Solved a worsening leak
About a week before my annual service, my boiler developed a small leak, when TwinSun came on the Thursday for the service, they identified the problem and ordered the necessary part. The repairs were done on the Monday morning and the leak was fixed. Not only that but the guys moved the thermostat receiver and the isolation switch to a more suitable location. Top Job
Customer in Lancashire
Posted on 06/08/2026
, work completed 04/08/2026
Recommended
Only hot water when heating turned on
My elderly mam was struggling with hot water and made me aware so I contacted Twinsun and they came straight away. They made us aware that they had to condemn the boiler and also contact Cadent. Cadent came whilst they were still here and they showed me the problem outside. We also needed a new boiler and they forwarded 3 prices depending on what boiler is best for us. The guys were really supportive and helpful and I personally was impressed with the office staff communication.....Thankyou Amanda
Customer in Greater Manchester
Posted on 03/08/2026
(Reviewer did not use service)
Recommended
Only hot water when heating turned on
My elderly mam was struggling with hot water and made me aware so I contacted TwinSun and they came straight away..... They made us aware that they had to condemn the boiler and also contact Cadent. Cadent came whilst they were still here and they showed me the problem outside. We also needed a new boiler and they forwarded 3 prices depending on what boiler is best for us. The guys were really supportive and helpful and I personally was impressed with the office staff communication.....Thankyou Amanda
Customer in Greater Manchester
Posted on 03/08/2026
, work completed 27/07/2026
Recommended
As usual excellent service
I found Twin Sun Heating accidentally when looking for someone to help us with our thermostat which wasn’t working. They were so very helpful & offered a quick service. I was so impressed I decided to take their contract to look after our heating system as we are in our late 70s. It is so reassuring to know whatever the issue help is only a phone call away.
Customer in Warrington
Posted on 28/07/2026
, work completed 27/07/2026
Recommended
Really efficient and professional
I have a boiler cover policy which includes a boiler service once a year. Twinsun contacted me to do the service in the summer months, which is ideal for me to ensure the boiler works well come the winter. I called on a Monday morning about 8.30am and they were able to do the boiler service the same day and he was at the door by 10am! Cannot recommend highly enough!
Customer in Halton
Posted on 28/07/2026
, work completed 27/07/2026
Recommended
Boiler service
Thank you so much TwinSun, excellent service, on time & nothing to pay as I joined your service plane last year. Ten out of ten.
Customer in Greater Manchester
Posted on 15/07/2026
, work completed 07/07/2026
Recommended
Friendly professional service
The call was for an intermittent boiler problem. There is a clear and easy way to track when the person will arrive and they keep you updated. The guidance and resolution was professional and the place was left clean afterward.
Customer in Lancashire
Posted on 13/07/2026
, work completed 06/07/2026
Recommended
Professional and efficient
2nd year that we've used Twinsun for the boiler service and will continue to use them! Professional and efficient, well mannered and the monthly payment plan we use is very competitive. Would 100% recommend.
Customer in Merseyside
Posted on 06/07/2026
, work completed 29/06/2026
Recommended
Great service
Boiler service completed as part of our boiler cover with Twin Sun heating. Professional, efficient and friendly service at a convenient time to suit us.
Customer in Greater Manchester
Posted on 01/07/2026
, work completed 24/06/2026
Recommended
We have been with TwinSun Heating Excellent service
We have been with TwinSun heating for several years and they have always been excellent. We were kept up to date at all stages. We had text messages reminding us of the appointment. Reeve was friendly and professional. His work was superb and he left the area clean and tidy. We are on a contract and will continue to use TwinSun services in the future.
Customer in Greater Manchester
Posted on 29/06/2026
, work completed 08/06/2026
Recommended
Easy to deal with, no fuss!
Needed a troubleshooting visit for our heating system. Was quick and easy to arrange. The final report with findings and recommendations was very useful.
Customer in Blackburn with Darwen
Posted on 23/06/2026
, work completed 16/06/2026
Recommended
Brilliant Service
What can I say about the service the engineer was brilliant he talked though what he was going to do and at the end he showed us how to use the new boiler that he installed the company also get rid of all the rubbish and old boiler really quickly brilliant service and brilliant customer service
Customer in Greater Manchester
Posted on 18/06/2026
, work completed 29/05/2026
Recommended
Friendly and efficient customer service.
I have had a service plan with twinsun for approximately two years. In that time I had three boiler services, a gas cooker safety check and assistance with radiator pipe work modifications. The customer service has been very good throughout and my boiler has worked well. I recently had a concern about excessive gas usage and jill sent a technician very quickly to verify if there was a leak, which there wasn’t. It seems I had set my boiler incorrectly when I went away resulting in being on more often than usual rather than less often.
Customer in Merseyside
Posted on 16/06/2026
, work completed 15/06/2026
Recommended
Excellent service
Excellent service from start to finish. TwinSun are professional and efficient. Reece from TwinSun came to complete my annual boiler service as part of my boiler care service plan. He was polite, tidy and respectful. The service, including a few repairs needed was completed to a high standard and he fully explained to me the parts that needed replacing and was transparent about the pricing. Reece left the space clean and tidy. Communication with TwinSun was excellent from booking with the admin team to completion of the work. Would highly recommend TwinSun Heating.
Customer in Greater Manchester
Posted on 13/06/2026
(Reviewer did not use service)
Recommended
Annual service of boiler
Done quickly and efficiently, pictures taken at all important stages Arrived on time and texted to say he was 15 minutes away. Area left tidy and clean. Invoiced sent promptly On a service package with company so no charged If have an emergency will come out promptly.
Customer in Greater Manchester
Posted on 10/06/2026
, work completed 09/06/2026
Recommended
Great work
Brilliant service from start to finish. Great customer service and understanding staff. I'd definitely use them again professional and thorough
Customer in Greater Manchester
Posted on 27/05/2026
, work completed 20/05/2026
Recommended
Exceptional service and total peace of mind!
We couldn’t rate Twin Sun Heating Ltd highly enough. After returning home to find our heating wasn't working, they were our first point of contact. They were incredibly easy to reach and managed to come out the same day. The engineers are clearly experts—very knowledgeable, polite, and friendly throughout the process. I especially appreciated the communication; they kept us updated with messages to confirm the appointment and even provided tracking for their arrival. They previously completed our boiler service and gas certification efficiently and professionally and remain our point of contact for any boiler or heating issue. If you need a reliable heating team, look no further. Highly recommended!
Customer in Lancashire
Posted on 12/05/2026
, work completed 05/05/2026
Recommended
Annual Service
Received several reminders about booking the upcoming service. Once booked, confirmation of date and time received. Engineer arrived on schedule. Very polite and professional. Service completed in a very efficient manner. Thoroughly recommended.
Customer in Greater Manchester
Posted on 24/04/2026
, work completed 16/04/2026
Recommended
Job well done
I had my annual service done after joining their monthly plan when I needed to call them out in 2025. They did a great job and continue to do so.
Customer in Greater Manchester
Posted on 20/04/2026
, work completed 13/04/2026
Recommended
Would not use again
Charged £200 to tell us we had a leak that I told them about in the first place, tried nothing else. Then quoted £670 for valve and repair. Had someone else come in and fix heating without replacement for a lot less. Also didn't turn up the first appointment but had already had payment upfront so I could not hire someone else.
Customer in Merseyside
Posted on 07/04/2026
, work completed 02/04/2026
Boiler diagnostic
I had frequent leaks from my boiler and the pressure kept dropping. Twin Sun Heating made the process of booking the appointment really easy and the customer service over the phone was great, they felt easy to talk to and were flexible around my needs. My engineer had to wait about 30 minutes for me to arrive which I was really grateful for. He was very friendly, completed the check and found out what was wrong with the boiler very quickly and got it fixed. I would recommend Twin Sun Heating Ltd.
Customer in Greater Manchester
Posted on 24/03/2026
, work completed 17/03/2026
Recommended
Heating repair
Excellent service from this company. I would recommend them. System drained, refilled and three new radiator thermostats fitted.
Customer in Lancashire
Posted on 24/03/2026
, work completed 24/03/2026
Recommended
Peace of mind
Having had my boiler repaired last year by this company that managed to find a fault that had been ongoing for a couple of years so was quite happy to have then do a annual service they arrived within given time were very polite and as far as I know carried out a through service boiler working well
Customer in Lancashire
Posted on 17/03/2026
, work completed 10/03/2026
Recommended
Boiler service
Booked a boiler service in and they were very helpful on the phone and came to complete the work within a couple of days without issue. No concerns throughout
Customer in Lancashire
Posted on 16/03/2026
, work completed 09/03/2026
Recommended
Great Service
Great service, boiler stopped working they were here within a couple of hours & got it working, came back 3 days later to complete a full service at our request, very professional, quotes in advance so you know what you're paying, recommended
Customer in Greater Manchester
Posted on 09/03/2026
, work completed 06/03/2026
Recommended