Endorsed by Which?

TW Plumb

5.0

11 Reviews

Opening Hours
Today - 09:00–15:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–15:00
  • Sunday - Closed

About

At TW PLUMB, based here in Isleworth, we’re your local plumbing and heating specialists, not a faceless corporation. We provide honest, thorough and reliable service with a personal touch you won’t get from the big companies. From boiler installations to emergency plumbing repairs and everything between, we’re here to keep your home warm, safe, and running smoothly. With clear communication, fair pricing, and no call centres, we treat every customer how we would like to be treated because we care. Whether it’s a one off boiler repair or a full central heating upgrade, trust us for quality, local service.

If you need help with any of the following:
Vaillant Boiler, Worcester Bosch, Ideal Boiler, Main Boiler, Baxi Boiler, Glowworm Boiler, Honeywell Controls, Drayton Controls, Salus Controls, Nest Thermostats
Call today or visit our website to arrange a quote!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Emergency plumbing services
    • Leak Detection
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Automated Heating
    • Immersion Heaters
    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
11 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
5 Star Plumbing Service
Customer Service
Quality
Value
I recently had the pleasure of hiring TW Plumb for a plumbing issue at my home, and I can’t recommend him highly enough! Tom arrived promptly, right on schedule, which was a refreshing start. His professionalism and expertise were evident from the moment he began assessing the problem. He tackled the job with skill, completing it efficiently and to a high standard. What stood out most was his helpful and knowledgeable approach. He took the time to explain the issue and the solution in a way that was easy to understand, without any unnecessary jargon. He had a “can-do” attitude and approached the work with confidence and a positive demeanour, making the entire experience stress-free. Unlike some service providers, he didn’t try to upsell or push unnecessary services, which I greatly appreciated. His focus was solely on getting the job done right, and it showed in the quality of his work. If you’re looking for a reliable, skilled, and genuinely helpful plumber, TW Plumb is the one to call!
Customer in Greater London Posted on 17/07/2025 , work completed 07/07/2025
Excellent work
Customer Service
Quality
Value
Tom redid my entire family bathroom and downstairs WC. He gutted my bathroom, removed all tiles, re-did the plumbing, arranged for the room to be plastered, installed new wall and floor tiles, and installed new bathroom and lights. Amazing work, always turned up when he said he would, always cleaned up after himself, really friendly and professional. He also has the patience of a saint, as I had ordered the wrong-sized sink, and he helped me replace it. Met the agreed budget. I would recommend Tom to everyone.
Customer in Surrey Posted on 13/07/2025 , work completed 04/07/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Gas Water Heater
Customer Service
Quality
Value
Tom was able to pop round the same day we called, and he fixed the boiler there and then. Excellent service and very reasonable price. Will certainly use Tom again.
Customer in Greater London Posted on 13/07/2025 , work completed 09/06/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Dependable quality service
Customer Service
Quality
Value
I couldn’t recommend Tom’s plumbing services highly enough. He’s unfailingly diligent and thorough with excellent attention to detail. Best of all, I’ve, on occasion, called Tom at short notice, and he’s moved heaven and earth to get to me as quickly as possible. There are some tradesmen you always trust to get it sorted; Tom is the stand headline act for me.
Customer in Greater London Posted on 12/07/2025 , work completed 12/10/2024
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future.
Excellent local plumber
Customer Service
Quality
Value
I’ve been using Tom's services for a few years now to fix various issues - taps, boiler, shower pump and more recently my toilet. Tom is brilliant with a quick response to initial contact through to inspection, identifying issue and prompt fix. Tom is always on time, explains what the issue is and what needs doing if he can’t fix it there and then. I’m very happy with the work Tom has done over the years and would really recommend his services 100%.
Customer in Greater London Posted on 28/06/2025 , work completed 10/06/2025
The trader replied (on 14/07/2025)
Thanks fore the great review, and for taking the time to provide it. We look forward to seeing you in the future
Boiler and landlord certificate
Customer Service
Quality
Value
I have used Tom’s services for plumbing in the past and was always very happy. This time round, Tom did a boiler service and a landlord certificate for my rental. Punctual, professional and friendly. Competitive price. Will use again.
Customer in Greater London Posted on 15/06/2025 , work completed 05/06/2025
The trader replied (on 25/06/2025)
Thank you for taking the time to provide a review. We're very happy to have helped.
Endorsement Reference
Customer Service
Quality
Value
Tom has completed multiple jobs for me recently, including removal of a shower area, fixing a toilet flush, full gas boiler service and removal of a radiator. All work has been carried out to a high standard Tom is also very responsive, has been quick to assess work and provide quotes, and has been reliable to carry out work timely and as promised
Which? Trusted Traders Consumer Posted on 05/06/2025 , work completed 23/04/2025
The trader replied (on 25/06/2025)
Thank you for the great review and for taking the time to provide it. We're very happy to have provided assistance
Endorsement Reference
Customer Service
Quality
Value
Tom is an exceptionally skilled plumber and heating engineer. For the past 15 years, he has consistently provided high-quality plumbing and heating services at a reasonable cost. He demonstrates a thorough understanding of regulations and offers expert advice to ensure compliance while remaining budget-conscious. His reliability and quick response during emergencies are especially appreciated. Tom is highly recommended for any plumbing or heating needs. Over the past 15 years, he has completed projects such as installing a zonal heating system, bathroom renovations, toilet/drain installation, leak repairs, and replacing end-of-life components.
Which? Trusted Traders Consumer Posted on 05/06/2025 , work completed 16/04/2025
The trader replied (on 25/06/2025)
Thank you for the great review and for taking the time to provide it. Very happy to have helped.
Endorsement Reference
Customer Service
Quality
Value
I have been having water pressure problems in my house and have had other plumbers out to resolve the issue but to no avail. When Tom Donovan from TW Plumb came over, he literally resolved the issue within minutes. I was very impressed and his bill was very reasonable too. He was keen to get the job done properly and I am very pleased with the service he provided. He has previously completed other work for me such as replacing radiators to a very good standard. He is definitely a plumber you can rely on and certainly knows his profession well in terms of both technical knowledge and sheer experience. I would highly recommend him to anyone.
Which? Trusted Traders Consumer Posted on 05/06/2025 , work completed 01/02/2025
The trader replied (on 25/06/2025)
Thanks for the great review. It is really appreciated. Happy to have helped.
Endorsement Reference
Customer Service
Quality
Value
Bathroom repair.
Which? Trusted Traders Consumer Posted on 05/06/2025 , work completed 21/04/2025
The trader replied (on 25/06/2025)
Thanks for the 5 star review. Very glad to have provided assistance.