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Endorsed by Which? Trusted Traders

Tower Heating Ltd

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4.9

594 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Established in 1990, we have grown steadily due to demand for the excellent service that we provide.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We also have the following Hitachi finance options available for new boilers:
- Up to two years at 0% interest.
- Three to ten years at 9.9% APR.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
594 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Superb tradesman, professional, tidy and did a great job!
Customer Service
Quality
Value
I wanted to replace old-style radiators with new Avoca ones. Greg did a survey and quoted me a great price. Work was completed by Nigel and Stuart on 27/9/21. These guys are true professionals. They arrived when they said they would, kept me informed of their progress throughout the day and did an unbelievably excellent job. They were respectful of myself and my home. I would recommend this local company to everyone. A truly outstanding job. A great customer experience - Thanks Tower Heating team.
Pauline in Merseyside Posted on 28/09/2021 , work completed 27/09/2021
Very reliable
Customer Service
Quality
Value
When my old gas boiler started playing up and becoming unreliable, I sought a quotation for its replacement from Tower Heating, a company I have relied on for many years. A thorough and professional quotation was received which satisfied my needs and I, therefore, accepted the same, having then agreed a start date. The work started at the appointed time, all working areas were suitably protected with dust sheets by the installers, who were courteous and respectful and carried out the installation professionally with a minimum of disruption. At the end of each day they left the working areas very clean and tidy. The recommended boiler is working well and I can relax in the knowledge of continuous heating and hot water. I have no hesitation in recommending Tower Heating, from my first phone call to them to finally paying the bill I have dealt with professional and friendly staff.
Customer in Merseyside Posted on 16/09/2021 , work completed 14/09/2021
Heating System Upgrade
Customer Service
Quality
Value
We decided to upgrade our heating system and after previous excellent service for minor repairs from Tower Heating asked them for a review and quote. Following a thorough assessment by Greg, our new system has now been installed and is running well. We were very impressed by the hard work of Steve and Tom who efficiently and very neatly replaced our aged boiler and heating system. I would again highly recommend Tower Heating and will certainly be asking them to service our heating system over the coming years.
Customer in Merseyside Posted on 09/08/2021 , work completed 06/08/2021
Just Excellent
Customer Service
Quality
Value
Tower Heating are a local firm and we were mid-lockdown. I'd heard from others that their service was Covid- compliant. Their assessment of what we needed was done professionally and very safely. The work was done with minimum fuss and disruption, checked by the boss once completed, and has worked immaculately since its installation. Excellent.
Andrew in Merseyside Posted on 08/07/2021 , work completed 21/01/2021
Installation of a new fully pumped S plan Worcester Bosch Greenstar Ri boiler system.
Customer Service
Quality
Value
We have used Tower Heating for many years for emergency plumbing and heating all outs. So they were the obvious choice to replace a very old boiler and gravity fed system. In our 60s house, the siting of the old boiler, gas and water supply made the work of designing and installing the boiler - including a flue through the flat garage roof - not straightforward. 2 old radiators were replaced and a new one fitted. A new hot water cylinder was installed and TRVs to all existing radiators. It all went very smoothly and much quicker than we had imagined with very little disruption to us. Cold and hot water were off for only a matter of hours. The work was carried out very quickly over 4 days. The pipe work, designed by Neil for the new boiler is a work of art! We could not fault the way Neil and the lads helping him carried out the work, sometimes in very tight physical situations in the house. Very efficient and seemed to be enjoying their work. We were not surprised by the high standard of the whole project, but were delighted!
David in Merseyside Posted on 07/07/2021 , work completed 17/06/2021
central heating
Customer Service
Quality
Value
I had a new boiler transferred from loft to downstairs cupboard and 8 new radiators.Work was carried out quickly and efficiently. Staff were very polite and hard working.
Norma in Merseyside Posted on 31/05/2021 , work completed 26/05/2021
New Central Heating Boiler installation
Customer Service
Quality
Value
For the past few years my central heating boiler had become unreliable and the installation of a new boiler was necessary. As I was going from a free standing boiler to a new combi boiler I was very apprehensive about all the work involved. I read the good reviews about Tower Heating, based in Formby, Merseyside and decided to contact the family run Company. Neil, the owner, arrived at the appointed time, checked, explained thoroughly all the details of the work involved with the repositioning of the new boiler. The comprehensive, professional estimate arrived when Neil said it would. I accepted the estimate, the staff in the office rang with the date of work to be carried out and kept me informed. The engineers, Chaise and Kieran, arrived on time on the date specified, were very polite, wore their protective face coverings, lay down dust sheets and immediately started the work. It was a three-day job, as expected. From start to finish the work was carried out totally professionally. Neil called in to ensure everything was going to plan. I now have a great new boiler, lovely heating and hot water with the confidence of great aftercare. So a huge thank you to all the staff at Tower Heating. I have no hesitation whatsoever in recommending this Company and just wish all Companies could be the same.
Customer in Merseyside Posted on 20/05/2021 , work completed 20/05/2021
Excellent efficiency and standards of work
Customer Service
Quality
Value
We had our boiler and radiators replaced by Tower Heating. From providing a survey and quotation (Greg), to installation and testing (Chaise and Kieran) they were 1st class in all respects. The resulting new boiler and radiators are working highly effectively, the work was completed on time with little or no mess, with the finish to a very high standard at the price quoted. We would highly recommend Tower Heating if you’re looking to install or replace your central heating system.
Customer in Merseyside Posted on 10/05/2021 , work completed 07/05/2021
No hot water!
Customer Service
Quality
Value
I had not used Tower Heating before but thought their web site looked very professional and they appeared to have a strong local commitment to delivering good service. I contacted the company as I had a problem with a working boiler but no hot water coming out of any of the bathroom or kitchen taps. Keith and Will arrived on time and quickly identified the problem. They had the necessary spare parts on their van and were able to effect a speedy repair. Keith advised that I may experience a short term problem with air locks in the system. He called at 8.45 the next morning to check that all was well and returned in his lunch hour to complete the job. He also identified and replaced a defective tap. Very professional and focussed approach with a strong customer service ethos- unlike the previous plumbers that I have used for service and repairs. Highly recommended based on this job.
Neil in Merseyside Posted on 16/04/2021 , work completed 14/04/2021
The trader replied (on 20/04/2021)
Thanks for your very thorough and glowing review Neil. We really appreciate you taking the time to share your experience with others. Our mission is to provide excellent service at a fair price and it sounds like Keith was thorough in his work, ensuring that the repair was in fact effective. This is great to read as it's exactly what we strive for. Thanks again Neil, Stuart
Excellent work
Customer Service
Quality
Value
Lee checked radiator thermostat, checked a thermostatic radiator, added inhibitor to loft tank, used his safety ladder, and tackled the job cheerfully and speedily, then enlightened me on the work carried out plus a verbal review of the performance of our system. Excellent as always. We look forward to our autumn annual service by Lee.
J.B. in Merseyside Posted on 14/04/2021 , work completed 14/04/2021
The trader replied (on 20/04/2021)
Thanks for your lovely review J.B. We really appreciate you recommending us and using us annually for your boiler service too. All the best, Stuart
Very professional work
Customer Service
Quality
Value
Installed new boiler - very professional from quote to finishing job. excellent customer service and supplied a very good product . Recommend this company very highly
Miles in Lancashire Posted on 06/04/2021 , work completed 25/03/2021
The trader replied (on 08/04/2021)
Thanks for your great review Miles, we really appreciate you taking the time to write it and for recommending us too. We're really pleased that you're happy with your new boiler and with our service throughout. Thanks again, Stuart
Professional and excellent service
Customer Service
Quality
Value
We were extremely impressed with the helpful advice given, the work carried out and the professionalism of all concerned. The service given was punctual and efficient and caused us minimal disruption for what was a big job! Gordon and Tom Bonner were a pleasure to have in the house and did a thorough job of clearing up after themselves.
Customer in Merseyside Posted on 28/03/2021 , work completed 18/03/2021
The trader replied (on 31/03/2021)
Thanks for taking the time to leave us such a lovely review! We're really glad that you were pleased with our service and thanks for your comments on how professional and efficient our engineers were. Stuart
Bathroom sink tap replacement
Customer Service
Quality
Value
The two plumbers arrived ten minutes early and had completed the job very quickly and efficiently within the hour. They advised me as they were working of any problems, one being the tap had been siliconed on which they were able to resolve. Very happy with the service, price was as had been quoted. Will use them again.
Customer in Merseyside Posted on 11/03/2021 , work completed 11/03/2021
The trader replied (on 31/03/2021)
Thanks for taking the time to share your experience, we really appreciate it! We're glad you were happy with our engineers and how they communicated the issues to you. We always aim to give prices upfront that we stick to, so it's great that you mentioned that. Thanks again, Stuart
Exceeded themselves at every opportunity.
Customer Service
Quality
Value
Had an out-the-blue late night failure of our hot water and central heating system in the depths of winter. Rang Tower heating at 8.45am the next day and had the call immediately answered, with them pulling out all the stops to have Greg come conduct a survey and estimate on his way home from his usual workload that evening. Within a day, the new boiler was sourced and at every stage Tower Heating were able to exceed their promises with them juggling their schedules to get our heating and hot water up and running as fast as possible. Gordon and Tom B kept us up-to-date with their arrival and plans, showed up exactly when promised and had our system working a day earlier than expected. They explained everything they were doing to the house, worked quietly and were diligent with COVID practices and also managed to troubleshoot and solve other issues we had with our water and heating, that they fixed with no extra charge, one of which brought us great relief to finally have a working stopcock in the house! Gordon and Kieran came the day after they got us up and running to perform some finishing touches and set up our smart system, and their work was spot on and handled in a manner that exuded pride in what they were doing. At all times we felt confident and secure that we had some professionals doing things right. A big thank you, your help was much appreciated!
Jim Riding Posted on 06/02/2021 , work completed 06/02/2021
The trader replied (on 16/02/2021)
Thanks for taking the time to write such a detailed and glowing review Jim. We’re really glad we could help you out and we’re able to minimise time without heating and hot water. It‘s really nice to read that you felt confident you had the professionals in and that our engineers took great pride in their work. The new stop tap must be a weight off your mind too. Thanks again Jim. All the best, Stuart
Thoroughly professional company
Customer Service
Quality
Value
Tower Heating installed and commissioned our new boiler, replacing a 25 year old model. At the initial inspection (free of charge) our existing system was reviewed we discussed our requirements for the new boiler. The first stage of the installation was carried out within 5 working days (after which we had hot water & central heating) and the final balancing and finishing off completed five days after that. The team were thoroughly professional throughout the process and we are delighted with the finished product which has been installed far more neatly than the old system.
Jonathan in Merseyside Posted on 03/02/2021 , work completed 21/01/2021
The trader replied (on 04/02/2021)
Thanks for your kind words Jonathan! It's great to hear that you're delighted with the installation and that you found our team to be thoroughly professional. Thanks for choosing Tower Heating. Stuart
Experienced, professional, fair value.
Customer Service
Quality
Value
Tower Heating replaced our old regular boiler with a new 40 kw Worcester Combi. 12 old radiators were replaced with new and 3 other new installed. Old boiler and pipework, cylinder, loft tanks removed, new pipework including long pipe through walls under boards etc from gas meter to new boiler. All new radiators except two were of a different size, and were fitted with new straight pipes up from under floorboards, no elbows, extensions etc. Nothing was too much trouble. Excellent advice given during our initial meeting, and then the work was carried out as planned, on time and to a high standard. The price represented fair value for the job. I have been a Which member for some 40 years and I have no hesitation in recommending Tower Heating as a Trusted Trader. I have also left a review on Google.
Customer in Merseyside Posted on 24/01/2021 , work completed 15/12/2020
The trader replied (on 04/02/2021)
Thanks so much for taking the time to leave us reviews on both platforms Alan, we really appreciate it! We thought our ethos would resonate with Which? members, when we decided to become a Which? Trusted Trader back in 2015. Thanks for endorsing us as a company to be trusted! All the best, Stuart
Quality and Customer Focussed Boiler Installation
Customer Service
Quality
Value
This is a great company to deal with. From the moment I rang the office to the post installation review the service was friendly and professional. Gordon, Chaise and Stuart did a fantastic installation of my new system boiler in a very confined space. They were hard working, very focused on doing the best job possible, clean and polite. Communication with Greg who oversaw the job and provided the survey and quote was excellent. He was very responsive at all times. I was apprehensive about replacing my boiler but needn’t have worried. It was a great job delivered on time, to specification and at the original quoted cost. I wouldn’t hesitate in recommending Tower Heating.
Customer in Merseyside Posted on 21/01/2021 , work completed 18/01/2021
The trader replied (on 27/01/2021)
Thanks for such a glowing endorsement! I'm glad we were able to allay your fears and make the installation of the new boiler as painless as possible. Our mission is to provide excellent service at a fair price and your review resonates with this, so it's great to hear! Thanks for the kind words about our team too, I'll make sure they see them. Thanks again, Stuart
Replacement central heating boiler
Customer Service
Quality
Value
I don't normally provide feedback but in this case, I felt that the service given by Tower Heating was worth the effort. From the initial contact with Greg to the installation by George the service was courteous and professional; nothing was too much trouble and extra care was taken due to Covid. Everything promised at the initial survey was delivered on time and on budget.
Customer in Lancashire Posted on 07/01/2021 , work completed 05/01/2021
The trader replied (on 18/01/2021)
Thanks for taking the time to share your experience and leave us a review, it's great to hear our service warranted the effort! We understand that we have great responsibility as a company providing essential services during a pandemic, so it's pleasing to read that you recognised our extra efforts. It's also great to hear that everything promised was delivered on time and within budget. We always provide prices upfront and for new boilers in particular, we take care to make sure they are comprehensive. That way we can always stick to the quoted price. Thanks again, Stuart
Boiler service
Customer Service
Quality
Value
this year's boiler service was conducted on time, professionally, courteously and painlessly by Keith.
Customer in Merseyside Posted on 21/12/2020 , work completed 19/12/2020
The trader replied (on 31/12/2020)
Thanks for taking the time to share your experience and thanks for your kind words about our engineer Keith.
New radiators, boiler and piping
Customer Service
Quality
Value
We have just moved in to a 1930s house and a lot of work was required with respect to the heating. New radiators throughout the house along with a new boiler and repiping of the entire downstairs was required to get the house warm for winter. We are extremely grateful to Tower Heating for enabling this to happen and to such a high standard with excellent customer relation skills. The entire team was extremely punctual, professional, knowledgeable, approachable and friendly. I myself know nothing about plumbing and so it was great to meet the Tower Heating team who were extremely patient in explaining the various options to me without trying to force a sale - I genuinely felt that they were keen to provide me with the best heating/plumbing solution for our particular needs and that they were responsive approachable whenever any questions came up. I would particularly like to mention Greg who coordinated our jobs as well as Callum, Gordon, Will and Tom who were on site fitting the boiler, radiators and pipes and were fantastic tradespeople.
Customer in Merseyside Posted on 20/12/2020 , work completed 24/11/2020
The trader replied (on 05/01/2021)
Thanks for taking the time to leave such a detailed and glowing review. It's really pleasing to read that you found our team to be professional, friendly and approachable too. Our mission is to provide excellent service at a fair price, so we genuinely want to provide you with the best heating solution for your property and lifestyle. The engineers mentioned will be particularly pleased to read your kind words. Thanks again, Stuart
Excellent service by local company.
Customer Service
Quality
Value
I had my old water tank system converted to a new Worcester/Bosch system. The work was carried out on time and to agreed budget, with professionalism and efficiency by Callum, Chaise and Tom. They gave clear explanations of the process and were hard-working and polite. I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 18/12/2020 , work completed 30/11/2020
The trader replied (on 31/12/2020)
Thanks for recommending us and for sharing your experience. Your review really helps our business and we're truly appreciative. Thanks for mentioning that we stuck to our original quote too. We always provide a quotation in writing and we stick to it! We're glad you're found our level of service to be excellent and our engineers to be hard-working and polite. We've built our business around our excellent customer service, so it's great to receive such positive feedback!
New boiler installed and relocated from downstairs to loft
Customer Service
Quality
Value
Thoroughly impressed with professionalism throughout, from the quote right through to completion. Clear itemised quote, good explanation of work involved, no hard-sell, accurate estimation of time needed to complete (3.5 days as predicted). James and Chase were quiet as they worked, tidied up really well at the end of each day, and they were neat and careful as they moved pipes. They were respectful of Covid-19 rules. There were a couple of problems along the way, but these were responded to as soon as was possible and they did not affect our view of the work completed. Thank you, highly recommended.
Sarah in Lancashire Posted on 12/11/2020 , work completed 26/10/2020
The trader replied (on 01/12/2020)
Thanks for taking the time to leave such a detailed review Sarah, from quotation, through to the completed installation. We're glad you are pleased with our engineers and the way in which they went about their work, safely, tidily and professionally. Sorry to hear that there were a few problems along the way, but glad you were happy with how our engineers responded to them. Thanks for recommending us so highly, it's really appreciated. Stuart
Replacement Greenstar Highflow 440CDI Boiler
Customer Service
Quality
Value
From start to finish an excellent and professional job by Gordon and Kieran, on schedule and on budget, no extras. Nothing too much trouble, I have no hesitation in recommending Tower Heating. Glyn, Merseyside 19 October 2020.
Customer in Merseyside Posted on 19/10/2020 , work completed 16/10/2020
The trader replied (on 21/10/2020)
Thanks for taking the time to leave such a glowing review Glyn. We're really glad that you were impressed with our engineers and the service provided by Tower Heating. Thanks for your business and for recommending us too, we really appreciate it. Stuart.
Great service, keep it local at the difficult times.
Customer Service
Quality
Value
Very good booking process. Lee arrived dead on time, fully masked up and fully aware of social distancing. Our boiler is in the garage and he didn't come in the house which was welcome at these COVID times. Paid him with a cheque so I don't need to do anything else. The place was spotless after he had finished. I have used Tower heating last year after cancelling a well known gas service plan and very pleased with the way this has worked out. If your looking for a local high quality and friendly heating firm look no further.
Customer in Merseyside Posted on 22/07/2020 , work completed 22/07/2020
The trader replied (on 02/09/2020)
Thanks so much for recommending us and for taking the time to share your experience, we really appreciate it! It's great to hear that you're happy with our service, especially having switched to us from a national company's service plan. Thanks as well for sharing your experience of the extra safety measures we've put in place and how courteously Lee has handled it. It'll really help our future customers to feel comfortable inviting us to their house.
Professional
Customer Service
Quality
Value
Very clean and professional. Hard working and very careful of one's property. To sum up both excellent workers James & Kieran.
Glenys, Merseyside Posted on 14/07/2020 , work completed 01/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to leave such a lovely review Glenys. We're really pleased that you found our engineers to be hard working and careful with your property. We understand that having tradesmen in the house can be a little worrying, so it is very important to us that we respect your home by being careful and working in a tidy manner. Thanks again, Stuart
Excellent job
Customer Service
Quality
Value
Tower Heating fitted a new boiler and from start to finish, the service provided was faultless. We had the work done during Covid-19 but George went out of his way to minimise the impact on the household and practised social distancing and other safety measures at all times, as well as doing an excellent job on replacing the boiler! George worked tidily, knew the answers to every question and nothing was too much trouble. Tower Heating have done work for us previously and I wouldn't hesitate in recommending them - the whole team are friendly, approachable, professional and knowledgeable.
Alison, Merseyside Posted on 14/07/2020 , work completed 06/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to write such a lovely review Alison and for recommending us. We were really glad to be able to get the heating back up and running for you and your mum after all these weeks. I appreciate, at the onset of the pandemic, how difficult it must have been to choose between going without heating or having engineers in the house and I think your decision to wait and have the work completed when you did was spot on. We're really pleased that you were happy with our work and our service, but were especially pleased that you felt comfortable with the way George handled social distancing as we know this was a major concern. It was a pleasure to meet you both and thanks again for your kind words, Stuart
DUPLICATE Excellent work completed by professionals
Customer Service
Quality
Value
We had a new Bosch Worcester boiler and filter installed along with a new heated towel rail by Gordon. The work was completed by Gordon quickly and without fuss. It was clear to us that Gordon is a skilled and knwoledgable professional. We were consulted on the installation and Gordon observed the social distancing required when in the house. Gordon was very professional and respectful at all times. We would use Tower Heating again.
Customer in Merseyside Posted on 30/06/2020 , work completed 25/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave such a glowing review! We're really glad you found Gordon to be so professional and respectful. Thanks again, Stuart.
Highly recommended
Customer Service
Quality
Value
Following an appraisal of the job by Greg via Zoom, such are the times we live in, Gordon and Tom did an excellent job of replacing our old boiler. Gordon and Tom were both friendly and helpful and explained everything to us. They were both very efficient, the installation went smoothly and they cleaned up after themselves. I would definitely recommend Tower Heating.
Customer in Merseyside Posted on 28/06/2020 , work completed 26/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave us a review and for recommending us. We're really pleased that you're happy with your new boiler and the way in which it was fitted by Gordon and Tom. They'll be pleased and proud to read your comments. Thanks again, Stuart
Brilliant worker
Customer Service
Quality
Value
James is a brilliant worker and a very nice lad. He turned up on time, worked hard all day and left everywhere spotless. Very happy with everything
Which? Trusted Traders Consumer Posted on 22/06/2020 , work completed 09/06/2020
The trader replied (on 23/06/2020)
Thanks for taking the time to leave such a lovely review. James will be very pleased to read your kind words. Thanks for using Tower Heating, Stuart.
Great job
Customer Service
Quality
Value
James & Tom have done an excellent job. Nice boys.
Ann, Merseyside Posted on 19/06/2020 , work completed 03/06/2020
The trader replied (on 19/06/2020)
Thanks for your review Ann. We're glad you're pleased with their work and their attitude too. Stuart.
True professionals
Customer Service
Quality
Value
James & Tom were in the house for 3 days with us around for most of the time - they got everything done as planned and were very tidy. Wouldn't hesitate to recommend them. We now have a toasty home!
Julie, Merseyside Posted on 20/02/2020 , work completed 20/02/2020
The trader replied (on 03/03/2020)
Glad to hear your house is toasty and warm now Julie, that's our aim after all! We're really pleased that you were happy with the installation process too and how our engineers worked in your home. Thanks so much for recommending us. Stuart.
Installation of central heating boiler and replacement radiator
Customer Service
Quality
Value
First rate service from the initial visit by Neil to the installation by Gordon, Kieran and electrician Keith. The price was exactly as quoted and the job was completed earlier than expected. Excellent customer service throughout from the whole team but special thanks to Gordon and Kieran who were excellent and left everywhere spotless.
Customer in Merseyside Posted on 12/02/2020 , work completed 12/02/2020
The trader replied (on 19/02/2020)
Thank you for a wonderful review! It means the world to us that you have taken the time to leave such a glowing review. We pride ourselves on our first class service and our upfront pricing. Thanks again!
Outstanding 5 star service
Customer Service
Quality
Value
Tower Heating did exactly what they said they would do, when they said they would do it. Highly recommended and would use again 100 percent. Outstanding staff, Greg and the two Georges.
Mark, Merseyside Posted on 03/02/2020 , work completed 03/02/2020
The trader replied (on 19/02/2020)
Thank you for leaving us a 5 star review. It means a lot to us that you have taken the time to recommend us.
Very pleased indeed.
Customer Service
Quality
Value
Our central heating failed overnight Thursday/Friday. Tower Heating came out on the Friday. Offered to come on Monday to look more closely or give an estimate (but we were out on Monday). Came on Tuesday & did the job on Wednesday & Thursday. The employee who did the work was very pleasant, worked hard, was punctual & left everything tidy. 'The boss' called round on both days to make sure everything was well done.
Kathleen A, Merseyside Posted on 29/01/2020 , work completed 29/01/2020
The trader replied (on 19/02/2020)
Thanks for the great review, we make emergencies our priority and leave time every day for these. We pride ourselves on being a local, trustworthy and reliable company and are very glad you were pleased with the service.
The best around.
Customer Service
Quality
Value
I was very impressed by the punctuality, tidiness and work ethic of James and Chaise. They worked continuously taking only a short lunch break. I would highly recommend James and Chaise as reliable, efficient workers.
Jan, Merseyside Posted on 23/01/2020 , work completed 23/01/2020
The trader replied (on 19/02/2020)
Thank you for leaving this great review for our engineers. They will be very happy with your comments and being a local, family run business we really appreciate the time you have taken to recommend us.
Excellent, Friendly, Professional
Customer Service
Quality
Value
James and Chaise were both very professional and friendly. They fitted a new boiler for me and worked quickly and efficiently. I have been a customer of Tower Heating for over 10 years and would highly recommend them.
Christina, Merseyside Posted on 17/01/2020 , work completed 17/01/2020
The trader replied (on 19/02/2020)
Thanks for your 5 star review, and thank you for being such a loyal customer. Without people like you we wouldn't be here! We hope you are very happy with your new boiler!
Fantastic service
Customer Service
Quality
Value
Steve serviced the boiler and 2 fires and mended 2 leaking pipes under the sinks. All completed in less time than I expected. I couldn't have asked for a better service. Steve arrived on time, was efficient, competent and friendly. Job was reasonably priced. I would recommend to all.
Customer in Merseyside Posted on 16/01/2020 , work completed 16/01/2020
The trader replied (on 19/02/2020)
Thanks for leaving such a shining review for our engineer Steve. We will be sure to pass on your kind words to him.
Excellent Service
Customer Service
Quality
Value
As our old boiler developed a number of problems, Tower Heating were very responsive in providing out of hours service to keep it functioning. Having decided to replace our old boiler, Tower Heating gave us sound advice on the choices available and the best option for us. Greg then arranged a fitting date within a week. George H fitted the boiler very professionally as usual, very polite and friendly service.
Alan, Merseyside Posted on 08/01/2020 , work completed 08/01/2020
The trader replied (on 19/02/2020)
Thank you very much for this great review! We have someone on call from 8am to 8pm every day so we can always get to an emergency as quickly as is possible! We hope you are happy with your new boiler.
Excellent Job
Customer Service
Quality
Value
We are extremely pleased with the installation of our new Worcester Bosch boiler carried out by Tower Heating, Formby. From the prompt and very professional way in which Greg from Tower dealt with out enquiry right through to competent and efficient way James and Chaise carried out the work, ensuring we were not inconvenienced in any way whilst they completed the work. We would have no hesitation in recommending Tower Heating.
Robert, Merseyside Posted on 07/01/2020 , work completed 07/01/2020
The trader replied (on 19/02/2020)
Thank you for such a great review, we really appreciate the time it takes to leave us a review.
No complaints!
Customer Service
Quality
Value
Excellent initial advice from Greg. First class installation and workmanship from George, and his assistant Kieran. Professional, friendly service from Tower Heating, would highly recommend! 5 star *****
Mike and Joyce Posted on 06/01/2020 , work completed 03/01/2020
The trader replied (on 19/02/2020)
Thanks for the 5 stars ***** Mike and Joyce, we really appreciate you recommending us, it means a lot!
Fantastic service.
Customer Service
Quality
Value
James has been very efficient and helpful, he took time in explaining everything to me, very happy, excellent job.
Roma, Merseyside Posted on 17/12/2019 , work completed 17/12/2019
The trader replied (on 19/02/2020)
Thank you for the great review. We really appreciate it and will pass on your kind words to James.
Great job.
Customer Service
Quality
Value
James and Tom carried out the installation in an efficient manner and in a timely fashion.
Joseph, Merseyside Posted on 06/12/2019 , work completed 06/12/2019
Great work and professional
Customer Service
Quality
Value
Gordon and Tom were very professional great work as a team fitted two large radiators after extensive redecoration had been carried out and they were very careful not to mark the new decor in any way they were very personable and informed all the time what they were doing Gordon was very knowledgeable and I was confident they would do a good job which they did and tidied up well afterwards arrived on time I would highly recommend them and tower heating especially as I have a Worcester boiler.
Customer in Merseyside Posted on 05/12/2019 , work completed 04/12/2019
Excellent service
Customer Service
Quality
Value
I have used Tower Heating Ltd for many years and have always received excellent service and this job was no exception. James and Tom arrived promptly and explained progress and the procedures for our new combi boiler. Nothing was too much trouble and always tidied up afterwards. Would recommend.
Kenneth, Merseyside Posted on 25/11/2019 , work completed 25/11/2019
Excellent job
Customer Service
Quality
Value
George and Chase were very professiona, they did an excellent job installing a new boiler and radiators and were very neat and tidy. Everything was done to a very high standard.
Nicola, Merseyside Posted on 20/11/2019 , work completed 20/11/2019
Very Happy
Customer Service
Quality
Value
James from tower heating was polite and courteous. He answered all my questions. His work was to a very high standard - very impressed.
Which? Trusted Traders Consumer Posted on 14/11/2019 , work completed 14/11/2019
The best around!
Customer Service
Quality
Value
I must thank you, as a company and especially James and Tom who have installed a first class radiator to my utility room. The pipe work, both plastic and copper was first class with excellent supporting clips and brackets. After the pipework, the kitchen and utility toom was done, were swept, leaving the job clean and tidy. Thank you very much.
Which? Trusted Traders Consumer Posted on 01/11/2019 , work completed 01/11/2019
Excellent customer service from start to finish
Customer Service
Quality
Value
A problem toilet (poor flush) & dripping tap were becoming major issues for my elderly parents. Efficient, helpful and patient in dealing with older customers who needed a little more time to understand what work was needed. All work subsequently fixed at a very reasonable cost. Highly recommended this company.
Customer in Merseyside Posted on 25/10/2019 , work completed 04/10/2019
Efficient and professional job
Customer Service
Quality
Value
Prompt service. Job carried out in very professional and efficient manner by George H and rest of team.
Denis, Merseyside Posted on 25/10/2019 , work completed 25/10/2019
Fantastic service.
Customer Service
Quality
Value
Fantastic service.
Greg, Merseyside Posted on 24/10/2019 , work completed 24/10/2019
Excellent job
Customer Service
Quality
Value
James & Tom B worked well. Carried job out quickly & efficiently, any minor issues were sorted straight away. Definitely recommend.
Paula, Cheshire Posted on 22/10/2019 , work completed 22/10/2019
Superb service.
Customer Service
Quality
Value
Attention to detail excellent from start to finish. George H and Kieran were honest, reliable, hardworking, treating my property with respect and care, and George H dealt with a technical problem quickly, safely and efficiently. Outstanding professionalism. Would recommend Tower Heating every time. A superb service, great team.
Karen, Merseyside Posted on 01/10/2019 , work completed 01/10/2019
Repair to central heating pipe work
Customer Service
Quality
Value
In today's world it is unusual to come across a company that operates on, sadly, old world values, of professional values, of high quality workmanship and courtesy. We have used Tower Heating on two separate occasions and found them each time to be exemplary in all aspects of work undertaken for us. Communication on what work has to be done and then resolving the issue completely. I have no hesitation to recommend Tower Heating to any prospective person who has an issue with central heating systems or general plumbing.
Michael Posted on 20/09/2019 , work completed 18/09/2019
A very satisfactory result to an emergency call out
Customer Service
Quality
Value
A first-class job by Steve. He responded to our call within a couple of hours and made the system safe and then he had the foresight to identify the problem and prepare, thus avoiding delay. He was punctual, polite and skilled. Many thanks for an excellent job.
Jack, Merseyside Posted on 23/08/2019 , work completed 23/08/2019
Very fast call out response and problem fixed
Customer Service
Quality
Value
Very fast call out response. Charges and call out fees clearly explained on the phone. Problem identified straight away, luckily the engineer had the part in his van and boiler was back working straight away.
Customer in Merseyside Posted on 31/07/2019 , work completed 30/07/2019
Prompt response to problem.
Customer Service
Quality
Value
Replace motor in hot water/heating valve system Friendly and polite staff. Problem resolved quickly by experienced plumber. Follow-up call to check everything was satisfactory.
David, Merseyside Posted on 31/07/2019 , work completed 30/07/2019
Steve Holder - Boiler Replacement
Customer Service
Quality
Value
A very professional company - an exceptional service - George and Tom who carried out most on the new boiler replacement we very communicative whilst being in the background as life in our home went on a normal. Workmanship was superb and they took great care to ensure the work was carried out in a first class way - I would not hesitate to recommend Tower Heating to everybody.
Steve Holder Posted on 24/06/2019 , work completed 21/06/2019
Brilliant throughout
Customer Service
Quality
Value
Tower Heating have been excellent from the start, a thorough check of our old boiler/system was made and a recommendation of the most appropriate replacement for us. The workmen James and Chaise were very professional and highly skilled. All the work was seamlessly co-ordinated and any questions we asked were patiently and clearly answered. We thoroughly recommend Tower Heating.
Customer Posted on 19/06/2019 , work completed 19/06/2019
Excellent work
Customer Service
Quality
Value
Excellent workers and very tidy Always on time and the work was done just as we wanted couldn't of asked for more. Everything went smoothly i would recommend this company to everyone especially James & Chalse.
Customer in Merseyside Posted on 17/06/2019 , work completed 13/06/2019
Brilliant workers.
Customer Service
Quality
Value
Excellent workers and very tidy and caring with it. Always on time, everything went smoothly and calmly. Very pleased with the company and especially James & Chalse.
Maureen, Merseyside Posted on 24/05/2019 , work completed 24/05/2019
Professional.
Customer Service
Quality
Value
Very obliging & helpful.
Irvine, Merseyside Posted on 22/05/2019 , work completed 22/05/2019
Great service, keep it local. Bin off the big boys...
Customer Service
Quality
Value
Been using British gas for 10 years but following a rip off tactic over excess payment have dumped them and gone to paying for a service and self insuring the boiler with regular savings. Keith did the job, phoned to say he was coming early, was this okay. Showed me all the work he had done and left the place spotless. From booking to payment a great service, would recommend Tower heating without a doubt. In fact my neighbour put me onto these guys and they were as good as he said. Thanks Keith, see you next year.
Customer in Merseyside Posted on 21/05/2019 , work completed 21/05/2019
Could not be better.
Customer Service
Quality
Value
On time. Pleasant. Efficient. Tidy. I could not be happier with the service provided by James & Tom.
Peter, Merseyside Posted on 17/05/2019 , work completed 17/05/2019
Amazing job.
Customer Service
Quality
Value
Would highly recommend Tower Heating. James, George and Kieran fitted a new boiler. Excellent job, Great service, very helpful explaining things, left everywhere spotless. Professional work as a team.
Lorraine, Merseyside Posted on 08/05/2019 , work completed 08/05/2019
Professional
Customer Service
Quality
Value
Short lead time between diagnosis and repair punctual, clean, courteous and efficient. Delighted with result.
Pauline, Merseyside Posted on 07/05/2019 , work completed 07/05/2019
Prompt, efficient and professional service
Customer Service
Quality
Value
My new boiler installation was carried out by engineer James assisted by his apprentice Kieran. Both these gentlemen were a pleasure to have in my home. They were friendly, helpful and informative and did an excellent installation. I cannot recommend Tower Heating too highly. They may not be the cheapest, but you get what you pay for and in my experience if you buy cheap, you pay twice.
Customer in Merseyside Posted on 06/05/2019 , work completed 03/05/2019
Brilliant job.
Customer Service
Quality
Value
Very pleased with James & Kieran's work. They were friendly, hard working, arrived on time and cleaned up after themselves, would definitely recommend Tower Heating.
Lynne, Merseyside Posted on 25/04/2019 , work completed 25/04/2019
Quality installation
Customer Service
Quality
Value
Very pleased with Tower Heating from quotation stage to completion of installation of new boiler (WB). Engineers James, Tom & Kieran were most helpful and carried out the work in a pleasant and professional manner.
Ron, Merseyside Posted on 17/04/2019 , work completed 17/04/2019
Professional, friendly and tidy
Customer Service
Quality
Value
Tower Heating arrived on time to replace a combi boiler. Lee and Tom patiently answered my barrage of questions and undertook their job efficiently and professionally. They were tidy and respectful. I have no hesitation in recommending Tower Heating. All work was completed within the agreed time frame and cost.
Catherine, Merseyside Posted on 04/04/2019 , work completed 04/04/2019
Absolutely brilliant
Customer Service
Quality
Value
The work was done with friendly happy work by James and Tom, very happy with everything. Would recommend them to anyone. Laura a happy woman.
Which? Trusted Traders Consumer Posted on 04/04/2019 , work completed 04/04/2019
Very professional
Customer Service
Quality
Value
Tower Heating did a great job replacing my 30 year old Baxi conventional boiler. George and Tom were both very polite and kept me well informed through the process. All the work carried out was done to professional standard and they left the house as they found it. I would highly recommend Tower Heating to anyone and will be using them again for any future work and servicing required on my central heating system.
Customer in Merseyside Posted on 28/03/2019 , work completed 12/03/2019
A warm and cosy house !
Customer Service
Quality
Value
Following a consultation and a formal quote, Tower Heating supplied and fitted a new boiler, completely re-piped the heating system (ground and first floor) and installed a full set of new radiators. The end result is a loft devoid of pipes, water tanks and hot water cylinder, replaced by a system housed on the ground floor system - brilliant ! Tower Heating were thoroughly professional in all aspects of the project and our installers James and Chase were diligent, conscientious and friendly and made sure we were comfortable while the work were progressing. The house has been transformed to a warm and cosy place with a modern and efficient central heating and hot water system which will undoubtedly reduce our energy costs over the long term, so a big thanks to the team at Tower Heating !
Customer in Merseyside Posted on 26/03/2019 , work completed 18/03/2019
My review.
Customer Service
Quality
Value
They didn't notice leaking heat exchanger in first visit, otherwise they would be top rating on all counts.
Alan, Merseyside Posted on 25/03/2019 , work completed 25/03/2019
Prompt and professional.
Customer Service
Quality
Value
Lee and Tom B arrived on time & immediately put down dust sheets to protect floors & carpets. They laid out their tools neatly & set out to work quickly. They were considerate throughout and explained the job process fully. When they had finished they cleaned and hoovered throughout and left the property immaculate. They gave me a clear explanation of how to maintain and monitor the heating system. I have no hesitation in recommending Lee & Tom B in the future.
Anne, Merseyside Posted on 14/03/2019 , work completed 14/03/2019
Excellent.
Customer Service
Quality
Value
Fast, efficient and friendly service. Highly recommended.
Moira, Merseyside Posted on 12/03/2019 , work completed 12/03/2019
Prompt & very professional
Customer Service
Quality
Value
Following a minor problem with our central heating, phoned Tower Heating and spoke to Steve on emergency phone number. Steve came out within half an hour - very quick to solve problem. An extremely helpful, polite and efficient engineer.
Mike, Merseyside Posted on 09/03/2019 , work completed 09/03/2019
Boiler service.
Customer Service
Quality
Value
Arrived on time. Always efficient.
Denis, Merseyside Posted on 25/02/2019 , work completed 25/02/2019
Highly satisfied
Customer Service
Quality
Value
Very helpful, cheerful service. Great attention to detail and commitment to producing an excellent result. Technically excellent and flexible approach. Completed project good value.
Rodney, Merseyside Posted on 25/02/2019 , work completed 25/02/2019
Prompt and very good work.
Customer Service
Quality
Value
We were very pleased with Gordon & George, they were always early & very hard workers. Friendly & cleaned up after them.
Barbara, Merseyside Posted on 05/02/2019 , work completed 05/02/2019
Totally reliable and efficient.
Customer Service
Quality
Value
Tower Heating have installed our boiler, changed our radiators and given good service over the past 6 years. Our children in their own homes also have used Tower Heating. All staff friendly, professional, trustworthy, tidy up any mess and reliable.
Deborah, Merseyside Posted on 05/02/2019 , work completed 05/02/2019
Good job
Customer Service
Quality
Value
I have used Tower for over 20 years. George - H - tradesman, Thomas- B - Apprentice. These 2 present a well worked team, includes good knowledge and installation of the work. Arrived on time, worked hard and produced a good job. No change there.
Reginald John, Merseyside Posted on 28/01/2019 , work completed 28/01/2019
Great Work
Customer Service
Quality
Value
Just had George and Tom install a new Worcester Boiler for our house. They were both punctual, polite, courteous, quiet and tidy. After the installation was complete George explained everything about it and gave me all the information I needed and told me about the Guarantee and yearly maintenance etc. They were both very professional and I would recommend Tower Heating to anyone.
Customer in Merseyside Posted on 25/01/2019 , work completed 25/01/2019
New Worcester Bosch Boiler Fitted.
Customer Service
Quality
Value
George & Tom arrived bright and early with big smiles on their faces. Work was quietly and efficiently carried out by both on the first day and then later by George on his own. Can't fault either of them. They were polite, considerate and pleasant and the house was left spotless. The new boiler is top notch. House is nice and warm and there is no end of hot water. That, together with two nice pleasant lads who worked hard to achieve perfection. What more could you ask for? I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 19/01/2019 , work completed 19/01/2019
Brilliant job
Customer Service
Quality
Value
I have no hesitation in recommending.
Edward, Merseyside Posted on 17/01/2019 , work completed 17/01/2019
Not disappointed, once again!
Customer Service
Quality
Value
There are few times when you have work undertaken at home, and you are 100% satisfied. We have used Tower Heating numerous times over nearly 30 years, and haven’t been disappointed yet. New pressurised hot water system recently installed, which was delivered on time with workman ship of the highest standard. We have never hesitated to recommend Neil and his team to our friends and family, and will continue to do so. They do drink a lot of tea, though!
Customer in Merseyside Posted on 10/01/2019 , work completed 07/12/2018
Fantastic work
Customer Service
Quality
Value
Engineers were James and Tom, great lads. Prompt, professional and knowledgeable. Really clean work too - no mess. I am delighted at the standard of the job and products.
Dave, Merseyside Posted on 09/01/2019 , work completed 09/01/2019
New Radiators
Customer Service
Quality
Value
I have just had a very positive with Tower Heating. The work carried out by Lee and Tom was first class, no mess and was competed on time as agreed. My wife even remarked that they were so good you wouldn't know they had been in the house !! From Greg with the initial consultation, to Laura in the office....the whole experience was excellent and I would have no hesitation in recommending them. Thank you Tower Heating !!
Customer in Merseyside Posted on 19/12/2018 , work completed 13/12/2018
Central heating boiler installation
Customer Service
Quality
Value
Good standard of expertise demonstrated in supplying and installing a gas centre heating system. Good ability in centre heating demonstrated by all who took part (3 men) job on price and good time.
David, Merseyside Posted on 12/12/2018 , work completed 12/12/2018
Prompt and professional.
Customer Service
Quality
Value
Excellent job, carried out by James and Tom in a cheerful, clean and professional manner.
Which? Trusted Traders Consumer Posted on 05/12/2018 , work completed 05/12/2018
First class job!
Customer Service
Quality
Value
James and Tom did a fabulous job of installing our new boiler. Utterly professional, left everywhere spotless and were a pleasure to have in the house. Very impressed, as ever, with the high standards of the heating. Thank you.
Clare, Merseyside Posted on 29/11/2018 , work completed 29/11/2018
Great service.
Customer Service
Quality
Value
Polite and efficient work by a knowledgeable individual.
Philip, Merseyside Posted on 29/11/2018 , work completed 29/11/2018
Professional
Customer Service
Quality
Value
Very professional, well mannered and helpful. Easy going. Respectful towards house and surroundings. Clean. Would definitely pass on my recommendation to others.
Sheila, Lancashire Posted on 27/11/2018 , work completed 27/11/2018
Our new boiler
Customer Service
Quality
Value
Everything about our relationship with Tower has been exemplary. Neil and Greg spent time with us and explained everything about our installation in clear and friendly, non-pressured terms. Installers James and Tom, took care to protect our floor areas, were as inconspicuous as possible, polite and knowledgeable. They left us completely satisfied with the installation, they'll be welcome in our house again.
Geraint, Merseyside Posted on 27/11/2018 , work completed 27/11/2018
Brilliant job
Customer Service
Quality
Value
Quality job, James and Tom carried out the work, expertly, cannot fault anything.
John, Merseyside Posted on 23/11/2018 , work completed 23/11/2018
Great job
Customer Service
Quality
Value
Faultless service, engineers came really quickly and rectified problem within two days. They were tidy, polite and cleaned up after themselves. Wouldn’t hesitate using them again! Thanks!
Customer in Merseyside Posted on 16/11/2018 , work completed 15/11/2018
Boiler replacement
Customer Service
Quality
Value
One fitter and apprentice replaced our ageing boiler. They arrived on time and undertook the work with thorough professionalism. Their work was clean and neat and they were both pleasant and helpful. The job was completed within the estimated time. The Bosch Easy Control system did not have easy instructions for programming but our fitter went the extra mile (or two) to make sure that we (and he) thoroughly understood it. This was a completely satisfactory experience. Thoroughly recommended
Edward Jackson Posted on 15/11/2018 , work completed 15/11/2018
Great, professional service.
Customer Service
Quality
Value
Gordon has just fitted our new Worcester Bosch Greenstar. Excellent reliable service - really neat and tidy job - and full marks to Gordon who was a great ambassador for Tower Heating.....even took his boots off every time he came in the house. Thank you.
Schofield Jon Posted on 13/11/2018 , work completed 13/11/2018
Excellent job
Customer Service
Quality
Value
I used Tower for the first time to replace boiler & 2 radiators because of very positive online feedback. I was not disappointed. James & Tom completed job under planned time with minimal disruption & no mess. Very pleased & have no hesitation in recommending them.
David Hancock Posted on 13/11/2018 , work completed 13/11/2018
Excellent
Customer Service
Quality
Value
Gordon and Tim did a great job. Cheerful, respectful and listened.
Malcolm, Merseyside Posted on 08/11/2018 , work completed 08/11/2018
Replaced a 50 year old boiler without fuss!
Customer Service
Quality
Value
Couldn't fault the level of support and service we received from Tower Heating. Made light was a very difficult installation - replacing an old 50 year boiler (cast iron) that was housed in the cellar with steel pipework. James and his able assistant did a fantastic job, no fuss, very tidy and couldn't do enough for us! Would have no hesitation in recommending Greg and his team. Great job - thank you.
Dave, Merseyside Posted on 31/10/2018 , work completed 31/10/2018
Boiler replacement , first class company
Customer Service
Quality
Value
Had my ageing boiler replaced with a much recommended Worcester Bosch about 2 weeks ago James turned up at exactly the time he said he would and was really friendly and explained exactly what he was going to do and answered all my questions . From that moment on he treated my house with the utmost respect . Chaise joined him on the second day and the job was finished in the two days as quoted . The standard of work is absolutely first class and I don't say this lightly . I fully recommend Tower heating 5 star company ....Thanks again James & Chaise
Jay , Liverpool Posted on 26/10/2018 , work completed 26/10/2018
Excellent work, very neat and tidy
Customer Service
Quality
Value
Gordon Davies and Tom Bonner fitted my new boiler and two radiators. They were very friendly and kept me informed of all ongoing work. I was expecting a lot of cleaning up afterwards but everything was left clean and tidy. I'm delighted with my new boiler and radiators. I'd been recommended Tower Heating by a friend and very pleased that I went with them.
Francis Posted on 26/10/2018 , work completed 26/10/2018
Thorough & tidy.
Customer Service
Quality
Value
Tower fitted a new combi boiler to replace a 12 year old boiler that had a cylinder tank. They planned well, were on time for the full 3 days of installation and communicated well. They were very clean & tidy in their work. We had used Tower to replace our heating system in our previous address and my son also had them do the same in his house in Formby. A top firm. Thanks to Gordon Davis with Tom Banner, Tom Shaw & Gregg Tomlinson for their prompt action. Can recommend.
Brian, Merseyside Posted on 26/10/2018 , work completed 26/10/2018
Boiler emergency? - no problem!
Customer Service
Quality
Value
Within an hour of our phone call, the boiler fault had been diagnosed and a temporary fix made giving us hot water and heating again. The permanent solution was completed a couple of days later, together with a couple of other improvements to keep us on the straight and narrow. Gordon told us exactly what he needed to do and took all the steps necessary to keep our carpets clean - a big issue for us! Great job and well done. We would certainly recommend Tower Heating to others - prompt, professional, considerate service with a smile.
Michael Hussey Posted on 24/10/2018 , work completed 24/10/2018
Emergency call out - prompt visit & efficient.
Customer Service
Quality
Value
Emergency call out for leaking WC water inlet. Visited within 1 hour & sorted the problem out quickly & efficiently. Both tradesmen Tom & James very competent & courteous.
Jon, Merseyside Posted on 23/10/2018 , work completed 23/10/2018
Extensive job completed to a very high standard
Customer Service
Quality
Value
The heating engineer allocated to the job worked diligently from start to finish, ably assisted by an enthusiastic senior apprentice. Throughout the six days of work I was kept fully informed about progress being made and consulted whenever a decision needed to be made, for example, the exact positions of additional radiators. I'm also a tradesman and was fully appreciative of skill and expertise on show, and the pride in the job - including treating our home with utmost respect. This was an extensive and challenging domestic project requiring very significant investment. I consider what we received to be good value for money and I'm glad we chose such a reputable company with a highly impressive track record.
Andy B Posted on 22/10/2018 , work completed 22/10/2018
Pleasant and professional
Customer Service
Quality
Value
Cannot fault them in any way. Pleasant and professional. Very neat and tidy.
David, Merseyside Posted on 20/10/2018 , work completed 20/10/2018
Boiler installation
Customer Service
Quality
Value
We had a new central heating boiler installed. Greg did the preliminary visit to assess the work. All aspects of the visit were professional, from prompt arrival through to follow up with clear breakdown of prices. The engineers were hard working & especially cheerful. Gordon had great expertise and took a pride in his work. Even the trickiest aspects of fathoming out some previous awful pipework, didn't faze him. He worked efficiently with George H & Tom B and together they were a great team. Always happy & approachable.
Keith, Merseyside Posted on 16/10/2018 , work completed 16/10/2018
Very good job
Customer Service
Quality
Value
We are very happy with Tower Heating. Julie in the office is nice to deal with. We requested Lee the engineer because he did such a good job last year. No complaints at all.
Ann, Merseyside Posted on 16/10/2018 , work completed 16/10/2018
Excellent service
Customer Service
Quality
Value
Very polite, prompt, very efficient. Excellent service. Would highly recommend. Thanks George.
Linda, Merseyside Posted on 06/10/2018 , work completed 06/10/2018
Professional
Customer Service
Quality
Value
George worked in a safe and professional manner, and was helpful and polite.
David, Merseyside Posted on 05/10/2018 , work completed 05/10/2018
The very best of a job they knew their craft
Customer Service
Quality
Value
How can the fitting of a new CH boiler be a painless and a pleasant experience but James and Tom B were so professional, respectful, courteous and above all a first class (with honours) 3 days of seamless trust and I am so very thankful to them.
Lyn, Merseyside Posted on 02/10/2018 , work completed 02/10/2018
A happy customer.
Customer Service
Quality
Value
Very happy with the work done and impressed with the two workmen, George and Chaise, both were very polite, diligent and professional.
Brendan Barrie, Merseyside Posted on 20/09/2018 , work completed 20/09/2018
Customer Service
Quality
Value
Helen, Merseyside Posted on 14/09/2018 , work completed 14/09/2018
My review
Customer Service
Quality
Value
Very efficient, pleasant workmen. Worked very hard, very tidy.
Anne-Marie, Merseyside Posted on 03/09/2018 , work completed 03/09/2018
Fantastic job
Customer Service
Quality
Value
Tower Heating have just fitted my Worcester Bosch Boiler and I am so pleased with how the company and fitters, James and Tom, worked in my house - really professional. I would recommend them always as the best!
Lilian, Merseyside Posted on 24/08/2018 , work completed 24/08/2018
Boiler replacement
Customer Service
Quality
Value
Boiler replacement was done in good time as agreed. The work carried out in professional manner and good knowledge of product. The work place was left clean and tidy. Everything was explained to us. Engineers were Gordon and George.
Graham, Merseyside Posted on 22/08/2018 , work completed 22/08/2018
First class - highly recommended
Customer Service
Quality
Value
We were very happy with the service from beginning to end. Our service engineers James and Tom efficient and pleasant.
Richard, Merseyside Posted on 13/08/2018 , work completed 13/08/2018
Fantastic job
Customer Service
Quality
Value
Excellent workers. Been a pleasure having them working in our home. Everywhere left very tidy, would recommend them to anyone. Thank you.
Which? Trusted Traders Consumer Posted on 07/08/2018 , work completed 07/08/2018
Highly recommend
Customer Service
Quality
Value
Tower heating installed & replaced a new boiler & several radiators over a week in August. They worked 8.30 - 5 every day, they worked hard and efficiently, they were friendly, polite and made us feel that our job was important to them. Would highly recommend this company. Special mention for the 2 Georges.
Clifford, Merseyside Posted on 01/08/2018 , work completed 01/08/2018
Brilliant job
Customer Service
Quality
Value
From start to finish a very friendly professional job with real nice people.
Jackie, Merseyside Posted on 31/07/2018 , work completed 31/07/2018
Quite amazing
Customer Service
Quality
Value
I was dreading the installation of my new boiler but need not have worried due to the wonderful work by James and Chaise. They carried out the work with minimal disruption to the household, every step was explained to me. When they left, apart from the new boiler, there was no evidence of the having been there - everything was put back in place and all debris removed. They are a credit to Tower Heating. Thanks James and Chaise.
Catherine, Merseyside Posted on 30/07/2018 , work completed 30/07/2018
Great customer service!!
Customer Service
Quality
Value
Friendly and attentive installation team, a job well done.
Colin, Merseyside Posted on 25/07/2018 , work completed 25/07/2018
Fantastic pair
Customer Service
Quality
Value
Chris and George Hayes were fantastic from start to finish. Would highly recommend this company and there two workers. Thank you.
Which? Trusted Traders Consumer Posted on 25/07/2018 , work completed 25/07/2018
Outstanding professionals
Customer Service
Quality
Value
James and Tom installed a Combi boiler and full central heating, this was done efficiently. They were friendly helpful in every way. It was an excellent service.
Which? Trusted Traders Consumer Posted on 23/07/2018 , work completed 23/07/2018
Excellent job!
Customer Service
Quality
Value
Installation of my new boiler was carried out by Tom and Chris in a friendly and professional manner. There was little mess or disturbance and Chris carefully explained what he was doing and why. The boiler was commissioned and everything fully explained to me. Would thoroughly recommend Tower Heating to anyone.
Which? Trusted Traders Consumer Posted on 18/07/2018 , work completed 18/07/2018
Excellent job
Customer Service
Quality
Value
Excellent job, well done. The workmen were pleasant and explained things as they went along. We commend their efficiency and well-organised systems of work.
Which? Trusted Traders Consumer Posted on 13/07/2018 , work completed 13/07/2018
We were VERY impressed by the service provided by Tower Heating from start to finish.
Customer Service
Quality
Value
Tower Heating attended promptly and when they said they would. Greg, Chris, George and Keith were all very polite, professional and knowledgeable. Greg initially explained our options at length and provided us with quotes for placing our new boiler in 2 different places. During the actual work, they discussed options re the siting of pipework and filters etc with us rather than just go ahead themselves. Chris’s new pipework in our garage was extremely neat and tidy and they managed to get replacement house bricks nearly identical to ours to make good where the old flue had been. Chris’s bricklaying skills were superlative and it is now difficult to see where the new patch is. George worked tirelessly in our very hot loft (during a heatwave) and Keith discussed options re the siting of our new stat/controller with us and fully informed me which of the old electrical controllers were disconnected and safe to remove when we decorate. They took all the waste away and cleaned up after themselves regularly, even refusing to let me help by brushing the side passage myself. All in all, we were very impressed by the service provided by Tower Heating. It was probably the most pleasant instance of having workmen in our house that we have ever experienced and we would not hesitate to recommend them to others or use them again ourselves.
Colin. Posted on 11/07/2018 , work completed 11/07/2018
Boiler service
Customer Service
Quality
Value
The boiler was serviced today. Keith was very helpful and professional.
Sue, Merseyside Posted on 11/07/2018 , work completed 11/07/2018
Very professional
Customer Service
Quality
Value
Very pleased with the workmanship of Danny & Tom from Tower Heating. Both pleasant, neat & tidy and very professional.
Anne, Merseyside Posted on 09/07/2018 , work completed 09/07/2018
Excellent work
Customer Service
Quality
Value
Team Gordon & Tom did a great job fitting our new Worcester 28 CDI compact combination boiler. It was far from easy but they sorted problems and were very professional, hard workers and extremely helpful. Tower Heating are always reliable and are first choice.
Colin, Merseyside Posted on 09/07/2018 , work completed 09/07/2018
Prompt and professional
Customer Service
Quality
Value
Arrived on time, left house tidy, gave me advice. Very pleased with his work Keith.
Joan, Merseyside Posted on 09/07/2018 , work completed 09/07/2018
Friendly yet professional
Customer Service
Quality
Value
The work was carried out exactly as we were told and went totally to schedule we were given.
James Frank, Merseyside Posted on 06/07/2018 , work completed 06/07/2018
Efficient and pleasant
Customer Service
Quality
Value
A good job, completed on time. Lee and George were professional and kept disruption to a minimum.
Robert, Merseyside Posted on 05/07/2018 , work completed 05/07/2018
Brilliant job
Customer Service
Quality
Value
James & Tom arrived promptly. They were very friendly and conducted themselves in a professional manner at all times. The work they carried out - removing an old boiler & fitting a new one - has been done to a very high standard. They worked cleanly throughout. I thoroughly recommend Tower Heating & its staff to future potential customers.
Christine, Merseyside Posted on 04/07/2018 , work completed 04/07/2018
Polite and professional
Customer Service
Quality
Value
Installation of new boiler carried out both pleasantly and efficiently. Professional in their manner and attention to detail with as little disruption as possible. I would certainly engage them again.
Jean D, Merseyside Posted on 02/07/2018 , work completed 02/07/2018
Brilliant job and punctual
Customer Service
Quality
Value
Very good workers, Gordon & Chase very clean and professional. Also very punctual. Would recommend them to anyone.
Christine, Merseyside Posted on 02/07/2018 , work completed 02/07/2018
Service
Customer Service
Quality
Value
Excellent service with good customer service after sales.
Which? Trusted Traders Consumer Posted on 29/06/2018 , work completed 29/06/2018
Service
Customer Service
Quality
Value
Keith and Chalse arrived on time. Friendly and efficient, excellent service.
Which? Trusted Traders Consumer Posted on 29/06/2018 , work completed 29/06/2018
A job well done
Customer Service
Quality
Value
Very pleased with workmanship on a big job, can't fault on anything, and very courteous at all times, was a pleasure having them and would definitely recommend them to friends. A job well done from James and Clause.
Irene, Merseyside Posted on 28/06/2018 , work completed 28/06/2018
Very good service
Customer Service
Quality
Value
Keith arrived promptly, was polite and courteous. The service was done efficiently, and was explained as the work was progressing. Very good service.
Peter, Merseyside Posted on 27/06/2018 , work completed 27/06/2018
Boiler service
Customer Service
Quality
Value
Always had excellent service from Tower Heating. Always arrive at time stated always clear up after they have been. Boiler serviced by Keith this morning.
Which? Trusted Traders Consumer Posted on 26/06/2018 , work completed 26/06/2018
Boiler service
Customer Service
Quality
Value
Keith arrived on time very pleasant.
Which? Trusted Traders Consumer Posted on 26/06/2018 , work completed 26/06/2018
Boiler service
Customer Service
Quality
Value
Arrived on time. It was efficient & helpful, Keith.
Which? Trusted Traders Consumer Posted on 26/06/2018 , work completed 26/06/2018
Very friendly & efficient
Customer Service
Quality
Value
Lee was the engineer who fitted my new Worcester boiler. He was very friendly and efficient and the work was carried out with minimum upset. He left everywhere clean and tidy and I would not hesitate in recommending Tower heating to others.
Hazel, Merseyside Posted on 26/06/2018 , work completed 26/06/2018
Excellent job
Customer Service
Quality
Value
Gordon & George were both professional, reliable, hardworking & friendly. They answered all my queries honestly & explained their actions & usage instructions clearly. They also cleared up after themselves & removed all debris. Definitely recommend & use again.
Linda, Merseyside Posted on 21/06/2018 , work completed 21/06/2018
Highly recommended
Customer Service
Quality
Value
Gordon, George & Steve from Tower Heating did a splendid job when replacing our aged central heating system. Start to finish went according to plan. Greg did a good initial survey and we were confident in his choice about the scope of work required.
David, Merseyside Posted on 20/06/2018 , work completed 20/06/2018
Brilliant job
Customer Service
Quality
Value
Would highly recommend this company. Excellent team, very efficient, excellent workers. Everywhere left very clean and tidy. Wish we would have had it done years ago. Thank you James & Chaise.
Doreen, Merseyside Posted on 14/06/2018 , work completed 14/06/2018
Prompt & professional
Customer Service
Quality
Value
Keith arrived on time, he was polite and tidy. Thank you very much.
Paula, Merseyside Posted on 14/06/2018 , work completed 14/06/2018
Above my expectations
Customer Service
Quality
Value
Keith arrived on time to carry out a full gas safety check. He worked extremely well and efficiently. I am really pleased with the work carried out - it went well above my expectations. Wouldn't hesitate to have further work carried out by Tower Heating.
Which? Trusted Traders Consumer Posted on 14/06/2018 , work completed 14/06/2018
What a great company; nothing is too much trouble!!!
Customer Service
Quality
Value
Tower Heating installed our new boiler earlier this year and that has been great. Since then we have needed a gate valve to be replaced and today the loft tank ball valve failed and Tower responded straight away and resolved the problem. Would not hesitate to recommend!!
John Rowe Posted on 01/06/2018 , work completed 01/06/2018
Great job
Customer Service
Quality
Value
Great job, quick & professional.
Stephen, Merseyside Posted on 30/05/2018 , work completed 30/05/2018
Top professionals
Customer Service
Quality
Value
We were very happy with the way that James and George carried out the work. They did so with the minimal disturbance to the house and were helpful and pleasant whilst working for us. The job was completed on time and we would be happy to recommend them in their efficiency.
Michael, Merseyside Posted on 21/05/2018 , work completed 21/05/2018
True Professionals.
Customer Service
Quality
Value
First time I have had a boiler replaced, the whole experience was a good one, mainly due to the excellent work both James and Tom did. Both are a credit to Tower Heating.
Alastair, Merseyside Posted on 16/05/2018 , work completed 16/05/2018
Very Prompt Very Professional
Customer Service
Quality
Value
I was not looking forward to having a new boiler put on. I thought mess etc. but I couldn't have been more wrong in this case. The men who came were wonderful, polite, professional, cleaned up after them. Made it seem so easy. I would recommend them to anyone. They were Lee, George & Tom. Well done lads. 100/100.
Anthony, Merseyside Posted on 09/05/2018 , work completed 09/05/2018
Absolute professionals
Customer Service
Quality
Value
We were looking to update our old central heating by putting in a new boiler and adding a few radiators. Everything was explained to us about the design. We got a date for the work to be done and then James and George, the engineers came. Everything went to plan and we were consulted throughout the process. We are delighted with the results! We could not have met more pleasant, helpful, considerate and professional people. Thank you so much!
Susan, Merseyside Posted on 08/05/2018 , work completed 08/05/2018
Brilliant job
Customer Service
Quality
Value
The work done by Tower Heating was of a very high standard. We were delighted by the friendly cooperation of the work force. We would have no hesitation in using Tower Heating again, and we would recommend the company to others. To sum up, Tower Heating, exceeded our expectations.
David, Merseyside Posted on 30/04/2018 , work completed 30/04/2018
My review
Customer Service
Quality
Value
Very Good, Professional.
Which? Trusted Traders Consumer Posted on 27/04/2018 , work completed 27/04/2018
Excellent job
Customer Service
Quality
Value
Excellent and professional service from initial consultation through to final completion of job. James and 2 Georges very personable guys & worked very hard throughout. We couldn't have had a better team. Very pleased! Exemplary throughout.
Paula, Merseyside Posted on 25/04/2018 , work completed 25/04/2018
Replacement Boiler
Customer Service
Quality
Value
Called tower heating to replace my boiler which had broken down. They sent Gordon and Tom round to remove my old one and fit the new, very professional and helpful from start to finish, would recommend both the company and the lads who came round highly
Mike__ Posted on 22/04/2018 , work completed 22/04/2018
Fantastic service
Customer Service
Quality
Value
Chris & Tim arrived promptly to fit my new boiler, both were very polite and personable. They tidied up after work and even put my boiler cupboard back together for which I am very grateful. Explained the workings of boiler in simple terms. An excellent job. Highly recommend.
Which? Trusted Traders Consumer Posted on 20/04/2018 , work completed 20/04/2018
Perfect job
Customer Service
Quality
Value
Very reliable and helpful company, who undertake their work with care and consideration. James & Tom were the main engineers fitting our new boiler and they were friendly & professional. Very pleased with job. Thanks.
Ceridwen, Merseyside Posted on 10/04/2018 , work completed 10/04/2018
Perfect job
Customer Service
Quality
Value
Very reliable and helpful company, who undertake their work with care and consideration. James & Tom were the main engineers fitting our new boiler and they were friendly & professional. Very pleased with job. Thanks.
Ceridwen, Merseyside Posted on 10/04/2018 , work completed 10/04/2018
Fantastic job
Customer Service
Quality
Value
Very pleased with company and staff. James and chaise fitted my new boiler and they where absolutely fantastic.
Which? Trusted Traders Consumer Posted on 06/04/2018 , work completed 06/04/2018
Fantastic job
Customer Service
Quality
Value
Very pleased with company and staff. James and chaise fitted my new boiler and they where absolutely fantastic.
Which? Trusted Traders Consumer Posted on 06/04/2018 , work completed 06/04/2018
Replacement boiler
Customer Service
Quality
Value
From the initial phone call with Jean to Greg coming out to give a quote the tone of the company seemed set. A friendly, competent, local company who were brilliant throughout. Led by Gordon, ably assisted for most of the time by Tom B and latterly George H we were delighted with the professional attitude they all delivered. We would not hesitate to recommend them.
Andrew Phillips Posted on 04/04/2018 , work completed 04/04/2018
Knowledgeable, professional.
Customer Service
Quality
Value
Tower fixed NEST, which my electrician could not get operating. Identified faults in my central heating system and fixed them. Keith and Tom did a great job.
Edward, Merseyside Posted on 03/04/2018 , work completed 03/04/2018
Great work
Customer Service
Quality
Value
Great job both James & George very professional and gives you total confidence we have dealt with Tower Heating for over 18 years and the standard of work is as good now as then excellent.
Brian, Merseyside Posted on 24/03/2018 , work completed 24/03/2018
Excellent professional service.
Customer Service
Quality
Value
I am delighted I chose Tower Heating Ltd to install my new Worcester 29CDi boiler. The work was carried out on the agreed dates and to an excellent standard of service by qualified staff of Gordon Davis with George Kerevan and Tom Bonner, with good management back up at the final inspection. The staff were friendly, helpful and tidy. I would strongly recommend Tower Heating Ltd.
William, Merseyside Posted on 20/03/2018 , work completed 20/03/2018
Excellent work
Customer Service
Quality
Value
James, Tom (and George) worked very diligently to install our new boiler and pipework. They did an excellent job, clean and tidy!
Gordon, Merseyside Posted on 20/03/2018 , work completed 20/03/2018
Full gas central heating system
Customer Service
Quality
Value
Gordon & his apprentice George K arrived on time to install a complete central heating system could not have asked for more pleasant and hard working lads George K came on Monday and George H the rest of the week, Gordon and his apprentices were very professional and left things clean and tidy would certainly recommend 100% very pleased,
Olive Mason Posted on 19/03/2018 , work completed 19/03/2018
Brilliant job
Customer Service
Quality
Value
Prompt arrival. Very polite, pleasant and hardworking. Explained things as they went along. Finished the job promptly, and explained how to use the new thermostat control. James and Chaise made an excellent working team.
Alison, Merseyside Posted on 19/03/2018 , work completed 19/03/2018
Excellent service
Customer Service
Quality
Value
James & Tom came out in freezing weather to fix my heating. They were pleasant, helpful and always on time. They were professional in seeking solutions that meant minimal disruption to my lifestyle. 100% recommended!
Joana, Merseyside Posted on 12/03/2018 , work completed 12/03/2018
Brilliant & professional
Customer Service
Quality
Value
Tower Heating saved the day for me. I had a burst & no water. He gave his day off up to get water back for me. Thank you so much James.
Beryl, Merseyside Posted on 08/03/2018 , work completed 08/03/2018
Prompt & Professional
Customer Service
Quality
Value
Gordon & George from Tower Heating who installed a new boiler for me worked hard and made sure at the end of day 1 of 3 that I had some heating back on. They considered my needs at all times. Great staff.
Vera, Merseyside Posted on 08/03/2018 , work completed 08/03/2018
Very delighted
Customer Service
Quality
Value
James & George installed a new boiler over 3 days. We found the experience easy primarily because they were well organised and kept us advised of progress. We are very delighted with the job.
John, Merseyside Posted on 06/03/2018 , work completed 06/03/2018
Boiler Replacement
Customer Service
Quality
Value
Gordon and George arrived promptly, they were very courteous! Not a bit grumpy! They have been a delight to have do the job as the weather was the coldest for a good few years. They also made sure I was warm as soon as they possibly could. They left everything very tidy when finished each day. I couldn't have wished for 2 nicer people.
Brenda, Merseyside Posted on 27/02/2018 , work completed 27/02/2018
Outstanding job
Customer Service
Quality
Value
James & Charles were very punctual & worked hard all day. They were two very pleasant lads & were very competent.
J Paul, Merseyside Posted on 23/02/2018 , work completed 23/02/2018
Prompt and professional, brilliant job.
Customer Service
Quality
Value
Our fitters, Gordon & Chaise, are excellent workers. First-class installation.
David, Merseyside Posted on 20/02/2018 , work completed 20/02/2018
Consistently good
Customer Service
Quality
Value
We have used Tower Heating and they have provided a consistently good standard of service and have resolved a couple of problems we had with the gas fire and central heating. Highly recommended.
Ian, Merseyside Posted on 19/02/2018 , work completed 19/02/2018
Simply Brilliant
Customer Service
Quality
Value
What marvellous service. James came, fitted new pump. Excellent work. Highly recommended. James did not want me, an old man to be cold, thanks James.
Richard, Merseyside Posted on 17/02/2018 , work completed 17/02/2018
Highly Recommended!!
Customer Service
Quality
Value
Couldn't fault the service and standard of work; very friendly, honest and professional company who get the job done!! 100%
John Rowe Posted on 14/02/2018 , work completed 14/02/2018
James + George 'Tower'
Customer Service
Quality
Value
Professional, efficient and knowledgeable. Would recommend both fitters, James & George.
Which? Trusted Traders Consumer Posted on 14/02/2018 , work completed 14/02/2018
Magnificent job
Customer Service
Quality
Value
I have been very impressed with all of my contacts with Tower Heating from the initial survey, telephone calls to the office and quote received and the actual installation. Everyone, especially James (who installed the boiler) assisted by Tom an apprentice have been polite and helping explaining all aspects of the process in a way that was easy to understand yet have undertaken their work in a professional manner.
Trevor, Merseyside Posted on 12/02/2018 , work completed 12/02/2018
Arrived Promptly
Customer Service
Quality
Value
Jordan and Ian arrived promptly each morning and worked efficiently, carefully and politely all day long. They did an excellent job, left the premises clean and tidy and I would have no hesitation in using them again.
Adam, Merseyside Posted on 09/02/2018 , work completed 09/02/2018
The best around
Customer Service
Quality
Value
Excellent service, James and George should be knighted.
Which? Trusted Traders Consumer Posted on 07/02/2018 , work completed 07/02/2018
Brilliant job
Customer Service
Quality
Value
Fabulous job by both James & George. Professional from start to finish.
Steven, Merseyside Posted on 07/02/2018 , work completed 07/02/2018
Great Job
Customer Service
Quality
Value
James and Tom from Tower Heating arrived promptly, were pleasant and courteous in explaining the workings of the new system and the replacement boiler. I would have no hesitation in recommending Tower Heating to friends and family.
Angela, Merseyside Posted on 01/02/2018 , work completed 01/02/2018
Excellent service
Customer Service
Quality
Value
Appointment for 1.00pm. Two extremely pleasant gentlemen, Chris & George arrived promptly. Excellent service. Took time to find the fault and were able to repair the boiler there & then. No parts needed to be ordered or another visit. Fantastic.
Which? Trusted Traders Consumer Posted on 30/01/2018 , work completed 30/01/2018
Dream team
Customer Service
Quality
Value
I have used Tower Heating for many years. Today Chris and George serviced my heating. (If the time was not good, I would use them.
Eunice, Merseyside Posted on 30/01/2018 , work completed 30/01/2018
Brilliant job.
Customer Service
Quality
Value
James very professional and helpful. With Tom, they worked very hard to complete the boiler installation. They were very efficient and helpful.
Maureen, Merseyside Posted on 26/01/2018 , work completed 26/01/2018
Great Job
Customer Service
Quality
Value
Hardworking plumbers, tidy, great installation. House is now very warm.
Melissa, Merseyside Posted on 02/01/2018 , work completed 02/01/2018
Fitting new heat exchanger
Customer Service
Quality
Value
Good job well done. Chris and Greg a delight to have in the house.
Which? Trusted Traders Consumer Posted on 16/12/2017 , work completed 16/12/2017
Brilliant Job
Customer Service
Quality
Value
James, Tom and George were outstanding, hard working and miracle workers! Easy to get on with, polite, I couldn't speak more highly of them. They made my Christmas!
Lesley, Merseyside Posted on 14/12/2017 , work completed 14/12/2017
Very happy
Customer Service
Quality
Value
Very happy with standard of work. James and Tom have worked hard and are very pleasant and well-mannered. Would recommend to anyone.
Jennifer, Merseyside Posted on 12/12/2017 , work completed 12/12/2017
Good job, quick and polite
Customer Service
Quality
Value
James and Tom turned up on time on each of the 3 days they were here. They cleaned up after themselves and their quality of work as quite magnificent. A job well done!
Stephen, Merseyside Posted on 06/12/2017 , work completed 06/12/2017
Great job, very professional
Customer Service
Quality
Value
James, George and Tom arrived promptly on both days and carried out the job very professionally. They were very polite and informed me about each process of the work they were doing. Job well done!
Sharon, Merseyside Posted on 04/12/2017 , work completed 04/12/2017
Simply the best
Customer Service
Quality
Value
On the coldest of days, James and Tom arrived bang on time to fit our new boiler. They have done an excellent and professional job. They kept me up to speed with how the job was progressing and have left everywhere spotless. Great and professional service.
David, Merseyside Posted on 30/11/2017 , work completed 30/11/2017
Service
Customer Service
Quality
Value
We found Keith very courteous and efficient in his visit to us and would recommend him.
Anne, Merseyside Posted on 30/11/2017 , work completed 30/11/2017
My review
Customer Service
Quality
Value
Keith is most efficient. I was recommended by friends and would have no hesitation doing likewise.
Dorothy, Merseyside Posted on 30/11/2017 , work completed 30/11/2017
Very Good
Customer Service
Quality
Value
Very good work done by James and George. Efficient and explanation of boiler workings very good. Would recommend your company to other future customers.
Michael, Merseyside Posted on 24/11/2017 , work completed 24/11/2017
Super job.
Customer Service
Quality
Value
James and George, such pleasant lads. Very tidy workers and well tidied up. Explained all the procedures as they were taking place. A good job well done. Boss, Neil, can be proud of them both.
Which? Trusted Traders Consumer Posted on 21/11/2017 , work completed 21/11/2017
Can't Thank Them Enough!
Customer Service
Quality
Value
James and George have been wonderful workers. I have nothing but praise for their hard work.
Mary, Merseyside Posted on 18/11/2017 , work completed 18/11/2017
Very Efficient and Knowledgeable
Customer Service
Quality
Value
The two engineers Gordon and Tom carried out the fitting of a new water heater with the minimum fuss. Everything seems to have been done to a high standard.
Matthew, Merseyside Posted on 17/11/2017 , work completed 17/11/2017
Helpful and efficient
Customer Service
Quality
Value
Fast efficient service, happy to recommend them.
Maureen, Merseyside Posted on 16/11/2017 , work completed 16/11/2017
My review
Customer Service
Quality
Value
Chris, Tom and George were fantastic - such hard workers and constantly cleared up after themselves leaving everything spic and span. We are really pleased with our new boiler.
Which? Trusted Traders Consumer Posted on 10/11/2017 , work completed 10/11/2017
Professional job
Customer Service
Quality
Value
Very professional job done by helpful and informative tradesman from quote, through to completion of job, James and Chaise were a great team!!
Ian, Merseyside Posted on 09/11/2017 , work completed 09/11/2017
Prompt and professional
Customer Service
Quality
Value
Keith and Tom carried out a quick, clean, professional service to replace pump, as normally expected from them.
David, Merseyside Posted on 03/11/2017 , work completed 03/11/2017
My review
Customer Service
Quality
Value
Excellent Install of Complete CH System
Colin, Merseyside Posted on 03/11/2017 , work completed 03/11/2017
Prompt and professional
Customer Service
Quality
Value
James and Chaise were fantastic workmen who arrived on time and cleaned up before leaving. All work was carried out to a high standard. Very satisfied, no problems whatsoever.
Peter, Merseyside Posted on 30/10/2017 , work completed 30/10/2017
My review
Customer Service
Quality
Value
Always helpful and reliable.
Betty, Merseyside Posted on 28/10/2017 , work completed 28/10/2017
Brill job
Customer Service
Quality
Value
Tom & Keith arrived on time. They were quick, efficient and clean. Made sure I was happy with the job. I can recommend them both and Tower Heating. The price was reasonable, a little less than I thought. Very happy.
Elizabeth, Merseyside Posted on 26/10/2017 , work completed 26/10/2017
No fuss, prompt and professional
Customer Service
Quality
Value
Mum's boiler stopped working, phoned at 8:30am Monday, there by 9:30. Got it going, but needed new part. Ordered there and then and fitted it by 2:30pm the following day. Even made time to service it while he was there, fantastic!
Susan, Merseyside Posted on 24/10/2017 , work completed 24/10/2017
Brilliant job, prompt, professional
Customer Service
Quality
Value
Tom and Lee, friendly professional great job.
John, Merseyside Posted on 24/10/2017 , work completed 24/10/2017
Repaired Gas Fire
Customer Service
Quality
Value
Professional & quality service & arrived on time. Engineers Tom & Lee.
Peter, Merseyside Posted on 24/10/2017 , work completed 24/10/2017
Boiler Swap
Customer Service
Quality
Value
Professional job, very happy. Tom and Gordon were extremely polite and helpful.
John, Merseyside Posted on 20/10/2017 , work completed 20/10/2017
Very happy
Customer Service
Quality
Value
Very happy with our new boiler and radiator system fitted. They were friendly, hard working and got the job done quickly and neatly. Thanks.
William, Merseyside Posted on 20/10/2017 , work completed 20/10/2017
Excellent teamwork
Customer Service
Quality
Value
Very pleased with professionalism and work ethic of James and George. Would recommend them to anyone. Thanks also to Greg for a prompt and personal service.
George, Merseyside Posted on 17/10/2017 , work completed 17/10/2017
Great service
Customer Service
Quality
Value
Very friendly and efficient service Keith.
Hannah, Merseyside Posted on 13/10/2017 , work completed 13/10/2017
Highly recommended
Customer Service
Quality
Value
Have used the services of Tower Heating for many years. They are always reliable, prompt, neat and efficient. Staff are pleasant and personable. Prices are very reasonable. Todays job was carried out by Keith who represented all of the above characteristics.
John, Merseyside Posted on 06/10/2017 , work completed 06/10/2017
My review
Customer Service
Quality
Value
Boiler Service
Helen, Merseyside Posted on 06/10/2017 , work completed 06/10/2017
Perfect Job
Customer Service
Quality
Value
Keith arrived right on time and carried out a very professional and thorough job. He was extremely polite and pleasant to chat to. I would happily recommend the company to anyone.
Carol, Merseyside Posted on 06/10/2017 , work completed 06/10/2017
My review
Customer Service
Quality
Value
The two engineers who have carried out the job we excellent throughout. Chris & Tom were enthusiastic and skilled, considered our house to be a home and always consulted with us during the whole time they were with us. I would recommend their work to anyone!
Alan, Merseyside Posted on 06/10/2017 , work completed 06/10/2017
Boiler serviced.
Customer Service
Quality
Value
Keith came on time and serviced my boiler satisfactorily.
Joanna, Merseyside Posted on 06/10/2017 , work completed 06/10/2017
Job well done
Customer Service
Quality
Value
Prompt & efficient. Keith was excellent and left everywhere tidy.
Maureen, Merseyside Posted on 04/10/2017 , work completed 04/10/2017
Good job
Customer Service
Quality
Value
Keith rang to let me know he was on his way - attended promptly and was polite and professional throughout. Good job, well pleased.
Joe, Merseyside Posted on 30/09/2017 , work completed 30/09/2017
Great job
Customer Service
Quality
Value
Excellent job, start to finish. Many thanks. Neil assessed the heating/hot water work required on our new home and provided an estimate giving us the confidence to proceed with the purchase. Gordon and his apprentices, Chaise, George K, George H and Tom, did a brilliant job installing the replacement system and radiators. It was a huge upheaval but they made it as painless as possible. They were a pleasure to have in our home. If we ever had to do this again, we would not consider using anyone else.
Which? Trusted Traders Consumer Posted on 29/09/2017 , work completed 29/09/2017
Perfect
Customer Service
Quality
Value
Have used Tower Heating for several years & am always pleased with their work & all the engineers are always very polite & helpful. I am happy to recommend them to everyone. Today Keith has done a very good job a quickly sorted a radiator problem out.
M H, Merseyside Posted on 28/09/2017 , work completed 28/09/2017
Boiler service
Customer Service
Quality
Value
Prompt efficient service from Keith.
Susan, Merseyside Posted on 28/09/2017 , work completed 28/09/2017
Prompt & professional
Customer Service
Quality
Value
Keith did a thorough job. No mess, no problems as always.
Murdoch, Merseyside Posted on 25/09/2017 , work completed 25/09/2017
Quickly and efficient
Customer Service
Quality
Value
The engineer Keith did the service to my boiler quickly and efficiently. He was courteous and pleasant.
Gerald, Merseyside Posted on 25/09/2017 , work completed 25/09/2017
Excellent work
Customer Service
Quality
Value
Gordon and George K. were a good team. They were here for 2 days fitting a new central heating boiler, radiators and thermostat. They were punctual, courteous and tidy. Gordon gave a thorough explanation of how the new thermostat and boiler worked.
Sutherland Posted on 22/09/2017 , work completed 22/09/2017
Excellent company
Customer Service
Quality
Value
Couldn't fault these guys. I had a new boiler and some radiators replaced they were clean, neat and tidy in all aspects of their work. Heating system is fab. Highly recommend.
Lynn Pringle Posted on 21/09/2017 , work completed 21/09/2017
Excellent service
Customer Service
Quality
Value
Very reliable, on time. No problems. Keith the engineer was friendly and helpful.
Peter, Merseyside Posted on 20/09/2017 , work completed 20/09/2017
Excellent Job and People
Customer Service
Quality
Value
Chris and George did an excellent job. Professional, friendly and good timekeeping.
Peter, Merseyside Posted on 19/09/2017 , work completed 19/09/2017
Excellent
Customer Service
Quality
Value
Have used this company for a few years now in servicing my boiler. They were my first choice to install a new boiler. They are professional, reliable, and have an excellent team. This company is well deserving of its rating.
Lorraine, Merseyside Posted on 18/09/2017 , work completed 18/09/2017
Brilliant job
Customer Service
Quality
Value
Chris and Chase were a pleasure to have working in my house. Very friendly, polite, always cleaned up after themselves everyday. They have done a brilliant job. Very professional and I would recommend them to anyone.
Frances, Merseyside Posted on 15/09/2017 , work completed 15/09/2017
Brilliant job
Customer Service
Quality
Value
Danny of Tower Heating Ltd fitted our new boiler. He was very efficient and he even brushed cleaned and tidied up everywhere. Also he explained how the boiler worked and the times. If we had any problems we could just give him a call to explain again. A very pleasant young man - tidy and efficient and we would certainly recommend the firm and Danny to friends.
John, Merseyside Posted on 14/09/2017 , work completed 14/09/2017
Excellent
Customer Service
Quality
Value
Keith was efficient, very polite and very tidy. Great service!!
Maria, Merseyside Posted on 12/09/2017 , work completed 12/09/2017
Boiler/Radiator Change
Customer Service
Quality
Value
Excellent service from quotation to installation. Thanks especially to Gordon and George for going the extra mile in sourcing matching bricks in their lunch hour and to Neil for overseeing the whole job. Highly recommend.
Which? Trusted Traders Consumer Posted on 11/09/2017 , work completed 11/09/2017
Dream team
Customer Service
Quality
Value
Very polite hardworking fitters. Tom and Chris were a pleasure to have in the house. Left everywhere clean and tidy, and gave clear explanations on how to work the system. Highly recommended.
Which? Trusted Traders Consumer Posted on 07/09/2017 , work completed 07/09/2017
Excellent job
Customer Service
Quality
Value
James and George from start to finish have worked to a very high standard. They are a credit to Tower Heating.
Angela, Leicestershire Posted on 04/09/2017 , work completed 04/09/2017
Prompt and professional
Customer Service
Quality
Value
Tom and Chris did a good job and were polite.
Kenneth, Merseyside Posted on 04/09/2017 , work completed 04/09/2017
Professional, friendly service
Customer Service
Quality
Value
Chris and Tom did a good job for us and provided helpful advice.
Patrick, Merseyside Posted on 04/09/2017 , work completed 04/09/2017
Very good service
Customer Service
Quality
Value
Very good service from Chris and Tom from Tower Heating.
Marie, Merseyside Posted on 01/09/2017 , work completed 01/09/2017
Excellent
Customer Service
Quality
Value
Tom and Keith were excellent. Many thanks.
Janet, Merseyside Posted on 01/09/2017 , work completed 01/09/2017
A job well done
Customer Service
Quality
Value
From the initial quote, through to completion everyone was extremely professional. James & George were reliable, efficient & very approachable. I would have no hesitation in recommending them. Everything was cleared away each evening, they were extremely pleasant & fully explained everything & answered questions clearly.
Ann, Merseyside Posted on 30/08/2017 , work completed 30/08/2017
Professional, efficient service
Customer Service
Quality
Value
Gordon our engineer was both professional and friendly. He clearly explained how to operate our new central heating boiler and programmer. Service was efficient, clean and tidy. Great job.
Susan, Merseyside Posted on 29/08/2017 , work completed 29/08/2017
Outstanding.
Customer Service
Quality
Value
James and Chaise installed my new boiler and radiators. This was done efficiently, quickly and with courtesy. Their attention to detail was quite remarkable.
Which? Trusted Traders Consumer Posted on 29/08/2017 , work completed 29/08/2017
Work done very well
Customer Service
Quality
Value
Keith and Tom arrived and carried out the work and explained in detail how clock worked. Work done very well.
Maureen, Merseyside Posted on 29/08/2017 , work completed 29/08/2017
annual Heating/Fire Service
Customer Service
Quality
Value
Lee Power - Engineer. Friendly, professional, prompt and thorough approach. Very pleased (as always) with Lee and what he does and care he takes. Happy to use and recommend Tower Heating!
Michael, Merseyside Posted on 29/08/2017 , work completed 29/08/2017
My review
Customer Service
Quality
Value
Keith was efficient, friendly and made sure all was working correctly before leaving the property. Thanks.
Fiona, Merseyside Posted on 24/08/2017 , work completed 24/08/2017
Polite and Professional
Customer Service
Quality
Value
Professional, polite. Explained what he was checking. Clean working. Keith
Susan, Merseyside Posted on 24/08/2017 , work completed 24/08/2017
Excellent job
Customer Service
Quality
Value
An excellent job done by a great team. House left neat and tidy.
Mary P, Merseyside Posted on 22/08/2017 , work completed 22/08/2017
Very Happy
Customer Service
Quality
Value
Tom and Keith were great. Job completed efficiently, great price.
Bruce, Merseyside Posted on 22/08/2017 , work completed 22/08/2017
Excellent job
Customer Service
Quality
Value
Tom & Kein were efficient and did an excellent job also. Very personable and tidied as they went along.
Sarah, Merseyside Posted on 22/08/2017 , work completed 22/08/2017
Very helpful & thorough
Customer Service
Quality
Value
Keith and Tom were extremely helpful as we have recently moved into this house and haven't a clue how to work the baxi boiler and demonstrated very clearly. Also suggested a new boiler quote - which we have
Susan, Merseyside Posted on 21/08/2017 , work completed 21/08/2017
Efficient Service
Customer Service
Quality
Value
Keith and Tom serviced the boiler and repaired a toilet cistern. They were very polite, efficient and tidy in their work.
Catherine, Merseyside Posted on 18/08/2017 , work completed 18/08/2017
Prompt, perfect job, very profess
Customer Service
Quality
Value
Chris & George were an excellent team. They arrived promptly each day (2 days) and just got on with their work. They did everything we asked and all radiators looked terrific. We will use them again
Which? Trusted Traders Consumer Posted on 18/08/2017 , work completed 18/08/2017
My review
Customer Service
Quality
Value
Excellent.
Edith, Merseyside Posted on 18/08/2017 , work completed 18/08/2017
Excellent Workmanship
Customer Service
Quality
Value
Punctual, Polite, Professional, trustworthy and pleasant. Lee and George were a great team!
Alan, Merseyside Posted on 18/08/2017 , work completed 18/08/2017
Prompt and professional
Customer Service
Quality
Value
Very pleased with the service I received. Wouldn't hesitate to use them again.
Pauline, Merseyside Posted on 16/08/2017 , work completed 16/08/2017
Professional installation
Customer Service
Quality
Value
Danny and George were very prompt and worked tirelessly. Vey impressed with how the job was organised and arranged. Felt complete confidence. Both men answered questions thoroughly. Thank you.
Vanessa, Merseyside Posted on 14/08/2017 , work completed 14/08/2017
Very good service
Customer Service
Quality
Value
Once again very good service from Chris Marshall.
Chris, Merseyside Posted on 14/08/2017 , work completed 14/08/2017
Prompt & professional
Customer Service
Quality
Value
We have been dealing with Tower Heating for many years. The company has expanded over the past few years with an increase in staff, Keith being a new member. He has been to our house on several jobs and we have always found him to be very professional and helpful. He is a polite, friendly person.
Sandra, Merseyside Posted on 14/08/2017 , work completed 14/08/2017
Efficient and Courteous
Customer Service
Quality
Value
James and Chaise worked in a professional and efficient manner. Courteous and informative throughout the four days here.
Gillian, Merseyside Posted on 14/08/2017 , work completed 14/08/2017
Polite and efficient
Customer Service
Quality
Value
Thank you for sending Chris to service the boiler as I requested. He has given us good service for several years now and is always polite and efficient.
Which? Trusted Traders Consumer Posted on 14/08/2017 , work completed 14/08/2017
Professional & efficient
Customer Service
Quality
Value
Keith and Tom were very efficient and professional. They fixed and serviced our boiler very quickly. Highly recommend Tower Heating. We use them regularly.
Suzanne, Merseyside Posted on 09/08/2017 , work completed 09/08/2017
Efficient service, prompt & helpful.
Customer Service
Quality
Value
Keith & Tom Very helpful.
David, Merseyside Posted on 09/08/2017 , work completed 09/08/2017
Cleanly and quickly
Customer Service
Quality
Value
Prompt for appointment. Job done cleanly and quickly - all questions answered. Keith and Tom.
Gill, Merseyside Posted on 09/08/2017 , work completed 09/08/2017
Efficient, prompt & professional
Customer Service
Quality
Value
I did recommend this company for your trusted traders and definitely think they merit it. Keith and Jan were excellent, polite & helpful.
S E, Merseyside Posted on 08/08/2017 , work completed 08/08/2017
Good Job
Customer Service
Quality
Value
Did a good job quickly and attitude was excellent
Ann, Merseyside Posted on 08/08/2017 , work completed 08/08/2017
Job well done
Customer Service
Quality
Value
A job well done. I found Chris and George to be very helpful, courteous and efficient.
Which? Trusted Traders Consumer Posted on 04/08/2017 , work completed 04/08/2017
Excellent Service.
Customer Service
Quality
Value
Annual service on boiler. Prompt efficient service from Keith. Always rely on Tower Heating.
Tom, Merseyside Posted on 04/08/2017 , work completed 04/08/2017
Consistently good.
Customer Service
Quality
Value
Chris and George H arrived bang on time and introduced themselves with a smile. Confirmed exactly what was to be done as the work involved flooring and floorboards to be taken up to allow the new radiator to be fitted in a different position to the old one, after removal. The completed job was to the usual high standard of work carried out by Tower Heating. We have now used them a number of times over the years for a variety of jobs. All of their staff are always polite, reliable, and thorough in all aspects of their performance.
Randolph, Merseyside Posted on 04/08/2017 , work completed 04/08/2017
Great job
Customer Service
Quality
Value
Tom and Keith diagnosed our problem in moments and carried out the required service in no time.
Stanley L, Merseyside Posted on 02/08/2017 , work completed 02/08/2017
Excellent
Customer Service
Quality
Value
Very pleased with the job, done efficiently and clean. We would not hesitate to use Tower Heating again. Highly recommended. Keith and Tom great pair of lads.
Keith, Merseyside Posted on 02/08/2017 , work completed 02/08/2017
Good
Customer Service
Quality
Value
Good, reliable workers. Very clean and tidy and nice people. Highly recommend Chris and Tom.
Anonymous Posted on 01/08/2017 , work completed 01/08/2017
Brilliant job
Customer Service
Quality
Value
Chris and Tom were very thorough, good service all round.
Anonymous Posted on 01/08/2017 , work completed 01/08/2017
Professional job
Customer Service
Quality
Value
Gordon was punctual, courteous and tidy. He completed the job to an excellent standard. Many thanks.
Sara, Merseyside Posted on 26/07/2017 , work completed 26/07/2017
Very good/on time.
Customer Service
Quality
Value
No problems used tower in the past with good results.
Which? Trusted Traders Consumer Posted on 26/07/2017 , work completed 26/07/2017
Outstanding
Customer Service
Quality
Value
We had a full heating system fitted including new boiler, radiators and mains supply. Outstanding workmanship and professional attitude. Worked hard, to the highest standard, polite and courteous. Would highly recommend both James and Chaise.
Brian, Merseyside Posted on 17/07/2017 , work completed 17/07/2017
Efficient & professional
Customer Service
Quality
Value
Keith and Tom arrived on time and completed my boiler service in an efficient and professional way. They explained everything and were friendly and courteous. Everything was left clean and tidy then they finished. Will use them again and will recommend to others.
Linda, Merseyside Posted on 14/07/2017 , work completed 14/07/2017
Fantastic job.
Customer Service
Quality
Value
James the Tower Heating engineer was a clean and efficient worker. He was a pleasure to have in the house.
D, Merseyside Posted on 14/07/2017 , work completed 14/07/2017
Proficient & professional
Customer Service
Quality
Value
From estimate to completion I was impressed by the efficiency and quality of work by all staff, especially James of Tower Heating. My son and my brother recommended tower to me having had new boilers themselves and I would agree with their opinions entirely.
Alan, Merseyside Posted on 13/07/2017 , work completed 13/07/2017
Top drawer service
Customer Service
Quality
Value
The service engineer Keith telephoned us that he was on his way. Arrived on time and started right away. Asked if there had been any problems and proceeded very efficiently. After the service was completed he reminded me to let the firm know if any problems should occur. Neat and tidy.
Stephen, Merseyside Posted on 13/07/2017 , work completed 13/07/2017
Exceptional service
Customer Service