Jan stood out because he got back to me asap. I got none of the waffle and showing off about "being snowed under" which is typical of the majority of tradesmen these days. He took on a job I'd lost time on, (replacing the heat exchange plate on the Worcester 25Si boiler I'd been duped into purchasing several years ago) with 2 previous heating engineers not wanting to take the job on. (It is a troublesome unit), he came and fixed it that day for £325. He didn't play the 2 visits game and he was very professional and intelligent. I have had hot water running consistently since and I'm delighted. If you want a job done, ask a busy man like Jan.

Thank you Universal for urgently replacing my boiler during testing times. I must compliment Universal as they repaired my boiler previously when i was expecting them to charge for a new one . Instead they were professional and honest to be able to fix it to get a few more miles from it . Now ,this boiler packed up and during testing times, due to COVID and winter weather, I was impressed with the efficiency and urgency in getting the new boiler installed urgently as I have my elderly mother at home also. I was given a choice of recommended boilers and prices and extremely satisfied with the polite engineer who installed it and ensured his working in sterile conditions to keep all safe. He was polite and patient to test everything was working fully as well as ensuring his work areas were left clean and tidy before his departure. Great work + neat finish. Thank you.

Great Products and Service Always great service. Used for the last 7 years. Good priced and good quality products. Fast and reliable delivery and service. An efficient and easy company to deal with. Edison Yarde

Removal of old and installation of new boiler with safety checks. Done to agreed schedule and budget (more or less). Extremely helpful and remaining in contact with me as 'agent'. Fully recommended.

Friendly team who are punctual and good value. Will use for future boiler services or problems.

New Combi boiler fitted. It was urgent as old one had failed and parts unavailable. My tenant had daughters coming for weekend to celebrate birthday. Fixed price quote from Worcester Bosch. Universal came out to confirm quote same day and arranged installation the next day. Friendly efficient and did a great job. A lot better than British Gas!

Jan and colleague surveyed the work needed within 12 hours of my leaving a request for a quote. Our boiler had been condemned. Their survey was super efficient and professional. We received a written, detailed quote later the same day, confirming the exact work to be done. The price was fair. Our new boiler was installed within 48 hours of receiving the quote. Jan and two members of his team were friendly - working efficiently and professionally to get the job done in 4 hours. Thanks team.

Good engineer and experienced engineer, nice and friendly to deal with. Did the job in a professional manner and within timeline.

Jan and team installed a new boiler after our old one failed, along with a pressurised hot water cylinder and radiator for the main bedroom. The work was completed on time (1.5 days) and in line with the initial quote. Communication was generally good and questions answered quickly. I would definitely recommend them.

We were in urgent need of a Power Flush, as the system was so clogged central heating wasn’t working. Universal were able to send someone out the next day which was very impressive. Engineer was careful, calm, methodical, and made sure not to leave until the system was working again - even though we’d only called them for the flush. Very reasonable price too! Impressed with this company, and will use them again!

Very quick to respond when our boiler broke down leaving us without heat of hot water. We called them first thing Monday morning and they were round before midday to take a look. The boiler is very old but they were able to do a few tests and diagnose the problem correctly first time. They then had to track down a replacement part which was not easy. I got a text in the afternoon stating they had located the part and could fit it next day, along with a quote for the parts and labour. After agreeing this I had to request a specific time as I had an early morning appointment, they were very flexible, and arrived at exactly the time agreed to fit the part. Both of the tradesmen we saw were very polite and amiable. I would recommend wholeheartedly and would use them again.

I have been using Jan for all my certificates and gas works since finding him way back, and I always will. Excellent honest service. Thanks Jan.

Jan and the team were very professional from initial conversation to completion of the work. He came with two guys and they removed and installed a new boiler in less than 4 hours. They did a great job and i couldn't be more happier. I would definitely recommend them.

Excellent service. Communication is very quick. New boiler was fitted by them and they did everything for me including purchasing the boiler. Very professional and they knew what they were doing. Highly recommend.

Prompt response to initial enquiry and then efficiently got the work done. Very helpful and did a good job.

I first contacted Universal Plumbing and Heating Ltd in Hornchurch after reading the comments from Which? readers. I was very impressed with Jan who I spoke to saying that I thought my central heating system needed a chemical power flush as there was a lot of noise in the system. He arranged to visit the following day and said that maybe a power flush was not necessary but he would see when he visited. As it turned out, a power flush was required and I had the system balanced and a boiler service done as well. I was so impressed with Jan's team who carried out the work. Not only did they turn up when they said they would but the work took about three hours as predicted. They were clean and very courteous and the price I agreed with Jan was very reasonable. There was a problem with the boiler after they left (overheat light coming on and cutting out the boiler) which I put down to the age of the boiler (over 25 years old). They had to come back a couple of times and after replacing the overheat sensor (didn't solve the problem) they tried something else which was successful. Nothing was too much trouble for them and each time I spoke to Jan, he was very helpful. I can't praise Jan and his team from Universal Plumbing and Heating highly enough and I would have absolutely no hesitation in recommending them for any plumbing or heating job, no matter how big or small. If I could give them 6 stars then I would. It's refreshing to find people who actually care.

Really impressed by Jan and his team. It wasn't an easy job (remove a huge and heavy industrial cooker, install the new one, re fit the gas pipe) but they worked incredibly efficiently, with a smile and generally great attitude. All working perfectly too. Highly recommend.

Jan and his team are very professional completed the work to a high standard just fitted my new Vaillant which is working great, very friendly service will highly recommend this company for all your boiler or plumbing needs, no need to go elsewhere these guys will sort it. Thanks again!

I’ve used Jan’s services for the last 5 years on both our family home and rental properties. I’ve had absolutely no problems with any of the work completed and Jan has always promptly returned to make any adjustments. I highly recommend using Universal Heating.

We have been working with this company for a number of years and found them to be very efficient and very competitive. They always attended our properties on time without no hassle and return if any issues.