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UK Leisure Living Ltd

4.9

122 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

Organisations and Awards

Apr 2019

About

UK Leisure Living is one of the largest outdoor leisure retailers in the UK. We cover Nationwide, as we hugely service the holiday sector up and down the country. We are the Biggest Retailer in the Region and the Longest Established Hot Tub Company in North Wales.

We work with individual homeowners to major park operators up and down the country.

We only sell Quality products, so rest assure you are buying a time tested product from UK Leisure living. We have 3 manufacturers to choose from, covering all price points and customer needs.

Under this brand we also sell a number of high quality products inc Swim spas, pools, Verandas, Saunas, Outdoor Kitchens, Pergolas, bbqs and rib boats

We look forward to welcoming you soon.

What we do

  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • Decking installers

  • Builders

    • Log cabins and homes
  • More Services

    • garden buildings
    • parasols
    • garden furniture

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
122 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
My review
Customer Service
Quality
Value
Great service, went out of their way to ensure we could get our hot tub delivered on a specific day.
Evette, Clwyd Posted on 29/11/2018 , work completed 29/11/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
Very good
Customer Service
Quality
Value
Good service engineer was very good. Can't fault.
William, Dyfed Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 15/07/2021)
Thank you for taking the time to leave a review
Thank-you
Customer Service
Quality
Value
Great company. Access isn't easy here - but nothing is a problem to UK Leisure Living. Thank you.
Robin, Gwynedd Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 15/07/2021)
Thank you Robin, we really value your business
Very friendly
Customer Service
Quality
Value
Delivered and installed a Glee hot tub. Lads arrived early and set up. Both very friendly and explained what would be happening prior to installation. Once set up, they took the time to go through it in detail and answered any questions. Would recommend them to anyone.
Jonathan, Clwyd Posted on 07/12/2018 , work completed 07/12/2018
The trader replied (on 15/07/2021)
Thank you for choosing us Jonathan
Brilliant service
Customer Service
Quality
Value
Fantastic lads! They were very good at helping us choose and buy the hot tub. very fast and efficient service, despite it being an awkward space to fit the tub in
Audra, Llandudno Posted on 20/02/2020 , work completed 20/02/2020
The trader replied (on 15/07/2021)
Thank you for choosing us, we really appreciate it :)
Hot Tub service
Customer Service
Quality
Value
Paul serviced my Hot tub today and did a great job. He was very thorough and is a very nice chap to deal with 👍
Customer in Flintshire Posted on 30/07/2024 , work completed 30/07/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
Paul UK Leisure Living hot tub service
Customer Service
Quality
Value
Paul came to service and winterise my hot tub yesterday, he was very professional, knowledgeable and offered advice. He has left my hot tub very well-wrapped for the winter with no fear of it coming off in the wind. Peace of mind. See you next November.
Customer in Flintshire Posted on 02/11/2024 , work completed 01/11/2024
Excellent annual maintenance
Paul from UK Leisure Living did the annual service of our Hot Tub and he was excellent. Very through.
Customer in Flintshire Posted on 02/11/2024 (Reviewer did not use service)
Great Work
Customer Service
Quality
Value
I own a holiday let and the guests called with a fault on the hot tub. Rob was quick to think what it could be and booked a call out, with a little stress from me moved it forward 3 days. James attended and was very knowledgeable and polite, quick to identify the issue. When I called the office first thing in the Monday Kirsty was fully aware and within the hour had a quote for the part with next day delivery and James booked in to fit on the Wednesday who stayed till tub was refilled and tested. The team at UK Leisure North Wales are brilliant, so helpful, knowledgeable and will do their best to help as quickly as they can. Would recommend all day long.
Customer in Gwynedd Posted on 17/10/2024 , work completed 16/10/2024
The trader replied (on 21/10/2024)
Thank you so much for your lovely review, we are delighted that you chose us and we are delighted to have helped. Thank you again for your lovely review
Swim spa Hydropool AX Trainer 17
Customer Service
Quality
Value
Our experience with UK Leisure Living consisted of the purchase of a hydro pool AX trainer 17ft swim spa and the ground preparation which included the concrete base. Our experience of the sales team Rob and Kirsty was a positive one in which they specified the swim spa to our needs including all the necessary equipment. Garth and his team were excellent in their knowledge and support. Paul and James who installed the swim spa provided great support during and after the installation. I would fully recommend UK Leisure living to anyone considering a hot tub or swim spa. A big thank you to the team at UK leisure Living for providing us a great product that all our family enjoy.
Customer in Flintshire Posted on 10/10/2024 , work completed 27/08/2024
The trader replied (on 14/10/2024)
Thank you so much for you lovely review. We really enjoyed working with you. We are glad we could turn the project around so quickly for you. Thank you for choosing us and we look forward to supporting you for many years to come.
Hot tub winterisation
Customer Service
Quality
Value
Great service provided by Paul. On time, helpful and efficient. Just wanted to winterise the hot tub before winter sets in!
Customer in Denbighshire Posted on 01/12/2024 , work completed 26/11/2024
As always, first class
Customer Service
Quality
Value
Thank you Paul for a very punctual and efficient service of my hot tub. I have a maintenance contract with Uk Leisure Living and my hot tub, which is now six years old, is still like new
Customer in Conwy Principal Area Posted on 26/09/2024 , work completed 25/09/2024
The trader replied (on 10/10/2024)
Thank you so much for your lovely review
Great Service
Customer Service
Quality
Value
We have used UK Leisure Living for a number of years. They supplied and service our hot tubs annually. The tubs were great value for money and the services are always well executed and leave the tubs in great condition for another year of use. This year, John turned up exactly when planned, was friendly, efficient and helpful. Thank you UK Leisure Living. 🙏🏻😊
Customer in Posted on 05/03/2025 , work completed 04/03/2025
Excellent service
Customer Service
Quality
Value
We had our yearly service today that was completed by Jon. He was very pleasant, knowledgeable gentleman. What a fantastic job he did on the hot tub, it was gleaming by the time he has finished . Thanks Jon hope to see you next year.
Customer in Flintshire Posted on 09/06/2025 , work completed 09/06/2025
Hot Tub Service
Customer Service
Quality
Value
Paul arrived on time and completed the hot tub service in a timely and efficient manner. He was polite and happily answered any questions that were asked about the operation of the hot tub and its maintenance. Thank you kindly.
Customer in Conwy Principal Area Posted on 26/01/2025 , work completed 20/12/2024
Service was carried out with out any problems
Customer Service
Quality
Value
Jon carried out service on my spa hot tub. He was very thorough, emptying and cleaning, and he made sure every part of the spa was working correctly, He was very polite, and He was very confident in his work.
Customer in Conwy Principal Area Posted on 10/02/2025 , work completed 10/02/2025
Great advice
Customer Service
Quality
Value
Rob gave us excellent advice about the pros and cons of hot tub lid lifters, which helped us to make a confident purchase. They also have a good range of quality chemicals to keep your tub in sparkling condition.
Customer in Flintshire Posted on 05/08/2025 , work completed 05/08/2025
Excellent pre-sales and after sales
Customer Service
Quality
Value
Went in looking for a hot tub, knowing little to nothing about them. We were considering inflatable hot tubs but after pre-sales discussions and getting to trial some of the hot tubs I’m glad we decided on a Houston Power which was installed up and running shortly after it was manufactured. This has to be the best we have ever used anywhere, able to keep temperature and run all 5 seats at full power for over 4 hours straight into the night.
Customer in Gwynedd Posted on 27/06/2025 , work completed 25/06/2025
Very pleased
Customer Service
Quality
Value
Purchased the hot tub on Saturday. It was delivered within the week. Had everything explained and set up for me! Great service especially for someone who has never had a hot tub before!
Nicola, Clwyd Posted on 21/04/2017 , work completed 21/04/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Excellent Service
Customer Service
Quality
Value
Excellent service, no problems, very pleasant and helpful staff.
Posted on 01/09/2017 , work completed 01/09/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Excellent service
Customer Service
Quality
Value
Very helpful service, did exactly as requested, couldn't be more pleased. Thank you.
Posted on 25/08/2017 , work completed 25/08/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Delivery was on time and was efficient, staff were helpful and instructive. Explained everything to me and were patient with getting the tub through the door into the summer house. I would fully recommend this company.
Posted on 02/03/2018 , work completed 02/03/2018
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Polite & helpful
Customer Service
Quality
Value
Great job done. Fully explained on how tub is to be used and maintained very polite and helpful thanks guys.
Posted on 02/03/2018 , work completed 02/03/2018
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Excellent on all accounts from beginning (office) to end (installation). Most pleasant and helpful staff. A pleasure to do business. Thank you.
Julian, Clwyd Posted on 06/12/2018 , work completed 06/12/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
Very helpful and excellent work
Customer Service
Quality
Value
Given the difficult circumstances, everyone was very helpful. Especially the crane people, who helped with neighbours.
Jane, Lancashire Posted on 14/09/2018 , work completed 14/09/2018