Endorsed by Which?

UK Leisure Living Ltd

4.9

122 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

Organisations and Awards

Apr 2019

About

UK Leisure Living is one of the largest outdoor leisure retailers in the UK. We cover Nationwide, as we hugely service the holiday sector up and down the country. We are the Biggest Retailer in the Region and the Longest Established Hot Tub Company in North Wales.

We work with individual homeowners to major park operators up and down the country.

We only sell Quality products, so rest assure you are buying a time tested product from UK Leisure living. We have 3 manufacturers to choose from, covering all price points and customer needs.

Under this brand we also sell a number of high quality products inc Swim spas, pools, Verandas, Saunas, Outdoor Kitchens, Pergolas, bbqs and rib boats

We look forward to welcoming you soon.

What we do

  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • Decking installers

  • Builders

    • Log cabins and homes
  • More Services

    • garden buildings
    • parasols
    • garden furniture

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
122 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Very good
Customer Service
Quality
Value
Excellent service. Great lads. Very helpful.
Geoff, Gwynedd Posted on 11/12/2017 , work completed 11/12/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Fantastic service
Customer Service
Quality
Value
Fantastic service, so very professional & friendly. Best customer service I have experienced. Thanks all.
Which? Trusted Traders Consumer Posted on 09/07/2018 , work completed 09/07/2018
Excellent!
Customer Service
Quality
Value
We went into the showroom in Mochdre a few months before we bought our hot tub and the team were helpful and very knowledgeable about the products they sell and spent time explaining about each one that we were interested in. After that I received texts when there were hot tubs on offer and it was one of these offers that caught my eye & we ended up buying. The ladies in the office were great and made the process smooth and hassle free. When the tub was delivered the whole process was quick and easy, the guys left no mess and explained all the care instructions and warranty information in a straightforward way. All in all buying our first hot tub was a great experience!
Customer in Conwy Posted on 02/12/2018 , work completed 21/11/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
Great service.
Customer Service
Quality
Value
Prompt, professional and friendly service. Highly recommended.
Simon, Gwynedd Posted on 16/11/2018 , work completed 16/11/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Excellent service
Craig, Clwyd Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 15/07/2021)
Thank you for choosing us Craig
Excellent service.
Customer Service
Quality
Value
Very happy with the service we have received, both with sales and fitting. Thank you.
Which? Trusted Traders Consumer Posted on 23/02/2018 , work completed 23/02/2018
Thank You
Customer Service
Quality
Value
A great company with an ethos of integrity and professionalism. They took responsibility for correcting an issue that, strictly, they didn't need to ... lovely people who know what they are doing. I highly recommend this business (which, in my opinion, sits way above others in this industry).
Robert in Isle of Anglesey Posted on 22/07/2021 , work completed 20/07/2021
The trader replied (on 23/07/2021)
Thank you so much for your review. We look forward to working with you again in the future
Delivered in time for anniversary as promised
Customer Service
Quality
Value
From start to finish the whole team were fantastic. They came out to visit us the next day to talk through options, we placed the order there & then, and a few weeks later the tub was in. I explained that it was our anniversary in early May and to get it in for that would be great, and they delivered. We use it all the time and are delighted with it. Paul C.
Paul in Merseyside Posted on 14/07/2021 , work completed 17/04/2021
The trader replied (on 16/07/2021)
Thank you Paul, really appreciate your review and means a lot. We look forward to supporting you on your hot tub journey
Full new hot tub supply, delivery and set up with amazing customer service.
Customer Service
Quality
Value
Amazing service from start to finish. Kirsty in the show room was brilliant as was Paul who delivered, commissioned and provided excellent training. Really pleased with my new Aspen Spa and thank you to the whole team at UK Leisure Living. Great customer service!
Customer in Warrington Posted on 17/06/2024 , work completed 17/06/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
Excellent Service
Customer Service
Quality
Value
Having purchased a new hot tub last year with the supplying company now in administration, I had a problem and couldn't get this resolved, until I called UK Leisure. My call to their office was very well handled by a polite and friendly lady, Kirsty. An appointment to suit us was made for today and James arrived to take a look. Nothing was too much trouble for him, even with restricted access, James was happy to explore the problem and quickly fixed it within 30 minutes. A great service from people who care and have the right knowledge and skills, thank you so much, I will certainly return for future servicing or repairs.
Customer in Posted on 25/10/2024 , work completed 25/10/2024
The trader replied (on 28/10/2024)
Thank you so much for your lovely review. It really means a lot when people take the time to post a review. We are delighted to have rectified your problem so quickly. We look forward to looking after you for many years to come
After Service - hot tub servicing
Customer Service
Quality
Value
Jon arrived this morning promptly to service my hot tub. He has done an incredible job! It's spotless, fully cleaned inside and out, checked over fully and reported as great condition. Whilst I didn't get to meet Jon due to being in work. My wife tells me he was incredible! Worked very hard, didn't stop, was polite, professional, and was also amazing with my 4-year-old daughter, who was apparently chatting his ear off! UK Leisure Living have never once let me down, from my initial inquiry to purchase, delivery, supplies, and after care, this company consistently goes above and beyond when it comes to customer service. I have been so impressed from day one!! Jon, thank you for leaving my tub in an amazing, clean and fully serviced condition!
Customer in Warrington Posted on 18/06/2025 , work completed 18/06/2025
Empty hot tub
Very useful info from Kirsty on our enquiry regarding the different options on emptying our hot tub. Thanks.
Customer in Conwy Principal Area Posted on 23/05/2025 (Reviewer did not use service)
Prompt & Friendly
Customer Service
Quality
Value
Arrived on day promised, hot tub setup & demonstrated
Jamie, Clwyd Posted on 23/07/2017 , work completed 23/07/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Staff friendly & helpful
Customer Service
Quality
Value
Very good company - all staff friendly & helpful. Everyone does what they say.
Mike, Clwyd Posted on 07/06/2018 , work completed 07/06/2018
Swift and friendly service
Customer Service
Quality
Value
James, the service engineer, came out quickly, swiftly diagnosed the issues and gave options for remedy. Problem then swiftly sorted and also followed up to make sure all was ok after
Customer in Conwy Principal Area Posted on 22/02/2025 , work completed 20/02/2025
Great job.
Customer Service
Quality
Value
Great service.
Simon, Clwyd Posted on 13/06/2017 , work completed 13/06/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Very efficient and friendly service.
Customer Service
Quality
Value
The team turned up on time, put the tub on pre-built base, and put together during the day. Full instructions regarding operations given. Highly recommend!
Paul, Clwyd Posted on 25/09/2017 , work completed 25/09/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Fantastic service
Nick, Clwyd Posted on 09/07/2018 , work completed 09/07/2018
Great communication
Customer Service
Quality
Value
Excellent sales person. Communication great. Great product.
Tim, Gwynedd Posted on 14/07/2017 , work completed 14/07/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Good service.
Customer Service
Quality
Value
On time, sorted problems quickly and good product.
June, Gwynedd Posted on 14/03/2018 , work completed 14/03/2018
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Arrived on time as agreed. Good communication by installation team. Helpful staff. Very happy with product.
Which? Trusted Traders Consumer Posted on 20/08/2018 , work completed 20/08/2018
Swim spa/ hot tube service
Customer Service
Quality
Value
Paul came to service my swim spa and hot tub. Paul was very professional in his work. He answered any questions I had and advised me on filter cleaning, filling up and chemicals.
Customer in Conwy Principal Area Posted on 09/08/2024 , work completed 07/08/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
Highly recommended
Customer Service
Quality
Value
Highly recommended. Very impressed with services and good, clear instruction on use given. Staff polite and friendly and work quickly and efficiently.
Richard, Gwynedd Posted on 26/11/2018 , work completed 26/11/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
Excellent service
Customer Service
Quality
Value
Excellent service from the two men who delivered the hot tub.
Lesley, Clwyd Posted on 29/06/2018 , work completed 29/06/2018
Hot tub/swimspa
Customer Service
Quality
Value
Jon took his time to explain about the chemicals, filters, cleaning and jets. Only left when he knew I was happy.
Customer in Conwy Principal Area Posted on 13/05/2025 , work completed 13/05/2025