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Tower Heating Ltd

4.9

696 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jan 2020

About

Tower Heating established in 1990, is a family-run, central heating and gas company operating in Formby and it's surrounding areas.

Our emergency line is open from 8am - 8pm, 365 days a year, making us the largest and most reliable, independant heating company in the region.

We pride ourselves on being second-to-none when it comes to our knowledge, workmanship, cleanliness and the friendliness of our team.

We aim to go beyond simply satisfying our customers and are proud of the relationships we have built over the years. As can be seen from our reviews, many of our customers welcome our team back into their homes with open arms.

We are a Worcester Bosch Accredited Partner. This means that we are now able to offer up to TWELVE years guarantee on boilers that we install.

We have an FCA Licence so are able to offer the following Novuna finance options for new boiler purchases:
- One year 0% interest.
- Three to ten years at 12.9% APR
- Buy Now, Pay Later

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • intelligent controllers
    • pressurised hot water
    • plumbing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
696 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service by local company.
Customer Service
Quality
Value
I had my old water tank system converted to a new Worcester/Bosch system. The work was carried out on time and to agreed budget, with professionalism and efficiency by Callum, Chaise and Tom. They gave clear explanations of the process and were hard-working and polite. I would have no hesitation in recommending Tower Heating.
Customer in Merseyside Posted on 18/12/2020 , work completed 30/11/2020
The trader replied (on 31/12/2020)
Thanks for recommending us and for sharing your experience. Your review really helps our business and we're truly appreciative. Thanks for mentioning that we stuck to our original quote too. We always provide a quotation in writing and we stick to it! We're glad you're found our level of service to be excellent and our engineers to be hard-working and polite. We've built our business around our excellent customer service, so it's great to receive such positive feedback!
New boiler installed and relocated from downstairs to loft
Customer Service
Quality
Value
Thoroughly impressed with professionalism throughout, from the quote right through to completion. Clear itemised quote, good explanation of work involved, no hard-sell, accurate estimation of time needed to complete (3.5 days as predicted). James and Chase were quiet as they worked, tidied up really well at the end of each day, and they were neat and careful as they moved pipes. They were respectful of Covid-19 rules. There were a couple of problems along the way, but these were responded to as soon as was possible and they did not affect our view of the work completed. Thank you, highly recommended.
Sarah in Lancashire Posted on 12/11/2020 , work completed 26/10/2020
The trader replied (on 01/12/2020)
Thanks for taking the time to leave such a detailed review Sarah, from quotation, through to the completed installation. We're glad you are pleased with our engineers and the way in which they went about their work, safely, tidily and professionally. Sorry to hear that there were a few problems along the way, but glad you were happy with how our engineers responded to them. Thanks for recommending us so highly, it's really appreciated. Stuart
Replacement Greenstar Highflow 440CDI Boiler
Customer Service
Quality
Value
From start to finish an excellent and professional job by Gordon and Kieran, on schedule and on budget, no extras. Nothing too much trouble, I have no hesitation in recommending Tower Heating. Glyn, Merseyside 19 October 2020.
Customer in Merseyside Posted on 19/10/2020 , work completed 16/10/2020
The trader replied (on 21/10/2020)
Thanks for taking the time to leave such a glowing review Glyn. We're really glad that you were impressed with our engineers and the service provided by Tower Heating. Thanks for your business and for recommending us too, we really appreciate it. Stuart.
Great service, keep it local at the difficult times.
Customer Service
Quality
Value
Very good booking process. Lee arrived dead on time, fully masked up and fully aware of social distancing. Our boiler is in the garage and he didn't come in the house which was welcome at these COVID times. Paid him with a cheque so I don't need to do anything else. The place was spotless after he had finished. I have used Tower heating last year after cancelling a well known gas service plan and very pleased with the way this has worked out. If your looking for a local high quality and friendly heating firm look no further.
Customer in Merseyside Posted on 22/07/2020 , work completed 22/07/2020
The trader replied (on 02/09/2020)
Thanks so much for recommending us and for taking the time to share your experience, we really appreciate it! It's great to hear that you're happy with our service, especially having switched to us from a national company's service plan. Thanks as well for sharing your experience of the extra safety measures we've put in place and how courteously Lee has handled it. It'll really help our future customers to feel comfortable inviting us to their house.
Professional
Customer Service
Quality
Value
Very clean and professional. Hard working and very careful of one's property. To sum up both excellent workers James & Kieran.
Glenys, Merseyside Posted on 14/07/2020 , work completed 01/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to leave such a lovely review Glenys. We're really pleased that you found our engineers to be hard working and careful with your property. We understand that having tradesmen in the house can be a little worrying, so it is very important to us that we respect your home by being careful and working in a tidy manner. Thanks again, Stuart
Excellent job
Customer Service
Quality
Value
Tower Heating fitted a new boiler and from start to finish, the service provided was faultless. We had the work done during Covid-19 but George went out of his way to minimise the impact on the household and practised social distancing and other safety measures at all times, as well as doing an excellent job on replacing the boiler! George worked tidily, knew the answers to every question and nothing was too much trouble. Tower Heating have done work for us previously and I wouldn't hesitate in recommending them - the whole team are friendly, approachable, professional and knowledgeable.
Alison, Merseyside Posted on 14/07/2020 , work completed 06/07/2020
The trader replied (on 15/07/2020)
Thanks for taking the time to write such a lovely review Alison and for recommending us. We were really glad to be able to get the heating back up and running for you and your mum after all these weeks. I appreciate, at the onset of the pandemic, how difficult it must have been to choose between going without heating or having engineers in the house and I think your decision to wait and have the work completed when you did was spot on. We're really pleased that you were happy with our work and our service, but were especially pleased that you felt comfortable with the way George handled social distancing as we know this was a major concern. It was a pleasure to meet you both and thanks again for your kind words, Stuart
DUPLICATE Excellent work completed by professionals
Customer Service
Quality
Value
We had a new Bosch Worcester boiler and filter installed along with a new heated towel rail by Gordon. The work was completed by Gordon quickly and without fuss. It was clear to us that Gordon is a skilled and knwoledgable professional. We were consulted on the installation and Gordon observed the social distancing required when in the house. Gordon was very professional and respectful at all times. We would use Tower Heating again.
Customer in Merseyside Posted on 30/06/2020 , work completed 25/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave such a glowing review! We're really glad you found Gordon to be so professional and respectful. Thanks again, Stuart.
Highly recommended
Customer Service
Quality
Value
Following an appraisal of the job by Greg via Zoom, such are the times we live in, Gordon and Tom did an excellent job of replacing our old boiler. Gordon and Tom were both friendly and helpful and explained everything to us. They were both very efficient, the installation went smoothly and they cleaned up after themselves. I would definitely recommend Tower Heating.
Customer in Merseyside Posted on 28/06/2020 , work completed 26/06/2020
The trader replied (on 14/07/2020)
Thanks for taking the time to leave us a review and for recommending us. We're really pleased that you're happy with your new boiler and the way in which it was fitted by Gordon and Tom. They'll be pleased and proud to read your comments. Thanks again, Stuart
Brilliant worker
Customer Service
Quality
Value
James is a brilliant worker and a very nice lad. He turned up on time, worked hard all day and left everywhere spotless. Very happy with everything
Which? Trusted Traders Consumer Posted on 22/06/2020 , work completed 09/06/2020
The trader replied (on 23/06/2020)
Thanks for taking the time to leave such a lovely review. James will be very pleased to read your kind words. Thanks for using Tower Heating, Stuart.
Great job
Customer Service
Quality
Value
James & Tom have done an excellent job. Nice boys.
Ann, Merseyside Posted on 19/06/2020 , work completed 03/06/2020
The trader replied (on 19/06/2020)
Thanks for your review Ann. We're glad you're pleased with their work and their attitude too. Stuart.
True professionals
Customer Service
Quality
Value
James & Tom were in the house for 3 days with us around for most of the time - they got everything done as planned and were very tidy. Wouldn't hesitate to recommend them. We now have a toasty home!
Julie, Merseyside Posted on 20/02/2020 , work completed 20/02/2020
The trader replied (on 03/03/2020)
Glad to hear your house is toasty and warm now Julie, that's our aim after all! We're really pleased that you were happy with the installation process too and how our engineers worked in your home. Thanks so much for recommending us. Stuart.
Installation of central heating boiler and replacement radiator
Customer Service
Quality
Value
First rate service from the initial visit by Neil to the installation by Gordon, Kieran and electrician Keith. The price was exactly as quoted and the job was completed earlier than expected. Excellent customer service throughout from the whole team but special thanks to Gordon and Kieran who were excellent and left everywhere spotless.
Customer in Merseyside Posted on 12/02/2020 , work completed 12/02/2020
The trader replied (on 19/02/2020)
Thank you for a wonderful review! It means the world to us that you have taken the time to leave such a glowing review. We pride ourselves on our first class service and our upfront pricing. Thanks again!
Outstanding 5 star service
Customer Service
Quality
Value
Tower Heating did exactly what they said they would do, when they said they would do it. Highly recommended and would use again 100 percent. Outstanding staff, Greg and the two Georges.
Mark, Merseyside Posted on 03/02/2020 , work completed 03/02/2020
The trader replied (on 19/02/2020)
Thank you for leaving us a 5 star review. It means a lot to us that you have taken the time to recommend us.
Very pleased indeed.
Customer Service
Quality
Value
Our central heating failed overnight Thursday/Friday. Tower Heating came out on the Friday. Offered to come on Monday to look more closely or give an estimate (but we were out on Monday). Came on Tuesday & did the job on Wednesday & Thursday. The employee who did the work was very pleasant, worked hard, was punctual & left everything tidy. 'The boss' called round on both days to make sure everything was well done.
Kathleen A, Merseyside Posted on 29/01/2020 , work completed 29/01/2020
The trader replied (on 19/02/2020)
Thanks for the great review, we make emergencies our priority and leave time every day for these. We pride ourselves on being a local, trustworthy and reliable company and are very glad you were pleased with the service.
The best around.
Customer Service
Quality
Value
I was very impressed by the punctuality, tidiness and work ethic of James and Chaise. They worked continuously taking only a short lunch break. I would highly recommend James and Chaise as reliable, efficient workers.
Jan, Merseyside Posted on 23/01/2020 , work completed 23/01/2020
The trader replied (on 19/02/2020)
Thank you for leaving this great review for our engineers. They will be very happy with your comments and being a local, family run business we really appreciate the time you have taken to recommend us.
Excellent, Friendly, Professional
Customer Service
Quality
Value
James and Chaise were both very professional and friendly. They fitted a new boiler for me and worked quickly and efficiently. I have been a customer of Tower Heating for over 10 years and would highly recommend them.
Christina, Merseyside Posted on 17/01/2020 , work completed 17/01/2020
The trader replied (on 19/02/2020)
Thanks for your 5 star review, and thank you for being such a loyal customer. Without people like you we wouldn't be here! We hope you are very happy with your new boiler!
Fantastic service
Customer Service
Quality
Value
Steve serviced the boiler and 2 fires and mended 2 leaking pipes under the sinks. All completed in less time than I expected. I couldn't have asked for a better service. Steve arrived on time, was efficient, competent and friendly. Job was reasonably priced. I would recommend to all.
Customer in Merseyside Posted on 16/01/2020 , work completed 16/01/2020
The trader replied (on 19/02/2020)
Thanks for leaving such a shining review for our engineer Steve. We will be sure to pass on your kind words to him.
Excellent Service
Customer Service
Quality
Value
As our old boiler developed a number of problems, Tower Heating were very responsive in providing out of hours service to keep it functioning. Having decided to replace our old boiler, Tower Heating gave us sound advice on the choices available and the best option for us. Greg then arranged a fitting date within a week. George H fitted the boiler very professionally as usual, very polite and friendly service.
Alan, Merseyside Posted on 08/01/2020 , work completed 08/01/2020
The trader replied (on 19/02/2020)
Thank you very much for this great review! We have someone on call from 8am to 8pm every day so we can always get to an emergency as quickly as is possible! We hope you are happy with your new boiler.
Excellent Job
Customer Service
Quality
Value
We are extremely pleased with the installation of our new Worcester Bosch boiler carried out by Tower Heating, Formby. From the prompt and very professional way in which Greg from Tower dealt with out enquiry right through to competent and efficient way James and Chaise carried out the work, ensuring we were not inconvenienced in any way whilst they completed the work. We would have no hesitation in recommending Tower Heating.
Robert, Merseyside Posted on 07/01/2020 , work completed 07/01/2020
The trader replied (on 19/02/2020)
Thank you for such a great review, we really appreciate the time it takes to leave us a review.
No complaints!
Customer Service
Quality
Value
Excellent initial advice from Greg. First class installation and workmanship from George, and his assistant Kieran. Professional, friendly service from Tower Heating, would highly recommend! 5 star *****
Mike and Joyce Posted on 06/01/2020 , work completed 03/01/2020
The trader replied (on 19/02/2020)
Thanks for the 5 stars ***** Mike and Joyce, we really appreciate you recommending us, it means a lot!
Fantastic service.
Customer Service
Quality
Value
James has been very efficient and helpful, he took time in explaining everything to me, very happy, excellent job.
Roma, Merseyside Posted on 17/12/2019 , work completed 17/12/2019
The trader replied (on 19/02/2020)
Thank you for the great review. We really appreciate it and will pass on your kind words to James.
Great job.
Customer Service
Quality
Value
James and Tom carried out the installation in an efficient manner and in a timely fashion.
Joseph, Merseyside Posted on 06/12/2019 , work completed 06/12/2019
Great work and professional
Customer Service
Quality
Value
Gordon and Tom were very professional great work as a team fitted two large radiators after extensive redecoration had been carried out and they were very careful not to mark the new decor in any way they were very personable and informed all the time what they were doing Gordon was very knowledgeable and I was confident they would do a good job which they did and tidied up well afterwards arrived on time I would highly recommend them and tower heating especially as I have a Worcester boiler.
Customer in Merseyside Posted on 05/12/2019 , work completed 04/12/2019
Excellent service
Customer Service
Quality
Value
I have used Tower Heating Ltd for many years and have always received excellent service and this job was no exception. James and Tom arrived promptly and explained progress and the procedures for our new combi boiler. Nothing was too much trouble and always tidied up afterwards. Would recommend.
Kenneth, Merseyside Posted on 25/11/2019 , work completed 25/11/2019
Excellent job
Customer Service
Quality
Value
George and Chase were very professiona, they did an excellent job installing a new boiler and radiators and were very neat and tidy. Everything was done to a very high standard.
Nicola, Merseyside Posted on 20/11/2019 , work completed 20/11/2019