West London Gas Ltd

The engineer was thorough and efficient. As well as doing the service, he took the time to explain some other matters, like how to adjust the pressure on the boiler and how to order suitable fuel for the gas fire. He also noticed that at some time in the past, before I moved into the house, ivy from outside had grown into the boiler flue (he removed a few twigs!) so now I know it is important to make sure the greenery is pruned regularly - something two previous gas engineers had not mentioned. It was a little more expensive than the company I used last year, but I think well worth the cost for the standard of service.

Very happy with the work carried out. Recurrent issue not spotted by anyone before. First visit from West London Gas engineer who has been able to fix it. Also very polite, a pleasure to deal with. I highly recommend them

The fan in my gas boiler started making a noise, so I had it checked by an engineer from West London Gas. The engineer arrived promptly at the agreed time and checked the boiler, but the problem had resolved itself by then. I have used West London Gas several time to service my boiler and have always been very pleased with the work and customer service.

Johnathon from West London Gas has completely sorted out some long standing issues with our boiler in a really helpful and timely manner. He is very good at his job, really happy to discuss what he is doing and very reliable. We have been really impressed by his work and the overall organisation of the company.

The quote and installation of a combi boiler was efficient, prompt and friendly.They are a trustworthy outfit and good at explaining all you need to know.

As we were left with no water whatsoever, we were delighted when we called West London Gas and they said they'd be able to help us in the afternoon. We were even more delighted when Edgar turned up on our doorstep 30 minutes later - about half a day earlier than expected. He worked tirelessly to fix the problem. Edgar is very skilled in many different areas - we've called him over the years to service our boiler, install our gas tumble drier, fix leaks and so he is first port of call in any home emergency. Andrew in the office is polite, professional and courteous. I thoroughly recommend West London Gas. They are a small, local and trustworthy.

A friend of mine recommended the West London Gas Limited to me. My heating thermostat had stopped working, and I had no heating. They sent the engineer, Edgar, the day after I phoned them. He arrived on time, and on his way had picked up the thermostat that I had required. From the point of initial phone contact to the completion of the job, everything went so smoothly. It was such a relief to have such helpful, approachable, professional people who were patient, courteous, and willing to give advice and support. Easy to communicate with, the whole process went so smoothly and it was all done to the agreed schedule and budget. Great job, great Company. I would certainly recommend them to friends and family. Many thanks to Edgar and Andrew.

Engineer Peter visited initially and gave us a clear idea of our options for replacing our 20 year old boiler. This was followed up with two quotations for either a straight replacement for a heat only boiler or a switch to a combi boiler. Having opted for the Heat Only boiler this was fitted efficiently in a day by Peter and Jonathan who left things very tidy and clean after their work was finished. Very happy with the finished product and will be using West London Gas for the annual service.

I initially got no reply via the website enquiry form, but my phone call was answered and the job booked in easily. The curved bay radiator installation was completed with no problem. Good communication from the engineer and he also helped out answering questions about an unrelated issue. Very helpful.

We called and booked on the phone. The staff booked us in promptly at a suitable time. The contractors were on time, prompt and polite. Would 100% recommend

My old boiler failed a day before I had to go into hospital. Although they were very busy, West London Gas came round the day after I was discharged and explained what had gone wrong. They quoted for a repair and, at my request, for a new boiler. They gave a clear explanation of the options. I opted for a new boiler, which they were able to install a couple of days later. The engineer, Jonathan, was polite and efficient. He kept me informed of progress and gave a helpful demonstration of the controls. I am delighted to have hot water again and very happy with the service from this company.

We've used West London Gas to service our boiler for years, and always receive polite, professional service, and good advice when requested. Would not hesitate to recommend them.

Excellent work from Jonathan. Courteous and professional. Arrived on time, clean and tidy installation. Explained controls well.

West London Gas are my go-to company for anything to do with gas, heating and servicing. West London Gas fitted a boiler at my previous house and so when I moved I did not hesitate to call them in again. The owner came to my house, provide sensible and helpful advice and then quoted for the new boiler and some other work that was needed. The new boiler works well, the installation went very smoothly and the engineers are always helpful and pleasant. They were very efficient and they cleaned up afterwards and left the house tidy. I recommend them to anyone who asks.

Last week West London Gas replaced an old floor boiler in my flat with a new combi boiler. I had been putting this off because I didn’t think it was going to be a straightforward job. However, from my very first call to the company and after speaking with Andrew in the office, who gave me advice about boilers, I felt I was going to be in safe hands. I was not wrong. The installation went very smoothly and the agreed schedule and budget was stuck to. The engineers, Peter, Jonathan and their apprentice were very pleasant, helpful and punctual. They were very professional at all times and left my flat very clean and tidy after completing the work. I had a query about the thermostat after the installation and once again Andrew was very helpful and I am confident that the company will happily provide any after care should it be needed. It was a refreshing experience to deal with such a professional company and I can highly recommend West London Gas.

Great experience with West London Gas. Called in the morning as our heating wasn't coming on and I have young children; they were able to send someone to me that afternoon. Edgar was knowledgeable and polite, explaining everything very clearly to me so I understood what work needed to be done. Very happy with the service.

Totally brilliant! Have been looking for a company to look at our faulty coal-effect gas fire for over a year to no avail, but then found this local company who were not only able to do it but came within 3 days! Very efficient, friendly and professional. Thoroughly recommend this company, especially Edgar who was our engineer. Will definitely be using them again and have already "spread the word" around to all my neighbours! Thank you so much #Westlondongas

Excellent service: immediate, helpful response. Work completed within 2 days. Engineer was professional and helpful.

Needed a new boiler as a matter of urgency, of all the people I contacted for a quote, West London Gas were, by far, the most professional right from the start. Luckily they were able to visit for a quote very quickly, and the same day I received a couple of emailed quote options (note - some companies did not want to do this even when I asked). Speaking with them about the quotes I found him to be very knowledgeable and he answered my questions, and helped me understand the differences in product and warranty etc. Luckily, again, they were able to install the new boiler within a few days of the quote, it was done within the day and everything is now all running perfectly. Frankly the most professional service I have ever received and I can whole-heartedly recommend them. Thank you West London Gas!

Very efficiently run organisation which charges fair prices and offers an honest service. There were no unnecessary replacements, and good advice was offered for future action.

I had my entire central heating system flushed and a new boiler installed by this company. The three men who did it worked incredibly hard over two days and were very thorough. They laid dust sheets in the rooms where they worked on the radiators and cleaned up and removed materials and packaging at the end of each day. They were very friendly and before they left were careful to make sure that I understood the workings of the new boiler. The system hadn't been flushed for at least thirty years, possibly longer and every radiator is now working well. It's great. The other huge positive is the admin. When you ring you get Andrew in person. If he's busy with another call or with one of his team, he calls you back within five or ten minutes. When I first contacted him he sent someone round the next day to diagnose the problem. Once it was diagnosed he ordered the new boiler and I only had to wait a few days for them to come and do the work. He sorted out the warranty and the gas safety certificate and forwarded them to me for my records. An excellent company from every point of view.

I had a heavy column radiator that needed to be fitted in my upstairs master bedroom. My usual go-to heating engineer who had installed my other rads was unavailable so I engaged West London Gas. Sadly they were not capable, and it took three separate visits from them in an attempt to fit the radiator before I went back to my usual heating engineer who installed it professionally without any problems. The West London Gas team were polite and friendly guys but clearly there was an issue with experience and competency. The radiator got fitted crooked, then it was fitted and pulled away from the wall, and so on. They will blame the wall being weak, but my usual engineer was able to work with all of the walls in my house without any issue. I don't like having to leave bad reviews - but the review system is here so customers can share their experience and unfortunately I can't recommend these guys based on mine.

I have used West London Gas to service my boiler for more than a decade and they are excellent. I find them punctual, helpful and polite and very thorough with the servicing

very professional company, I did not get any surprise an highly recommend them to anybody looking for such service

The West London Gas team made replacement of this tank a stress-free experience for us. They provided excellent phone and email advice before the job in terms of what was required for building regulations when replacing this type of cylinder. They suggested a quick visit before the job to see the situation and old pipework which I'm sure helped avoid problems. On the day they were on time and made no fuss of working in such a tight space. They were very tidy, careful and professional. They completed all the paperwork required by Heatrae Sadia. In addition to cheques and BACS, they have a simple system for payments by credit card which I appreciated as it's easy to make a mistake using BACS. We were very happy with the whole process.