Tower Heating Ltd

I had a new boiler transferred from loft to downstairs cupboard and 8 new radiators.Work was carried out quickly and efficiently. Staff were very polite and hard working.

For the past few years my central heating boiler had become unreliable and the installation of a new boiler was necessary. As I was going from a free standing boiler to a new combi boiler I was very apprehensive about all the work involved. I read the good reviews about Tower Heating, based in Formby, Merseyside and decided to contact the family run Company. Neil, the owner, arrived at the appointed time, checked, explained thoroughly all the details of the work involved with the repositioning of the new boiler. The comprehensive, professional estimate arrived when Neil said it would. I accepted the estimate, the staff in the office rang with the date of work to be carried out and kept me informed. The engineers, Chaise and Kieran, arrived on time on the date specified, were very polite, wore their protective face coverings, lay down dust sheets and immediately started the work. It was a three-day job, as expected. From start to finish the work was carried out totally professionally. Neil called in to ensure everything was going to plan. I now have a great new boiler, lovely heating and hot water with the confidence of great aftercare. So a huge thank you to all the staff at Tower Heating. I have no hesitation whatsoever in recommending this Company and just wish all Companies could be the same.

We had our boiler and radiators replaced by Tower Heating. From providing a survey and quotation (Greg), to installation and testing (Chaise and Kieran) they were 1st class in all respects. The resulting new boiler and radiators are working highly effectively, the work was completed on time with little or no mess, with the finish to a very high standard at the price quoted. We would highly recommend Tower Heating if you’re looking to install or replace your central heating system.

I had not used Tower Heating before but thought their web site looked very professional and they appeared to have a strong local commitment to delivering good service. I contacted the company as I had a problem with a working boiler but no hot water coming out of any of the bathroom or kitchen taps. Keith and Will arrived on time and quickly identified the problem. They had the necessary spare parts on their van and were able to effect a speedy repair. Keith advised that I may experience a short term problem with air locks in the system. He called at 8.45 the next morning to check that all was well and returned in his lunch hour to complete the job. He also identified and replaced a defective tap. Very professional and focussed approach with a strong customer service ethos- unlike the previous plumbers that I have used for service and repairs. Highly recommended based on this job.

Lee checked radiator thermostat, checked a thermostatic radiator, added inhibitor to loft tank, used his safety ladder, and tackled the job cheerfully and speedily, then enlightened me on the work carried out plus a verbal review of the performance of our system. Excellent as always. We look forward to our autumn annual service by Lee.

Installed new boiler - very professional from quote to finishing job. excellent customer service and supplied a very good product . Recommend this company very highly

We were extremely impressed with the helpful advice given, the work carried out and the professionalism of all concerned. The service given was punctual and efficient and caused us minimal disruption for what was a big job! Gordon and Tom Bonner were a pleasure to have in the house and did a thorough job of clearing up after themselves.

The two plumbers arrived ten minutes early and had completed the job very quickly and efficiently within the hour. They advised me as they were working of any problems, one being the tap had been siliconed on which they were able to resolve. Very happy with the service, price was as had been quoted. Will use them again.

Had an out-the-blue late night failure of our hot water and central heating system in the depths of winter. Rang Tower heating at 8.45am the next day and had the call immediately answered, with them pulling out all the stops to have Greg come conduct a survey and estimate on his way home from his usual workload that evening. Within a day, the new boiler was sourced and at every stage Tower Heating were able to exceed their promises with them juggling their schedules to get our heating and hot water up and running as fast as possible. Gordon and Tom B kept us up-to-date with their arrival and plans, showed up exactly when promised and had our system working a day earlier than expected. They explained everything they were doing to the house, worked quietly and were diligent with COVID practices and also managed to troubleshoot and solve other issues we had with our water and heating, that they fixed with no extra charge, one of which brought us great relief to finally have a working stopcock in the house! Gordon and Kieran came the day after they got us up and running to perform some finishing touches and set up our smart system, and their work was spot on and handled in a manner that exuded pride in what they were doing. At all times we felt confident and secure that we had some professionals doing things right. A big thank you, your help was much appreciated!

Tower Heating installed and commissioned our new boiler, replacing a 25 year old model. At the initial inspection (free of charge) our existing system was reviewed we discussed our requirements for the new boiler. The first stage of the installation was carried out within 5 working days (after which we had hot water & central heating) and the final balancing and finishing off completed five days after that. The team were thoroughly professional throughout the process and we are delighted with the finished product which has been installed far more neatly than the old system.