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Endorsed by Which? Trusted Traders

Tower Heating Ltd

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4.9

589 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Established in 1990, we have grown steadily due to demand for the excellent service that we provide.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We also have the following Hitachi finance options available for new boilers:
- Up to two years at 0% interest.
- Three to ten years at 9.9% APR.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
589 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
central heating
Customer Service
Quality
Value
I had a new boiler transferred from loft to downstairs cupboard and 8 new radiators.Work was carried out quickly and efficiently. Staff were very polite and hard working.
Norma in Merseyside Posted on 31/05/2021 , work completed 26/05/2021
New Central Heating Boiler installation
Customer Service
Quality
Value
For the past few years my central heating boiler had become unreliable and the installation of a new boiler was necessary. As I was going from a free standing boiler to a new combi boiler I was very apprehensive about all the work involved. I read the good reviews about Tower Heating, based in Formby, Merseyside and decided to contact the family run Company. Neil, the owner, arrived at the appointed time, checked, explained thoroughly all the details of the work involved with the repositioning of the new boiler. The comprehensive, professional estimate arrived when Neil said it would. I accepted the estimate, the staff in the office rang with the date of work to be carried out and kept me informed. The engineers, Chaise and Kieran, arrived on time on the date specified, were very polite, wore their protective face coverings, lay down dust sheets and immediately started the work. It was a three-day job, as expected. From start to finish the work was carried out totally professionally. Neil called in to ensure everything was going to plan. I now have a great new boiler, lovely heating and hot water with the confidence of great aftercare. So a huge thank you to all the staff at Tower Heating. I have no hesitation whatsoever in recommending this Company and just wish all Companies could be the same.
Customer in Merseyside Posted on 20/05/2021 , work completed 20/05/2021
Excellent efficiency and standards of work
Customer Service
Quality
Value
We had our boiler and radiators replaced by Tower Heating. From providing a survey and quotation (Greg), to installation and testing (Chaise and Kieran) they were 1st class in all respects. The resulting new boiler and radiators are working highly effectively, the work was completed on time with little or no mess, with the finish to a very high standard at the price quoted. We would highly recommend Tower Heating if you’re looking to install or replace your central heating system.
Customer in Merseyside Posted on 10/05/2021 , work completed 07/05/2021
No hot water!
Customer Service
Quality
Value
I had not used Tower Heating before but thought their web site looked very professional and they appeared to have a strong local commitment to delivering good service. I contacted the company as I had a problem with a working boiler but no hot water coming out of any of the bathroom or kitchen taps. Keith and Will arrived on time and quickly identified the problem. They had the necessary spare parts on their van and were able to effect a speedy repair. Keith advised that I may experience a short term problem with air locks in the system. He called at 8.45 the next morning to check that all was well and returned in his lunch hour to complete the job. He also identified and replaced a defective tap. Very professional and focussed approach with a strong customer service ethos- unlike the previous plumbers that I have used for service and repairs. Highly recommended based on this job.
Neil in Merseyside Posted on 16/04/2021 , work completed 14/04/2021
The trader replied (on 20/04/2021)
Thanks for your very thorough and glowing review Neil. We really appreciate you taking the time to share your experience with others. Our mission is to provide excellent service at a fair price and it sounds like Keith was thorough in his work, ensuring that the repair was in fact effective. This is great to read as it's exactly what we strive for. Thanks again Neil, Stuart
Excellent work
Customer Service
Quality
Value
Lee checked radiator thermostat, checked a thermostatic radiator, added inhibitor to loft tank, used his safety ladder, and tackled the job cheerfully and speedily, then enlightened me on the work carried out plus a verbal review of the performance of our system. Excellent as always. We look forward to our autumn annual service by Lee.
J.B. in Merseyside Posted on 14/04/2021 , work completed 14/04/2021
The trader replied (on 20/04/2021)
Thanks for your lovely review J.B. We really appreciate you recommending us and using us annually for your boiler service too. All the best, Stuart
Very professional work
Customer Service
Quality
Value
Installed new boiler - very professional from quote to finishing job. excellent customer service and supplied a very good product . Recommend this company very highly
Miles in Lancashire Posted on 06/04/2021 , work completed 25/03/2021
The trader replied (on 08/04/2021)
Thanks for your great review Miles, we really appreciate you taking the time to write it and for recommending us too. We're really pleased that you're happy with your new boiler and with our service throughout. Thanks again, Stuart
Professional and excellent service
Customer Service
Quality
Value
We were extremely impressed with the helpful advice given, the work carried out and the professionalism of all concerned. The service given was punctual and efficient and caused us minimal disruption for what was a big job! Gordon and Tom Bonner were a pleasure to have in the house and did a thorough job of clearing up after themselves.
Customer in Merseyside Posted on 28/03/2021 , work completed 18/03/2021
The trader replied (on 31/03/2021)
Thanks for taking the time to leave us such a lovely review! We're really glad that you were pleased with our service and thanks for your comments on how professional and efficient our engineers were. Stuart
Bathroom sink tap replacement
Customer Service
Quality
Value
The two plumbers arrived ten minutes early and had completed the job very quickly and efficiently within the hour. They advised me as they were working of any problems, one being the tap had been siliconed on which they were able to resolve. Very happy with the service, price was as had been quoted. Will use them again.
Customer in Merseyside Posted on 11/03/2021 , work completed 11/03/2021
The trader replied (on 31/03/2021)
Thanks for taking the time to share your experience, we really appreciate it! We're glad you were happy with our engineers and how they communicated the issues to you. We always aim to give prices upfront that we stick to, so it's great that you mentioned that. Thanks again, Stuart
Exceeded themselves at every opportunity.
Customer Service
Quality
Value
Had an out-the-blue late night failure of our hot water and central heating system in the depths of winter. Rang Tower heating at 8.45am the next day and had the call immediately answered, with them pulling out all the stops to have Greg come conduct a survey and estimate on his way home from his usual workload that evening. Within a day, the new boiler was sourced and at every stage Tower Heating were able to exceed their promises with them juggling their schedules to get our heating and hot water up and running as fast as possible. Gordon and Tom B kept us up-to-date with their arrival and plans, showed up exactly when promised and had our system working a day earlier than expected. They explained everything they were doing to the house, worked quietly and were diligent with COVID practices and also managed to troubleshoot and solve other issues we had with our water and heating, that they fixed with no extra charge, one of which brought us great relief to finally have a working stopcock in the house! Gordon and Kieran came the day after they got us up and running to perform some finishing touches and set up our smart system, and their work was spot on and handled in a manner that exuded pride in what they were doing. At all times we felt confident and secure that we had some professionals doing things right. A big thank you, your help was much appreciated!
Jim Riding Posted on 06/02/2021 , work completed 06/02/2021
The trader replied (on 16/02/2021)
Thanks for taking the time to write such a detailed and glowing review Jim. We’re really glad we could help you out and we’re able to minimise time without heating and hot water. It‘s really nice to read that you felt confident you had the professionals in and that our engineers took great pride in their work. The new stop tap must be a weight off your mind too. Thanks again Jim. All the best, Stuart
Thoroughly professional company
Customer Service
Quality
Value
Tower Heating installed and commissioned our new boiler, replacing a 25 year old model. At the initial inspection (free of charge) our existing system was reviewed we discussed our requirements for the new boiler. The first stage of the installation was carried out within 5 working days (after which we had hot water & central heating) and the final balancing and finishing off completed five days after that. The team were thoroughly professional throughout the process and we are delighted with the finished product which has been installed far more neatly than the old system.
Jonathan in Merseyside Posted on 03/02/2021 , work completed 21/01/2021
The trader replied (on 04/02/2021)
Thanks for your kind words Jonathan! It's great to hear that you're delighted with the installation and that you found our team to be thoroughly professional. Thanks for choosing Tower Heating. Stuart