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User2 Computers (Edinburgh Computers Ltd)
Opening Hours
Today - 09:00–18:00
- Monday 09:00–18:00
- Tuesday 09:00–18:00
- Wednesday 09:00–18:00
- Thursday 09:00–18:00
- Friday 09:00–18:00
- Saturday 09:30–17:30
- Sunday - Closed
About
User2 have been providing a full range of Computer & IT parts & services in and around Edinburgh for the last 18 years.
Onsite & in store repairs are carried out from our 2 retail outlets by highly experienced engineers. We are Microsoft Partners & Certified Refurbishers to ensure you of the best possible products & service whilst our custom build PC's use only the best quality parts. For time critical repairs, our "Fast Track" option ensures you of same day service either in store or on site. Meanwhile, business customers can take advantage of our FREE onsite appraisal for those thinking of an IT upgrade or support contract.
Services Include:-
New & Refurbished PC's & Laptops
PC, Laptop, MAC & Server Repairs
iPad, Tablet & Mobile Phone Repairs
Parts, printers, cables & cartridges
Custom build & gaming PC's
Wifi & Networking
Virus, malware & spyware removal
Data Recovery
Games Console, printer & electronics repairs
Business IT support
We look forward to helping you soon
What we do
Computer Repairs
Accessories and parts
Appliance repairs and servicing
Mobile phone repair
More Services
- computer
- laptop
- mac
- mobile phone repairs
- it support
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
68 reviews
Recommended
Recommended
by 99% of customers
Sort by
fast and simple fix
Customer Service
Quality
Value
i have an old Laptop and the base of the machine was coming off as one of the retaining screws was missing. I took it in to see if that had suitable screws the engineer looked and said he thought he had. He fixed it in 2 mins with no fuss. They refused to be paid for this service and certainly have bought my loyalty for any other repairs i will need. Also I had a very informatice conversation with the enginer as i had worked in the IITindustr for 38 year
Customer in Edinburgh
, work completed
Recommended
Professional Advice
Customer Service
Quality
Value
I sought advice from Phil at User2 about a suitable spec for a new PC as my existing one was operating at a snail's pace. I am not particularly knowledgeable about computing but Phil gave some sound advice in a friendly and non patronising manner. He asked me what my budget was and promised to email me a quote in the next day or so. There was no hard sell. Just really professional and impartial advice. I got a quote the next day for an excellent upgrade and I accepted this and the new PC was built and configured within a couple of days. It is working brilliantly and is great value for money. I am really delighted to be able to perform simple computing tasks in much less time. If this service is typical of USER 2 I would wholeheartedly recommend them and I am grateful for Phil who showed a genuine interest in my quest for a suitable upgrade.
Customer in Midlothian
, work completed
Recommended
Rare Bad Experience With User2
Customer Service
Quality
Value
I've been to User2 several times over the years and they've been very reasonable. Unfortunately on this occasion I came in with a connectivity issue on a brand new PC that they were unable to replicate- they'd switched the machine on and observed it working okay. Despite this they decided to go ahead and update some drivers and BIOS despite not knowing if this would or would not fix my issue, and then proceeded to charge me for diagnostics and service, despite there being no real diagnosis, and none of their supposed fixes proving successful for me once I got home to check. I still have this issue and now I'm out of pocket for what is blatantly several minutes of work that I could have done myself. I hadn't signed anything prior to their service nor had the fee been made clear to me before I handed my machine over- granted, there's definite fault on my part there, and I wish I'd been more thorough but I was very frustrated and a little desperate. Ultimately this was a fast experience with solid enough customer service, as has always been the case, but I can't help but feel a little bit unfairly fleeced on this occasion. I think upon noting that everything was working fine for them they could have managed my expectations and contacted me to ask if I'd like them to attempt a few things without the guarantee of success on my end, or just honoured the "no fix no fee" in their agreement. On this occasion I wouldn't recommend User2.
Customer in Edinburgh
, work completed
Excellent and immediate service
Customer Service
Quality
Value
I dropped into the shop in South Clerk Street without prior appointment. They were able to fix my phone immediately. I have had no further problems with it.
Customer in Edinburgh
, work completed
Recommended
Great friendly service
Customer Service
Quality
Value
I called the shop and explained what I wanted. The next day I took my laptop to the shop where the gentleman recommended to install software to my requirements. A couple of hours later I got a call to say the job was completed. Great price and service. I would highly recommend User2 Computers.
Customer in Edinburgh
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
I have used User 2 in South Clerk St. for many years now and find them very reliable and obliging. My laptop needed a new keyboard, which was supplied but it then suffered a breakdown (apparently caused by the Anti-Virus program) which meant I appeared to have lost all my old files. It took them about half an hour to sort out the problem while I waited in the shop, with all files retrieved. Excellent service!
Customer in Edinburgh
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
User2 Computers are brilliant. They tried to fix my old laptop 6 months ago which was beyond repair, but saved all my files onto an SSD. They then loaded this onto a new laptop that I bought from John Lewis. This new laptop then lost its sound, and when I took it back to John Lewis for a repair under guarantee, John Lewis managed to wipe all my data that I had not, unfortunately, backed up - a lifetime's work and some really important stuff. User2 computers were able to retrieve my files from the SSD and once again load this onto my laptop. I have lost 6 months work and some addresses but it is a whole lot better that losing everything. User2 computers is great - nice people, really quick and reasonably priced - what an asset to the neighbourhood. Thanks guys!
Customer in Edinburgh
, work completed
Recommended
Honest expertise
Customer Service
Quality
Value
I am a past customer of User 2 and have always found them very helpful and trustworthy. Today I went in because my Touchpad was not working, but it was simply that I had inadvertently touched the button that switches it off. They could have not told me and charged for "fixing" it, but they did not. Hats off to Alex today for his friendly help. I was also thinking of buying a larger monitor to attach to my laptop, but after Alex walked me through the process it became clear that it was not really what I needed. Again, thanks, Alex. Expert and honest - can't beat that. Many thanks, Walter Butler
Customer in Edinburgh
, work completed
Recommended
Great help
My wireless keyboard was not working, despite having new batteries. Something was not operating properly, but they sorted it in a matter of minutes and didn't charge me a penny.
Customer in Edinburgh
(Reviewer did not use service)
Recommended
Huge relief
Customer Service
Quality
Value
My laptop was slowing down and eventually it refused to work. I went into User2 Computers (South Clerk Street) to simply make enquiries and to get a price to see if it could be fixed. Fraser was very helpful and spoke in plain English. He diagnosed that it was the hard drive that was the main problem. I was given options but was advised that the best and simpliest solution was to replace the hard drive, reinstallation of window, a new battery and to transfer all the data over which included microsoft office. A price was quoted which was reasonable considering that basically I was getting a new computer installed into my laptop. I agreed to the work, left my laptop with him and everything was properly labelled and I got a receipt and signed a document to say that I am data protected and that User2 Computers will not disclose any data found on my computer to a 3rd party. Fraser phoned me the following day to update me and to confirm the completion of the work. The service was quick and my laptop is now superfast and processing data like a dream. I would certainly recommend User2 Computers as they know what they are doing!!
Customer in Edinburgh
, work completed
Recommended