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Endorsed by Which?
Trustguard Ltd t/a Trustguard Damp Proofing
Opening Hours
Today -
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–17:00
- Saturday - Closed
- Sunday - Closed
Organisations and Awards
About
We are the North East's professional Building Preservation Company, in business since 2012. As well as being Which trusted traders we are also members of the Federation Of Master Builders and a TrustMark Government approved business.
We offer the following services;
Cavity Wall Tie Surveys
Cavity Wall Tie Replacement Works
Damp Proofing Surveys
Damp Proofing Installation Works
Woodworm Surveys
Woodworm Treatments
Structural Wall Repairs
Condensation/Black Mould Control
Comprehensive survey reports by our experienced surveyor for Damp, Cavity Wall Ties, Woodworm, Condensation Black Mould
URGENT And EMERGENCY WORK Undertaken
Mortgage Retention or been let down by another company? Don't worry - with our team of highly experienced staff, we can usually fit you in at short notice!
Call NOW on 0191 4159471 to book a survey/quote.
What we do
Damp proofing and timber preservation services
- Woodworm treatment
- Condensation and humidification control
- Timber treatment services
- Injection damp courses
Plastering
Property refurbishment contractors
Specialised building trade contractors
Builders
More Services
- wall tie replacement
- cavity wall ties replacement
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
70 reviews
Recommended
Recommended
by 99% of customers
Sort by
Amazing service
Customer Service
Quality
Value
Don came to give us a quote, he looked around the property himself to see what was needed - this was great for me as I’m currently working from home so I was not disturbed at all. John then came to do the work over 2 days and once again got on with what he needed to do, he cleaned up after himself and was so efficient completing the work.
Thomas in Tyne and Wear
, work completed
Recommended
Prompt, helpful and efficient
Customer Service
Quality
Value
Don made a thoroughly sensible assessment of the timbers in our building and carried out the work in good time, keeping us well informed along the way. Recommended.
Customer in County Durham
, work completed
Recommended
Very Professional
Customer Service
Quality
Value
I have been very impressed with my dealings with Trustguard from start to finish. Internet searches revealed a helpful, easy to navigate website with up-to date, useful and relevant information. Communications with Don were excellent, with prompt responses to queries and accommodating on a convenient work date. His quote was very competitive, and Don was extremely helpful at all stages; he is clearly very experienced and very knowledgeable about this specialist work. I felt confident at the outset that I was dealing with a reliable, professional company. The work was completed on time and was carried out in a considerate and very professional and efficient manner. I would not hesitate to recommend Trustguard.
Customer in County Durham
, work completed
Recommended
Friendly, fast and efficient company
Customer Service
Quality
Value
We called Trustguard for help and advice with a woodworm problem. Don and his team assessed the job and carried out the spray treatment very quickly and with minimum disruption. Very satisfied and all done within a week. Also, communication with Don was excellent, it was an all-around friendly but very professional experience. Would definitely recommend it.
Susan in County Durham
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Don came out promptly at the agreed time. Saw the condensation problem. He put my mind at rest that it could be cured and recommended a PIV at a fair price for system and installation. He had a look at other areas of the house i had concerns and told me not to worry and didn't try to sell me anything. John arrived at the agreed time, fitted the PIV and left the area clean and tidy. Steve, the electrician, again arrived at the agreed time and did a clean and tidy job. Don and his team are everything you want from tradespeople. Efficient, tidy, fair price, i would recommend their services to anyone.
Customer in Tyne and Wear
, work completed
Recommended
Professional, efficient, friendly
Customer Service
Quality
Value
I had a partially collapsed old style plaster ceiling. Don came at a time that suited me to inspect, described what needed to be done and gave a price for the job immediately. He is very friendly. Don then accommodated my availability for the day and time of the job. His colleague John arrived exactly on the time agreed and was also very friendly and professional. John and Don got the job done on the day and left everything neat and tidy. It’s great when you find someone like this to do work in your house. I wouldn’t hesitate to recommend Trustguard
Customer in Tyne and Wear
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I would not hesitate to recommend Don and his team at Trustguard. Firstly Don came out at Straight away after contacting him saying I needed work done ASAP. He is professional and knowledgeable...I still had another quote to get from another company but after been impressed with don’s professionalism, knowledge and competitive price I cancelled the other appointment. The work was completed on time and he even took money off the final bill after the scaffold cost came in cheaper than expected which I think was very honest. 5 Star service and I would not hesitate to use again
Customer in Tyne and Wear
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Had a large damp problem that required some attention. Got in touch with Don and was impressed with his professional approach from square one. I work funny hours and he was very accommodating. The work was completed in a timely manner and very well done. Decent price, Professional service and very good after care. Would highly recommend 👍
Darren in Tyne and Wear
, work completed
Recommended
Brilliant service from an honest tradesman
Customer Service
Quality
Value
I contacted trust guard and within 24 hours I had Don at my door. He diagnosed the problem and explained in layman's terms what was needed and more importantly what was not. After an hour of his explanations, I cancelled the two later firms I had also asked to attend my property as this gentlemen is clearly the best company in the North East and if I have found the best then why settle for less. I found his price very reasonable for the amount of work that was to be carried out. As far as I'm concerned, this is a company he should be proud of and I would have no hesitation in recommending him.
Customer in Tyne and Wear
, work completed
Recommended
Woodworm issue
Customer Service
Quality
Value
Emailed Trustguard with a woodworm problem, came out the following day and completed the treatment. Great service!
Customer in Tyne and Wear
, work completed
Recommended