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Tower Heating Ltd

4.9

697 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating established in 1990, is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Our emergency line is open from 8am - 8pm, 365 days a year, making us the largest and most reliable, independant heating company in the region.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We have an FCA Licence so are able to offer the following Novuna finance options for new boiler purchases:
- One year 0% interest.
- Three to ten years at 12.9% APR
- Buy Now, Pay Later

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
697 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Brilliant job and punctual
Customer Service
Quality
Value
Very good workers, Gordon & Chase very clean and professional. Also very punctual. Would recommend them to anyone.
Christine, Merseyside Posted on 02/07/2018 , work completed 02/07/2018
Boiler replacement
Customer Service
Quality
Value
Boiler replacement was done in good time as agreed. The work carried out in professional manner and good knowledge of product. The work place was left clean and tidy. Everything was explained to us. Engineers were Gordon and George.
Graham, Merseyside Posted on 22/08/2018 , work completed 22/08/2018
Replaced a 50 year old boiler without fuss!
Customer Service
Quality
Value
Couldn't fault the level of support and service we received from Tower Heating. Made light was a very difficult installation - replacing an old 50 year boiler (cast iron) that was housed in the cellar with steel pipework. James and his able assistant did a fantastic job, no fuss, very tidy and couldn't do enough for us! Would have no hesitation in recommending Greg and his team. Great job - thank you.
Dave, Merseyside Posted on 31/10/2018 , work completed 31/10/2018
New Worcester Bosch Boiler Fitted.
Customer Service
Quality
Value
George & Tom arrived bright and early with big smiles on their faces. Work was quietly and efficiently carried out by both on the first day and then later by George on his own. Can't fault either of them. They were polite, considerate and pleasant and the house was left spotless. The new boiler is top notch. House is nice and warm and there is no end of hot water. That, together with two nice pleasant lads who worked hard to achieve perfection. What more could you ask for? I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 19/01/2019 , work completed 19/01/2019
Fantastic work
Customer Service
Quality
Value
Engineers were James and Tom, great lads. Prompt, professional and knowledgeable. Really clean work too - no mess. I am delighted at the standard of the job and products.
Dave, Merseyside Posted on 09/01/2019 , work completed 09/01/2019
Good job
Customer Service
Quality
Value
I have used Tower for over 20 years. George - H - tradesman, Thomas- B - Apprentice. These 2 present a well worked team, includes good knowledge and installation of the work. Arrived on time, worked hard and produced a good job. No change there.
Reginald John, Merseyside Posted on 28/01/2019 , work completed 28/01/2019
Prompt, efficient and professional service
Customer Service
Quality
Value
My new boiler installation was carried out by engineer James assisted by his apprentice Kieran. Both these gentlemen were a pleasure to have in my home. They were friendly, helpful and informative and did an excellent installation. I cannot recommend Tower Heating too highly. They may not be the cheapest, but you get what you pay for and in my experience if you buy cheap, you pay twice.
Customer in Merseyside Posted on 06/05/2019 , work completed 03/05/2019
Steve Holder - Boiler Replacement
Customer Service
Quality
Value
A very professional company - an exceptional service - George and Tom who carried out most on the new boiler replacement we very communicative whilst being in the background as life in our home went on a normal. Workmanship was superb and they took great care to ensure the work was carried out in a first class way - I would not hesitate to recommend Tower Heating to everybody.
Steve Holder Posted on 24/06/2019 , work completed 21/06/2019
Could not be better.
Customer Service
Quality
Value
On time. Pleasant. Efficient. Tidy. I could not be happier with the service provided by James & Tom.
Peter, Merseyside Posted on 17/05/2019 , work completed 17/05/2019
Professional.
Customer Service
Quality
Value
Very obliging & helpful.
Irvine, Merseyside Posted on 22/05/2019 , work completed 22/05/2019
Professional, friendly and tidy
Customer Service
Quality
Value
Tower Heating arrived on time to replace a combi boiler. Lee and Tom patiently answered my barrage of questions and undertook their job efficiently and professionally. They were tidy and respectful. I have no hesitation in recommending Tower Heating. All work was completed within the agreed time frame and cost.
Catherine, Merseyside Posted on 04/04/2019 , work completed 04/04/2019
Efficient and professional job
Customer Service
Quality
Value
Prompt service. Job carried out in very professional and efficient manner by George H and rest of team.
Denis, Merseyside Posted on 25/10/2019 , work completed 25/10/2019
Excellent job
Customer Service
Quality
Value
James & Tom B worked well. Carried job out quickly & efficiently, any minor issues were sorted straight away. Definitely recommend.
Paula, Cheshire Posted on 22/10/2019 , work completed 22/10/2019
Excellent service
Customer Service
Quality
Value
I have used Tower Heating Ltd for many years and have always received excellent service and this job was no exception. James and Tom arrived promptly and explained progress and the procedures for our new combi boiler. Nothing was too much trouble and always tidied up afterwards. Would recommend.
Kenneth, Merseyside Posted on 25/11/2019 , work completed 25/11/2019
Outstanding 5 star service
Customer Service
Quality
Value
Tower Heating did exactly what they said they would do, when they said they would do it. Highly recommended and would use again 100 percent. Outstanding staff, Greg and the two Georges.
Mark, Merseyside Posted on 03/02/2020 , work completed 03/02/2020
The trader replied (on 19/02/2020)
Thank you for leaving us a 5 star review. It means a lot to us that you have taken the time to recommend us.
Highly recommended
Customer Service
Quality
Value
Following an appraisal of the job by Greg via Zoom, such are the times we live in, Gordon and Tom did an excellent job of replacing our old boiler. Gordon and Tom were both friendly and helpful and explained everything to us. They were both very efficient, the installation went smoothly and they cleaned up after themselves. I would definitely recommend Tower Heating.
Customer in Merseyside Posted on 28/06/2020 , work completed 26/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave us a review and for recommending us. We're really pleased that you're happy with your new boiler and the way in which it was fitted by Gordon and Tom. They'll be pleased and proud to read your comments. Thanks again, Stuart
Thoroughly professional company
Customer Service
Quality
Value
Tower Heating installed and commissioned our new boiler, replacing a 25 year old model. At the initial inspection (free of charge) our existing system was reviewed we discussed our requirements for the new boiler. The first stage of the installation was carried out within 5 working days (after which we had hot water & central heating) and the final balancing and finishing off completed five days after that. The team were thoroughly professional throughout the process and we are delighted with the finished product which has been installed far more neatly than the old system.
Jonathan in Merseyside Posted on 03/02/2021 , work completed 21/01/2021
The trader replied (on 04/02/2021)
Thanks for your kind words Jonathan! It's great to hear that you're delighted with the installation and that you found our team to be thoroughly professional. Thanks for choosing Tower Heating. Stuart
No hot water!
Customer Service
Quality
Value
I had not used Tower Heating before but thought their web site looked very professional and they appeared to have a strong local commitment to delivering good service. I contacted the company as I had a problem with a working boiler but no hot water coming out of any of the bathroom or kitchen taps. Keith and Will arrived on time and quickly identified the problem. They had the necessary spare parts on their van and were able to effect a speedy repair. Keith advised that I may experience a short term problem with air locks in the system. He called at 8.45 the next morning to check that all was well and returned in his lunch hour to complete the job. He also identified and replaced a defective tap. Very professional and focussed approach with a strong customer service ethos- unlike the previous plumbers that I have used for service and repairs. Highly recommended based on this job.
Neil in Merseyside Posted on 16/04/2021 , work completed 14/04/2021
The trader replied (on 20/04/2021)
Thanks for your very thorough and glowing review Neil. We really appreciate you taking the time to share your experience with others. Our mission is to provide excellent service at a fair price and it sounds like Keith was thorough in his work, ensuring that the repair was in fact effective. This is great to read as it's exactly what we strive for. Thanks again Neil, Stuart
Quality and Customer Focussed Boiler Installation
Customer Service
Quality
Value
This is a great company to deal with. From the moment I rang the office to the post installation review the service was friendly and professional. Gordon, Chaise and Stuart did a fantastic installation of my new system boiler in a very confined space. They were hard working, very focused on doing the best job possible, clean and polite. Communication with Greg who oversaw the job and provided the survey and quote was excellent. He was very responsive at all times. I was apprehensive about replacing my boiler but needn’t have worried. It was a great job delivered on time, to specification and at the original quoted cost. I wouldn’t hesitate in recommending Tower Heating.
Customer in Merseyside Posted on 21/01/2021 , work completed 18/01/2021
The trader replied (on 27/01/2021)
Thanks for such a glowing endorsement! I'm glad we were able to allay your fears and make the installation of the new boiler as painless as possible. Our mission is to provide excellent service at a fair price and your review resonates with this, so it's great to hear! Thanks for the kind words about our team too, I'll make sure they see them. Thanks again, Stuart
Excellent service by local company.
Customer Service
Quality
Value
I had my old water tank system converted to a new Worcester/Bosch system. The work was carried out on time and to agreed budget, with professionalism and efficiency by Callum, Chaise and Tom. They gave clear explanations of the process and were hard-working and polite. I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 18/12/2020 , work completed 30/11/2020
The trader replied (on 31/12/2020)
Thanks for recommending us and for sharing your experience. Your review really helps our business and we're truly appreciative. Thanks for mentioning that we stuck to our original quote too. We always provide a quotation in writing and we stick to it! We're glad you're found our level of service to be excellent and our engineers to be hard-working and polite. We've built our business around our excellent customer service, so it's great to receive such positive feedback!
Boiler service
Customer Service
Quality
Value
this year's boiler service was conducted on time, professionally, courteously and painlessly by Keith.
Customer in Merseyside Posted on 21/12/2020 , work completed 19/12/2020
The trader replied (on 31/12/2020)
Thanks for taking the time to share your experience and thanks for your kind words about our engineer Keith.
Professional and friendly service as always
Customer Service
Quality
Value
I’ve used Tower Heating for years and they always give great advice and also advice about energy efficiency. They try to send the same engineer so it was nice to see Lee again for our boiler service and minor hot water plumbing maintenance that we inherited with the house. He also discussed how to use our boiler and controls more efficiently to save on gas. East to book appointments over the phone and prompt service. Highly recommended.
Customer in Merseyside Posted on 29/08/2022 , work completed 26/08/2022
The trader replied (on 19/10/2022)
It's really pleasing to hear that you use us repeatedly for your annual boiler service and that you look forward to having Lee back year after year. We always try to accommodate requests for specific engineers where we can and from an engineer's point of view, it is nice to see customers regularly and catch up during a boiler service. Thanks for your review, Stuart
Installation of a new fully pumped S plan Worcester Bosch Greenstar Ri boiler system.
Customer Service
Quality
Value
We have used Tower Heating for many years for emergency plumbing and heating all outs. So they were the obvious choice to replace a very old boiler and gravity fed system. In our 60s house, the siting of the old boiler, gas and water supply made the work of designing and installing the boiler - including a flue through the flat garage roof - not straightforward. 2 old radiators were replaced and a new one fitted. A new hot water cylinder was installed and TRVs to all existing radiators. It all went very smoothly and much quicker than we had imagined with very little disruption to us. Cold and hot water were off for only a matter of hours. The work was carried out very quickly over 4 days. The pipe work, designed by Neil for the new boiler is a work of art! We could not fault the way Neil and the lads helping him carried out the work, sometimes in very tight physical situations in the house. Very efficient and seemed to be enjoying their work. We were not surprised by the high standard of the whole project, but were delighted!
David in Merseyside Posted on 07/07/2021 , work completed 17/06/2021
The trader replied (on 12/09/2022)
Thanks for your wonderful review David, we really appreciate you taking the time to share your experience with others. It really helps our business and we're really pleased that you're happy with our work. Thanks again, Stuart
We are delighted with the work carried out by Tower Heating Ltd
Customer Service
Quality
Value
The work carried out to upgrade our Gas Central Heating System was completed to a very high standard by Tower Heating. They were both pleasant and polite and answered any technical questions or queries we put to them, immediately. All the work was completed to a high standard and I would not hesitate to recommend this Company.
David in Merseyside Posted on 19/12/2021 , work completed 17/12/2021
The trader replied (on 19/10/2022)
Thanks for recommending us and for taking the time to share your experience with others. We really appreciate it and are glad you're happy with the upgrades to your heating system. Thanks again, Stuart
Keith
Customer Service
Quality
Value
Keith called to attend to a slight issue I had with my boiler , he rang first to confirm it was convenient (as he was early) was professional and polite - Keith you are a credit to Tower Heating and I would not hesitate to use them again and recommend Thanks again
Customer in Merseyside Posted on 27/10/2022 , work completed 27/10/2022
The trader replied (on 03/11/2022)
Thanks for taking the time to leave a review for us and thanks for your kind words about Keith. We're glad you were pleased with our service and that we were able to get your issue fixed. Thanks again, Stuart