Town Gas Services Ltd

All the staff at Town Gas are a delight to deal with. From quotation to finished install they have been nothing but fantastic. Sam completed a full replacement of our aging boiler and broken central heating control system. The work was carried out efficiently and with an attention to detail rarely found these days. The newly installed system was explained in full and Sam even recorded some instructional videos as I was unable to be present on the final day. Nothing was too much trouble and it is obvious this company takes pride in it's work and the customer service it provides. We shall certainly be using them in the future. A big thank you to all the team at Town Gas!

Joe and Sam came when they said they would, did an excellent job, cleaned up as they went along and were friendly, efficient and professional throughout.

Town Gas completed the installation of my Vaillant heat pump over two days. Joe carried out an initial survey to ensure the house and existing radiators were suitable for heat pump heating. The result was that I had to change most radiators, but I was confident that the survey was thorough and the results accurate to go forward. The installation team were careful and considerate and worked quickly and efficiently to remove the old boiler and cylinder and fit the new equipment. We were up and running with hot water at the end of day one. I would have no hesitation in recommending Town Gas to my friends and family and I will use them for regular servicing from today.

From my very first enquiry about changing my ancient gas boiler for a heat pump, it was clear that Joe knew his trade. He listened to my needs and worked out what would work best for me - essentially, a new, 'green' heating & HW system, plus new radiators. He steered me through the planning permission application and managed the grant process too. When Sam & Dave arrived for the installation, they were equally professional and friendly. More than that, it was an absolute pleasure having both of them around. They respected my home, worked well with other tradesmen and did their best to make sure I was as warm as possible in the circumstances. They also kept me informed at every stage and tidied up before leaving each day. Honestly, nothing was too much trouble for Sam - these days, it's rare that tradespeople are so helpful and considerate; if I could, I'd give Town Gas more than five stars! I really couldn't have wished for a better result and so glad I gave up waiting for an ASHP through an energy supplier's scheme. I'll certainly arrange all future servicing through Town Gas. Thanks guys, and enjoy a very well-earned Christmas break.

I have been using Town Gas for several years for annual boiler servicing and other small plumbing jobs. So when my boiler stopped working at the end of October I called and spoke to Leah who quickly arranged for Joe to come out to see what the problem was. It was established that I needed to replace by boiler, on the same day I received a detailed quote and within 5 days the work was completed. Joe and his team at Town Gas provide the very highest standards and nothing is too much trouble, including a demo on how new system worked. I would 100% recommend them - well done guys, you're amazing!

This is the friendliest most professional company that I have had the pleasure of dealing with. I highly recommend them. We required a full gas central heating system fitted into a 1930s bungalow, we have lived in the bungalow for 20+ years relying on old night storage heating. We were apprehensive about fitting central heating envisaging mess and ugly pipes everywhere. We couldn’t have been more wrong. Initially we explored the option of an air source heat pump with Joe from Town gas, he was extremely helpful providing us with a quote for this and access to previous customers who had air source, he gave us open advice with no coercion and was very supportive when due to the age of and difficulty with fully insulating our place we decided to go with gas central heating which involved us getting gas connected up to the property. We were given a comprehensive quote for a gas central heating system including a combi boiler and convection radiators with copper piping. It took Joe and Dave from Town gas one week to complete the installation. They kept us updated throughout. They worked cleanly and professionally and we were very impressed. We are now the proud owners of an impressive gas central heating system, modern with a central control panel in the hallway and a lovely warm house. They also fitted a shower unit for us and went the extra mile tidying up afterwards. The final price was extremely reasonable and came in at less than the original quote. Excellent.

On a positive note, the booking of the boiler maintenance was efficient , easy and the engineer arrived at the agreed time. Unfortunately the engineer did not diagnose the problem with the boiler despite the error code that suggested a failed sensor. He informed us that it was just a drop in pressure and just reset the pressure which we had done many times before and why we called a so called expert. It was an expensive mistake. We did discuss this with Town Gas but they believe that they had fixed the problem. We have since had the issue fixed by another engineer that actually listened to us and diagnosed the problem correctly.

I had an intermittent problem with a valve in my Hot Water/Central Heating System which I reported to Town Gas on Monday 4 April. The telephone booking system was very efficient and it was arranged that a plumber would call on Friday 8 April. The plumber (Dave) arrived on time, respected the Covid requirements and fitted a replacement valve in an efficient, tidy manner. I have used Town Gas for a number of jobs in the past including replacing my log burning stove with a gas fire and have always found their staff polite and efficient. I have a monthly service contract with Town Gas and would certainly highly recommend them as a reliable company to deal with all your domestic plumbing and heating requirements.

We do not usually write reviews but it is not often you see people taking a pride in their work such as Town Gas Services. We had a complete renewal of our heating system and the standard and quality was impressive and together with an outstanding friendly service made the experience easy and comfortable. Right from the start when Joe came to advise us and Sam & Alex completed the work, it was like having family in your home. Thank you for everything. 😊

From the moment we contacted Town Gas to the day of completion, the whole team were excellent. The work was exemplary, their advise and suggestions really helpful and price was very competitive. We’re delighted with our new heating system. Would highly recommend Town Gas and will be using them for our future services.