Universal Plumbing and Heating Limited

He installed my combi boiler and I thought it would be nice to call him back as he might understand his own installation better. Last year 2022 I emailed and called him to check on a persistent leakage whenever it rained and he kept ignoring me. This year I emailed and called him again and all he does is to say he will contact me back. At some point, he said he wouldn't fix the leakage I still have and didn't explain to me why. And then I asked if I could at least have the annual service. He said he would contact me back. No reply or call back. The boiler installation was ok but he kind of left my wall crumbling after inserting the flue. I have been trying to repair it ever since and no builders want to do it unless I remove the whole boiler to give space for them to work. Lastly, he ignored my boiler option and brought whatever he felt like installing at the time with no much explanation. I was too tired at that point to complain further...

I contacted universal as I had an issue with the fan on my boiler which stopped the boiler from working. I was kept me up to date with time frames for ordering the part and they fixed the issue within 2 days! Jan and his colleague were polite, friendly and efficient. They also completed a service as well. I was very happy with the work and price.

I selected Universal to replace an old gas combi-boiler with a new electric system. Communication was good before the job took place and work to remove the old system and install the new one took place within the timeframe described. Jan and team were very friendly and helpful. Would happily recommend this company.

They visited my property on 20/02/24 for the annual boiler service, their service was very disturbing and disappointing. During the service, they requested a container to drain out water from the boiler and a footstool, which I found unusual. I have never had this experience before with any previous boiler services. When asking for the invoice and service report, the technician informed me that he would do them when reaching his office. However, after nine hours, he did not contact me. I sent another text message, which was unanswered. I gave him another 12 hours to respond, but after 12 hours, when I called, he did not answer the call. I sent text messages, which were rudely answered. From this incident, I have learned a valuable lesson and have experienced firsthand the unprofessional behavior of this particular small business. From now on, I will be calling British Gas or Worcester Bosch directly instead of relying on this unreliable company for my boiler and plumbing needs. I also want other people to be aware of the potential issues with universal boilers and plumbing. It is essential to conduct thorough research and due diligence before hiring any company for these services. By sharing my experience, I hope to warn others and help prevent similar situations from occurring in the future.

Jan is very friendly , knowledgeable and efficient. Very pleased with every step of the installation.

After multiple quotes with a wide range of costs we decided to go ahead with Jan from Universal. Very clear on assessment of job and quote. We were fitted in quickly as no heating or hot water. Work was done in a day, to a very high standard and very clean. I would highly recommend and will be using for any future plumbing work.

Jan was really easy to work with. Communicated what he was doing really clearly and efficiently did the job. He did both the investigation and the repair within the scope of the original quote.

Jan and team do my annual boiler service. They are always professional and courteous and price wise excellent. I also had a light fixture changed by them and that was done well and neat and I’m super happy. They were very good to consult me about length and how I wanted it which I really appreciated. They are always very communicative and respectful of my property which I also really appreciate. I would definitely recommend this business anytime! Cheers Jan and team.

Our boiler needed replacing and the scope of works we had were all over the place. Jan was clear and easy to understand, the job was well priced and well executed. New boiler working perfectly. Recommend.

This is the second occasion I have needed assistance with broken central heating, very impressed. This time it was the pump that needed replacement. Jan is great, very polite and despite being fully booked up he made time to visit and diagnose the issue. Then scheduled me in at the first opportunity to fix it. Very good comunication throughout, kept me well informed, turned up on schedule and managed to source and install replacement pump resolving all issues quickly. Great service!

Jan and his team did a fantastic job installing our new boiler. They were fast, cleaned up after their work and their pricing was fair. I can't recommend them highly enough.

I wanted to reposition three radiators to correct position under windows and remove a pipe which came out after removing chimney breasts. I got Universal plum and heat recommended to me by my neighbour who did central heating work five years back and was very happy with the work done. Jan and team arrived on time on the date agreed and finished work very quickly (half a day). The whole team was very polite, professional and knowledgeable. I wouldn't use any other gas engineer/plumber from now on.

Having had a range of quotes I decided to go with Jan and his team due to the positive reviews. He and his team are hard-working and professional. Absolutely satisfied with my new Worcester bosch boiler and nest control system expertly installed. Quality counts end of the day and I wouldn't hesitate to recommend these guys.

Lavatory and three taps replaced. Very reasonable rate. 100% recommended. Work done very quickly. Nice people.

The team installed a new boiler for me. When I called them for an initial quote I found him friendly and knowledgeable. They answered all of my questions and we were able to book the installation within one week of my phone call. The team provided a professional and efficient boiler installation service, he explained everything clearly and was on hand to answer any questions I had on the day. I am really satisfied with my new boiler and the service I received and I will be using them for my annual boiler service going forward as well.

My boiler broke on a Monday and I had no one to fix it. I was worried about the cost and who to use. I looked on Checkatrade and found Universal engineers. Within few hour I had call from Jan and next morning came round to look at the boiler free of charge. Jan, Raj and other 2 staff came on Friday - supplied and fix my new boiler within few hours. i was very impressed of them service. Very polite, friendly and tidy workmanship. Universal have been superb from the time I contacted them until the boiler was fitted. Good communication and reasonable prices. No pushing, just sound advice on what was right for me. I am so pleased and relieved I found universal and I will be using them for all my future boiler and plumbing needs. So nice and reassuring to find such a trustworthy company. I totally recommend universal 100%. Do not hesitate to use this company. You wont be disappointed!

Jan did a few jobs for me, he fixed my boiler for just the call out charge and didn't need to add any parts when I thought it'd be a hefty bill for sure. He sorted out a radiator with new valves and he also replaced a timer on my boiler. Each job was done very quickly and at a good price, his team are very professional and kept the place clean. Thanks so much, I'll keep his number for any future needs for sure.

Jan's team moved four radiators across two floors for me and not only fixed a shower leak caused by a builders poor installation but also solved a water run off problem which had existed from day one! A competitive price, friendly and efficient service and timely follow up to all queries. Highly recommended.

Jan stood out because he got back to me asap. I got none of the waffle and showing off about "being snowed under" which is typical of the majority of tradesmen these days. He took on a job I'd lost time on, (replacing the heat exchange plate on the Worcester 25Si boiler I'd been duped into purchasing several years ago) with 2 previous heating engineers not wanting to take the job on. (It is a troublesome unit), he came and fixed it that day for £325. He didn't play the 2 visits game and he was very professional and intelligent. I have had hot water running consistently since and I'm delighted. If you want a job done, ask a busy man like Jan.

Thank you Universal for urgently replacing my boiler during testing times. I must compliment Universal as they repaired my boiler previously when i was expecting them to charge for a new one . Instead they were professional and honest to be able to fix it to get a few more miles from it . Now ,this boiler packed up and during testing times, due to COVID and winter weather, I was impressed with the efficiency and urgency in getting the new boiler installed urgently as I have my elderly mother at home also. I was given a choice of recommended boilers and prices and extremely satisfied with the polite engineer who installed it and ensured his working in sterile conditions to keep all safe. He was polite and patient to test everything was working fully as well as ensuring his work areas were left clean and tidy before his departure. Great work + neat finish. Thank you.

Great Products and Service Always great service. Used for the last 7 years. Good priced and good quality products. Fast and reliable delivery and service. An efficient and easy company to deal with. Edison Yarde

Removal of old and installation of new boiler with safety checks. Done to agreed schedule and budget (more or less). Extremely helpful and remaining in contact with me as 'agent'. Fully recommended.

Friendly team who are punctual and good value. Will use for future boiler services or problems.

New Combi boiler fitted. It was urgent as old one had failed and parts unavailable. My tenant had daughters coming for weekend to celebrate birthday. Fixed price quote from Worcester Bosch. Universal came out to confirm quote same day and arranged installation the next day. Friendly efficient and did a great job. A lot better than British Gas!

Jan and colleague surveyed the work needed within 12 hours of my leaving a request for a quote. Our boiler had been condemned. Their survey was super efficient and professional. We received a written, detailed quote later the same day, confirming the exact work to be done. The price was fair. Our new boiler was installed within 48 hours of receiving the quote. Jan and two members of his team were friendly - working efficiently and professionally to get the job done in 4 hours. Thanks team.

Good engineer and experienced engineer, nice and friendly to deal with. Did the job in a professional manner and within timeline.

Jan and team installed a new boiler after our old one failed, along with a pressurised hot water cylinder and radiator for the main bedroom. The work was completed on time (1.5 days) and in line with the initial quote. Communication was generally good and questions answered quickly. I would definitely recommend them.

We were in urgent need of a Power Flush, as the system was so clogged central heating wasn’t working. Universal were able to send someone out the next day which was very impressive. Engineer was careful, calm, methodical, and made sure not to leave until the system was working again - even though we’d only called them for the flush. Very reasonable price too! Impressed with this company, and will use them again!

Very quick to respond when our boiler broke down leaving us without heat of hot water. We called them first thing Monday morning and they were round before midday to take a look. The boiler is very old but they were able to do a few tests and diagnose the problem correctly first time. They then had to track down a replacement part which was not easy. I got a text in the afternoon stating they had located the part and could fit it next day, along with a quote for the parts and labour. After agreeing this I had to request a specific time as I had an early morning appointment, they were very flexible, and arrived at exactly the time agreed to fit the part. Both of the tradesmen we saw were very polite and amiable. I would recommend wholeheartedly and would use them again.

I have been using Jan for all my certificates and gas works since finding him way back, and I always will. Excellent honest service. Thanks Jan.

Jan and the team were very professional from initial conversation to completion of the work. He came with two guys and they removed and installed a new boiler in less than 4 hours. They did a great job and i couldn't be more happier. I would definitely recommend them.

Excellent service. Communication is very quick. New boiler was fitted by them and they did everything for me including purchasing the boiler. Very professional and they knew what they were doing. Highly recommend.

Prompt response to initial enquiry and then efficiently got the work done. Very helpful and did a good job.

I first contacted Universal Plumbing and Heating Ltd in Hornchurch after reading the comments from Which? readers. I was very impressed with Jan who I spoke to saying that I thought my central heating system needed a chemical power flush as there was a lot of noise in the system. He arranged to visit the following day and said that maybe a power flush was not necessary but he would see when he visited. As it turned out, a power flush was required and I had the system balanced and a boiler service done as well. I was so impressed with Jan's team who carried out the work. Not only did they turn up when they said they would but the work took about three hours as predicted. They were clean and very courteous and the price I agreed with Jan was very reasonable. There was a problem with the boiler after they left (overheat light coming on and cutting out the boiler) which I put down to the age of the boiler (over 25 years old). They had to come back a couple of times and after replacing the overheat sensor (didn't solve the problem) they tried something else which was successful. Nothing was too much trouble for them and each time I spoke to Jan, he was very helpful. I can't praise Jan and his team from Universal Plumbing and Heating highly enough and I would have absolutely no hesitation in recommending them for any plumbing or heating job, no matter how big or small. If I could give them 6 stars then I would. It's refreshing to find people who actually care.

Really impressed by Jan and his team. It wasn't an easy job (remove a huge and heavy industrial cooker, install the new one, re fit the gas pipe) but they worked incredibly efficiently, with a smile and generally great attitude. All working perfectly too. Highly recommend.

Jan and his team are very professional completed the work to a high standard just fitted my new Vaillant which is working great, very friendly service will highly recommend this company for all your boiler or plumbing needs, no need to go elsewhere these guys will sort it. Thanks again!

I’ve used Jan’s services for the last 5 years on both our family home and rental properties. I’ve had absolutely no problems with any of the work completed and Jan has always promptly returned to make any adjustments. I highly recommend using Universal Heating.

We have been working with this company for a number of years and found them to be very efficient and very competitive. They always attended our properties on time without no hassle and return if any issues.