith&Byson to fit it, which they were happy to do. Unfortunately it wasn't the fan and with a bit of jiggling of the electrics , it looked like a bad connection on the PCB. The engineer came with a new PCB but unfortunately thought it was faulty and a new one was ordered. Then the senior engineer Del came along and noticed that something was amiss with the wiring to the PCB. After much soul searching he found that the mains wire from the boiler to the tank had been chewed by vermin. He was able to cut out the faulty part and reconnect it and now everything working. Another company would have given up and want to fit a new boiler. Thank you Del and Smith & Byford
Customer in Chessington
Posted on 19/06/2019
, work completed 19/06/2019
Recommended
Efficient & professional.
The job was to fit a new gas boiler in a different location. The engineer Andy was most pleasant, polite and very efficient. We are completely satisfied with the work and the way it was carried out.
Maurice, Surrey
Posted on 28/05/2019
, work completed 28/05/2019
Recommended
Great Experience from Smith & Byford
Great service throughout, from the initial enquiry with Emma, to the survey by Del, the honest advice and competitive pricing and friendly and competent installation by Andy, I couldn't recommend Smith & Byford highly enough.
Customer in Greater London
Posted on 30/04/2019
, work completed 24/04/2019
Recommended
Gas & Water Earth Bonding
The gas & water earth bonding work was carried out on time & as per the estimate, the staff were very helpful & communication very good.
Customer in Greater London
Posted on 29/04/2019
, work completed 23/04/2019
Recommended
Stressful Time Made Good
After a stressful time with an older boiler, we decided to have Smith & Byford fit a new one, only to find we still had a problem. Smith & Byford continued to help and advise us until they solved the problem. Well done to the engineers and staff for their attentiveness and concern to get it right. And thank you to the ladies in the office who were always so polite when I phoned.
Customer in Surrey
Posted on 26/04/2019
, work completed 04/04/2019
Recommended
Central Heating Boiler
Our boiler refused to work, so, as I have a contract with Smith & Byford, they were called and a few hours later Simon turned up to investigate. I was immediately impressed with the systematic way he carried out his initial inspection. Every pipe was felt and every component was checked. He eventually found that the cause of the problem was a defective pump, which was replaced. Following this he established that there was also a blockage in a pipe. This was removed and and an enormous amount of debris was coaxed out, thus enabling that water could flow freely through it. Overall, I was very impressed with Simon's expertise and if I am lucky, he will be available to carry out the annual service on my boiler in July 2019. Thank you Smith & Byford.
Customer in Surrey
Posted on 26/04/2019
, work completed 24/04/2019
Recommended
Whistles from Gas Fire
When first heard was surprised and called in the experts next day. Bobbie & Emma were excellent and arranged for a fitter next day. Arrived early and accepted a cup of tea. Reviewed and explained situation. Part new coal set was ordered from manufacturers within a few days they arrived. Advised by Emma and another fitter was arranged; he also arrived early and within 20 minutes we had a non whistling gas fire. Congratulations to all for an excellent completion. Always feel happy with the quality of their work and the excellent advice given. Jim Cheam
Customer in Greater London
Posted on 18/04/2019
, work completed 28/03/2019
Recommended
Great job and no drama!
I rent a few flats out and these guys look after all of the electrical gas and plumbing and sent two appropriate quotes and once approved sorted everything with the tenant and the letting agent and took all the pressure off! Everything was completed as promised both quality and timing.
Customer in Greater London
Posted on 17/04/2019
, work completed 22/03/2019
Recommended
Great Service
Had an engineer attend and service my boiler earlier this year after I had a not so good company install it- I was worried about the install and wasn't advised on how to use my new thermostat or timer, my engineer was fantastic and went above and beyond what I expected. He also rectified our flue which was missing some internal filling. He took time to explain the workings of the system as this is our first home and a new build so all very new to us! Highly recommend them as they are very helpful. @ Tadworth
Customer in Surrey
Posted on 22/02/2019
, work completed 11/01/2019
Recommended
Extremely prompt & highly professional.
Smith & Byford come every year to service our central heating and have had 2 call outs as well. 24/09/18 due to a boiler blip and 22/0119 to replace the smoke alarm. The company & all the staff are absolutely wonderful! Courteous, kind & highly professional.
Marian, Surrey
Posted on 29/01/2019
, work completed 29/01/2019
Recommended
Courteous and competent
Simon visited today to resolve a problem my elderly parents were having with their basin taps. They felt very comfortable with him, said he was a very pleasant man. He has done a very professional job and the girls in the office were very helpful too. Definitely recommend.
Barry, Surrey
Posted on 24/01/2019
, work completed 24/01/2019
Recommended
Very pleasant
Very tidy and attentive work. We are very pleasant with the result.
David, Surrey
Posted on 04/10/2018
, work completed 04/10/2018
Recommended
Efficient & professional service
They carried out my annual gas boiler service and as usual it was done in a courteous, efficient & professional manner.
Roger, Surrey
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
My review
Colin, Surrey
Posted on 10/04/2018
, work completed 10/04/2018
Recommended
Punctual & efficient
Arrived at the early part of our time schedule. Tidy appearance, straight to work explaining what he was checking as this was our new home & we had questions regarding the boiler/heating system. Very tidy.
Geoffrey, Surrey
Posted on 10/04/2018
, work completed 10/04/2018
Recommended
As reliable as ever
Always good service. Prompt reply to telephone enquiries.
John, Surrey
Posted on 19/03/2018
, work completed 19/03/2018
Recommended
Always helpful
The engineers have been endlessly patient whilst resolving a complex problem! I have nothing but good to say about the service of this company.
Which? Trusted Traders Consumer
Posted on 01/03/2018
, work completed 01/03/2018
Recommended
Professional
Polite, efficient, and professional.
Rachel, Surrey
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
Pleased
I have a maintenance contract with them and always find them pleasant either on the phone or in person, My boiler is serviced annually and I have always been pleased.
Mary, Surrey
Posted on 26/01/2018
, work completed 26/01/2018
Recommended
Excellent in Every way
The young man who serviced our boiler was all ways professional, knowledgeable and polite. Altogether an excellent visit. Very typical of all Smith & Byfords employees. His name is Andrew Leonard.
Leon, Surrey
Posted on 25/01/2018
, work completed 25/01/2018
Recommended
My review
Violet, London
Posted on 19/01/2018
, work completed 19/01/2018
Recommended
Brilliant, professional & reliable
Brilliant service, professional & reliable. I trust Smith & Byfold with my boiler insurance policy & maintenance completely. Lovely friendly team.
Jon, Surrey
Posted on 16/01/2018
, work completed 16/01/2018
Recommended
Efficient service
Have used this company for a few years now. Very polite office staff and engineer, very prompt and reliable.
Nicholas, Surrey
Posted on 07/12/2017
, work completed 07/12/2017
Recommended
Prompt, reliable and courteous
I have used Smith and Byford for many years across my property portfolio. They are very good to deal with, always respond quickly, do an excellent job and I would not hesitate to recommend them to others.
Seb Head
Posted on 15/11/2017
, work completed 15/11/2017
Recommended
Professional, friendly
The whole team from office to engineers were very friendly, helpful and efficient, and I would not hesitate to recommend them to anyone.
Carole, Surrey
Posted on 15/11/2017
, work completed 15/11/2017
Recommended
Total Home Solutions
Having used Total Home Solutions for the last 6 years or so I can't recommend them enough. Apart from my yearly boiler service I've had to call them out on about 8 occasions to sort out plumbing and electrical issues. Not only have they sorted the problem out but the people they send are always courteous and always ready to answer any questions I've raised. And all of this for a reasonable cost which gives me total peace of mind, unlike all those other utilities I pay money to.
PeterT
Posted on 14/11/2017
, work completed 14/11/2017
Recommended
Excellent service
My elderly parents (90 and 91) have a servicing contract with Smith and Byford. The staff are very caring and considerate of my parents and keep me informed as requested. I can't fault the service.
BarryE
Posted on 14/11/2017
, work completed 14/11/2017
Recommended
Always good
Always on time, always neat and tidy and always professional, it's a pleasure doing business with them from the office staff to the engineers.
L T D A Ltd
Posted on 17/10/2017
, work completed 17/10/2017
Recommended
On the Ball
Professional, on time, tidy, does what is required for certs and advises what may need doing in future with no 'cons' attached. All at one of the most competitive prices you'll ever get. Thanks.
Shaun, Surrey
Posted on 12/10/2017
, work completed 12/10/2017
Recommended
Boiler Installation
Thoroughly professional, friendly and with minimal disruption.
David, Surrey
Posted on 09/10/2017
, work completed 09/10/2017
Recommended
Impressive attention to detail.
We have had a new boiler installed. We had a thorough discussion with the heating surveyor before receiving a quote. We were able to have a second visit from the surveyor to clarify the finer points about the installation. We were given ample time to think about the quote then the work was programmed for a date convenient to us. The planned visit for the chemical flush took place 14 days before the installation. The engineer was here on time on installation day. He worked in a tidy focused way all day answering our queries and explaining all we needed to understand. The surveyor also attended the job to see all was going to plan. He took swift action to organise for an electrician to come out the next day to complete the task after the original booking of the electrician fell through for medical reasons. Our home was treated with respect and the external work looks good. Everything works as it should. The follow up paperwork for the job(gas certificate, guarantee etc.) has all been received as promised and our alerting the company to one minor mistake on the final bill was quickly dealt with for us.
Which? Trusted Traders Consumer
Posted on 12/07/2017
, work completed 12/07/2017
Recommended
5 star service.
last repair was for a boiler fan which had stopped running. Appointment kept and work carried out with no fuss. Brilliant service as always from requesting work to completion.
Which? Trusted Traders Consumer
Posted on 01/10/2016
, work completed 01/10/2016
Recommended
Reliable family business
Significant plumbing and electrical alterations to my house over approx 5years plus regular service of gas, water and elctric systems.
Which? Trusted Traders Consumer
Posted on 01/07/2016
, work completed 01/07/2016
Recommended
Recommended local trader
I moved back to Cheam from central London. The terrace house that I moved into required total rewiring to make it compliant with current regulations, and future proofing for solar panel installation (subsequently fitted). The work was done to a high quality, and whilst I was away on holiday. I felt that I could safety leave keys with them, and trusted that the work would be done well in my absence (as it was).
Which? Trusted Traders Consumer
Posted on 30/04/2014
, work completed 30/04/2014
Recommended