Dreadful experience
A thoroughly dreadful process. Very poor account management and hopeless communication which ended up in very significant financial loss as a result. Others may have had a better experience but I had a terrible one and it cost me a fortune.
Customer in Greater Manchester
Posted on 21/08/2019
, work completed 15/07/2019
Good service
Good friendly service from the team. Arrived promptly and tidied up after they’d dismantled the kitchen. But a note of caution - they took some of the appliance fixings in error which we still needed. The company reimbursed for the cost of the replacement but a hassle not needed. And, despite all the pre-visit info, not one mask worn.
Customer in East Sussex
Posted on 08/03/2021
, work completed 07/01/2021
Recommended
Quick careful and considerate
Team of 4 arrived on time. They unloaded quickly. Were very careful to avoid damage. And checked with us that they were putting units precisely where needed. And they were very good about getting a large larder up a flight of stairs. Highly recommended
Customer in
Posted on 23/01/2024
, work completed 22/01/2024
Recommended
Kitchen Dismantle
Kitchen Exchange dismantled my kitchen. Three-man team worked well together. Pleasant and polite group of guys. Communicated to me by mobile phone in advance to advise ETA at my house. Began work immediately on site, clearly knew what they were doing and were equipped with appropriate tools. Made clear to me what they were doing and kept full photographic record of each unit they worked on. Careful to minimise any damage to kitchen or walls. Worked diligently for around 2.5 hours and left.
Customer in Darlington
Posted on 11/10/2019
, work completed 10/10/2019
Recommended
Great job
Keith, Wes & Scott (The A Team) did a first class job yesterday removing my kitchen. They were highly professional, clean & tidy & couldn’t have been more helpful. In addition they removed everything including all granite upstands & splashbacks without breaking. Highly recommended.
Customer in Cheshire West and Chester
Posted on 10/10/2019
, work completed 09/10/2019
Recommended
Kitchen Dismantle
The kitchen dismantle team informed us in the morning when they were arriving and worked independently the whole day. They took great care with the units and we felt whoever had bought them should be very happy with their new kitchen.
Customer in Wokingham
Posted on 08/03/2021
, work completed 19/02/2021
Recommended
Totally professional
We contacted Used Kitchen Exchange when we were planning installing a new kitchen and wanted to find a home for our existing kitchen, which included many good as new appliances. They took care of everything from photographing, displaying on their website and also arranged for the kitchen to be professionally removed. The kitchen sold within 2 weeks. They were able to coordinate dates with us and the purchaser to ensure a smooth removal in time for our new kitchen installation. The removal team were excellent, hard working, meticulous and clean and tidy. A very professional job.
Which? Trusted Traders Consumer
Posted on 07/06/2018
, work completed 07/06/2018
Recommended
Used Kitchen Exchange were extremely helpful and guided us through the selling of our kitchen seamlessly.
Used Kitchen Exchange were extremely helpful to work with and their dismantling team were quick, efficient, clean and professional. We were very satisfied with their work and also with the communication throughout the whole selling process. Thank you!
Customer in Gloucestershire
Posted on 22/07/2020
, work completed 13/07/2020
Recommended
Professional and efficient service
The Used Kitchen Exchange dismantle team were fast, professional and efficient. Even though the team were unable to attend on the Friday originally booked because of Covid19 issues they kept me completely in the picture and were able to come on the following Monday. The team worked well together and dismantled our old kitchen in no time at all, they were very careful with the furniture and indeed with the room itself and left it tidy. A great team.
Customer in Cambridgeshire
Posted on 28/01/2021
, work completed 11/01/2021
Recommended
Used Kitchen Exchange
We found the kitchen exchange through our kitchen installer would suggest the site. The overall service is really good and makes the process of selling a kitchen effortlessly. The photographs and listed were all arranged quickly. Used Kitchen Exchange deal with the offers and once sold arrange fitters to dismantle the kitchen. The team who dismantled the kitchen were decent and well organised. My only negative is the high commission but we knew this was the case and the circumstances of wanting a relatively quick sale worked for us. Overall a really good experience.
Customer in York
Posted on 27/06/2021
, work completed 10/06/2021
Recommended
Very satisfied
They undertook the sale and removal of my old kitchen. The work was undertaken on schedule and extremely efficiently
Which? Trusted Traders Consumer
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Hassle Free-excellent service
From start to finish I was kept informed and told exactly what to expect. The office staff, Mark and then Siobhan kept me informed every step of the way. The professional photographer took photos then my kitchen was advertised. Much to my surprise, it was sold very quickly at an excellent price. My kitchen had been very expensive and was still in good condition, so the thought of dumping it seemed wrong. I was so pleased to be told about Used Kitchen Exchange. The team who dismantled my kitchen did so carefully and professionally. I received a phone call from them the evening before and when they were close by. They arrived on time and worked non-stop until the kitchen was out and they were on their way back. They took photos throughout, that they explained to me, were going to be available to the buyer so she could see how the kitchen was dismantled. Yes, Used Kitchen Exchange take quite a large percentage as fees, but it was well worth it and we ended up with quite a sum that would have otherwise been in the skip.
Denise
Posted on 20/11/2019
, work completed 18/11/2019
Recommended
Excellent and Fast Service
I can highly recommend the team who took out our kitchen. They arrived on time, wore masks and brought all their own refreshments. We literally just left them to it. The kitchen was dismantled quickly and carefully with the team taking photos as they went to document that there was no damage. I wouldn’t hesitate to use them again.
Customer in Surrey
Posted on 03/02/2021
, work completed 20/01/2021
Recommended
Used Kitchen Exchange
My kitchen installer suggested using UKE and I was not disappointed with them. I found the company very efficient and the whole process went smoothly. The kitchen was photographed, put on the website and sold. The dismantling team telephoned just before they arrived and the kitchen was dismantled. It was stored carefully so that the buyer's team could reload the kitchen easily. I would recommend the company to anyone wishing to sell a second-hand kitchen and, disposing of a kitchen in this way, it ensures that nothing goes into landfill.
Customer in South Yorkshire
Posted on 04/09/2021
, work completed 20/08/2021
Recommended
Great work, fast and efficient!
Shaun along with his team of Colin and Darren worked hard and efficiently to complete the kitchen strip out by lunchtime. Thank you for a good job well done!
Customer in Dorset
Posted on 13/04/2022
, work completed 12/04/2022
Recommended
Prompt & Professional
The team arrived on time updating their arrival time by text. They worked hard with a very difficult site as the kitchen had to be carried down two flights of stone stairs. The very large granite island was removed efficiently and then clamped safely on a trolley. I was worried that the granite around the sink could not be removed without fracturing, but it was braced along the weakest point and came out in one piece. The team know their job very well and I would certainly recommend them or even use them again.
Customer in Bath and North East Somerset
Posted on 22/03/2022
, work completed 21/03/2022
Recommended
Kitchen dismantle
Very quick and smooth kitchen dismantle/remove. Thank you so much Serg, Vas and Rob for being so professional.
Customer in Hertfordshire
Posted on 06/07/2024
, work completed 05/07/2024
Recommended
The dismantelling service was very efficient - when Used kitchen collects your used kitche they are very reliable, courteous and with no mess or fuss
Communication with this company is excellent - they are always on the end of the phone without having to wait to automated messages. They always get back to you and are very patient when explaining the process. I would advise anyone thinking of getting a new kitchen to consider what is going to happen to their old one. Often the cupboards are still serviceable - my customer who bought my old kitchen was thrilled to bits with it and I was very happy to know it was going to have a new lease of life and be loved again. The company carefully dismantle everything which can be extremely costly but is covered in the asking price displayed online. We didn't make a lot of money as most of the buying price went to removing it and taking it away. It's a shame to think it could have been smashed up and put in a skip - but now I am helping towards a sustainable Earth by recycling and everyone is a winner. It was well worth it just to have it taken apart and taken away to its new home! Hoping more people will think of using Used Kitchen Exchange which benefits everyone.
Hilary in Merseyside
Posted on 18/09/2019
, work completed 02/09/2019
Recommended
Efficient and Swift
The team turned up at the appointed time. Our Kitchen was dismantled swiftly with minimum of fuss. The site was left in a tidy state.
Customer in West Sussex
Posted on 18/08/2021
, work completed 03/08/2021
Recommended
Efficient and Seamless
The experience with Used Kitchen Exchange was seamless from the outset, the kitchen ended up selling for full asking price and in just a couple of weeks. We used the dismantling service that was flexible to book based on the timing of the fitting of our new kitchen and it was a really fast and efficient process. Overall we’re really pleased and would highly recommend to anybody thinking about replacing their kitchen.
Harriet in Greater London
Posted on 15/06/2021
, work completed 27/05/2021
Recommended
Excellent kitchen removers
Danny and his team did a superb job of removing our kitchen. They were quick clean and clinical in the process and I would thoroughly recommend them.
Customer in Surrey
Posted on 27/06/2024
, work completed 12/06/2024
Recommended
I sold my kitchen!
I hadn’t realised this service existed, until I stumbled upon this website. I must say the experience was a pleasure. All so often these days we expect to be disappointed, but hats off to this company, they delivered everything they promised and without any fuss. No hidden charges or excuses. They were polite, attentive, on time, tidy and sold the kitchen within days. I received my money without any quibble and on the date agreed in the contract. The team that came in to deconstruct the kitchen were skilful and particularly careful with the granite, which I thought was going to be impossible to get out intact, but they did! The team worked well together and were respectful and aware of the surroundings. They left leaving very little residual damage and cleaned up well. This company answer the phone with a human and answer emails, amazing! How refreshing. I understand this is a competitive market and I think you would be hard pressed to beat them.
Customer in Kent
Posted on 07/03/2019
, work completed 15/02/2019
Recommended
Helpful and efficient
We used UKE as it seemed a shame to throw out a perfectly good kitchen. They kept in touch through the process from initial contact through survey and photography to the end removal, the date of which changed a couple of times. The final amount we ended up with after costs was a little less than we’d have hoped for to be honest but we had all the facts before we began the process.
Customer in Greater Manchester
Posted on 21/06/2019
, work completed 06/06/2019
Recommended
Brilliant Concept
So glad I found this company online. My old kitchen was in excellent condition, but just not to my taste. UKE professionally photographed, marketed and sold it within a very tight schedule. Admin guys communicated brilliantly throughout the process, via email and telephone. The team sent to dismantle, Jonathan, Kevin, Eugene and Jake, arrived only a couple of days after sale and were friendly, helpful, tidy and very efficient throughout. Admittedly after costs and commissions were taken into account I did not achieve much profit. However the cost of removal to just dump would have been considerable and mores to the point, a travesty. Thank you to all involved and a wish the company continued success!
Customer in Essex
Posted on 03/10/2019
, work completed 01/10/2019
Recommended
Efficient, professional, considerate and friendly
Shaun and Daz did a fantastic job of dismantling our kitchen. Shaun communicated the arrival time beforehand and they were punctual, polite, friendly and considerate. They removed the kitchen very efficiently taking care nothing was damaged in the process and communicated any issues well. I wouldn’t hesitate to recommend them.
Customer in Nottinghamshire
Posted on 13/06/2021
, work completed 11/06/2021
Recommended