Endorsed by Which?

Tower Heating Ltd

4.9

697 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating established in 1990, is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Our emergency line is open from 8am - 8pm, 365 days a year, making us the largest and most reliable, independant heating company in the region.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We have an FCA Licence so are able to offer the following Novuna finance options for new boiler purchases:
- One year 0% interest.
- Three to ten years at 12.9% APR
- Buy Now, Pay Later

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
697 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent work
Customer Service
Quality
Value
Excellent workers and very tidy Always on time and the work was done just as we wanted couldn't of asked for more. Everything went smoothly i would recommend this company to everyone especially James & Chalse.
Customer in Merseyside Posted on 17/06/2019 , work completed 13/06/2019
Professional
Customer Service
Quality
Value
Short lead time between diagnosis and repair punctual, clean, courteous and efficient. Delighted with result.
Pauline, Merseyside Posted on 07/05/2019 , work completed 07/05/2019
Totally reliable and efficient.
Customer Service
Quality
Value
Tower Heating have installed our boiler, changed our radiators and given good service over the past 6 years. Our children in their own homes also have used Tower Heating. All staff friendly, professional, trustworthy, tidy up any mess and reliable.
Deborah, Merseyside Posted on 05/02/2019 , work completed 05/02/2019
Fantastic service.
Customer Service
Quality
Value
James has been very efficient and helpful, he took time in explaining everything to me, very happy, excellent job.
Roma, Merseyside Posted on 17/12/2019 , work completed 17/12/2019
The trader replied (on 19/02/2020)
Thank you for the great review. We really appreciate it and will pass on your kind words to James.
Great job
Customer Service
Quality
Value
James & Tom have done an excellent job. Nice boys.
Ann, Merseyside Posted on 19/06/2020 , work completed 03/06/2020
The trader replied (on 19/06/2020)
Thanks for your review Ann. We're glad you're pleased with their work and their attitude too. Stuart.
Brilliant worker
Customer Service
Quality
Value
James is a brilliant worker and a very nice lad. He turned up on time, worked hard all day and left everywhere spotless. Very happy with everything
Which? Trusted Traders Consumer Posted on 22/06/2020 , work completed 09/06/2020
The trader replied (on 23/06/2020)
Thanks for taking the time to leave such a lovely review. James will be very pleased to read your kind words. Thanks for using Tower Heating, Stuart.
Professional
Customer Service
Quality
Value
Very clean and professional. Hard working and very careful of one's property. To sum up both excellent workers James & Kieran.
Glenys, Merseyside Posted on 14/07/2020 , work completed 01/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to leave such a lovely review Glenys. We're really pleased that you found our engineers to be hard working and careful with your property. We understand that having tradesmen in the house can be a little worrying, so it is very important to us that we respect your home by being careful and working in a tidy manner. Thanks again, Stuart
DUPLICATE Excellent work completed by professionals
Customer Service
Quality
Value
We had a new Bosch Worcester boiler and filter installed along with a new heated towel rail by Gordon. The work was completed by Gordon quickly and without fuss. It was clear to us that Gordon is a skilled and knwoledgable professional. We were consulted on the installation and Gordon observed the social distancing required when in the house. Gordon was very professional and respectful at all times. We would use Tower Heating again.
Customer in Merseyside Posted on 30/06/2020 , work completed 25/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave such a glowing review! We're really glad you found Gordon to be so professional and respectful. Thanks again, Stuart.
First class service
Customer Service
Quality
Value
A totally professional, efficient and friendly experience from initial phone inquiry to inspection visit to work completion. Keith arrived spot on time, was kind, approachable and explained everything in a meaningful and helpful manner. The original estimate was even reduced as the time taken to complete the job was less than anticipated. How often does that happen?! On the basis of our experience we would have no hesitation in recommending Tower Heating, and Keith the engineer to everyone. Thank you for your top-notch service from start to finish and very fair price.
Customer in Merseyside Posted on 27/10/2021 , work completed 26/10/2021
The trader replied (on 19/10/2022)
Thanks for taking the time to share your experience and recommend us too! We always aim to give prices upfront and our ethos is to provide excellent service at a fair price. Your review really resonates with this so it is very pleasing to read. Thanks again, Stuart
Great Service
Customer Service
Quality
Value
Had my gas fire fixed by Keith, from Tower Heating. He was fantastic. Explained everything thoroughly and also helped with booking another visit for boiler review. Great service would highly recommend
Dawn in Merseyside Posted on 10/03/2023 , work completed 10/03/2023
Dan and Ben Tower Heating
Customer Service
Quality
Value
Had a new boiler fitted and these two guys were excellent really helpful and nothing was too much trouble
Customer in Merseyside Posted on 03/08/2023 , work completed 02/08/2023
Tower are simply the best!
Customer Service
Quality
Value
Our central heating fault was diagnosed within minutes of the engineer arriving. He was able to sort out the problem including replacing a part in little more than an hour. He was friendly, considerate, efficient and a very tidy worker. This is why we’ve used Tower Heating for the last twenty years or more - they are simply the best and I would highly recommend them to everyone.
Customer in Merseyside Posted on 30/10/2023 , work completed 30/10/2023
New Boiler Installation
Customer Service
Quality
Value
All aspects of the work undertaken by Tower Heating has been outstanding. From the initial boiler service with Steve who quickly identified the issue & talked us through our options, Leanne in the office answering questions & booking the install & Steve & Ben the install team. They all inspired confidence. On installation day Steve & Ben were helpful, respectful of our property, very tidy (you wouldn't know we'd had a new boiler) so we felt in safe hands. Thanks to everyone involved.
Customer in Merseyside Posted on 21/04/2024 , work completed 17/04/2024
Faultless Service
Customer Service
Quality
Value
Prior to having a new kitchen fitted we thought it wise to have a new boiler installed. We chose Tower Heating because of the sheer volume of excellent reviews and could not be happier. Every aspect of the experience has been faultless, from booking an initial appointment with Leanne to survey by Greg and the completed boiler installation by engineers, Nigel and Ben. Leanne and Clare (in the office) have been a pleasure to deal with, swiftly answering any queries. During survey Greg recommended a boiler which he considered to be more suitable for the household and did not try to upsell a larger model. Greg also followed through by visiting on the final day. Installation engineer Nigel kept me fully informed throughout and when two hidden issues arose I felt as though the engineers would resolve them and they did, causing minimal disruption to the other rooms where they needed to lift floorboards. Nigel and Ben worked extremely hard and I cannot praise them enough, they were extremely considerate at all times and most importantly inspired confidence ensuring a stress-free installation. Thank you both. We now have a new boiler with the unexpected bonus of much neater pipe-work, in anticipation of our new kitchen. Tower is a company you can trust and we know that we made the right choice. We will entrust them with all future work.
Customer in Merseyside Posted on 25/02/2024 , work completed 20/02/2024
Great company
Customer Service
Quality
Value
Nigel and Ollie attended for a fault that turned out to be due to adverse weather - they pulled the sludge out the drain which they never had to so above and beyond. Thanks guys. Highly recommend - very professional company
Customer in Merseyside Posted on 09/04/2024 , work completed 09/04/2024
Very Efficient
Customer Service
Quality
Value
Delighted with the results of the installation of my new boiler. Ben was very efficient and did a superb job. His efforts were very much appreciated and I can't recommend him highly enough. Many thanks.
Customer in Merseyside Posted on 20/08/2024 , work completed 20/08/2024
Service and Gas fire service
Customer Service
Quality
Value
Keith and Harvey were very polite and very efficient. They explained what they had done to the boiler and the gas fire.
Customer in Merseyside Posted on 10/06/2024 , work completed 10/06/2024
Boiler Service - Excellent Work
Customer Service
Quality
Value
Keith services my boiler, he arrived early and completed the job in no time at all, very polite and professional, he helped me set up my Nest account and was extremely helpful, would definitely recommend using Tower Heating.
Customer in Merseyside Posted on 13/06/2024 , work completed 13/06/2024
Very professional first class installation
Customer Service
Quality
Value
After a thorough review of the house with Greg we were offered a number of options for a new central heating system. The installation was highly professional and both Kieran and Ollie were a pleasure to have at the house. They were polite helpful and explained the various options to issues and cleaned and tidied at the end of the day. I'd highly recommend the services of Tower Heating.
Customer in Merseyside Posted on 17/11/2024 , work completed 08/11/2024
Annual boiler service
Customer Service
Quality
Value
Steve arrived on time, was very pleasant and efficient. As always I can highly recommend Tower heating. They installed a new boiler and new radiators 3 years ago and have serviced my boiler each year since .
Customer in Merseyside Posted on 07/02/2025 , work completed 07/02/2025
Supply / install Worcester Bosch boilers
Customer Service
Quality
Value
Tower Heating supplied and fitted 2 new gas boilers last week. All work done has been carried out in a professional and timely manner. Response from the administration team (Leanne) was excellent and the initial quote and inspection (Greg) was straightforward and easy to follow. Special thanks to the installation engineers (Ben and Ollie) who completed the job on time and on budget. They left everything clean and tidy afterwards and explained everything well on handover.
Customer in Merseyside Posted on 23/02/2025 , work completed 20/02/2025
Tower have been fantastic, would highly recommend them
Customer Service
Quality
Value
Keith was very professional and serviced the boiler quickly, and completed all the necessary paperwork. He arrived exactly at the time agreed. I think Tower are amazing, and I couldn’t recommend them any more!
Customer in Merseyside Posted on 06/05/2025 , work completed 06/05/2025
The trader replied (on 20/02/2026)
Thank you for the "amazing" feedback! Keith will be pleased to hear he arrived right on time and provided the quick, professional service we aim for. Warm regards, Tower Heating | Formby | Ainsdale | Birkdale | Southport | Crosby | Hightown | Maghull | Ormskirk
Boiler installation and service
Customer Service
Quality
Value
Used several times for boiler installation and servicing. Always clear communication and reliable, trouble-free operation of boiler
Customer in Lancashire Posted on 09/05/2025 , work completed 09/05/2025
The trader replied (on 20/02/2026)
Thank you for returning to us for your installations and servicing; clear communication is a priority for us. We're glad to hear your boiler has provided reliable, trouble-free operation! We look forward to working with you again. Tower Heating | Formby | Ainsdale | Birkdale | Southport | Crosby | Hightown | Maghull | Ormskirk
Well Impressed
Customer Service
Quality
Value
Installation of new Indirect Unvented hot water tank to ground floor, whilst decommissioning existing in the loft. A very professional company across the business, polite and helpful staff, qualified and competent, customer orientated, showing empathy with customers requirements and property, competitively priced technical solutions. These traits were identified during visits of the Director Greg Tomlinson, who visited to specify the task, even offering a choice of two solutions, whilst answering a bucket full of questions that I raised, without hesitation. This pattern of dedication was later repeated by the visit of Senior Installation Engineer, Nigel Littler assisted by Trainee Engineer Ollie Murphy, during the three-day installation, with not even a finger mark on any of the numerous white walls, despite operating between loft and ground floor. Happy Days.
Customer in Merseyside Posted on 17/06/2025 , work completed 11/06/2025
The trader replied (on 20/02/2026)
We're glad to impress! We strive for technical excellence and empathy toward our customers' requirements, so your review means a lot to us. Thank you for highlighting the professional and competent nature of the whole team. Regards, Tower Heating | Formby | Ainsdale | Birkdale | Southport | Crosby | Hightown | Maghull | Ormskirk
Emergency call out
Came out when said, brilliant work. Thank you Ollie excellent energy. Good front for the company, would recommend.
Customer in Merseyside Posted on 22/11/2025 (Reviewer did not use service)
The trader replied (on 20/02/2026)
This is exactly what we aim for, so thank you. We're always here if you need anything else for your home. Tower Heating | Formby | Ainsdale | Birkdale | Southport | Crosby | Hightown | Maghull | Ormskirk