Endorsed by Which?

Trustguard Ltd t/a Trustguard Damp Proofing

5.0

67 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

OCTOBER 2023

About

We are the North East's professional Building Preservation & Damp Proofing Company. Our Director, Don Cellini, is a PCAQT Qualified Technician with vast experience in all aspects of building & preservation.

Having carried out hundreds of surveys over the years, Don knows the housing stock of the North East 'inside out'.

We offer the following services;

Damp Proofing (Rising Damp & Penetrating Damp)
Woodworm Treatment
Structural Wall Repairs
Roof Renewals & Repairs
Wet Rot & Dry Rot Treatment
Condensation/Black Mould Control
Cavity Wall Tie Replacement
Basement Waterproofing
Extraction of Cavity Wall Insulation

Comprehensive survey reports by our experienced surveyor for Damp, Timber, Wall Ties, Woodworm & Basement Waterproofing.

URGENT & EMERGENCY WORK

Mortgage Retention or been let down by another company? Don't worry - with a team of qualified staff, we can usually fit you in at short notice!

Call NOW on 0191 4159471 to book a survey/quote.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Timber treatment services
    • Injection damp courses
  • Plastering

  • Property refurbishment contractors

  • Specialised building trade contractors

  • Builders

  • More Services

    • wall tie replacement
    • cavity wall ties replacement

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
67 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Full refurbishment
Customer Service
Quality
Value
Don and his team are absolute lifesavers. They boarded ceilings and replastered throughout. But the biggest job that seemed to frighten other builders was having to fully excavate the whole ground floor, fill in and replace the concrete floor. It didn't phase them at all. It feels like a whole new house. I cannot rate them highly enough and would not hesitate to use them again.
Customer in County Durham Posted on 01/11/2024 , work completed 29/10/2024
The trader replied (on 06/11/2024)
Thanks for such a lovely review. We are pleased you contacted us, and we could help. Enjoy your new home! Don and the Trustguard Team
Damp proofing my living room.
Customer Service
Quality
Value
I was really stressed at discovering the signs of damp in my living room. I'd had another company out to assess things and it took them about 10 days before they came out. They said they'd give me a quote though they never got back to me. I looked online and found Trustguard and I contacted them and spoke to Stacie who was really helpful and friendly, and arranged for Don to come out the following day. He is very knowledgeable and assessed the situation and also explained the reasons why this was happening, the age of the house etc. He was able to give me an instant quote. The work was done in stages, which was better for me, and everything was carried out as quoted, efficiently. I would highly recommend Don and the team - and wouldn't hesitate to use Trustguard again.
Customer in Tyne and Wear Posted on 30/08/2024 , work completed 28/08/2024
The trader replied (on 03/09/2024)
Thank you for this lovely review. We are so pleased you contacted Trustguard and we were able to take that stress away for you. Enjoy your home now and if you need anything in the future just give us a call.
Woodworm Assessment - Superb Service
Customer Service
Quality
Value
I contacted TrustGuard looking to have some timbers in my house previously affected by woodworm assessed. Trustguard were really responsive when approached and readily gave advice and a quote about the level of service we needed to fulfil our aims. Trustguard were understanding of our timescales to have the assessment completed and had no difficulty in accommodating this for us. On the day of the visit, the technician arrived on time (and even gave us a call to let us know he was on his way prior!). Don was friendly, knowledgeable and thorough in his assessment whilst at the property. Helpful verbal feedback was provided followed promptly by an email summary of his assessment which we had requested to support the sale of the house. Don understood that getting this back to us on time was really important and required no chasing and everything was done as promised. This level is service and after care is one that other traders should be aspiring to reach. Very pleased with our experience using Trustguard and would recommend them confidently to others.
Customer in Redcar and Cleveland Posted on 30/04/2024 , work completed 26/04/2024
The trader replied (on 02/05/2024)
Thank you for such a great review. We really appreciate you taking the time to complete such a well detailed review! We were happy to assist you in the sale of the house and wish you well for your future. Don and team
Excellent service at a reasonable price
Customer Service
Quality
Value
Carried out a PIV service and filter change in a couple of flats. Have used previously for the install of these systems and they were great then too. A great company to deal with and very organised and efficient. Very knowledgable in what they do and great at identifying and confirming the reason and cause of any damp related issues. Would not hesitate to use again and would highly recommend their services.
Customer in Northumberland Posted on 18/04/2024 , work completed 16/04/2024
The trader replied (on 19/04/2024)
Thanks for such a great review and using us again!
Woodworm Treatment
Customer Service
Quality
Value
I got in touch with Trustguard last year to treat the whole house for Woodworm. Don came out, inspected and gave the date and time and price. The price was a lot more reasonable than other quotes we had received. He came out and was very flexible with our arrangements. The site wasn't clear so they allowed us to treat one room, move the furniture and come back and do the rest. I suffered some health problems in between so I had to postpone the second part. Stacey and Don were very accommodating about the situation and very understanding and patient. They came back and completed the job. All work carried out professionally and to a high standard
Which? Trusted Traders Consumer Posted on 18/04/2024 , work completed 28/03/2024
The trader replied (on 19/04/2024)
Thanks for the lovely review. We are so pleased you used us and we could have been of assistance at a stressful time in your life. We wish you both all the best for the future. A future without woodworm!!!
High Humidity problem in bungalow
Customer Service
Quality
Value
Advised on work required, came on date and time as arranged. Completed necessary work and cleaned up when finished.
Customer in County Durham Posted on 03/04/2024 , work completed 29/03/2024
The trader replied (on 18/04/2024)
Thanks for the review. Glad we could be of service again. Enjoy time in your new home
Great service from a great team
Customer Service
Quality
Value
The team at Trustguard were fantastic from day one. We contacted them first for a specialist survey and they provided so much helpful advice and an efficient and high quality service. We then used them for dampproofing and we're really happy with the result. Great communication, speedy service, high quality outputs and a kind and personable team. Thanks Trustguard!
Customer in Greater Manchester Posted on 18/03/2024 , work completed 11/03/2024
The trader replied (on 25/03/2024)
Thanks for the great review. We really appreciate you taking the time to leave us a review. Good luck with your new property.
Damp proofing - Great service and reasonable price
Customer Service
Quality
Value
Great communication from Don and the team throughout the lead up to work being completed. I had damp proofing completed in my living room and dining room following a survey after purchase of a property. The team arrived promptly each day of work, were thoroughly professional throughout and kept me informed of all the work they were carrying out at all stages. The work was completed within the agreed time frame without any issues and tidy throughout. A great company that I would definitely use again and recommend to others having similar work carried out.
Customer in Tyne and Wear Posted on 16/01/2024 , work completed 12/01/2024
The trader replied (on 24/01/2024)
Thank you for that great review, we appreciate you taking the time to write this. It was a pleasure to complete the job for you. Always nice to hear we would be recommended again.
Damp survey
Customer Service
Quality
Value
Excellent communication before and after the survey with trustworthy advice given on how to proceed with the issues.
Customer in Northumberland Posted on 17/12/2023 , work completed 07/12/2023
The trader replied (on 19/12/2023)
Thank you for your lovely words. Have a lovely Christmas and if you need any other advice in the future, just give us a call. Many thanks Team Trustguard
Excellent work and reasonably priced
Customer Service
Quality
Value
Excellent service from start to finish. Kept well informed of options and prices. Job done to the standard and times quoted at outset. Even with the recent bad snow was on time and nothing was a problem. Highly recommended.
Customer in Tyne and Wear Posted on 08/12/2023 , work completed 04/12/2023
The trader replied (on 13/12/2023)
Thank you for taking the time to leave this great review. It has been a pleasure to complete the work for you, have a great Christmas. All the best for 2024