Endorsed by Which?

UK Leisure Living Ltd

4.9

105 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

Organisations and Awards

Apr 2019

About

UK Leisure Living is one of the largest outdoor leisure retailers in the UK. We cover Nationwide, as we hugely service the holiday sector up and down the country. We are the Biggest Retailer in the Region and the Longest Established Hot Tub Company in North Wales.

We work with individual homeowners to major park operators up and down the country.

We only sell Quality products, so rest assure you are buying a time tested product from UK Leisure living. We have 3 manufacturers to choose from, covering all price points and customer needs.

Under this brand we also sell a number of high quality products inc Swim spas, pools, Verandas, Saunas, Outdoor Kitchens, Pergolas, bbqs and rib boats

We look forward to welcoming you soon.

What we do

  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • Decking installers

  • Builders

    • Log cabins and homes
  • More Services

    • garden buildings
    • parasols
    • garden furniture

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
105 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
Having purchased a new hot tub last year with the supplying company now in administration, I had a problem and couldn't get this resolved, until I called UK Leisure. My call to their office was very well handled by a polite and friendly lady, Kirsty. An appointment to suit us was made for today and James arrived to take a look. Nothing was too much trouble for him, even with restricted access, James was happy to explore the problem and quickly fixed it within 30 minutes. A great service from people who care and have the right knowledge and skills, thank you so much, I will certainly return for future servicing or repairs.
Customer in Posted on 25/10/2024 , work completed 25/10/2024
The trader replied (on 28/10/2024)
Thank you so much for your lovely review. It really means a lot when people take the time to post a review. We are delighted to have rectified your problem so quickly. We look forward to looking after you for many years to come
Pump replacement
Customer Service
Quality
Value
As a holiday let owner with a hot tub it's vitally important that in the unlikely event of an unexpected breakdown, the hot tub supplier can support any work required with speed and efficiency. The UK leisure opps manager Rob Jones and fitter James provided the type of service that holiday guests would expect when the guest's holiday enjoyment is threatened by a hot tub breakdown. The service provided was Speedy, efficient, and polite professional and I can recommend this company to any holiday let owner or manager
Customer in Sir Ddinbych Posted on 22/10/2024 , work completed 18/10/2024
The trader replied (on 23/10/2024)
Thank you so much for your lovely review and really pleased we could help so promptly. thank you
Great Work
Customer Service
Quality
Value
I own a holiday let and the guests called with a fault on the hot tub. Rob was quick to think what it could be and booked a call out, with a little stress from me moved it forward 3 days. James attended and was very knowledgeable and polite, quick to identify the issue. When I called the office first thing in the Monday Kirsty was fully aware and within the hour had a quote for the part with next day delivery and James booked in to fit on the Wednesday who stayed till tub was refilled and tested. The team at UK Leisure North Wales are brilliant, so helpful, knowledgeable and will do their best to help as quickly as they can. Would recommend all day long.
Customer in Gwynedd Posted on 17/10/2024 , work completed 16/10/2024
The trader replied (on 21/10/2024)
Thank you so much for your lovely review, we are delighted that you chose us and we are delighted to have helped. Thank you again for your lovely review
Swim spa Hydropool AX Trainer 17
Customer Service
Quality
Value
Our experience with UK Leisure Living consisted of the purchase of a hydro pool AX trainer 17ft swim spa and the ground preparation which included the concrete base. Our experience of the sales team Rob and Kirsty was a positive one in which they specified the swim spa to our needs including all the necessary equipment. Garth and his team were excellent in their knowledge and support. Paul and James who installed the swim spa provided great support during and after the installation. I would fully recommend UK Leisure living to anyone considering a hot tub or swim spa. A big thank you to the team at UK leisure Living for providing us a great product that all our family enjoy.
Customer in Flintshire Posted on 10/10/2024 , work completed 27/08/2024
The trader replied (on 14/10/2024)
Thank you so much for you lovely review. We really enjoyed working with you. We are glad we could turn the project around so quickly for you. Thank you for choosing us and we look forward to supporting you for many years to come.
Hot tub service
Customer Service
Quality
Value
Paul came and serviced my tub on October 8th. The tub had been left with cold water in for two years so it was dirty and the water smelt. By the time Paul had finished it looked like new. I paid for the more expensive service so the tub could be set up correctly and whilst this was happening Paul talked me through what chemicals I needed and how to use them leaving me feeling very confident that I would be capable of maintaining my tub. I would not hesitate to recommend Paul.
Customer in Sir y Fflint Posted on 08/10/2024 , work completed 08/10/2024
The trader replied (on 10/10/2024)
Thank you so much for your lovely review we really appreciate the time to write it. thank you
UK Leisure Living Review
Customer Service
Quality
Value
First time of using UK Leisure Living as needed to winterize our hot tub. Great service and communication from the outset and Paul the engineer was first class. Very pleased with the whole experience.
Customer in Flintshire Posted on 01/10/2024 , work completed 01/10/2024
The trader replied (on 10/10/2024)
Thank you so much we really appreciate your business
As always, first class
Customer Service
Quality
Value
Thank you Paul for a very punctual and efficient service of my hot tub. I have a maintenance contract with Uk Leisure Living and my hot tub, which is now six years old, is still like new
Customer in Conwy Principal Area Posted on 26/09/2024 , work completed 25/09/2024
The trader replied (on 10/10/2024)
Thank you so much for your lovely review
Hot Tub Accessories
Customer Service
Quality
Value
Very good service today. Kirsty at the shop very helpful. Had to get a new holder for my frog capsules as well as buying new capsules and 4 in 1 dip strips. Brilliant to get 20% off as total bill was well over £50. Staff always helpful and friendly.
Customer in Conwy Principal Area Posted on 19/08/2024 , work completed 19/08/2024
The trader replied (on 10/10/2024)
Thank you so much for visiting us and we look forward to seeing you soon
Swim spa/ hot tube service
Customer Service
Quality
Value
Paul came to service my swim spa and hot tub. Paul was very professional in his work. He answered any questions I had and advised me on filter cleaning, filling up and chemicals.
Customer in Conwy Principal Area Posted on 09/08/2024 , work completed 07/08/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
Hot tub service
Customer Service
Quality
Value
Purchased Hot Tub with UK Leisure Living and had just had its annual service with them. Paul, the technician who attended was brilliant. Kind, professional and skilled! Left the hot tub sparkling ready for next time we need to set it up. Great guy thank you. Ben
Customer in Herefordshire Posted on 05/08/2024 , work completed 05/08/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review