Trustguard Ltd t/a Trustguard Damp Proofing

This is the second time we have used Trustguard. They installed a damp course for us in January & this time repaired a sprung floor caused by damp rot in our entryway. Don Cellini carried out the work. He was, as always, friendly, helpful, polite, & generous with his time. He explained what had caused the problem, what he would do to remedy it, & before he nailed the floor back into place, showed us what he had done. Afterwards, he removed the old materials leaving us with no clean up & a floor that acts like a floor not a trampoline. As people with little DIY experience & little knowledge of the mysteries of house construction, maintenance & repair, it is very re-assuring & helpful to have someone explain things step by step. The job was completed for a very fair price that matched his quote to the penny. There were no hidden or unexpected costs. Once again, we are delighted with the job Don Cellini carried out. We highly recommend Trustguard & we will be using them for a third job later in the year.

Trustguard quickly diagnosed the cause of my mould problems and recommended the solution of a PIV in my loft, without adding on expensive extras that other companies had recommended. I was impressed by the no frills approach, there was no hard sell of their products & services, just a simple suggested solution, followed by a prompt install. There was an initial delay in communications when trying to contact Don for a quote, but I suspect they are in high demand and once we were in touch, things progressed quickly and smoothly. Don was patient with my numerous questions due to my unfamiliarity with the PIV system, and I'm confident that I made the right decision in choosing Trustguard.

I called TrustGuard as my joiner thought I might have rising damp. Don completed a thorough inspection questioned how often I opened windows, almost never, and ascertained that the problem was condensation, not rising damp. He advised on the correct course of action, the installation of a PIV unit and within a couple of days John came to fit the unit, followed by Steve who connected the unit. Everything was left clean and tidy and the whole operation from start to finish was carried out in the most professional manner. I chose TrustGuard from a search engine as it had the Which accreditation and it is the best thing I could have done. A truly impressive operation.

Don and his team came and did a marvellous job at putting some else’s bodge job right Very helpful and left the job so tidy rang me to say he was on his way made sure I was very happy with the job before we paid him highly recommend this company

An excellent service from TrustGuard Ltd. PIV Unit and damp proof course installed. Could not fault the quality of work and professionalism of this Company. Would highly recommend.

Trustguard fitted a ventilation system in Feb for me. As my previous review states, I was delighted with the service I received. However the measure of a great company is the service they provide after they have your money! This company is everything you want. I rang Don to say the system wasn't working. He arranged to come out a couple of days later, checked the system and found we had accidentally switched it off!! Oops! As I apologised profusely....Don was great took it all in his stride and couldn't have been kinder. This really is the service you would like from every company. Brilliant, thank you.

Was buying an old house and an issue was raised with the homebuyers survey of damp in many places, contacted a couple of companies and got and a wide varied of prices which some was over the top saying the whole house needed doing, spoke to Don and asked him to carry out a survey and as you pay for this services they not trying to rip you off. We were given a moving date and arranged with Don to carry out the works ASAP once we got the keys so the work could be done before we moved in, this date fell through and this was not an issue with Don, once we finally moved in at short notice Don carried out the work straight away in the time frame given, the work was carried out by John who was excellent tidying up as he went and the work was to a great standard. Don & John was very helpful from the first conversation to the end of the job.

Don came to give us a quote, he looked around the property himself to see what was needed - this was great for me as I’m currently working from home so I was not disturbed at all. John then came to do the work over 2 days and once again got on with what he needed to do, he cleaned up after himself and was so efficient completing the work.

Don made a thoroughly sensible assessment of the timbers in our building and carried out the work in good time, keeping us well informed along the way. Recommended.

I have been very impressed with my dealings with Trustguard from start to finish. Internet searches revealed a helpful, easy to navigate website with up-to date, useful and relevant information. Communications with Don were excellent, with prompt responses to queries and accommodating on a convenient work date. His quote was very competitive, and Don was extremely helpful at all stages; he is clearly very experienced and very knowledgeable about this specialist work. I felt confident at the outset that I was dealing with a reliable, professional company. The work was completed on time and was carried out in a considerate and very professional and efficient manner. I would not hesitate to recommend Trustguard.