Tower Heating Ltd

The work carried out to upgrade our Gas Central Heating System was completed to a very high standard by Tower Heating. They were both pleasant and polite and answered any technical questions or queries we put to them, immediately. All the work was completed to a high standard and I would not hesitate to recommend this Company.

Had a new boiler and some new radiators fitted. Chaise and Will were very polite and did an excellent job, completing everything in a professional manner. You would not know they had been! Will definitely use again.

We have used Tower Heating several times. Keith has always carried out the work promptly and professionally. Nothing is too much trouble. I would highly recommend them and will definitely be using them again.

We've used Tower Heating a few times now and always been pleased with the services they provided. The date of this years annual service had been altered twice by the company at short notice, due to unforseen circumstances, including an Engineer becoming ill. We were called and informed of the problems and the new dates were agreed. The inconvenience of the changing dates however was mitigated by the Company keeping us informed of the situation and not just "not turning up" on the day, which sadly many Tradepeople often do. Today the Engineer and an Apprentice arrived on time and as expected, they carried out a service of our Boiler and Fire. They sorted out a problem with a radiator not heating up fully, and also sorted the fire remote which was not working (new batteries in the fire was the problem). The Engineer gave us a full report on the boilers condition, he explained and highlighted potential issues and gave us options and likely costings for its replacement in the future. This information was very helpful as knowing this will allow us to plan and budget for this job to be carried out in due course. All work was done efficiently and cleanly and we would thoroughly recommend this Company to anyone looking for a quality Heating and Plumbing firm.

A totally professional, efficient and friendly experience from initial phone inquiry to inspection visit to work completion. Keith arrived spot on time, was kind, approachable and explained everything in a meaningful and helpful manner. The original estimate was even reduced as the time taken to complete the job was less than anticipated. How often does that happen?! On the basis of our experience we would have no hesitation in recommending Tower Heating, and Keith the engineer to everyone. Thank you for your top-notch service from start to finish and very fair price.

I wanted to replace old-style radiators with new Avoca ones. Greg did a survey and quoted me a great price. Work was completed by Nigel and Stuart on 27/9/21. These guys are true professionals. They arrived when they said they would, kept me informed of their progress throughout the day and did an unbelievably excellent job. They were respectful of myself and my home. I would recommend this local company to everyone. A truly outstanding job. A great customer experience - Thanks Tower Heating team.

When my old gas boiler started playing up and becoming unreliable, I sought a quotation for its replacement from Tower Heating, a company I have relied on for many years. A thorough and professional quotation was received which satisfied my needs and I, therefore, accepted the same, having then agreed a start date. The work started at the appointed time, all working areas were suitably protected with dust sheets by the installers, who were courteous and respectful and carried out the installation professionally with a minimum of disruption. At the end of each day they left the working areas very clean and tidy. The recommended boiler is working well and I can relax in the knowledge of continuous heating and hot water. I have no hesitation in recommending Tower Heating, from my first phone call to them to finally paying the bill I have dealt with professional and friendly staff.

We decided to upgrade our heating system and after previous excellent service for minor repairs from Tower Heating asked them for a review and quote. Following a thorough assessment by Greg, our new system has now been installed and is running well. We were very impressed by the hard work of Steve and Tom who efficiently and very neatly replaced our aged boiler and heating system. I would again highly recommend Tower Heating and will certainly be asking them to service our heating system over the coming years.

Tower Heating are a local firm and we were mid-lockdown. I'd heard from others that their service was Covid- compliant. Their assessment of what we needed was done professionally and very safely. The work was done with minimum fuss and disruption, checked by the boss once completed, and has worked immaculately since its installation. Excellent.

We have used Tower Heating for many years for emergency plumbing and heating all outs. So they were the obvious choice to replace a very old boiler and gravity fed system. In our 60s house, the siting of the old boiler, gas and water supply made the work of designing and installing the boiler - including a flue through the flat garage roof - not straightforward. 2 old radiators were replaced and a new one fitted. A new hot water cylinder was installed and TRVs to all existing radiators. It all went very smoothly and much quicker than we had imagined with very little disruption to us. Cold and hot water were off for only a matter of hours. The work was carried out very quickly over 4 days. The pipe work, designed by Neil for the new boiler is a work of art! We could not fault the way Neil and the lads helping him carried out the work, sometimes in very tight physical situations in the house. Very efficient and seemed to be enjoying their work. We were not surprised by the high standard of the whole project, but were delighted!

I had a new boiler transferred from loft to downstairs cupboard and 8 new radiators.Work was carried out quickly and efficiently. Staff were very polite and hard working.

For the past few years my central heating boiler had become unreliable and the installation of a new boiler was necessary. As I was going from a free standing boiler to a new combi boiler I was very apprehensive about all the work involved. I read the good reviews about Tower Heating, based in Formby, Merseyside and decided to contact the family run Company. Neil, the owner, arrived at the appointed time, checked, explained thoroughly all the details of the work involved with the repositioning of the new boiler. The comprehensive, professional estimate arrived when Neil said it would. I accepted the estimate, the staff in the office rang with the date of work to be carried out and kept me informed. The engineers, Chaise and Kieran, arrived on time on the date specified, were very polite, wore their protective face coverings, lay down dust sheets and immediately started the work. It was a three-day job, as expected. From start to finish the work was carried out totally professionally. Neil called in to ensure everything was going to plan. I now have a great new boiler, lovely heating and hot water with the confidence of great aftercare. So a huge thank you to all the staff at Tower Heating. I have no hesitation whatsoever in recommending this Company and just wish all Companies could be the same.

We had our boiler and radiators replaced by Tower Heating. From providing a survey and quotation (Greg), to installation and testing (Chaise and Kieran) they were 1st class in all respects. The resulting new boiler and radiators are working highly effectively, the work was completed on time with little or no mess, with the finish to a very high standard at the price quoted. We would highly recommend Tower Heating if you’re looking to install or replace your central heating system.

I had not used Tower Heating before but thought their web site looked very professional and they appeared to have a strong local commitment to delivering good service. I contacted the company as I had a problem with a working boiler but no hot water coming out of any of the bathroom or kitchen taps. Keith and Will arrived on time and quickly identified the problem. They had the necessary spare parts on their van and were able to effect a speedy repair. Keith advised that I may experience a short term problem with air locks in the system. He called at 8.45 the next morning to check that all was well and returned in his lunch hour to complete the job. He also identified and replaced a defective tap. Very professional and focussed approach with a strong customer service ethos- unlike the previous plumbers that I have used for service and repairs. Highly recommended based on this job.

Lee checked radiator thermostat, checked a thermostatic radiator, added inhibitor to loft tank, used his safety ladder, and tackled the job cheerfully and speedily, then enlightened me on the work carried out plus a verbal review of the performance of our system. Excellent as always. We look forward to our autumn annual service by Lee.

Installed new boiler - very professional from quote to finishing job. excellent customer service and supplied a very good product . Recommend this company very highly

We were extremely impressed with the helpful advice given, the work carried out and the professionalism of all concerned. The service given was punctual and efficient and caused us minimal disruption for what was a big job! Gordon and Tom Bonner were a pleasure to have in the house and did a thorough job of clearing up after themselves.

The two plumbers arrived ten minutes early and had completed the job very quickly and efficiently within the hour. They advised me as they were working of any problems, one being the tap had been siliconed on which they were able to resolve. Very happy with the service, price was as had been quoted. Will use them again.

Had an out-the-blue late night failure of our hot water and central heating system in the depths of winter. Rang Tower heating at 8.45am the next day and had the call immediately answered, with them pulling out all the stops to have Greg come conduct a survey and estimate on his way home from his usual workload that evening. Within a day, the new boiler was sourced and at every stage Tower Heating were able to exceed their promises with them juggling their schedules to get our heating and hot water up and running as fast as possible. Gordon and Tom B kept us up-to-date with their arrival and plans, showed up exactly when promised and had our system working a day earlier than expected. They explained everything they were doing to the house, worked quietly and were diligent with COVID practices and also managed to troubleshoot and solve other issues we had with our water and heating, that they fixed with no extra charge, one of which brought us great relief to finally have a working stopcock in the house! Gordon and Kieran came the day after they got us up and running to perform some finishing touches and set up our smart system, and their work was spot on and handled in a manner that exuded pride in what they were doing. At all times we felt confident and secure that we had some professionals doing things right. A big thank you, your help was much appreciated!

Tower Heating installed and commissioned our new boiler, replacing a 25 year old model. At the initial inspection (free of charge) our existing system was reviewed we discussed our requirements for the new boiler. The first stage of the installation was carried out within 5 working days (after which we had hot water & central heating) and the final balancing and finishing off completed five days after that. The team were thoroughly professional throughout the process and we are delighted with the finished product which has been installed far more neatly than the old system.

Tower Heating replaced our old regular boiler with a new 40 kw Worcester Combi. 12 old radiators were replaced with new and 3 other new installed. Old boiler and pipework, cylinder, loft tanks removed, new pipework including long pipe through walls under boards etc from gas meter to new boiler. All new radiators except two were of a different size, and were fitted with new straight pipes up from under floorboards, no elbows, extensions etc. Nothing was too much trouble. Excellent advice given during our initial meeting, and then the work was carried out as planned, on time and to a high standard. The price represented fair value for the job. I have been a Which member for some 40 years and I have no hesitation in recommending Tower Heating as a Trusted Trader. I have also left a review on Google.

This is a great company to deal with. From the moment I rang the office to the post installation review the service was friendly and professional. Gordon, Chaise and Stuart did a fantastic installation of my new system boiler in a very confined space. They were hard working, very focused on doing the best job possible, clean and polite. Communication with Greg who oversaw the job and provided the survey and quote was excellent. He was very responsive at all times. I was apprehensive about replacing my boiler but needn’t have worried. It was a great job delivered on time, to specification and at the original quoted cost. I wouldn’t hesitate in recommending Tower Heating.

I don't normally provide feedback but in this case, I felt that the service given by Tower Heating was worth the effort. From the initial contact with Greg to the installation by George the service was courteous and professional; nothing was too much trouble and extra care was taken due to Covid. Everything promised at the initial survey was delivered on time and on budget.

this year's boiler service was conducted on time, professionally, courteously and painlessly by Keith.

We have just moved in to a 1930s house and a lot of work was required with respect to the heating. New radiators throughout the house along with a new boiler and repiping of the entire downstairs was required to get the house warm for winter. We are extremely grateful to Tower Heating for enabling this to happen and to such a high standard with excellent customer relation skills. The entire team was extremely punctual, professional, knowledgeable, approachable and friendly. I myself know nothing about plumbing and so it was great to meet the Tower Heating team who were extremely patient in explaining the various options to me without trying to force a sale - I genuinely felt that they were keen to provide me with the best heating/plumbing solution for our particular needs and that they were responsive approachable whenever any questions came up. I would particularly like to mention Greg who coordinated our jobs as well as Callum, Gordon, Will and Tom who were on site fitting the boiler, radiators and pipes and were fantastic tradespeople.