Very professional
Enter my house as previously arranged. Corrected heating thermostat efficiently and professionally, very pleasant man, man named Edgar. Edgar knew exactly where the problem was and corrected the thermostat operation, which was a simple pin operation - to my relief and satisfaction. He was a very pleasant man who previously replaced all my existing thermostats, making my heating system operate 100&. He knew his work and was very professional throughout. I would not hesitate to recommend him to anyone.
Frederick, Middlesex
Posted on 03/11/2018
, work completed 03/11/2018
Recommended
great service hassle free and professional
just had boiler serviced best customer service in years straight forward and hassle free, professional, one could relax knowing the job would be done right highly recommend many thanks
northolt
Posted on 04/11/2018
, work completed 04/11/2018
Recommended
Reliable and trustworthy
I have used them for 6 years for servicing the central heating system. Always reliable, trustworthy and prompt. They provide useful advice and aren't always trying to sell something. I would absolutely recommend them.
P, London
Posted on 07/11/2018
, work completed 07/11/2018
Recommended
Prompt and Reliable
I have used WLG for the first time this week. Having been let down by my plumber (who is no longer my plumber) for my boiler service, I turned to Which Trusted Traders and found West London Gas. They were very helpful, knowledgeable and came to sort out by gas appliances service quickly (no waiting weeks). Arrived on time, did everything well, very tidy. Will definitely be a returning customer. It's so nice to find a reliable service. Would most certainly recommend.
2115819
Posted on 16/11/2018
, work completed 16/11/2018
Recommended
Prompt, professional, helpful, polite
I first had a new pump fitted & because I was so pleased with the service I received & I then had replacement taps. A few other problems, i.e. radiator cap stuck, washer on top. All sorted and explanation's given where necessary. I was recommended to this company and have also recommended them to friends and family.
Valerie, London
Posted on 28/11/2018
, work completed 28/11/2018
Recommended
Highly recommended - professional, efficient service.
We had a problem with one boiler a few days after It had been serviced. The company were able to arrange a technician to come within 2 hours of calling and the problem was quickly identified & fixed. Very friendly team and knowledgeable & efficient. Highly recommended!
William, London
Posted on 07/12/2018
, work completed 07/12/2018
Recommended
Another job well done by West London Gas
Having had my boiler serviced by West London Gas, I asked them back to fit my Nest Thermostat. As I was very happy with my boiler service (two other companies had made appts and failed to show up), I booked another appt. I am again very happy with their work. They are prompt, reliable, informed, tidy and get on with the job. I really do recommend them if you need anything in this line of work done. It's refreshing to find a company that a) are able to make an appointment b)actually turns up for it c)has professional people working for it d)has an easy payment system. I shall definitely continue using them in the future.
2115819
Posted on 09/12/2018
, work completed 09/12/2018
Recommended
Excellent Edgar!
Edgar came to service my boiler. He was friendly and professional, explaining clearly each thing he was doing. He was very helpful when I explained one of my radiators had not been working and fixed it straight away. I appreciate this was not really his job to do. Thank you Edgar!
Karina, Middlesex
Posted on 11/01/2019
, work completed 11/01/2019
Recommended
Excellent , fast , courteous work
Excellent service. Polite, intelligent engineer. Answered all questions clearly. Described our current setup and settings and made good recommendations for future efficient use. Very happy.
Customer in Greater London
Posted on 11/01/2019
, work completed 10/01/2019
Recommended
Excellent company
This company installed our boiler 6 years ago and have serviced it annually since then. They always arrive on time and the engineer (usually Edgar) is very polite and helpful. I am always very pleased with his work, he is very efficient and leaves the area around the boiler clean and tidy. Customer service is a rarity these days but this company have it in abundance - Andrew in the office is always extremely helpful as well. I would never use anyone else for this type of work.
Customer in Greater London
Posted on 15/01/2019
, work completed 12/01/2019
Recommended
Very prompt and excellent service.
West London Gas serviced my boiler. The representative, Edgar, arrived well before the appointed time. He was polite and professional and certainly knew his job. Andrew in the office was equally professional. A very good company and highly recommended.
Raj, Middlesex
Posted on 22/01/2019
, work completed 22/01/2019
Recommended
An outstanding company
West London Gas have provided outstanding work on many occasions. Full boiler replacement in 2014 following a very competitive quote. Regular services, and most recently fixing a leaky radiator. Communication is excellent, pricing clear and the engineers are professional and knowledgeable.
Sophie, London
Posted on 23/01/2019
, work completed 23/01/2019
Recommended
Boiler service/issues
Reported a problem on Monday 21st January in the late afternoon. Andrew was able to get a service engineer to me the next morning. The visit resolved the problem and the boiler received its annual service at the same time. All is now well. Excellent service, which is the norm in my experience from West London Gas.
Customer in Greater London
Posted on 23/01/2019
, work completed 22/01/2019
Recommended
Great Service!
I was off work with a cold and thought I should take the time to arrange the annual boiler service. I was expecting to have to wait for a while until an appointment came up but they were able to come the next day. I have used West London Gas before and they are brilliant! They turn up on time and keep you posted if any delays, keep work very neat and tidy, are able to explain what checks are made and they are very friendly and polite to deal with. Reasonably priced as well. Can thoroughly recommend their services.
Customer in Greater London
Posted on 28/01/2019
, work completed 16/01/2019
Recommended
Very Happy
Twice (Jan 2018 and Jan 2019), I had a misfortune of boiler (3-4 years old) broke down in the coldest day of the year and in the darkest hours in weekends. But, I was and am still very happy and relieved that, Edgar, the gas engineer from West London Gas Ltd came (2 days later of course). After a brief conversation, (in 2018) he got straight to work with no fuss and very quickly my boiler was working again. To me, its a big big headache; but to him it seems very trivial. He certainly has all the knowledge, skills and experience. He also completed other checks and finished work without any mess and within an hour. If another breakdown, I am sure will call WLGL again and happy to tell other who also have boiler breakdown.
Customer in Greater London
Posted on 06/03/2019
, work completed 30/01/2019
Recommended
My review
Barbara, London
Posted on 06/04/2019
, work completed 06/04/2019
Recommended
My review
Ian, Surrey
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
Very professional.
We have used West London Gas for the past few years. They have annually serviced our boiler and carried out repairs. Always found them to be highly professional and excellent communication.
Katie, London
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
Recommended
I had an emergency call out on a Saturday, when I noticed the control panel on my boiler had slipped down. I found West London Gas Ltd on Which? Trusted Traders, after being let down by my usual boiler servicing company, who didn’t turn up for the emergency call out. Andrew answered the phone and asked me to send photos of the problem. He took the stress out of the situation, talking me through what to do for safety overnight. First thing the next morning Jonathan arrived checked the boiler, explained clearly what the problem was, put it right and made sure the boiler was working correctly. I have no hesitation in recommending this team.
Customer in Greater London
Posted on 08/06/2019
, work completed 13/05/2019
Recommended
Competent and friendly
Edgar, the engineer, explained what he was doing, was neat and tidy, and was very friendly. We have used West London Gas for many years, and are very satisfied with them.
Arthur, London
Posted on 14/06/2019
, work completed 14/06/2019
Recommended
Always professional and helpful.
We have a long term relationship stretching over 14 years with West London Gas. They always have good availability - they really know their boilers and have even offered advice over the phone. They have given sound advice and boiler servicing/maintenance and safety checks over the years. We wouldn't use anyone else.
Jocelyn, London
Posted on 08/07/2019
, work completed 08/07/2019
Recommended
Helpful and efficient.
Boiler check and service. Prompt and friendly, very professional. Changed date and made another - very prompt arrival. Polite and helpful.
Patricia, London
Posted on 12/07/2019
, work completed 12/07/2019
Recommended
Annual boiler service + gas safety certificate
Engineer was punctual, polite, and very professional. Work was carried out with minimum fuss to a high standard as far as I could tell. Good service from the office as well in terms of setting up and keeping us informed of the pending appointment. All in all seem like a very competent business. No hesitation in recommending and will use again.
Customer in Greater London
Posted on 18/07/2019
, work completed 18/07/2019
Recommended
Professional and efficient
Edgar Ciemess. Edgar carried out his work to a high professional standard, knowledgeable, efficient overall brilliant.
Mary Geraldine, Middlesex
Posted on 29/07/2019
, work completed 29/07/2019
Recommended
Great work, thanks
In a bit of a panic this morning as I had no hot water and the boiler was making horrible noises. Edgar came out within an hour, fixed the boiler, did a service, and even looked at a problem with my loo. The loo was not immediately fixable, but Edgar fitted a spare part he had with him and made sure it won’t flood. Polite, explained everything, left the bathroom clean and tidy. All this for little more money than I usually pay for my annual boiler service. So impressed.
Customer in Greater London
Posted on 12/08/2019
, work completed 12/08/2019
Recommended