Tower Heating Ltd

We have just moved in to a 1930s house and a lot of work was required with respect to the heating. New radiators throughout the house along with a new boiler and repiping of the entire downstairs was required to get the house warm for winter. We are extremely grateful to Tower Heating for enabling this to happen and to such a high standard with excellent customer relation skills. The entire team was extremely punctual, professional, knowledgeable, approachable and friendly. I myself know nothing about plumbing and so it was great to meet the Tower Heating team who were extremely patient in explaining the various options to me without trying to force a sale - I genuinely felt that they were keen to provide me with the best heating/plumbing solution for our particular needs and that they were responsive approachable whenever any questions came up. I would particularly like to mention Greg who coordinated our jobs as well as Callum, Gordon, Will and Tom who were on site fitting the boiler, radiators and pipes and were fantastic tradespeople.

Tower Heating are a local firm and we were mid-lockdown. I'd heard from others that their service was Covid- compliant. Their assessment of what we needed was done professionally and very safely. The work was done with minimum fuss and disruption, checked by the boss once completed, and has worked immaculately since its installation. Excellent.

We had our boiler and radiators replaced by Tower Heating. From providing a survey and quotation (Greg), to installation and testing (Chaise and Kieran) they were 1st class in all respects. The resulting new boiler and radiators are working highly effectively, the work was completed on time with little or no mess, with the finish to a very high standard at the price quoted. We would highly recommend Tower Heating if you’re looking to install or replace your central heating system.

Keith attended and was friendly, professional and did a really good job. I would definitely recommend tower heating.

Tower Heating came out to us on 22/12. (We were fed up waiting for British Gas.) They diagnosed to problem and returned at 8.15am in 28/12 - the first available opportunity - to repair our 17 year old boiler. Greg, the Director came out as agreed to quote for a new boiler on 24/1/23. We received a detailed quote on 27/1/23 and were offered a start date of 7/2/23, finishing on 8/2/23. The engineers Tom and Ben were punctual, courteous, efficient and professional. They worked hard and left the house as they found it. They explained what they had done and why. The new boiler was functional at the end of 7/2, and 8/2/23 was mainly a power flush to clean our system, which had not been cleaned for at least 10 years. I was instructed how to use Google Nest and Home. We were pleased to use Tower Heating as they were thoroughly courteous, efficient and professional at every stage of the process. We weren’t asked to pay a penny until the job was complete. We’re delighted with their work - it was a pleasure to deal with them. They deserve every success.

Work was performed on time to a good standard by friendly engineers Nigel and Ollie. The job was done quickly and cleanly.

Installed new boiler - very professional from quote to finishing job. excellent customer service and supplied a very good product . Recommend this company very highly

Had an out-the-blue late night failure of our hot water and central heating system in the depths of winter. Rang Tower heating at 8.45am the next day and had the call immediately answered, with them pulling out all the stops to have Greg come conduct a survey and estimate on his way home from his usual workload that evening. Within a day, the new boiler was sourced and at every stage Tower Heating were able to exceed their promises with them juggling their schedules to get our heating and hot water up and running as fast as possible. Gordon and Tom B kept us up-to-date with their arrival and plans, showed up exactly when promised and had our system working a day earlier than expected. They explained everything they were doing to the house, worked quietly and were diligent with COVID practices and also managed to troubleshoot and solve other issues we had with our water and heating, that they fixed with no extra charge, one of which brought us great relief to finally have a working stopcock in the house! Gordon and Kieran came the day after they got us up and running to perform some finishing touches and set up our smart system, and their work was spot on and handled in a manner that exuded pride in what they were doing. At all times we felt confident and secure that we had some professionals doing things right. A big thank you, your help was much appreciated!

As always, excellent service. Lee, and his Apprentice Ben, very friendly and professional. Specifically asked for Lee and waited until he was available. Fabulous workmanship and very tidy.

Encountered water heating problem and called Tower heating - Keith and Ollie turned up within 90 mins and resolved the issue promptly and efficiently and left no mess. They explained what the problem was and the solution and job was completed with 45 mins.

Very helpful and kept us informed all through installation Problems dealt with efficiently and quickly

Two engineers (Dan and Tom) from Tower Heating did a great job fitting my boiler. They came on time, worked hard and efficiently and cleaned up after they went. They showed me how to use my boiler and made sure I was happy before they left. Tower Heating as a whole have been a straight forward and helpful company to deal with. I can recommend.

Never so glad to see these guys. 5 days of no heat or hot water. Explained I'm disabled and pensioner and visit arranged quickly to suit me. Arrived early, soon diagnosed problem. They were very friendly, efficient and quick. Boiler fixed and serviced in no time, now I'm warm. Great job Keith and Harvey. Will definitely use Tower again, I was surprised how reasonably priced. Thank you so much for making an old lady happy!

Another expert job done to repair my old gas boiler. The guys at Tower Heating are always brilliant and really helpful, and Steve L is especially knowledgeable and competent as well as being really friendly. I can’t recommend Steve L or Tower Heating enough, I’ve used them for the past 7 years and know I can always rely on them to get things sorted quickly and make sure I’ve got a working boiler. Thanks guys!

Tower replaced an old back boiler system for me with a modern combi boiler and installed an additional radiator. Great initial quote discussion with Greg who explained best way to do the boiler, and then installed by Nigel and Ollie who also did a great job and kept me informed all the way through on how things were going. Very happy with the work done and whole process by Tower. Thanks!

Keith diagnosed our fault previously, ordered required part & fitted today. Arrived at arranged time, completed work & thoroughly cleaned up afterwards.

We recently had a new Worcester boiler fitted by Tower Heating at a very competitive price. Leanne on reception was very friendly and helpful. Steve who carried out the survey was professional and knowledgeable. Ben our engineer was absolutely brilliant as he was very personable, polite professional and patient carefully explaining the process of fitting the boiler and how to operate it. He arrived on time and left no mess when the work was completed. He is a credit to the company.

From the initial meeting with Greg, to get an estimate, to the full installation of my new boiler by Ben, the service from Tower Heating has been excellent. These people are professional and customer centric. First of all they go the extra mile to make sure you are getting what you need, that the price is fair, and if - heaven forbid - something did go wrong, then they are there to sort it out. You couldn’t really ask for more. I wouldn’t think twice about recommending them to family and friends.

I use Tower heating for my boiler service every year and they give an amazing service, called them this morning due to my radiator leaking and they were out to sort it by 11am. Phil the engineer did an amazing job and it was all sorted within 30mins, I can't recommend this company enough thanks

The whole boiler installation and radiator servicing package was completed efficiently, and professionally with minimal disruption

Excellent work by Tower Heating Engineer Phil - he went above and beyond servicing and cleaning the boiler and repaired a fault we didn’t know we had.

Excellent service 👏 Steve was prompt, professional & friendly. Can thoroughly recommend Tower as they made the process easy from first contact to job completion. A company that can be trusted, a rare experience in today's market. Many thanks for providing such great service Kind regards

Steve just came to service my boiler. He was polite, friendly and fully explained what he was doing. I would highly recommend Tower Heating. Excellent service as usual!

We required a new hole in the wall gas fire fitting, plus removal of the old gas fire. From the initial enquiry, it was very quick for an engineer to visit, review, and have an estimate sent over. From confirming the appointment, I was kept updated by text and email. The gas fitters arrived on time, with a text when they were en route. The fire was fitted successfully, the fitters were very polite,friendly and efficient, and left no debris. I would highly recommend them.