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Trusted Traders

User2 Computers (Edinburgh Computers Ltd)

Profile thumb user 2 logo

4.9

60 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:30–17:30
  • Sunday - Closed

About

User2 have been providing a full range of Computer & IT parts & services in and around Edinburgh for the last 18 years.

Onsite & in store repairs are carried out from our 2 retail outlets by highly experienced engineers. We are Microsoft Partners & Certified Refurbishers to ensure you of the best possible products & service whilst our custom build PC's use only the best quality parts. For time critical repairs, our "Fast Track" option ensures you of same day service either in store or on site. Meanwhile, business customers can take advantage of our FREE onsite appraisal for those thinking of an IT upgrade or support contract.

Services Include:-

New & Refurbished PC's & Laptops
PC, Laptop, MAC & Server Repairs
iPad, Tablet & Mobile Phone Repairs
Parts, printers, cables & cartridges
Custom build & gaming PC's
Wifi & Networking
Virus, malware & spyware removal
Data Recovery
Games Console, printer & electronics repairs
Business IT support

We look forward to helping you soon

What we do

  • Appliance repairs and servicing

  • Accessories and parts

  • More Services

    • computer
    • laptop
    • mac
    • mobile phone repairs
    • it support

Customer reviews

4.9
60 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great help
My wireless keyboard was not working, despite having new batteries. Something was not operating properly, but they sorted it in a matter of minutes and didn't charge me a penny.
Customer in Edinburgh Posted on 24/01/2020 (Reviewer did not use service)
Huge relief
Customer Service
Quality
Value
My laptop was slowing down and eventually it refused to work. I went into User2 Computers (South Clerk Street) to simply make enquiries and to get a price to see if it could be fixed. Fraser was very helpful and spoke in plain English. He diagnosed that it was the hard drive that was the main problem. I was given options but was advised that the best and simpliest solution was to replace the hard drive, reinstallation of window, a new battery and to transfer all the data over which included microsoft office. A price was quoted which was reasonable considering that basically I was getting a new computer installed into my laptop. I agreed to the work, left my laptop with him and everything was properly labelled and I got a receipt and signed a document to say that I am data protected and that User2 Computers will not disclose any data found on my computer to a 3rd party. Fraser phoned me the following day to update me and to confirm the completion of the work. The service was quick and my laptop is now superfast and processing data like a dream. I would certainly recommend User2 Computers as they know what they are doing!!
Customer in Edinburgh Posted on 17/06/2019 , work completed 12/07/2018
Helpful, Professional, Affordable
Customer Service
Quality
Value
I purchased a full PC build from User2Computers (South Clerk St branch). I informed Philip that I didn't fully know all the things I would need for my custom build, but explained what I planned to use the PC for. A day or so later Philip gave me 3 different options to choose from, all of which covered what I needed the PC to do. I was then surprised to find that one of the staff members tweaked the PC further, so I would have more use out of the PC, he even offered to tweak my PC further if wanted. They know PC's inside and out, and take the time to help people like myself that don't know that much about the workings of a PC to help them make the right purchase. Thank you User2Computers!
Customer in Midlothian Posted on 12/03/2019 , work completed 12/03/2019
Excellent Customer Service
Customer Service
Quality
Value
Went into the store and had great help from the guy at the store to choose the perfect monitor. Got home and somehow didn't get the set up right. Called the store same day just after closing hours and the man who I speak with was so helpful. At some point he said I would call you right back; i thought to myself yeah right. I guess I am on my own. But he did call back and gave me the information I needed to set it up properly. Thank you so much
The Lady with the Scarf Posted on 18/09/2018 , work completed 18/09/2018
Customer Service - Excellent
Customer Service
Quality
Value
Bought a monitor at the store and the man behind was very helpful in choosing the right one. Got home and could not get it set up right. Called the store (sorry don't know his name) was absolutely patient with and helped to get it up and running. Not had that level of customer service in a while. Thank you
The Lady with the Scarf Posted on 15/09/2018 , work completed 15/09/2018
Excellent service
Customer Service
Quality
Value
I always use the User2 Computers at 4 South Clerk St Edinburgh. Today they gave me excellent service again.
Which? Trusted Traders Consumer Posted on 23/08/2018 , work completed 23/08/2018
Professional
Customer Service
Quality
Value
A very professional young man helpful and asked for no pay (sorted problem in 5 minutes).
Winnie, Midlothian Posted on 23/05/2018 , work completed 23/05/2018
The trader replied (on 06/07/2018)
Why thank-you Minnie, for such a lovely review! Take care of yourself, Fraser @ User2
Excellent service
Customer Service
Quality
Value
Very helpful staff, good professional job.
Janet, Midlothian Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 06/07/2018)
Hi Janet, glad you liked the service - all the best! Fraser @ User2
Prompt and professional
Customer Service
Quality
Value
Friendly and helpful. Excellent work!
Which? Trusted Traders Consumer Posted on 11/05/2018 , work completed 11/05/2018
The trader replied (on 06/07/2018)
Thanks for the great review. Hope to see you again soon!
Very helpful
Customer Service
Quality
Value
Resolved the difficulty I was having sending attachments by email. Showed me a better way - which works!
Which? Trusted Traders Consumer Posted on 30/04/2018 , work completed 30/04/2018
The trader replied (on 06/07/2018)
Thanks for the great review. Hope to see you again soon!