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Tower Heating Ltd

4.9

696 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating established in 1990, is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Our emergency line is open from 8am - 8pm, 365 days a year, making us the largest and most reliable, independant heating company in the region.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We have an FCA Licence so are able to offer the following Novuna finance options for new boiler purchases:
- One year 0% interest.
- Three to ten years at 12.9% APR
- Buy Now, Pay Later

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
696 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Speedy effeciant replacement of faulty unit and no mess !!!
Customer Service
Quality
Value
Big thank you to Keith. So glad at last to have a fully working unit. Effective and prompt service.
Customer in Merseyside Posted on 25/04/2023 , work completed 25/04/2023
Really helpful engineer
Customer Service
Quality
Value
Excellent service today on boiler and the work we needed on a gas fire. Engineer (Keith) was really patient with my Mum who tends to get in the way! Would certainly recommend. Thanks.
Paul in Merseyside Posted on 14/04/2023 , work completed 14/04/2023
Boiler repair and service
Customer Service
Quality
Value
Never so glad to see these guys. 5 days of no heat or hot water. Explained I'm disabled and pensioner and visit arranged quickly to suit me. Arrived early, soon diagnosed problem. They were very friendly, efficient and quick. Boiler fixed and serviced in no time, now I'm warm. Great job Keith and Harvey. Will definitely use Tower again, I was surprised how reasonably priced. Thank you so much for making an old lady happy!
Susan in Merseyside Posted on 05/04/2023 , work completed 05/04/2023
Replacement expansion valve
Customer Service
Quality
Value
Steve was very professional , polite and efficient . Fault diagnosed very quickly and valve replaced . Very happy with job done. Highly recommended.
Customer in Merseyside Posted on 30/03/2023 , work completed 30/03/2023
Great Service
Customer Service
Quality
Value
Had my gas fire fixed by Keith, from Tower Heating. He was fantastic. Explained everything thoroughly and also helped with booking another visit for boiler review. Great service would highly recommend
Dawn in Merseyside Posted on 10/03/2023 , work completed 10/03/2023
Organised and efficient
Customer Service
Quality
Value
Two engineers (Dan and Tom) from Tower Heating did a great job fitting my boiler. They came on time, worked hard and efficiently and cleaned up after they went. They showed me how to use my boiler and made sure I was happy before they left. Tower Heating as a whole have been a straight forward and helpful company to deal with. I can recommend.
Steven in Merseyside Posted on 08/03/2023 , work completed 08/03/2023
Worcester boiler repair
Customer Service
Quality
Value
Another expert job done to repair my old gas boiler. The guys at Tower Heating are always brilliant and really helpful, and Steve L is especially knowledgeable and competent as well as being really friendly. I can’t recommend Steve L or Tower Heating enough, I’ve used them for the past 7 years and know I can always rely on them to get things sorted quickly and make sure I’ve got a working boiler. Thanks guys!
Customer in Merseyside Posted on 01/03/2023 , work completed 01/03/2023
New Worcester Boiler
Customer Service
Quality
Value
New Worcester boiler. Very professional service from start to finish. Exceptionally tidy work clearing all the untidy pipe work and replacing. All looks and works great. Tidied everything up afterwards as well. Wouldn’t hesitate to use again.
Customer in Merseyside Posted on 24/02/2023 , work completed 23/02/2023
Excellent Job
Customer Service
Quality
Value
From start to finish this company we're professional ,Stuart came round to do a survey and gave us options and we arranged to have a new boiler fitted. The job was completed by Tom and Ben who were both professional, clean and tidy workers I hardly knew they were there. They solved radiator problems which have plagued our system for years. I can thoroughly recommend Tower Heating they employ good considerate, knowledgeable workers and I have to say have been a pleasure to deal with. Thanks so much Tom, Ben and Stuart for your excellent service and workmanship.
Customer in Merseyside Posted on 23/02/2023 , work completed 23/02/2023
Efficient, Courteous and Professional
Customer Service
Quality
Value
Tower Heating came out to us on 22/12. (We were fed up waiting for British Gas.) They diagnosed to problem and returned at 8.15am in 28/12 - the first available opportunity - to repair our 17 year old boiler. Greg, the Director came out as agreed to quote for a new boiler on 24/1/23. We received a detailed quote on 27/1/23 and were offered a start date of 7/2/23, finishing on 8/2/23. The engineers Tom and Ben were punctual, courteous, efficient and professional. They worked hard and left the house as they found it. They explained what they had done and why. The new boiler was functional at the end of 7/2, and 8/2/23 was mainly a power flush to clean our system, which had not been cleaned for at least 10 years. I was instructed how to use Google Nest and Home. We were pleased to use Tower Heating as they were thoroughly courteous, efficient and professional at every stage of the process. We weren’t asked to pay a penny until the job was complete. We’re delighted with their work - it was a pleasure to deal with them. They deserve every success.
Customer in Merseyside Posted on 10/02/2023 , work completed 08/02/2023
Radiator installation
Customer Service
Quality
Value
Work was performed on time to a good standard by friendly engineers Nigel and Ollie. The job was done quickly and cleanly.
Customer in Merseyside Posted on 13/01/2023 , work completed 12/01/2023
Repair loose thermostat
Customer Service
Quality
Value
Keith was a very efficient and professional engineer and very friendly and helpful. We were delighted with his work
Customer in Merseyside Posted on 10/01/2023 , work completed 23/01/2010
“Very Professional and Excellent After Service"
Customer Service
Quality
Value
We had a new boiler installed recently. The team at Tower Heating excelled in every way. Communication, knowledge and competence were outstanding. The receptionist was very friendly, confident and efficient. Stuart explained all the options together with the pros and cons. We did not feel under pressure at any time. Hard copies of what we spoke about were posted and received within a couple of days. Nigel, an excellent engineer, and his apprentice Ben were hardworking, polite and tidy. Nothing was too much trouble. They were very thorough and carried out the work professionally. The after-sales service was brilliant. Steve resolved what we thought was a fault in minutes. We thoroughly recommend Tower Heating Ltd.
Customer in Merseyside Posted on 03/12/2022 , work completed 02/12/2022
Prompt, professional and friendly service
Customer Service
Quality
Value
Tower Heating recently installed a new Bosch boiler and thermostat in our house. The service from the initial enquiry with Stuart and the team at the office was prompt and professional. Tom on the installation team was on time, very clean/tidy, polite and persevered to fix a piping issue from the original system that was causing an error. A delightful service received from start to finish at a competitive price. Highly recommend.
Danielle in Merseyside Posted on 03/12/2022 , work completed 02/12/2022
Efficient service as usual
Customer Service
Quality
Value
Keith turned up on time to carry out gas fire maintenance, all done quickly and efficiently even whilst contending with my 16 week old teething puppy!
Customer in Merseyside Posted on 15/11/2022 , work completed 12/10/2022
Boiler and fire service
Customer Service
Quality
Value
Keith attended and was friendly, professional and did a really good job. I would definitely recommend tower heating.
Customer in Merseyside Posted on 12/11/2022 , work completed 11/11/2022
The trader replied (on 14/11/2022)
Thanks for taking the time to leave us a review and for recommending us. We're really pleased you were happy with Keith and our service. Stuart
Highly recommended
Customer Service
Quality
Value
Excellent engineers, fitted my new boiler with no fuss, helpful office staff, working practices second to none, very respectful and left my home cosy and tidy.
Customer in Merseyside Posted on 01/11/2022 , work completed 21/10/2022
The trader replied (on 03/11/2022)
Thanks for taking the time to share your experience, we really appreciate it! We're really glad that your house is cosy now and that you were happy with how we went about our business. Thanks again, Stuart
Fixed our heating at the agreed time and for the price quoted
Customer Service
Quality
Value
We have used Tower Heating for many years and have always found them reliable and reasonably priced. Our engineer was Keith and he turned up at the agreed time and did the work to fix our heating without any fuss and for the price that had been quoted at the initial visit.
Customer in Merseyside Posted on 27/10/2022 , work completed 27/10/2022
The trader replied (on 03/11/2022)
Thanks for taking the time to share your experience with others, we really appreciate it! We think it's important to provide estimates upfront so that customers know what to expect. It's pleasing to hear that this process is working well. Thanks for your kind words about Keith too. Stuart
Keith
Customer Service
Quality
Value
Keith called to attend to a slight issue I had with my boiler , he rang first to confirm it was convenient (as he was early) was professional and polite - Keith you are a credit to Tower Heating and I would not hesitate to use them again and recommend Thanks again
Customer in Merseyside Posted on 27/10/2022 , work completed 27/10/2022
The trader replied (on 03/11/2022)
Thanks for taking the time to leave a review for us and thanks for your kind words about Keith. We're glad you were pleased with our service and that we were able to get your issue fixed. Thanks again, Stuart
Efficient and courteous
Customer Service
Quality
Value
Very helpful and kept us informed all through installation Problems dealt with efficiently and quickly
Customer in Merseyside Posted on 15/09/2022 , work completed 15/09/2022
The trader replied (on 19/10/2022)
Thanks for taking the time to leave us a review and for sharing your experience. If problems arise, we always try to deal with them effectively, whilst keeping the customer informed. Our business and reputation is built on customer service, so it's pleasing to hear that issues were dealt with to your satisfaction. Thanks again, Stuart
Gas Boiler Service
Customer Service
Quality
Value
As always, excellent service. Lee, and his Apprentice Ben, very friendly and professional. Specifically asked for Lee and waited until he was available. Fabulous workmanship and very tidy.
Customer in Merseyside Posted on 30/08/2022 , work completed 24/08/2022
The trader replied (on 19/10/2022)
It's great to hear that you were pleased with our service again, specifically from Lee. Thanks for your kind words and for taking the time to leave a review. We really appreciate it! Stuart
Professional and friendly service as always
Customer Service
Quality
Value
I’ve used Tower Heating for years and they always give great advice and also advice about energy efficiency. They try to send the same engineer so it was nice to see Lee again for our boiler service and minor hot water plumbing maintenance that we inherited with the house. He also discussed how to use our boiler and controls more efficiently to save on gas. East to book appointments over the phone and prompt service. Highly recommended.
Customer in Merseyside Posted on 29/08/2022 , work completed 26/08/2022
The trader replied (on 19/10/2022)
It's really pleasing to hear that you use us repeatedly for your annual boiler service and that you look forward to having Lee back year after year. We always try to accommodate requests for specific engineers where we can and from an engineer's point of view, it is nice to see customers regularly and catch up during a boiler service. Thanks for your review, Stuart
Great Clean Boiler Service
Customer Service
Quality
Value
Our annual boiler service was carried out quickly, cleanly and efficiently by Lee and Ben. Thank you
Customer in Merseyside Posted on 23/08/2022 , work completed 23/08/2022
The trader replied (on 19/10/2022)
Thanks for taking the time to share your experience. We're glad you were happy with Lee and Ben and how they went about their work. Stuart
Excellent Service
Customer Service
Quality
Value
Wanting to use a local firm, we chose Tower Heating on the basis of their excellent reviews and we were not disappointed. From the initial survey visit to the completion of the job - replacement of our elderly "conventional" boiler with a combi one - the service was brilliant. Steve and Tom worked really hard over the 3 days, with a very pleasant and professional manner. Any questions were answered immediately and after the job was completed they left everywhere they had worked very clean and tidy. When contacting the office staff on any issue the same level of service was apparent, making the whole process very straightforward.
Bob and Val in Merseyside Posted on 11/07/2022 , work completed 06/07/2022
The trader replied (on 19/10/2022)
Thanks Bob and Val for taking the time to leave such a glowing review. We're glad you're happy with your new system, but also that you were pleased with how our engineers completed the work. This resonates with us as we appreciate that whilst heating is our product, our business is customer service. Thanks again, Stuart
Prompt ,professional service
Customer Service
Quality
Value
Encountered water heating problem and called Tower heating - Keith and Ollie turned up within 90 mins and resolved the issue promptly and efficiently and left no mess. They explained what the problem was and the solution and job was completed with 45 mins.
Customer in Merseyside Posted on 17/05/2022 , work completed 17/05/2022
The trader replied (on 19/10/2022)
It's great to hear that Keith and Ollie were able to get your hot water back up and running so swiftly. Thanks for taking the time to share your experience, we really appreciate it! Stuart