Trustguard Ltd t/a Trustguard Damp Proofing

Don and his team are absolute lifesavers. They boarded ceilings and replastered throughout. But the biggest job that seemed to frighten other builders was having to fully excavate the whole ground floor, fill in and replace the concrete floor. It didn't phase them at all. It feels like a whole new house. I cannot rate them highly enough and would not hesitate to use them again.

I was really stressed at discovering the signs of damp in my living room. I'd had another company out to assess things and it took them about 10 days before they came out. They said they'd give me a quote though they never got back to me. I looked online and found Trustguard and I contacted them and spoke to Stacie who was really helpful and friendly, and arranged for Don to come out the following day. He is very knowledgeable and assessed the situation and also explained the reasons why this was happening, the age of the house etc. He was able to give me an instant quote. The work was done in stages, which was better for me, and everything was carried out as quoted, efficiently. I would highly recommend Don and the team - and wouldn't hesitate to use Trustguard again.

I contacted TrustGuard looking to have some timbers in my house previously affected by woodworm assessed. Trustguard were really responsive when approached and readily gave advice and a quote about the level of service we needed to fulfil our aims. Trustguard were understanding of our timescales to have the assessment completed and had no difficulty in accommodating this for us. On the day of the visit, the technician arrived on time (and even gave us a call to let us know he was on his way prior!). Don was friendly, knowledgeable and thorough in his assessment whilst at the property. Helpful verbal feedback was provided followed promptly by an email summary of his assessment which we had requested to support the sale of the house. Don understood that getting this back to us on time was really important and required no chasing and everything was done as promised. This level is service and after care is one that other traders should be aspiring to reach. Very pleased with our experience using Trustguard and would recommend them confidently to others.

Carried out a PIV service and filter change in a couple of flats. Have used previously for the install of these systems and they were great then too. A great company to deal with and very organised and efficient. Very knowledgable in what they do and great at identifying and confirming the reason and cause of any damp related issues. Would not hesitate to use again and would highly recommend their services.

Advised on work required, came on date and time as arranged. Completed necessary work and cleaned up when finished.

The team at Trustguard were fantastic from day one. We contacted them first for a specialist survey and they provided so much helpful advice and an efficient and high quality service. We then used them for dampproofing and we're really happy with the result. Great communication, speedy service, high quality outputs and a kind and personable team. Thanks Trustguard!

Great communication from Don and the team throughout the lead up to work being completed. I had damp proofing completed in my living room and dining room following a survey after purchase of a property. The team arrived promptly each day of work, were thoroughly professional throughout and kept me informed of all the work they were carrying out at all stages. The work was completed within the agreed time frame without any issues and tidy throughout. A great company that I would definitely use again and recommend to others having similar work carried out.

Excellent communication before and after the survey with trustworthy advice given on how to proceed with the issues.

Excellent service from start to finish. Kept well informed of options and prices. Job done to the standard and times quoted at outset. Even with the recent bad snow was on time and nothing was a problem. Highly recommended.