Trust Boiler Care Limited

So we had a leak and I called them on a Friday, he wasted no time, he asked for a video and told me asap what the problem was and the cost. Loved that there was no beating around the bush straightforward so I could decide. On Saturday they came and he was so professional did an amazing clean job no mess was very quick. Highly recommend because they are so professional and have a smile on their face!

I don’t often leave reviews but decided to write something as I’ve had an excellent experience both times I’ve dealt with this company. This is how companies should be run! I used them after my British Gas annual cover were unable to send an engineer within a reasonable timescale after multiple breakdowns. They are efficient, v. knowledgeable, turn up on time and have good communication. They have managed to fix our boiler which had numerous call outs and still didn’t work. Adrian (either the manager or owner? ) is clearly the oracle of all things boiler related. ERaFAde fixed our 18 year Saunier Deval boiler (serviced every year) and I’m delighted. It’s not the season for a broken boiler!

Always respond promptly; always turn up; always keep you in touch; always complete the job, always clean and tidy - and always warm and friendly. Why bother risk using anyone else?

We had our boiler moved from our bathroom to our kitchen. Work was carried out quickly and efficiently. All the pipework is very neat and tidy and the work was done with minimal mess and they were friendly and helpful throughout.

We wanted to replace two wall-hung boilers with a floor standing Worcester hi flo. This produced a series of problems, first the installation of a roof-mounted flue and the joining of two separate water service systems. The work was thoughtfully done, was exceptionally clean and the plumbing and associated work was very professional!

My new Worcester boiler, installed by British Gas in summer 2020, completely lost pressure. I was unable to refill pressure myself. BG couldn't send anyone for a month! Trust Boiler Care (found here on Which? Trusted Traders) returned my call almost at once and was able to come next day. They analysed the reason for the problem, fixed the pressure quickly, and helped me to be more confident about doing it myself if needed. All Covid-Safe measures observed. Very pleasant person. Only charged me call-out fee, nothing more.

Our boiler broke just before Christmas. The original engineer I called out said it wasn't worth repairing and we needed a new one. I decided to ask for a second opinion and found Trust Boiler Care as a Which Trusted Trader. They came out on Christmas Eve for free, gave us two options of installing a new boiler (£1000 cheaper than British Gas) or trying the repair. They tried to get the part before Christmas, but couldn't, but came out on the 27th and repaired for the fraction of the price of a new boiler. Can't recommend them enough! Will definitely use again.

We found both Adrian and Dave extremely helpful, pleasant & professional. They provided a first class service and kept us in the loop at all times concerning the works even during the weekend. The price for the service and repair was very reasonable and good value for money with no hidden extras. We cannot recommend them highly enough and would not hesitate to use this firm again the future. Thanks Adrian.

If I could leave 6 stars I would! I had a major central heating problem which was looking increasing like I would have to commit to the huge expense and major upheaval of having new central heating pipe work installed in the upstairs of my house. The issue turned out to be a major blockage, not just an airlock, in my system which other plumbers had tried to solve but without success. I had already incurred significant costs and was becoming increasingly concerned when I found Trust Boiler Care on the Which Trusted Traders site. I contacted them and Adrian arranged for Phil to call over the very next day. When Phil arrived he exuded a quiet confidence and I immediately knew I was in good hands. As soon as he started I was aware that his knowledge was much greater than the previous plumbers I had tried. It was a very tough job but through Phil’s persistence and professionalism he eventually succeeded 100%. Throughout the work he kept me fully informed and the overall attitude to customer service by both Phil and Adrian is exemplary. I thought the eventual price was very fair and I remain extremely grateful to Adrian and Phil at Trust Boiler Care for the service they provided.

After leaving a message for him Phil called me back on a Sunday and arranged an appointment for the following day. He arrived about five minutes early for the appointment and quickly diagnosed and repaired the fault on the central heating boiler. He then found a way to fix a faulty motorised valve which was much cheaper than replacing it. He was helpful and friendly throughout and all the work was done for the price of the standard call out charge. I have no hesitation in recommending him.