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TW Plumb

5.0

16 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–15:00
  • Sunday - Closed

About

At TW PLUMB, based here in Isleworth, we’re your local plumbing and heating specialists, not a faceless corporation. We provide honest, thorough and reliable service with a personal touch you won’t get from the big companies. From boiler installations to emergency plumbing repairs and everything between, we’re here to keep your home warm, safe, and running smoothly. With clear communication, fair pricing, and no call centres, we treat every customer how we would like to be treated because we care. Whether it’s a one off boiler repair or a full central heating upgrade, trust us for quality, local service.

If you need help with any of the following:
Vaillant Boiler, Worcester Bosch, Ideal Boiler, Main Boiler, Baxi Boiler, Glowworm Boiler, Honeywell Controls, Drayton Controls, Salus Controls, Nest Thermostats
Call today or visit our website to arrange a quote!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Emergency plumbing services
    • Leak Detection
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Automated Heating
    • Immersion Heaters
    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
16 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional, helpful, friendly and well priced.
Customer Service
Quality
Value
Tom was professional, efficient, helpful, friendly and sorted out my gas and oven installation issues. Great communications, punctual and well priced. Would definitely recommend 👍🏻
Customer in Greater London Posted on 27/11/2025 , work completed 27/11/2025
Quick, excellent service
Customer Service
Quality
Value
Tom got to my elderly mum's house very quickly and when he said he would, made her feel comfortable (she said he even took off his shoes!), fixed both issues really quickly and then tidied up after himself. He was super professional and friendly throughout and I've definitely saved his number for next time. Highly recommended - thanks Tom.
Customer in Greater London Posted on 24/11/2025 , work completed 24/11/2025
The trader replied (on 25/11/2025)
Thanks for the great review Chris and for taking the time to provide it. We are delighted that you were happy with the service provided and look forward to seeing you or your Mum again in the future.
Outstanding service
Customer Service
Quality
Value
Outstanding service from a true professional. Expert knowledge, great attention to detail, and everything done to a high standard.
Customer in Surrey Posted on 11/10/2025 , work completed 10/10/2025
The trader replied (on 13/10/2025)
Thanks for the great review. We are really glad we could help, and look forward to seeing you again in the future.
Excellent Service
Customer Service
Quality
Value
Tom went out of his way to complete this repair. Having almost completed fitting a new kitchen tap, he discovered a leak. I was unable to get out of the house, but Tom returned the faulty purchase back to B&Q on our behalf and found a replacement, then fitted that. This was his last job on a Friday night so not only did he need to deal with busy traffic, the repair also took up some of his weekend. Very impressed.
Customer in Greater London Posted on 10/10/2025 , work completed 03/10/2025
The trader replied (on 13/10/2025)
Thanks for the great review. We are really glad we could help, and look forward to seeing you again in the future.
Faultless boiler installation experience
Customer Service
Quality
Value
Tom TW plumb installed a new boiler for me. The whole experience was 5 star! Response times, punctual, discussed options and patiently explained pros & cons. Thorough and made the process stress free
Customer in Greater London Posted on 30/07/2025 , work completed 25/07/2025
The trader replied (on 31/07/2025)
Thanks for taking the time to provide a review. We're Really glad that your experience was a pleasant one, and we look forward to seeing you again in the future.
5 Star Plumbing Service
Customer Service
Quality
Value
I recently had the pleasure of hiring TW Plumb for a plumbing issue at my home, and I can’t recommend him highly enough! Tom arrived promptly, right on schedule, which was a refreshing start. His professionalism and expertise were evident from the moment he began assessing the problem. He tackled the job with skill, completing it efficiently and to a high standard. What stood out most was his helpful and knowledgeable approach. He took the time to explain the issue and the solution in a way that was easy to understand, without any unnecessary jargon. He had a “can-do” attitude and approached the work with confidence and a positive demeanour, making the entire experience stress-free. Unlike some service providers, he didn’t try to upsell or push unnecessary services, which I greatly appreciated. His focus was solely on getting the job done right, and it showed in the quality of his work. If you’re looking for a reliable, skilled, and genuinely helpful plumber, TW Plumb is the one to call!
Customer in Greater London Posted on 17/07/2025 , work completed 07/07/2025
The trader replied (on 18/07/2025)
Thank you for such a great review, and for taking the time to provide it. We are very happy to have worked with you, and look forward to seeing you again in the future.
Excellent work
Customer Service
Quality
Value
Tom redid my entire family bathroom and downstairs WC. He gutted my bathroom, removed all tiles, re-did the plumbing, arranged for the room to be plastered, installed new wall and floor tiles, and installed new bathroom and lights. Amazing work, always turned up when he said he would, always cleaned up after himself, really friendly and professional. He also has the patience of a saint, as I had ordered the wrong-sized sink, and he helped me replace it. Met the agreed budget. I would recommend Tom to everyone.
Customer in Surrey Posted on 13/07/2025 , work completed 04/07/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Gas Water Heater
Customer Service
Quality
Value
Tom was able to pop round the same day we called, and he fixed the boiler there and then. Excellent service and very reasonable price. Will certainly use Tom again.
Customer in Greater London Posted on 13/07/2025 , work completed 09/06/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Dependable quality service
Customer Service
Quality
Value
I couldn’t recommend Tom’s plumbing services highly enough. He’s unfailingly diligent and thorough with excellent attention to detail. Best of all, I’ve, on occasion, called Tom at short notice, and he’s moved heaven and earth to get to me as quickly as possible. There are some tradesmen you always trust to get it sorted; Tom is the stand headline act for me.
Customer in Greater London Posted on 12/07/2025 , work completed 12/10/2024
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Excellent local plumber
Customer Service
Quality
Value
I’ve been using Tom's services for a few years now to fix various issues - taps, boiler, shower pump and more recently my toilet. Tom is brilliant with a quick response to initial contact through to inspection, identifying issue and prompt fix. Tom is always on time, explains what the issue is and what needs doing if he can’t fix it there and then. I’m very happy with the work Tom has done over the years and would really recommend his services 100%.
Customer in Greater London Posted on 28/06/2025 , work completed 10/06/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future