Town Gas Services Ltd

When I moved to this area 6 years ago I can safely say that one of the best decisions I made was to take out a Town Gas Maintenance Contract. I have the central heating and gas fire serviced on an annual basis and I am only liable for the spare parts required for any repairs the labour being covered by the Town Gas Maintenance Contact. I have always found the Town Gas staff to be polite, efficient and knowledgeable. As an example, the work this invoice refers to, was to replace the hot water expansion vessel and check the pressure in the system. The fault was reported on 26th August 2021, the Town Gas plumber (Alex) arrived promptly the next day and quickly diagnosed the fault. Despite the fact that it was a Bank Holiday the parts were obtained and the work was completed by 31st August. Alex was prompt, polite, and respected our home and the Covid requirements. He was a very tidy worker and obviously did a good job because the fault has been completely rectified. Over the years I have had a number of jobs completed by Town Gas, including, removing a log burning stove and replacing it with a gas fire, replacing two radiators, etc... and I have always been impressed by their professional staff and their standard of workmanship. The work was always completed to the agreed schedule and budget. From my experiences, I really cannot recommend Town Gas more highly.

Town Gas was part of a great team I worked with to completely renovate a very tired bungalow. From the very start, Joe and his team were incredibly helpful and advised me on different available options from heating sources to loos! A new boiler was installed, new radiators throughout, a new kitchen, new bathroom and cloakroom. They were very respectful of my timeline and always completed the jobs in time for other traders to continue with their part. We have used Town Gas several times before and I can highly recommend them on reliability, price and excellent quality of their work. A very big thank you from me to the whole team involved!

Town Gas was recommended to me by my usual plumber who was snowed under with work. Everybody at Town Gas was efficient and friendly. They repaired a problem with my soil pipe quickly and efficiently and the cost was very reasonable.

Customer service is faultless and, so far, we have used them for boiler service and installation of a water softener. As soon as they were able this year (due to coronavirus restrictions) they turned up to service our boiler. Friendly, professional and efficient and talked us through what had been done.

Joe and he’s team fitted a full central heating system to replace the old air flow system due to the lockdown Town gas had limited staff but completed the job in four days I was impressed with the tidy manner they worked ,always hoovered up at the end of the day which pleased the wife. They never tried to do things there way always asked where you wanted the pipework and radiators and was done exactly how you wanted it . Special mention to George and David who were there for most of the time very approachable and always willing. I would recommend Town Gas 100% and would not hesitate to have them do work for me in the future.

We needed to renew the Central Heating System of gas boiler and radiators in the 30 year old bungalow we had recently purchased. Town gas had supplied me with excellent boiler and plumbing maintenance in various properties for some years. They suggested that I might like to replace the gas boiler based system by an environmentally friendly Heat Exchanger System, which would supply central heating and hot water. I knew of heat exchange's, but was under the impression that they could only work in conjunction with warm air underfloor heating. However Town gas advised me that it would work with radiators if we had slightly larger ones. The installation was completed as promised within a week with consideration of us and every care taken of our home, ensuring we knew in advance when we would be without heating, water, or electricity (less than two hours). This consideration applied to both the plumbers and the electricians involved and the cost was as quoted in the detailed quote I had received. The system is up and running efficiently with only a periodic gentle hum from the heat exchange fitted to the rear wall of our bungalow. We are delighted.

Although I have a contract with town gas it does not cover leaks in piping underground. Having heard the water running, but no visible leak I called town Gas. Prompt arrival confirmed there was a leak, but somewhere below my home. My home insurance covers tracing and exposing such leaks, but not the repair. Town Gas advised me as to how to proceed, and when the leak was exposed came back to my home, in an amazingly short time, and repaired the leak whilst the exposing companies staff, were still in attendance. The whole service I got, from this company, was excellent, despite the problems being caused in obtaining help during the Corona Virus. I would thoroughly recommend their services

I had my boiler replaced yesterday and was totally impressed. George, Dave and Sam arrived at 8.30am totally aware of Corona Virus wearing gloves and speaking to me from the lounge door. By 4pm they had completely finished the job, this included hoovering and disinfecting the kitchen surfaces and all the door handles they had touched. They all worked so hard and I received excellent service. I would recommend this company unreservedly.

From initial enquiry through quotation process and work completed, the whole experience was very impressive. Joe carried out the work on time and to a very high, professional standard. He also cleaned up afterwards (meeting Caroline's exacting standards) and took the old sink away with him - we didn't ask him to! We have already engaged Joe to replace a fan assembly in our ageing boiler and cannot recommend Town Gas highly enough! Roger & Caroline Payne

Great customer service from start to finish. The whole team at Town Gas were exceptional, from our very first contact with Sue in the office, Joe who carried out the quotation and the team of engineers - Sam, Dave, George & Matt made what can be a very stressful & disruptive procedure acceptable in every respect. Everything from the quote stage to installation was handled professionally, the engineers were polite, friendly & mindful of the fact that they were in our home & treated us & our property with respect, they were on time every day & left each day having hovered & tidied. It's really refreshing dealing with a company who go the extra mile and really care about their work & their customers. We would have no hesitation in recommending Town Gas to our friends & family.