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Endorsed by Which?
TVM Cheltenham Ltd
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday 09:00–17:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
TVM Cheltenham Ltd. was established in 2000. We are a small family run business that specialises in Enabling People with Mobility Solutions.
We supply, install and maintain a carefully selected range of equipment and assistive technologies that allow people and their carers to maintain a good level of mobility and independence in and out of their homes.
Our industry trained engineers will be happy to visit and advise on any particular equipment that may be required.
We will issue a without obligation free quotation.
We offer the following equipment:
Ramping, Modular and Portable
Stair Lifts, Straight and Curved
Through Floor Lifts
Step Lifts
Ceiling and Floor Hoists
Automatic Door Openers and Intercom Systems
We offer a full Maintenance Service which includes:
Routine Maintenance of your equipment, including LOLER Testing
24 hour 365 day Emergency Repair service
If you are unhappy with your current maintenance contract, give us a try.
What we do
Disability and mobility
- Stairlifts
- Home adaptations
- Bathing aids
- Access ramps - indoor and outdoor
- Disabled Lifts
- Stairlift Engineers
- Step Lifts
- Through Floor Lifts
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
33 reviews
Recommended
Recommended
by 100% of customers
Sort by
Friendly and Efficient Service
Customer Service
Quality
Value
Ben gave excellent customer service throughout. He was friendly and approachable. He paid attention to detail and all my requests so that I had everything fitted exactly as I wanted it. He also said I could call any time to request any adjustments later on if I would like. Highly recommend TVM Cheltenham for their chair lift services.
Customer in South Gloucestershire
, work completed
Recommended
Excellent follow up and service
Customer Service
Quality
Value
Following install last September we felt we would like stairlift to be faster around corner and on second half of run for my dad . Having phoned the company Ben came to the house and made the stairlift quicker and supervised 3-4 test runs to ensure everything was optimised. Top service and very reassuring for my father to fine tune with Ben because he had also fitted the lift initially and gave dad a lot of confidence. Top service
Customer in Gloucestershire
, work completed
Recommended
Quality work professionals
Customer Service
Quality
Value
Received a call on Monday to proceed with work on the Friday. Two tradesmen arrived on time as promised. Both were friendly and set about their work immediately. On inspecting their work afterward I was pleasantly surprised with the quality of the installation. They worked well as a team. Would recommend them to all.
Customer in South Gloucestershire
, work completed
Recommended
Lovely people and great job
Customer Service
Quality
Value
The company were lovely and caring, the work was done efficiently and cheerfully. They were a pleasure to have around. They worked with our budget. I would recommend them every time. Very pleased.
Customer in South Gloucestershire
, work completed
Recommended
Excellent experience
Customer Service
Quality
Value
First class Cant speak highly enough of Ben the engineer who was so proffesional and helpful.and gave us the reassurance we wanted. We r more than satisfied.
Customer in Gloucestershire
, work completed
Recommended
Installation of a Thyssen Homeglide stairlift
Customer Service
Quality
Value
Ben from TVM Cheltenham Ltd, came out first to discuss and assess our needs and recommend which stairlift would be suitable, and also different options available. He did not try and pressure us at all and was very helpful. Once ordered it was fitted on time and Ben was polite and friendly throughout and showed us how to use the stairlift and also got my husband to use it before he left to make sure my husband was comfortable using it. He cleaned up any mess and said if we were not sure or any problems to phone them. Highly recommend TVM stairlifts.
Customer in Gloucestershire
, work completed
Recommended
Stairlift Service.
Customer Service
Quality
Value
Absolutely fantastic service. Appointment arranged easily, engineer was prompt, friendly & work carried out faultlessly. Stairlift working far more efficiently following the service, no mess left, an absolutely faultless service provided. Would highly recommend.
Customer in Gloucestershire
, work completed
Recommended
Stairlift installation
Customer Service
Quality
Value
Very pleased with our new stairlift. The fitters were very good and helpful. Would highly recommend.
Customer in Gloucestershire
, work completed
Recommended
Excellent All-round Service
Customer Service
Quality
Value
We contacted TVM seeking an installation of a new or reconditioned stairlift at short notice. Thankfully they were able to so. Their all-round service was excellent from initial contact to completion, including speedy and polite responses. The installation team were excellent, efficient and cleaned up after themselves. Highly recommended.
Customer in Gloucestershire
, work completed
Recommended
Fantastic job
Customer Service
Quality
Value
We're absolutely delighted with the lift that TVM installed for us. We live in an old crooked terraced house without any straight walls or right angles but the fitters went above and beyond to get it right for us . Despite having extra problems that we didn't know about like wood worm in the floor joists the fitters carried on working late at night to get the job done and always with a cheery smile and banter. We were kept informed about the progress of the job as we were away for some of the time of the installation. Thoroughly recommend this company for an excellent job done by a very professional team of fitters.
Customer in South Gloucestershire
, work completed
Recommended
Stair Lift - Annual Service
Customer Service
Quality
Value
The work was carried out on time. The representative was very polite, friendly and helpful. I would thoroughly recommend TVM Cheltenham. I have been with them for several years now. They are a very caring company and can always be relied on to do a first class job.
Customer in North Somerset
, work completed
Recommended
Hoist/lift service
Customer Service
Quality
Value
Prompt arrival for service .Everything sorted professionally as usual. Left in a clean and tidy condition. Would definitely recommend TVM.
Customer in Gloucestershire
, work completed
Recommended
Ceiling track hoist, really happy
Customer Service
Quality
Value
This product will make life easier for my partner who’s got poorly, Charlie and Mark left it nice and clean and explained plainly how the unit works. 10/10 would recommend
Customer in South Gloucestershire
, work completed
Recommended
New stairlift
Customer Service
Quality
Value
Ben and Mark were amazing, they treated our home with respect and did an amazing job. They have made such a difference to dads life and we appreciate them very much for the work they have done and for their respectful manner.
Customer in Gloucestershire
, work completed
Recommended
Otolift Stairlift fitting
Customer Service
Quality
Value
Tvm Ltd came and carried out a survey and appraisal for a choice of Stairlift’s, they were very clear in all aspects of the procedure and there was no pressure put on us at any stage to make a decision. We were extremely impressed in the installation, fitting a new double electrical socket with very little disruption and leaving everything very clean and tidy after the works were completed. On completion Ben showed us how everything worked and got me to do a test run making sure we were happy and confident with everything before they left.
Customer in Wiltshire
, work completed
Recommended
Polite & efficient
Customer Service
Quality
Value
Engineer arrived as scheduled and was polite & efficient and cured the problem.
Terence, Gloucestershire
, work completed
Recommended
Couldn't have chosen better firm!!!
Customer Service
Quality
Value
Installed stairlift. Done as instructed to highest degree. Very professional - super polite (cant speak highly enough of them) Completely helpful/no mess/no problems. Would gladly recommend to anyone. Worked non stop on hottest day of year. Well done to all. Second to none! Excellent - cant fault them!
Ron, Gloucestershire
, work completed
Recommended
Through floor lift
Customer Service
Quality
Value
Installation of through floor lift carried out very efficiently. Excellent service from the outset. Work carried out with the minimum of disruption by pleasant courteous staff. Good value for money.
machya
, work completed
Recommended
Excellent customer service.
Customer Service
Quality
Value
TVM Cheltenham did an absolutely fantastic job for our company. The initial visit was very thorough with the man giving us advice both on the hoisting system we were looking at putting in and other areas he had expertise in, which was really helpful. The quotes were very competitive and we easily accepted them over the other companies that were more expensive far less helpful. The office staff helped us whenever we needed it and the chaps who fitted the hoist were brilliant. They got round a last minute problem really well, with little fuss and fitted the system perfectly making no mess. The attention to keeping our space clean was exceptional. They are a friendly company who seem able to help you in any way they can. I have now used them for two projects and they have been brilliant for both. The best customer service of any company I have ever experienced.
Andrew
, work completed
Recommended
Prompt and professional.
Customer Service
Quality
Value
A stairlift was fitted, which I was extremely pleased with from start to finish. The standard of work was excellent.
Joan, Avon
, work completed
Recommended
First class job
Customer Service
Quality
Value
Turned up on time, fitted promptly and no mess. Fitter friendly and gave concise instructions on stair lift operation.
Peter, Avon
, work completed
Recommended
Super outcome
Customer Service
Quality
Value
Despite several setbacks TVM persevered to provide me with a solution. The lift was professionally installed and I am very grateful to Kevin and TVM for a super outcome.
Frances, Avon
, work completed
Recommended
High quality workmanship
Customer Service
Quality
Value
Extremely impressed with the quality and professional attitude. I would have no hesitation in recommending them - a good job very well done,
Michael, Avon
, work completed
Recommended
Very Pleased
Customer Service
Quality
Value
Very pleased with stairlift, installation and service.
Brian, Gloucestershire
, work completed
Recommended
Efficient and personal
Customer Service
Quality
Value
A great 'can do' attitude and quick and efficient service. Over and above the usual service.
Gareth, Avon
, work completed
Recommended
Fast, efficient, friendly service.
Customer Service
Quality
Value
Kevin went out of his way to install/supply the disabled ceiling mounted lifting hoists ready for my discharge from hospital. Could not wish for better task, efficient, friendly service.
Derek, Gloucestershire
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
Staff were very helpful, kind and efficient. The hoist was delivered promptly and clear explanation given as to usage. Very reasonable rates. Makes a big difference to our freedom. Definitely use them again.
Which? Trusted Traders Consumer
, work completed
Recommended
Hoist review
Customer Service
Quality
Value
Very efficient, punctual.
Anita, Worcestershire
, work completed
Recommended
Service & Repair of Lift
Customer Service
Quality
Value
We have used TVM for some years now and the service is very good. Will definitely recommend this company.
Sydney, Stow-on-the-Wold
, work completed
Recommended
My review
Customer Service
Quality
Value
Most impressed. I have no hesitation in recommending.
Kenneth, Gloucestershire
, work completed
Recommended
My Review
Customer Service
Quality
Value
Servicing hoists, baths, stand aids
Which? Trusted Traders Consumer
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Prompt and efficient and good knowledge of product.
Which? Trusted Traders Consumer
, work completed
Recommended
Very satisfied customer
Customer Service
Quality
Value
Maintenance and service to stairlift
Which? Trusted Traders Consumer
, work completed
Recommended