UK Leisure Living Ltd

We went into the showroom in Mochdre a few months before we bought our hot tub and the team were helpful and very knowledgeable about the products they sell and spent time explaining about each one that we were interested in. After that I received texts when there were hot tubs on offer and it was one of these offers that caught my eye & we ended up buying. The ladies in the office were great and made the process smooth and hassle free. When the tub was delivered the whole process was quick and easy, the guys left no mess and explained all the care instructions and warranty information in a straightforward way. All in all buying our first hot tub was a great experience!

A great company with an ethos of integrity and professionalism. They took responsibility for correcting an issue that, strictly, they didn't need to ... lovely people who know what they are doing. I highly recommend this business (which, in my opinion, sits way above others in this industry).

From start to finish the whole team were fantastic. They came out to visit us the next day to talk through options, we placed the order there & then, and a few weeks later the tub was in. I explained that it was our anniversary in early May and to get it in for that would be great, and they delivered. We use it all the time and are delighted with it. Paul C.

Amazing service from start to finish. Kirsty in the show room was brilliant as was Paul who delivered, commissioned and provided excellent training. Really pleased with my new Aspen Spa and thank you to the whole team at UK Leisure Living. Great customer service!

Having purchased a new hot tub last year with the supplying company now in administration, I had a problem and couldn't get this resolved, until I called UK Leisure. My call to their office was very well handled by a polite and friendly lady, Kirsty. An appointment to suit us was made for today and James arrived to take a look. Nothing was too much trouble for him, even with restricted access, James was happy to explore the problem and quickly fixed it within 30 minutes. A great service from people who care and have the right knowledge and skills, thank you so much, I will certainly return for future servicing or repairs.

Jon arrived this morning promptly to service my hot tub. He has done an incredible job! It's spotless, fully cleaned inside and out, checked over fully and reported as great condition. Whilst I didn't get to meet Jon due to being in work. My wife tells me he was incredible! Worked very hard, didn't stop, was polite, professional, and was also amazing with my 4-year-old daughter, who was apparently chatting his ear off! UK Leisure Living have never once let me down, from my initial inquiry to purchase, delivery, supplies, and after care, this company consistently goes above and beyond when it comes to customer service. I have been so impressed from day one!! Jon, thank you for leaving my tub in an amazing, clean and fully serviced condition!

Very useful info from Kirsty on our enquiry regarding the different options on emptying our hot tub. Thanks.

James, the service engineer, came out quickly, swiftly diagnosed the issues and gave options for remedy. Problem then swiftly sorted and also followed up to make sure all was ok after

Paul came to service my swim spa and hot tub. Paul was very professional in his work. He answered any questions I had and advised me on filter cleaning, filling up and chemicals.

Jon took his time to explain about the chemicals, filters, cleaning and jets. Only left when he knew I was happy.