Would not recommend
Work was completed back in late 2017, it’s been a while but constant issues. We paid for two roofs to be changed, the main issue being our utility roof gushing with water. They replaced the entire roof on both parts of our property. Mid 2018, and our utility roof was gushing with water once again. 10-year guarentee on work so we contacted them. We were told we needed new flashing, flashing which we paid for in the first place but apparently, we just paid for main roof as we wanted to save money. Never had this conversation with the fella, we paid for fully fitted water tight roofs, we didn’t ask for discounts or bits knocked off to save us money. As I just needed the work sorting, I paid them further for flashing. Less than a year later 2019, I was having the same exact issue. Contacted again and I was advised it's my neighbouring property's fault but the trader said a bit of sealant will sort it. A month later I contacted again with the exact same issue. Since that time the trader refused to come out again advised it was my neighbouring property's fault. Since 2019 we have had to deal with a leaking utility roof, and I mean gushing with water not just a small drip. Our insurance wouldn’t cover us, so we’ve saved and this year got a brand new roof completed, to which they found massive holes in the roof felt, and not enough tiles were used for the slope of the roof. I would not recommend this company.
Customer in County Durham
Posted on 07/09/2024
, work completed 21/12/2017
Very difficult to contact to come and fix problems
Complete roof replaced December 2022. Promised lead flashings front and rear but not fitted. Reason for not fitting, stone wall was too hard. Roof leaked. Eventually came out April 2023 and siliconed cracks in cement where lead flashings should have been fitted. Roof still leaked. Advised but never replied. November 2023 sent several emails and pictures. Promised to come out and fit lead flashings as originally promised. Eventually came out April 2023 after blaming bad weather. I offered to pay for scaffolding to help out. Last contact by telephone said not coming out as problem was with neighbouring property. Rainwater was soaking through 18 inch stone wall and coping stones into my loft. Paid another Company to fit lead flashings. Came out within 2 weeks, fitted lead flashings front and rear. Advised stone was extremely soft and water would not soak through 18 inch stone wall or coping stones. Roof does not leak anymore. Do not recommend Turners Roofing Services.
Customer in County Durham
Posted on 21/08/2024
, work completed 02/12/2022
Replacing flat roof and repairing chimney
Thankyou to Tom and his team for excellent work. We were kept informed prior to the work starting and the work carried out was very high standard. The team were all so pleasant. We had been let down by so many other firms so were delighted to find such a relable trustworthy firm. We can highly recommend Tom and his firm
Customer in County Durham
Posted on 17/02/2024
, work completed 16/02/2024
Recommended
Turners Roofing Services
Tom and his team have just replaced the roof on my house and garage along with new guttering, facias and soffits. The work done was to the highest standard with all the team being friendly, considerate, tidy and very professional. The work was done on the dates originally agreed and completed within the specified time scale. The team took the time to explain exactly what they were doing and were impeccably tidy cleaning up after themselves every day. I received a number of quotes from various local companies but Tom stood out from them with his vast experience and a full comprehensive breakdown of costs and time scales. All the team have been working with Tom for a number of years and that is reflected in their efficiency and camaraderie and it is clear they all take pride in doing a great job. Thank you Tom and your team for a great job.
Customer in County Durham
Posted on 13/07/2023
, work completed 12/07/2023
Recommended
Excellent trader
Turners replaced the lead valley on our main roof over two days. Every stage of the work was clearly explained beforehand, progress updated throughout each day and all work areas were kept clean and tidy at the end of each working day. Jon and his team were extremely professional and polite and clearly carried out the work as described, taking no shortcuts and finishing to a high standard. We have no hesitation in recommending Turners for your roofing work.
Customer in County Durham
Posted on 16/02/2023
, work completed 16/02/2023
Recommended
Replacement of pitched roof and refurbishment of flat roof.
Turners replaced my main roof, including taking down the chimney. They also refurbished my fibreglass flat roof. I asked them to quote for replacing it, but they were very honest and said no, it just hadn't been finished correctly and they could put it right. Have no hesitation in recommending, very easy to deal with, clean everything up after themselves and really pleased with the job they have done. Also were very competitive on price.
Barbara in County Durham
Posted on 31/01/2022
, work completed 31/01/2022
Recommended
Fantastic roof replacement
Tom Turner, his son Jon and the crew have just completed a fantastic job for us. They’ve fixed our kitchen extension/part Conservatory roof. We negotiated a great price before the work began. They were extremely punctual, very friendly and polite. Always cleaned up, never left any mess. They kept us informed throughout how it was all going. Nothing was too much trouble, they are a credit to the trade and we would definitely recommend them to anyone having any problems or wishing to replace them, they will definitely help. Thank you so much, guys. Our roof is fantastic. Well done.
Linda & Davy in County Durham
Posted on 02/08/2021
, work completed 21/07/2021
Recommended
Complex architectural failing needing redress
Turners Roofing Services responded quickly in investigating. Tom ensured he had a full observation of the actual problem and took time to explain in detail. His advice and plan of action was thorough and in accordance with the reports I had obtained from two different structural engineers. Additionally he was able to back up what needed doing with how it would be done. A truly genuine experienced professional team that I would have no hesitation in recommending.
Ray in County Durham
Posted on 24/06/2021
, work completed 15/06/2021
Recommended
Excellent Work
Tom Turner and his son, John, and their workers, have just completed an excellent job in putting on a new roof on the front of my house. They went out of their way to be helpful and overcame any difficulties with speed and efficiency. They are fast workers; in my case, replacing rotting timbers with new ones and replacing old tiles with slates. They kept to the original budget despite extra work being needed. I fully intend to use Turners to replace the roof at the back of my house as soon as possible. I thoroughly recommend them.
Customer in Bishop Auckland
Posted on 06/11/2020
, work completed 06/11/2020
Recommended
Great work efficient and very helpful
What a great set of lads, I used them to replace the ridge tiles, felt and fit a dry verge gables on my bungalow plus also replacing my garage roof with a new fiberglass top. They also brushed the moss off the roof which had been gathering for years and treated it with a moss treatment. They kept me up to date through the process and I would have no hesitation in recommending them. Thanks Ron and the lads.
Customer in Darlington
Posted on 28/10/2020
, work completed 26/10/2020
Recommended
Fast, efficient and helpful
I used Turners Roofing for a small repair in the past and was pleased with the service. They have now completed a full roof replacement, not straight forward considering the tiles were asbestos and we are in the middle of a pandemic. They have done a great job, it looks really good. Because of the fear of further lockdown and the weather closing in he brought both teams on the job and it was done within a weather window of 3 days. He was in constant contact and informed me of all stages including getting the materials and storing them so he could still work if we were locked down. Tom was pleasant and communicative at all times. I would highly recommend them.
Customer in Darlington
Posted on 06/10/2020
, work completed 02/09/2020
Recommended
Great job
Rang to see if it was ok to start the job, they were quick, very efficient, clean and tidy, kept informed of what they were doing. Would highly recommend.
Customer in County Durham
Posted on 05/03/2020
, work completed 04/03/2020
Recommended
Good, solid, reliable trader
Tom and his men went to my daughter's property to fix a leak that was causing damp in one of the bedrooms. They renewed the lower part of the roof and it's lining and replaced the gutter which had been cut a bit short. They were very quick to respond we got the quote and the work done in a week. Tom was very pleasant and helpful.
Marian
Posted on 30/11/2019
, work completed 15/11/2019
Recommended
Couldn’t be happier
Where to start. Tom and his crew are excellent. They always turned up on time, always polite, did exactly what they said they would do, etc. The work that they have done, and it was a lot, is superb. I would have absolutely no hesitation in recommending them to anybody.
Customer in County Durham
Posted on 11/10/2019
, work completed 11/10/2019
Recommended
Excellent work.
A reasonable quote at the beginning, small change of plan for a quality finish at no extra charge. Clean and professional workmanship. Polite and punctual.
David, County Durham
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Highly Recommended
Turners put in a new flat roof to our kitchen extension. They always turned up promptly and the quality of the work was very good. I would recommend to anyone.
Paul County Durham
Posted on 20/08/2018
, work completed 20/08/2018
Recommended
Prompt, really neat and professional
Excellent job throughout. Kept job immediately clean. Would recommend.
Steven, County Durham
Posted on 02/03/2017
, work completed 02/03/2017
Recommended
Delighted with all of work
Roofer was recommended to us. Fulfilled all expectations.
William, County Durham
Posted on 02/03/2017
, work completed 02/03/2017
Recommended
Did exactly what they promised
Responded to contact within 5 hours which was unexpected as it was a weekend. They arranged to come out to see the job within 24 hours, arrived on time, clear advice on options given with clear price quoted and time scales to complete the job . Arrived ahead of schedule to start the job with clear details of how long when they would arrive what they would do and when . Polite at all times . Cleared up after job and guarantee for new garage roof hand delivered 3 days later on time as agreed. No qualms about quality of products or expertise .
sue smith
Posted on 05/02/2017
, work completed 05/02/2017
Recommended
Prompt & professional
Quality is given as four only because the work completed was on the roof and we are unable to fully inspect it, but as far as we can see a good job was done. The team was polite, left the premises clean & tidy. Estimates given were within acceptable totals of final costs.
Kathleen, County Durham
Posted on 01/02/2017
, work completed 01/02/2017
Recommended
Professional job
They repaired roof and ridge tiles, and were very courteous and professional. Also extremely clean and tidy!
Mr R, County Durham
Posted on 01/03/2016
, work completed 01/03/2016
Recommended
Fibreglass roof fitted and tiled
I am more than happy with their service, I had no problems at all and would recommend them to anyone.
Lee, Bishop Auckland
Posted on 15/01/2016
, work completed 15/01/2016
Recommended
Very happy with 5* service
I would definitely recommend them, 5*, very quick to respond and resolve queries, they also had upfront clear pricing.
Victoria, Bishop Auckland
Posted on 11/01/2015
, work completed 11/01/2015
Recommended