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Trusted Traders

Tower Heating Ltd

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4.9

578 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Established in 1990, we have grown steadily due to demand for the excellent service that we provide.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We also have the following Hitachi finance options available for new boilers:
- Up to two years at 0% interest.
- Three to ten years at 9.9% APR.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
578 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Quality and Customer Focussed Boiler Installation
Customer Service
Quality
Value
This is a great company to deal with. From the moment I rang the office to the post installation review the service was friendly and professional. Gordon, Chaise and Stuart did a fantastic installation of my new system boiler in a very confined space. They were hard working, very focused on doing the best job possible, clean and polite. Communication with Greg who oversaw the job and provided the survey and quote was excellent. He was very responsive at all times. I was apprehensive about replacing my boiler but needn’t have worried. It was a great job delivered on time, to specification and at the original quoted cost. I wouldn’t hesitate in recommending Tower Heating.
Customer in Merseyside Posted on 21/01/2021 , work completed 18/01/2021
The trader replied (on 27/01/2021)
Thanks for such a glowing endorsement! I'm glad we were able to allay your fears and make the installation of the new boiler as painless as possible. Our mission is to provide excellent service at a fair price and your review resonates with this, so it's great to hear! Thanks for the kind words about our team too, I'll make sure they see them. Thanks again, Stuart
Replacement central heating boiler
Customer Service
Quality
Value
I don't normally provide feedback but in this case, I felt that the service given by Tower Heating was worth the effort. From the initial contact with Greg to the installation by George the service was courteous and professional; nothing was too much trouble and extra care was taken due to Covid. Everything promised at the initial survey was delivered on time and on budget.
Customer in Lancashire Posted on 07/01/2021 , work completed 05/01/2021
The trader replied (on 18/01/2021)
Thanks for taking the time to share your experience and leave us a review, it's great to hear our service warranted the effort! We understand that we have great responsibility as a company providing essential services during a pandemic, so it's pleasing to read that you recognised our extra efforts. It's also great to hear that everything promised was delivered on time and within budget. We always provide prices upfront and for new boilers in particular, we take care to make sure they are comprehensive. That way we can always stick to the quoted price. Thanks again, Stuart
Boiler service
Customer Service
Quality
Value
this year's boiler service was conducted on time, professionally, courteously and painlessly by Keith.
Customer in Merseyside Posted on 21/12/2020 , work completed 19/12/2020
The trader replied (on 31/12/2020)
Thanks for taking the time to share your experience and thanks for your kind words about our engineer Keith.
New radiators, boiler and piping
Customer Service
Quality
Value
We have just moved in to a 1930s house and a lot of work was required with respect to the heating. New radiators throughout the house along with a new boiler and repiping of the entire downstairs was required to get the house warm for winter. We are extremely grateful to Tower Heating for enabling this to happen and to such a high standard with excellent customer relation skills. The entire team was extremely punctual, professional, knowledgeable, approachable and friendly. I myself know nothing about plumbing and so it was great to meet the Tower Heating team who were extremely patient in explaining the various options to me without trying to force a sale - I genuinely felt that they were keen to provide me with the best heating/plumbing solution for our particular needs and that they were responsive approachable whenever any questions came up. I would particularly like to mention Greg who coordinated our jobs as well as Callum, Gordon, Will and Tom who were on site fitting the boiler, radiators and pipes and were fantastic tradespeople.
Customer in Merseyside Posted on 20/12/2020 , work completed 24/11/2020
The trader replied (on 05/01/2021)
Thanks for taking the time to leave such a detailed and glowing review. It's really pleasing to read that you found our team to be professional, friendly and approachable too. Our mission is to provide excellent service at a fair price, so we genuinely want to provide you with the best heating solution for your property and lifestyle. The engineers mentioned will be particularly pleased to read your kind words. Thanks again, Stuart
Excellent service by local company.
Customer Service
Quality
Value
I had my old water tank system converted to a new Worcester/Bosch system. The work was carried out on time and to agreed budget, with professionalism and efficiency by Callum, Chaise and Tom. They gave clear explanations of the process and were hard-working and polite. I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 18/12/2020 , work completed 30/11/2020
The trader replied (on 31/12/2020)
Thanks for recommending us and for sharing your experience. Your review really helps our business and we're truly appreciative. Thanks for mentioning that we stuck to our original quote too. We always provide a quotation in writing and we stick to it! We're glad you're found our level of service to be excellent and our engineers to be hard-working and polite. We've built our business around our excellent customer service, so it's great to receive such positive feedback!
New boiler installed and relocated from downstairs to loft
Customer Service
Quality
Value
Thoroughly impressed with professionalism throughout, from the quote right through to completion. Clear itemised quote, good explanation of work involved, no hard-sell, accurate estimation of time needed to complete (3.5 days as predicted). James and Chase were quiet as they worked, tidied up really well at the end of each day, and they were neat and careful as they moved pipes. They were respectful of Covid-19 rules. There were a couple of problems along the way, but these were responded to as soon as was possible and they did not affect our view of the work completed. Thank you, highly recommended.
Sarah in Lancashire Posted on 12/11/2020 , work completed 26/10/2020
The trader replied (on 01/12/2020)
Thanks for taking the time to leave such a detailed review Sarah, from quotation, through to the completed installation. We're glad you are pleased with our engineers and the way in which they went about their work, safely, tidily and professionally. Sorry to hear that there were a few problems along the way, but glad you were happy with how our engineers responded to them. Thanks for recommending us so highly, it's really appreciated. Stuart
Replacement Greenstar Highflow 440CDI Boiler
Customer Service
Quality
Value
From start to finish an excellent and professional job by Gordon and Kieran, on schedule and on budget, no extras. Nothing too much trouble, I have no hesitation in recommending Tower Heating. Glyn, Merseyside 19 October 2020.
Customer in Merseyside Posted on 19/10/2020 , work completed 16/10/2020
The trader replied (on 21/10/2020)
Thanks for taking the time to leave such a glowing review Glyn. We're really glad that you were impressed with our engineers and the service provided by Tower Heating. Thanks for your business and for recommending us too, we really appreciate it. Stuart.
Great service, keep it local at the difficult times.
Customer Service
Quality
Value
Very good booking process. Lee arrived dead on time, fully masked up and fully aware of social distancing. Our boiler is in the garage and he didn't come in the house which was welcome at these COVID times. Paid him with a cheque so I don't need to do anything else. The place was spotless after he had finished. I have used Tower heating last year after cancelling a well known gas service plan and very pleased with the way this has worked out. If your looking for a local high quality and friendly heating firm look no further.
Customer in Merseyside Posted on 22/07/2020 , work completed 22/07/2020
The trader replied (on 02/09/2020)
Thanks so much for recommending us and for taking the time to share your experience, we really appreciate it! It's great to hear that you're happy with our service, especially having switched to us from a national company's service plan. Thanks as well for sharing your experience of the extra safety measures we've put in place and how courteously Lee has handled it. It'll really help our future customers to feel comfortable inviting us to their house.
Professional
Customer Service
Quality
Value
Very clean and professional. Hard working and very careful of one's property. To sum up both excellent workers James & Kieran.
Glenys, Merseyside Posted on 14/07/2020 , work completed 01/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to leave such a lovely review Glenys. We're really pleased that you found our engineers to be hard working and careful with your property. We understand that having tradesmen in the house can be a little worrying, so it is very important to us that we respect your home by being careful and working in a tidy manner. Thanks again, Stuart
Excellent job
Customer Service
Quality
Value
Tower Heating fitted a new boiler and from start to finish, the service provided was faultless. We had the work done during Covid-19 but George went out of his way to minimise the impact on the household and practised social distancing and other safety measures at all times, as well as doing an excellent job on replacing the boiler! George worked tidily, knew the answers to every question and nothing was too much trouble. Tower Heating have done work for us previously and I wouldn't hesitate in recommending them - the whole team are friendly, approachable, professional and knowledgeable.
Alison, Merseyside Posted on 14/07/2020 , work completed 06/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to write such a lovely review Alison and for recommending us. We were really glad to be able to get the heating back up and running for you and your mum after all these weeks. I appreciate, at the onset of the pandemic, how difficult it must have been to choose between going without heating or having engineers in the house and I think your decision to wait and have the work completed when you did was spot on. We're really pleased that you were happy with our work and our service, but were especially pleased that you felt comfortable with the way George handled social distancing as we know this was a major concern. It was a pleasure to meet you both and thanks again for your kind words, Stuart