Endorsed by Which?

UK Leisure Living Ltd

4.9

122 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

Organisations and Awards

Apr 2019

About

UK Leisure Living is one of the largest outdoor leisure retailers in the UK. We cover Nationwide, as we hugely service the holiday sector up and down the country. We are the Biggest Retailer in the Region and the Longest Established Hot Tub Company in North Wales.

We work with individual homeowners to major park operators up and down the country.

We only sell Quality products, so rest assure you are buying a time tested product from UK Leisure living. We have 3 manufacturers to choose from, covering all price points and customer needs.

Under this brand we also sell a number of high quality products inc Swim spas, pools, Verandas, Saunas, Outdoor Kitchens, Pergolas, bbqs and rib boats

We look forward to welcoming you soon.

What we do

  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • Decking installers

  • Builders

    • Log cabins and homes
  • More Services

    • garden buildings
    • parasols
    • garden furniture

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
122 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent service
Customer Service
Quality
Value
From the minute I walked into the showroom their professionalism shone through. The guy Dan was very knowledgeable and when I said what I wanted from a tub he was able to direct me to several that met my spec and when I said I wanted the tub earlier than the usual delivery date he made the calls to ensure I got it sooner. I was kept informed of progress and the sales team phoned on day of delivery. lads arrived promptly worked efficiently, polite and very professional. Excellent service all round will highly recommend.
Ginny, Clwyd Posted on 12/07/2018 , work completed 12/07/2018
My review
Customer Service
Quality
Value
Fantastic service, thank you.
Mark, Clwyd Posted on 09/07/2018 , work completed 09/07/2018
Great company
Customer Service
Quality
Value
From start to finish, everything went smooth. The tub was delivered on time and the installation team was efficient. I would not hesitate to recommend UK Leisure Living and I am delighted all round. 5 Stars!!
Barry, Gwynedd Posted on 13/06/2018 , work completed 13/06/2018
My review
Customer Service
Quality
Value
Excellent service from start to finish.
Alison, Clwyd Posted on 30/07/2018 , work completed 30/07/2018
Prompt, professional and helpful
Customer Service
Quality
Value
Turned up exactly on time. Worked hard and tidily. Demo was good but was the little tips that were not in instructions that were most helpful.
Posted on 29/05/2018 , work completed 29/05/2018
Professional.
Customer Service
Quality
Value
Arrived on time & professional install and good level of training given.
Gari, Gwynedd Posted on 28/01/2019 , work completed 28/01/2019
The trader replied (on 15/07/2021)
Thank you for choosing us Gari
Brilliant job.
Customer Service
Quality
Value
Professional service, polite, pleasant workforce. Excellent job.
Dominic, Clwyd Posted on 10/11/2017 , work completed 10/11/2017
UK Leisure
Amazing Service. Good well stocked showroom. Good customer service from Emma Roebuck, Manager always goes that extra mile to help.
Customer in Conwy Principal Area Posted on 01/07/2022 (Reviewer did not use service)
The trader replied (on 27/07/2022)
Thank you for your lovely Review.
Hot tub install
Customer Service
Quality
Value
Really straightforward, Paul was great, great information up front before installation made the morning go without any issues, can't wait to get in my tub.
Customer in Cheshire West and Chester Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
Hot tub service
Customer Service
Quality
Value
Purchased Hot Tub with UK Leisure Living and had just had its annual service with them. Paul, the technician who attended was brilliant. Kind, professional and skilled! Left the hot tub sparkling ready for next time we need to set it up. Great guy thank you. Ben
Customer in Herefordshire Posted on 05/08/2024 , work completed 05/08/2024
The trader replied (on 10/10/2024)
Thank you so much for the lovely review
UK Leisure Living Review
Customer Service
Quality
Value
First time of using UK Leisure Living as needed to winterize our hot tub. Great service and communication from the outset and Paul the engineer was first class. Very pleased with the whole experience.
Customer in Flintshire Posted on 01/10/2024 , work completed 01/10/2024
The trader replied (on 10/10/2024)
Thank you so much we really appreciate your business
Hot tub service
Customer Service
Quality
Value
Paul came and serviced my tub on October 8th. The tub had been left with cold water in for two years so it was dirty and the water smelt. By the time Paul had finished it looked like new. I paid for the more expensive service so the tub could be set up correctly and whilst this was happening Paul talked me through what chemicals I needed and how to use them leaving me feeling very confident that I would be capable of maintaining my tub. I would not hesitate to recommend Paul.
Customer in Sir y Fflint Posted on 08/10/2024 , work completed 08/10/2024
The trader replied (on 10/10/2024)
Thank you so much for your lovely review we really appreciate the time to write it. thank you
Pump replacement
Customer Service
Quality
Value
As a holiday let owner with a hot tub it's vitally important that in the unlikely event of an unexpected breakdown, the hot tub supplier can support any work required with speed and efficiency. The UK leisure opps manager Rob Jones and fitter James provided the type of service that holiday guests would expect when the guest's holiday enjoyment is threatened by a hot tub breakdown. The service provided was Speedy, efficient, and polite professional and I can recommend this company to any holiday let owner or manager
Customer in Sir Ddinbych Posted on 22/10/2024 , work completed 18/10/2024
The trader replied (on 23/10/2024)
Thank you so much for your lovely review and really pleased we could help so promptly. thank you
Excellent Service of Hot Tub
Customer Service
Quality
Value
Jon serviced our hot tub today and gave some great advice on preventing build up of biofilm and maintaining cleanliness of hot tub and filter. Hot tub left in pristine condition.
Customer in Denbighshire Posted on 03/06/2025 , work completed 03/06/2025
Great Service
Customer Service
Quality
Value
Ordered chemicals at lunchtime- paid over the phone - free delivery from Rob by dinner time ! Excellent service and saved me a trip - would definitely recommend!
Customer in Conwy Principal Area Posted on 04/06/2025 , work completed 02/06/2025
Really helpful
Customer Service
Quality
Value
Found all staff members really helpful and the installation was much quicker than expected.
Posted on 02/08/2017 , work completed 02/08/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
My review
Customer Service
Quality
Value
Fab service.
Graham, Clwyd Posted on 18/07/2017 , work completed 18/07/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Job well done
Customer Service
Quality
Value
The two young men arrived promptly and positioned the tub with relative ease, despite my concerns. They both explained everything well as they fitted it and then gave us a full extremely helpful run through of the cleaning & chemical process. They were thorough and reassuring. Thank you Alex and Tris. A job well done.
Lesley, Clwyd Posted on 16/10/2018 , work completed 16/10/2018
The trader replied (on 17/01/2019)
Thank you so much for your business and for choosing UK Leisure Living :)
Fantastic service.
Customer Service
Quality
Value
Kieran and Tristan, fantastic service. Nothing too much trouble, and explained everything to us. Alex arrived first and explained everything as well.
Sharon, Clwyd Posted on 31/08/2018 , work completed 31/08/2018
Prompt & professional.
Customer Service
Quality
Value
Prompt delivery. Fitter very efficient, explained everything very well.
Posted on 24/08/2018 , work completed 24/08/2018
Brilliant job
Customer Service
Quality
Value
Excellent company to do business with excellent workmanship.
Lee, Clwyd Posted on 30/11/2017 , work completed 30/11/2017
The trader replied (on 13/06/2018)
Thank you for a lovely review and thank you for choosing UK Leisure Living :)
Excellent service
Customer Service
Quality
Value
Excellent service, great communication, friendly staff.
Richard, Gwynedd Posted on 08/06/2018 , work completed 08/06/2018
Very professional
Customer Service
Quality
Value
A very helpful company spent a long time with us to explain how to look after your hob tub. Delivery was on time and very professional good service all round.
Gary, Clwyd Posted on 30/07/2018 , work completed 30/07/2018
Very professional service
Customer Service
Quality
Value
Supply and install spa, service was very professional and polite. Explained controls on site and service available. Would highly recommend install and sales team.
Which? Trusted Traders Consumer Posted on 29/06/2018 , work completed 29/06/2018
Prompt and everything done perfectly.
Customer Service
Quality
Value
Really impressed, top service!
Sian, Clwyd Posted on 04/07/2018 , work completed 04/07/2018