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West London Gas Ltd

4.9

135 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

West London Gas is an award-winning, Ealing-based heating and plumbing company that has proudly served homeowners and landlords across West London for over 25 years. Our Gas Safe Registered engineers provide boiler installations, repairs, servicing, central heating work, plumbing services and landlord gas safety certificates. We are known locally for being reliable, friendly and professional, with honest advice, competitive pricing and fast response times. From boiler breakdowns to planned upgrades, we take pride in delivering dependable workmanship and trusted local service our customers can rely on.

What we do

  • Gas installers

    • Gas Fires

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas fire repair and servicing
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Automated Heating
    • Immersion Heaters

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Leak Detection
    • Water softener installation and maintenance

  • More Services

    • gas pipe work
    • gas escapes.

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
135 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Very happy with the outcome
Customer Service
Quality
Value
Our hot water failed on a Sunday (of course) and though the website refers to a 24/7 service, we were disappointed that we had no response to either of our two calls for help. However the matter was picked up on Monday and the engineer arrived early afternoon. He was courteous, friendly and efficient. He worked in a tidy and clean way and explained what he was doing and we had hot water within an hour. Very happy with the service.
Carol Gilbert Posted on 08/02/2018 , work completed 08/02/2018
Recommended
The trader replied (on 16/02/2018)
Thank you for taking the time to share your experience of West London Gas Ltd's service. We are pleased to hear you were generally happy with our overall service, highlighting elements of our service we prioritise. I will of course investigate why your call was not attended to over the weekend.
professional and efficient
Customer Service
Quality
Value
Professional and efficient as ever, I've used West London Gas a few times now - each time they are professional, cost effective and explain what they are doing
david am Posted on 09/02/2018 , work completed 09/02/2018
Recommended
The trader replied (on 16/02/2018)
Thank you for taking the time to share your experience of West London Gas Ltd's service. We are pleased to hear our service met your expectations; we look forward to carrying out the same level of service for you in the future.
Exceeded Expectations, excellent service
Customer Service
Quality
Value
Engineers friendly and answered all questions and provided useful advice for the future. Fully serviced boiler and re-activated central heating very quickly that had been down for two weeks. Also re-sealed a radiator for no charge that was much appreciated. Received report within 24 hours. Would have no hesitation recommending the business for servicing or on-going issues with your boiler.
tonyhen Posted on 09/02/2018 , work completed 09/02/2018
Recommended
The trader replied (on 16/02/2018)
Thank you for taking the time to share your experience of West London Gas Ltd's service. We are pleased to hear you were happy with our overall service. We look forward to carrying out the same level of service for you in the future.
Boiler Service
Customer Service
Quality
Value
The engineer Edgar, was punctual, polite and very focused on the job. He also helped with a minor but important radiator problem. We were very happy with the service and would recommend this company without hesitation. Thank you Edgar.
pollyjones Posted on 21/02/2018 , work completed 21/02/2018
Recommended
The trader replied (on 16/03/2018)
Thank you for taking the time and sharing your experience of our service. West London Gas take a lot of pride in our service with our individual engineers committed to our service standards; whether it is a small or larger job. I will let Edgar know of your positive feedback. Many Thanks Andrew
New boiler
Customer Service
Quality
Value
The hot water from my boiler was cutting out so I asked West London Gas to come round and try and fix the problem. The trader gave me an honest appraisal of the situation and after a discussion we agreed that a new boiler was the best way forwards. This was fitted the following week with the minimum of fuss and the maximum of efficiency.
Which? Trusted Traders Consumer Posted on 01/03/2018 , work completed 01/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for taking the time to share your experience of our service. We are really pleased you were happy with our service. At West London Gas we aim to develop good, long term relationships with our customers, with honesty and trust as the cornerstone, backed with a fast, efficient and friendly service.
Really pleased with the service!
Customer Service
Quality
Value
We had two work items carried out: replacement mid-postion switch and replacement pump. Both items were carried out efficiently, with care taken to keep everything clean and protected. Explanations were given of what was needed to be done. We were pleased with the whole experience and the cost was reasonable.
Which? Trusted Traders Consumer Posted on 20/03/2018 , work completed 20/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for taking the time to leave your feedback and highlighting your positive experience of our service. At West London Gas we have set ourselves high service standards, concentrating on delivering a fast, efficient and friendly service. We look forward to carrying out the same level of service for you in the future.
Satisfied customer
Customer Service
Quality
Value
Boiler service, which was installed by them 2 years ago.
Marilynstuart, . Posted on 05/04/2018 , work completed 05/04/2018
Recommended
Very knowledgeable, experienced and professional
Customer Service
Quality
Value
Work carried out - replaced 3 - port motorised valve, also 6 off radiator thermostatic valves after first draining. The system water, then refilling system and adding inhibitor. Finally, adjusted the flow to each radiator to ensure heating was acceptable in each of the eight rooms in my house. Explained in detail what work he had carried out, to my complete satisfaction and my budget for this work. His work was clean and he replaced all my furniture to their original places. A very polite and pleasant man and once again asked me if I was happy with the system just before leaving giving me his company's visiting card.
Frederick, Middlesex Posted on 01/06/2018 , work completed 01/06/2018
Recommended
The trader replied (on 22/06/2018)
Thank you for taking the time and sharing your experience of our services; always most welcome and we look forward to maintaining or if not improving our services in the future.
Great work, knowledgeable, efficicient and great value
Customer Service
Quality
Value
I have been using this company for years now. Every job has been completed to the highest possible standard. Highly recommend. The team are responsive, knowledgeable, polite and great technicians. In terms of value for money they are fantastic. I use them for both my own and rental properties. Can't recommend highly enough
Rob ealing Posted on 08/06/2018 , work completed 08/06/2018
Recommended
The trader replied (on 22/06/2018)
Thank you for taking the time out to leave a review with regard our service. Always great to get such possitive feedback highlighting the key elements of our service! West London Gas look forward to delivering the same level of service for you in the future.
Recommended
Customer Service
Quality
Value
I called them on Sunday afternoon because my water heating pump had failed. They came out on Monday morning to replace it, which they did professionally and were friendly and polite. They also identified and fixed a faulty thermostat. I have previously used them on several occasions for the routine boiler service and had no problems
Jonathan Parker, . Posted on 14/06/2018 , work completed 14/06/2018
Recommended
The trader replied (on 22/06/2018)
Thank you for taking the time to leave feedback with regard our service. We are always particularly pleased hear back from customers who have been with us for a while and are happy with the level of service we have continued to deliver over the years.
Recommended
Customer Service
Quality
Value
Boiler serviced. New boiler originally.
Keith macksoud, . Posted on 14/06/2018 , work completed 14/06/2018
Recommended
Recommended
Customer Service
Quality
Value
gas fire service and repair
s griffiths, . Posted on 14/06/2018 , work completed 14/06/2018
Recommended
Excellent for busy landlords.
Customer Service
Quality
Value
I have had many jobs done by West London Gas in my own home and in my rental property. They have always been extremely polite and helpful and I think their pricing is very fair.
Which? Trusted Traders Consumer Posted on 20/06/2018 , work completed 20/06/2018
Recommended
The trader replied (on 31/08/2018)
Thank you taking the time to post a review of our services. It is always great to hear that our customers come back to us year after year and look forward to delivering the same helpful and friendly service in the future. At West London Gas we try to personalise our service not only for our landlords and their tenants but also for our homeowner customers.
Excellent customer service
Customer Service
Quality
Value
We needed our old gas fire servicing recently, and West London Gas obliged with an appointment the next day. The person who answered explained what was likely to happen, how long it would take and the fees and had an pleasant, approachable manner. The operative duly arrived and completed the service quickly and without fuss, pointing out that I really needed a CO2 emissions monitor. I was grateful for this advice and had one installed there and then. The invoice and certificate duly followed and all is well so far - though no need for heating in high summer!
Corbett Posted on 02/07/2018 , work completed 02/07/2018
Recommended
The trader replied (on 31/08/2018)
Thank you for taking the time to leave a review. At West London Gas we always aim to offer the complete service. Our engineers are always approachable and always ready to offer advice drawing on their years of experience in the industry.
Fast, efficient and knowledgeable
Customer Service
Quality
Value
Lovely to speak to a real person rather than a machine or a call centre for a start. Easy appointment system for our yearly boiler service. Helpful, friendly and professional from start to finish (both the office and the brilliant Jonathan who conducted the service). I have given 4 stars for value, only to indicate there are cheaper companies out there for a standard service, not as a negative. I will definitely be sticking with them for future work and wouldn't hesitate to recommend wholeheartedly.
CeeBee Posted on 13/09/2018 , work completed 13/09/2018
Recommended
The trader replied (on 28/09/2018)
Thank you for taking the time to share your experience of your West London Gas service. We are always pleased to hear that our customer focused service feeds through; we look forward to maintaining the same service standards for you in the future and I will forward your feedback to Jonathan.
Prompt and professional
Customer Service
Quality
Value
I have had West London Gas for over 15 years and I can completely rely on them for a prompt call out in an emergency and excellent service protection. They are friendly, efficient and reliable.
Gina, London Posted on 28/09/2018 , work completed 28/09/2018
Recommended
The trader replied (on 12/10/2018)
Thanks Gina for taking the time to share your experience of our service over the years. West London Gas are always pleased to receive possitive feedback, particularly from customers who have been with us for years; we look forward to maintaining the service you have come to expect in the future.
Professional and reliable
Customer Service
Quality
Value
I have used West London Gas for years (about 10 I think). They have previously installed 2 boilers (at 2 different flats) and conducted gas safety checks / boiler services for me lots of times. They are professional and reliable and I will definitely continue to use them!
Thomas Posted on 29/09/2018 , work completed 29/09/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to leave feedback with regard our services. It is always a pleasure to hear from our regular customers; it reassures us that we are delivering a consistently good service year on year. We look forward to delivering the same standard of service for you in the future.
Efficient and friendly
Customer Service
Quality
Value
We've used West London Gas for the last three years and they've always been prompt, knowledgeable and friendly. This year, when we needed them to come out to deal with an emergency (at short notice, on a Saturday) they went out of their way to do so.
Robin Hazlewood Posted on 06/10/2018 , work completed 06/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for posting your feedback with regard our services. West London Gas always try to accommodate our customers by working around your busy schedule; making ourselves available when we are needed in an emergency. We are pleased to hear you benefitted from the flexibility of the service we offer.
Reliable & professional
Customer Service
Quality
Value
West London Gas have done work for me on a number of occasions. I found them to be reliable and courteous. They know what they are doing and service my old boiler. I have every confidence in them and they charge a fair price. They turn up on time & always leave the place clean & tidy, they are very thorough.
Mavis, Middlesex Posted on 10/10/2018 , work completed 10/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to leave a possitive review with regard our services. At West London Gas we always try to keep our customers well informed with regard appointments and arrive at the agreed time. Our engineers are always mindful of cleanliness and will leave your home as we found it. We are really pleased to hear you are confident in our service and look forward to maintaining the same standards for you in the future.
Excellent service
Customer Service
Quality
Value
Edgar from West London Gas serviced our boiler (which is old) and also suggested that we install a carbon monoxide detector. Very helpful. A polite and tidy worker.
Louise, London Posted on 10/10/2018 , work completed 10/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for posting your feedback. I will certainly let Edgar know about your feedback. At West London Gas we always try to be as helpful as we can offer advice, particularly with regard gas safety and how to maximise the efficiency of your heating system. We look forward to working for you in the future with the same level of service and consideration.
First class service
Customer Service
Quality
Value
West London Gas serviced my boiler and fires every year & they offer an outstanding comprehensive service. They are efficient, immaculately clean and thorough.
Phyllida, London Posted on 16/10/2018 , work completed 16/10/2018
Recommended
The trader replied (on 02/11/2018)
Thank you for taking the time to post feedback with regard our service. It is great to hear you were happy with our overall service. At West London Gas we are always pleased to receive such possitive reviews with regard the delivery of our service, and particularly when the comments highlight the elements of our service we always pay particular attention to.
New Boiler installation
Customer Service
Quality
Value
Fantastic professional work on a difficult job which other companies were unable to do. Would highly recommend this firm.
Tom Good Posted on 22/10/2018 , work completed 22/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to share your thoughts with regard our service. We are pleased to hear you benefitted from the wealth of experience and knowledge we have at West London Gas. We look forward to delivering services for you in the future.
Professional
Customer Service
Quality
Value
I have used WLG for boiler servicing and heating system repairs for some years and have found then punctual, professional and efficient. Their charges seem fair
Parker Posted on 25/10/2018 , work completed 25/10/2018
Recommended
The trader replied (on 02/11/2018)
Thank you for taking the time to review our services and thank you for your kind comments; we are really pleased you were happy with our overall service. At West London Gas we have a culture of being fair with our customers and to deliver the best service we can.
Fantastic service
Customer Service
Quality
Value
This company always services our boiler and I highly recommend them. Always meticulous, efficient, polite, explains all the work/issues makes sure all our appliances are safe. Never leaves the job unfinished. Five star service.
Jone, London Posted on 26/10/2018 , work completed 26/10/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for taking the time to leave feedback with regard our services; we are really pleased that you are happy with our all-round service. At West London Gas we always aim to deliver the best service possible, and look forward to delivering the same standard of service for you in the future!
Clear, concise, speedy service
Customer Service
Quality
Value
Gas had to be cut off due to a faulty hob. Andrew had his team around same day. Isolated hob, gas back on for heating and hot water. Returned next day to install new hob and carry out annual gas cert. Invoice by email, paid by clicking 'sagepay' on the .pdf invoice. 10/10
Stephen B Posted on 29/10/2018 , work completed 29/10/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for taking the time to share your thoughts on our service; we are pleased that you were happy with our overall service. West London Gas always try to make gas maintenance as uncomplicated as possible; from booking a visit, carrying out the work to convenient invoicing and payment methods. We look forward to carrying out the same standard of service for you in the future.
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.