Endorsed by Which?

Trustguard Ltd t/a Trustguard Damp Proofing

5.0

70 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

OCTOBER 2023

About

We are the North East's professional Building Preservation Company, in business since 2012. As well as being Which trusted traders we are also members of the Federation Of Master Builders and a TrustMark Government approved business.

We offer the following services;

Cavity Wall Tie Surveys
Cavity Wall Tie Replacement Works
Damp Proofing Surveys
Damp Proofing Installation Works
Woodworm Surveys
Woodworm Treatments
Structural Wall Repairs
Condensation/Black Mould Control

Comprehensive survey reports by our experienced surveyor for Damp, Cavity Wall Ties, Woodworm, Condensation Black Mould

URGENT And EMERGENCY WORK Undertaken

Mortgage Retention or been let down by another company? Don't worry - with our team of highly experienced staff, we can usually fit you in at short notice!

Call NOW on 0191 4159471 to book a survey/quote.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Timber treatment services
    • Injection damp courses
  • Plastering

  • Property refurbishment contractors

  • Specialised building trade contractors

  • Builders

  • More Services

    • wall tie replacement
    • cavity wall ties replacement

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
70 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Fantastic work from start to finish
Customer Service
Quality
Value
Don has recently completed a full damp course for us,and a plaster skim of Staircase,hall and landing.Excellent 5* service from survey to completion of the work. He was also able to fit the work in with my schedule. All work was completed on time and to a very high standard. Don and his team are a great set of lads and I would have no hesitation in using them again and would highly recommend Trustguard to anyone. Debbie Fencehouses
Debbie Wilkinson Posted on 10/08/2016 , work completed 10/08/2016
The trader replied (on 02/05/2023)
Thank you for the review and recommendation
Great Job
Customer Service
Quality
Value
Don resolved long standing damp problems in kitchen, sitting room and dining room. Kitchen was particularly bad and other traders had failed to resolve the problem over a number of years. From initial contact to get an estimate through to post job snagging everything was done promptly and efficiently and disruption kept to a minimum. Also everything was explained very clearly. I am really pleased with the work and have no hesitation in recommending to others.
lizann Posted on 08/07/2016 , work completed 08/07/2016
The trader replied (on 02/05/2023)
Thank you for the review and recommendation
Wall ties
Customer Service
Quality
Value
We required wall ties on our end terraced property and had various promises of quotes from other companies who either didn't turn up or just did a drive by with a follow up phone call. Don was prompt professional and honest and the lads on the job were polite and hardworking and stayed on the job until it was done , would use this company again!
Andrea Posted on 06/02/2016 , work completed 06/02/2016
The trader replied (on 02/05/2023)
Many thanks for this great review
Excellent work, done as planned
Customer Service
Quality
Value
Don recently did a DPC for a chimney breast in a house I rent to professionals. He agreed to do it between Christmas and New Year, which suited the tenants as they were away. He did the job exactly as planned and very professionally. Don has also done two house refubs for me, so it was no surprise that he did this small job well. My only hesitation in recommending him is that I don't want him to be so busy that he can't do the next job for me!!
Which? Trusted Traders Consumer Posted on 06/01/2016 , work completed 06/01/2016
The trader replied (on 02/05/2023)
I will always have time to complete more work for you. Kind review, thanks for leaving it
Professional service, good advice, value for money
Customer Service
Quality
Value
I would not hesitate to recommend TrustGuard! TrustGuard recently carried out and inspection and some damp proofing at my two bed ground floor flat. I asked for someone to come out urgently and on a certain day. Don was able to come out at this time and did a very thorough inspection of my whole flat, using the latest technology and taking the time to explain all aspects of the problem to me and the options for repair. Don did not recommend any unnecessary work, and in fact tried to talk me into trying a few "self help" remedies in respect of condensation before going to the expense of installing a PIV unit. I took on board Don's advice and decided to deal with some penetrating damp first and review the condensation problem over time. Don was then to complete the job within a week of coming to the property to give me a quote, at a time and day suitable for me. His time estimate (that the job would take only one day) was accurate. TrustGuard charged a reasonable price comparable with other businesses and I felt I got good value for money for the work. The quality of the work was completed to a very high standard. Considering the dust involved in removing plaster Don covered all of my furnishings and left my flat in a very neat and tidy state. All rubbish was taken away - something not every tradesman does these days! Overall I am very impressed with TrustGuard and I will definitely be using them again on other jobs I need doing.
hattifattener Posted on 05/01/2016 , work completed 05/01/2016
The trader replied (on 02/05/2023)
Thanks for the recommendation and leaving a great review
Highly recommended - will use again.
Customer Service
Quality
Value
I used Don to solve a damp issue at my tenanted flat - his work was fast, efficient and clean - can't fault it. Excellent communicator. Will definitely use again.
morgala Posted on 04/01/2016 , work completed 04/01/2016
The trader replied (on 02/05/2023)
Many thanks for leaving the review
friendly, professional and competative
Customer Service
Quality
Value
Don was one of several companies we had out to look at a damp problem we had. He did the most thorough inspection of the traders who came and explained what was wrong, why he came to that conclusion and what needed done. He was friendly, professional and his price was very competative. The work was completed within the time scale he gave and he made sure we were happy with everything before he left. Would definitely use this company again and recommend to others too.
angeline brown Posted on 31/12/2015 , work completed 31/12/2015
The trader replied (on 02/05/2023)
Thanks for the review and recommendation
Trustguard ltd
Customer Service
Quality
Value
Don was friendly and professional
giselle Posted on 11/12/2015 , work completed 11/12/2015
The trader replied (on 02/05/2023)
Many thanks for this review
Damp proofing work
Customer Service
Quality
Value
They did an exceptional job and we are very pleased with what Don has done. It was done on the day and we've had no issues since.
Mark, Sunderland Posted on 02/03/2015 , work completed 02/03/2015
The trader replied (on 02/05/2023)
Great, thanks for the review
I'd definitely use him again
Customer Service
Quality
Value
Don damp poofed a party wall with a membrane and plastered over it, also adding some fittings. I am happy with his work, his response and the quote provided.It's been a long standing problem, which others have tried and failed with. He finished on time and I would definitely use him again
Julie, Chester-le-Street Posted on 15/02/2015 , work completed 15/02/2015
The trader replied (on 02/05/2023)
Thanks for this review and recommendation