Endorsed by Which?

TVM Cheltenham Ltd

4.9

33 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–17:00
  • Sunday - Closed

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About

TVM Cheltenham Ltd. was established in 2000. We are a small family run business that specialises in Enabling People with Mobility Solutions.

We supply, install and maintain a carefully selected range of equipment and assistive technologies that allow people and their carers to maintain a good level of mobility and independence in and out of their homes.

Our industry trained engineers will be happy to visit and advise on any particular equipment that may be required.
We will issue a without obligation free quotation.

We offer the following equipment:

Ramping, Modular and Portable
Stair Lifts, Straight and Curved
Through Floor Lifts
Step Lifts
Ceiling and Floor Hoists
Automatic Door Openers and Intercom Systems

We offer a full Maintenance Service which includes:

Routine Maintenance of your equipment, including LOLER Testing
24 hour 365 day Emergency Repair service

If you are unhappy with your current maintenance contract, give us a try.

What we do

  • Disability and mobility

    • Stairlifts
    • Home adaptations
    • Bathing aids
    • Access ramps - indoor and outdoor
    • Disabled Lifts
    • Stairlift Engineers
    • Step Lifts
    • Through Floor Lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
33 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Friendly and Efficient Service
Customer Service
Quality
Value
Ben gave excellent customer service throughout. He was friendly and approachable. He paid attention to detail and all my requests so that I had everything fitted exactly as I wanted it. He also said I could call any time to request any adjustments later on if I would like. Highly recommend TVM Cheltenham for their chair lift services.
Customer in South Gloucestershire Posted on 03/07/2024 , work completed 16/06/2024
Excellent follow up and service
Customer Service
Quality
Value
Following install last September we felt we would like stairlift to be faster around corner and on second half of run for my dad . Having phoned the company Ben came to the house and made the stairlift quicker and supervised 3-4 test runs to ensure everything was optimised. Top service and very reassuring for my father to fine tune with Ben because he had also fitted the lift initially and gave dad a lot of confidence. Top service
Customer in Gloucestershire Posted on 14/06/2024 , work completed 08/06/2024
The trader replied (on 02/07/2024)
Thank you for sending us fantastic feedback. We are very pleased that your dad has a lot of confidence. We are always here for your dad. Again, thank you very much for taking time to send us this lovely review.
Quality work professionals
Customer Service
Quality
Value
Received a call on Monday to proceed with work on the Friday. Two tradesmen arrived on time as promised. Both were friendly and set about their work immediately. On inspecting their work afterward I was pleasantly surprised with the quality of the installation. They worked well as a team. Would recommend them to all.
Customer in South Gloucestershire Posted on 19/04/2024 , work completed 19/04/2024
The trader replied (on 05/05/2024)
This is just fantastic to read. Thank you for taking time to post such a lovely review. TVM Cheltenham LTD strive to give the best quality and aftercare. May I ask what was installed and if you know the engineers, so I am able to pass on the amazing feedback. ben@tvmcltd.co.uk Again, thank you for your kinds words and have a lovely bank holiday weekend. Ben.
Lovely people and great job
Customer Service
Quality
Value
The company were lovely and caring, the work was done efficiently and cheerfully. They were a pleasure to have around. They worked with our budget. I would recommend them every time. Very pleased.
Customer in South Gloucestershire Posted on 01/02/2024 , work completed 21/12/2023
The trader replied (on 24/02/2024)
Fantastic review. Thank you for taking time to express how well TVM carried out the installation of your new stairlift. As our engineers explained, we are always here for you!.
Excellent experience
Customer Service
Quality
Value
First class Cant speak highly enough of Ben the engineer who was so proffesional and helpful.and gave us the reassurance we wanted. We r more than satisfied.
Customer in Gloucestershire Posted on 30/09/2023 , work completed 30/09/2023
The trader replied (on 05/11/2023)
Thank you for your thoughtful and positive review. Reading such reviews truly energizes our team to strive even harder for the benefit of our customers. Positive feedback is always a great source of motivation for us!
Installation of a Thyssen Homeglide stairlift
Customer Service
Quality
Value
Ben from TVM Cheltenham Ltd, came out first to discuss and assess our needs and recommend which stairlift would be suitable, and also different options available. He did not try and pressure us at all and was very helpful. Once ordered it was fitted on time and Ben was polite and friendly throughout and showed us how to use the stairlift and also got my husband to use it before he left to make sure my husband was comfortable using it. He cleaned up any mess and said if we were not sure or any problems to phone them. Highly recommend TVM stairlifts.
Customer in Gloucestershire Posted on 24/08/2023 , work completed 16/08/2023
The trader replied (on 10/09/2023)
Hi, thank you for taking the time to leave us fantastic feedback. This is heart warming to read. I hope the lift is helping. We are here for you 24/7 365 days a year. I'll pass this message on to Ben. Again thank you so much.
Stairlift Service.
Customer Service
Quality
Value
Absolutely fantastic service. Appointment arranged easily, engineer was prompt, friendly & work carried out faultlessly. Stairlift working far more efficiently following the service, no mess left, an absolutely faultless service provided. Would highly recommend.
Customer in Gloucestershire Posted on 06/08/2023 , work completed 25/07/2023
The trader replied (on 10/09/2023)
Brilliant. Thank you for taking time out leaving us great feedback. Please don't hesitate to contact us if you ever need our help. We are always here!.
Stairlift installation
Customer Service
Quality
Value
Very pleased with our new stairlift. The fitters were very good and helpful. Would highly recommend.
Customer in Gloucestershire Posted on 08/06/2023 , work completed 16/05/2023
The trader replied (on 13/06/2023)
Good morning. Thank you for your incredible feedback. I'll pass the positive feedback onto Ben and Leon. If you need any assistance, please don't hesitate to give our team a call.
Excellent All-round Service
Customer Service
Quality
Value
We contacted TVM seeking an installation of a new or reconditioned stairlift at short notice. Thankfully they were able to so. Their all-round service was excellent from initial contact to completion, including speedy and polite responses. The installation team were excellent, efficient and cleaned up after themselves. Highly recommended.
Customer in Gloucestershire Posted on 07/04/2023 , work completed 06/04/2023
The trader replied (on 21/04/2023)
Good afternoon. Thank you for leaving TVM such a fantastic review. We are all happy that we managed to install the stairlift quickly and professionally. TVM have a great team, and our main priority are our customers. Please don't hesitate to contact us with any assistance you may need. We are here for you 247. Regards TVM Team
Fantastic job
Customer Service
Quality
Value
We're absolutely delighted with the lift that TVM installed for us. We live in an old crooked terraced house without any straight walls or right angles but the fitters went above and beyond to get it right for us . Despite having extra problems that we didn't know about like wood worm in the floor joists the fitters carried on working late at night to get the job done and always with a cheery smile and banter. We were kept informed about the progress of the job as we were away for some of the time of the installation. Thoroughly recommend this company for an excellent job done by a very professional team of fitters.
Customer in South Gloucestershire Posted on 23/02/2023 , work completed 21/02/2023
The trader replied (on 25/02/2023)
This is fantastic to read. Thank you so much for taking time to write such a review. Our engineers enjoyed the challenge, and it was such a pleasure meeting Amber. ( Most playful, kind natured Rottweiler Doggie ) ever!!! Beautiful.
Stair Lift - Annual Service
Customer Service
Quality
Value
The work was carried out on time. The representative was very polite, friendly and helpful. I would thoroughly recommend TVM Cheltenham. I have been with them for several years now. They are a very caring company and can always be relied on to do a first class job.
Customer in North Somerset Posted on 26/10/2022 , work completed 26/10/2022
The trader replied (on 29/10/2022)
Good Morning. Thank you for taking time to leave TVM great feedback and for being a long serving customer. We have passed your feedback onto the relevant engineer. It makes us happy to read such fantastic feedback from our loyal customers. Thank you
Hoist/lift service
Customer Service
Quality
Value
Prompt arrival for service .Everything sorted professionally as usual. Left in a clean and tidy condition. Would definitely recommend TVM.
Customer in Gloucestershire Posted on 24/10/2022 , work completed 24/10/2022
The trader replied (on 26/10/2022)
Thank you for the great feedback. TVM are so pleased your happy with the service we provide. I will make sure your feedback is past to the engineer and our office. Thank you.
Ceiling track hoist, really happy
Customer Service
Quality
Value
This product will make life easier for my partner who’s got poorly, Charlie and Mark left it nice and clean and explained plainly how the unit works. 10/10 would recommend
Customer in South Gloucestershire Posted on 12/10/2022 , work completed 12/10/2022
The trader replied (on 18/10/2022)
Good Evening. Thank you for your positive feedback, I'll be sure to pass your excellent comments onto Charlie and Mark. We are very grateful thank you.
New stairlift
Customer Service
Quality
Value
Ben and Mark were amazing, they treated our home with respect and did an amazing job. They have made such a difference to dads life and we appreciate them very much for the work they have done and for their respectful manner.
Customer in Gloucestershire Posted on 07/10/2022 , work completed 03/10/2022
The trader replied (on 09/10/2022)
Good afternoon. Thank you for your lovely feedback, I'll be sure to pass this onto Ben and Mark. TVM will always be here to assist you.
Otolift Stairlift fitting
Customer Service
Quality
Value
Tvm Ltd came and carried out a survey and appraisal for a choice of Stairlift’s, they were very clear in all aspects of the procedure and there was no pressure put on us at any stage to make a decision. We were extremely impressed in the installation, fitting a new double electrical socket with very little disruption and leaving everything very clean and tidy after the works were completed. On completion Ben showed us how everything worked and got me to do a test run making sure we were happy and confident with everything before they left.
Customer in Wiltshire Posted on 14/09/2022 , work completed 07/09/2022
The trader replied (on 14/09/2022)
Thank you for your kind words. Customer satisfaction at TVM is our top priority. We're here to assist you in any way we can. Regards Ben
Polite & efficient
Customer Service
Quality
Value
Engineer arrived as scheduled and was polite & efficient and cured the problem.
Terence, Gloucestershire Posted on 06/05/2020 , work completed 27/02/2020
Couldn't have chosen better firm!!!
Customer Service
Quality
Value
Installed stairlift. Done as instructed to highest degree. Very professional - super polite (cant speak highly enough of them) Completely helpful/no mess/no problems. Would gladly recommend to anyone. Worked non stop on hottest day of year. Well done to all. Second to none! Excellent - cant fault them!
Ron, Gloucestershire Posted on 16/08/2019 , work completed 16/08/2019
Through floor lift
Customer Service
Quality
Value
Installation of through floor lift carried out very efficiently. Excellent service from the outset. Work carried out with the minimum of disruption by pleasant courteous staff. Good value for money.
machya Posted on 01/11/2018 , work completed 01/11/2018
Excellent customer service.
Customer Service
Quality
Value
TVM Cheltenham did an absolutely fantastic job for our company. The initial visit was very thorough with the man giving us advice both on the hoisting system we were looking at putting in and other areas he had expertise in, which was really helpful. The quotes were very competitive and we easily accepted them over the other companies that were more expensive far less helpful. The office staff helped us whenever we needed it and the chaps who fitted the hoist were brilliant. They got round a last minute problem really well, with little fuss and fitted the system perfectly making no mess. The attention to keeping our space clean was exceptional. They are a friendly company who seem able to help you in any way they can. I have now used them for two projects and they have been brilliant for both. The best customer service of any company I have ever experienced.
Andrew Posted on 20/09/2018 , work completed 20/09/2018
Prompt and professional.
Customer Service
Quality
Value
A stairlift was fitted, which I was extremely pleased with from start to finish. The standard of work was excellent.
Joan, Avon Posted on 30/08/2018 , work completed 30/08/2018
First class job
Customer Service
Quality
Value
Turned up on time, fitted promptly and no mess. Fitter friendly and gave concise instructions on stair lift operation.
Peter, Avon Posted on 13/06/2018 , work completed 13/06/2018
Super outcome
Customer Service
Quality
Value
Despite several setbacks TVM persevered to provide me with a solution. The lift was professionally installed and I am very grateful to Kevin and TVM for a super outcome.
Frances, Avon Posted on 05/06/2018 , work completed 05/06/2018
High quality workmanship
Customer Service
Quality
Value
Extremely impressed with the quality and professional attitude. I would have no hesitation in recommending them - a good job very well done,
Michael, Avon Posted on 30/05/2018 , work completed 30/05/2018
Very Pleased
Customer Service
Quality
Value
Very pleased with stairlift, installation and service.
Brian, Gloucestershire Posted on 03/05/2018 , work completed 03/05/2018
Efficient and personal
Customer Service
Quality
Value
A great 'can do' attitude and quick and efficient service. Over and above the usual service.
Gareth, Avon Posted on 26/04/2018 , work completed 26/04/2018
Fast, efficient, friendly service.
Customer Service
Quality
Value
Kevin went out of his way to install/supply the disabled ceiling mounted lifting hoists ready for my discharge from hospital. Could not wish for better task, efficient, friendly service.
Derek, Gloucestershire Posted on 19/04/2018 , work completed 19/04/2018
Fantastic service
Customer Service
Quality
Value
Staff were very helpful, kind and efficient. The hoist was delivered promptly and clear explanation given as to usage. Very reasonable rates. Makes a big difference to our freedom. Definitely use them again.
Which? Trusted Traders Consumer Posted on 23/03/2018 , work completed 23/03/2018
Hoist review
Customer Service
Quality
Value
Very efficient, punctual.
Anita, Worcestershire Posted on 05/09/2017 , work completed 05/09/2017
Service & Repair of Lift
Customer Service
Quality
Value
We have used TVM for some years now and the service is very good. Will definitely recommend this company.
Sydney, Stow-on-the-Wold Posted on 25/07/2017 , work completed 25/07/2017
My review
Customer Service
Quality
Value
Most impressed. I have no hesitation in recommending.
Kenneth, Gloucestershire Posted on 24/02/2017 , work completed 24/02/2017
My Review
Customer Service
Quality
Value
Servicing hoists, baths, stand aids
Which? Trusted Traders Consumer Posted on 18/10/2016 , work completed 18/10/2016
Prompt and professional
Customer Service
Quality
Value
Prompt and efficient and good knowledge of product.
Which? Trusted Traders Consumer Posted on 11/09/2016 , work completed 11/09/2016
Very satisfied customer
Customer Service
Quality
Value
Maintenance and service to stairlift
Which? Trusted Traders Consumer Posted on 25/08/2016 , work completed 25/08/2016