West London Gas Ltd

Excellent service replacing my very old Potterton boiler with Baxi. Peter & co did a superb job. Cleaned up afterwards. Andrew was polite and considerate when we discussed the job. I have known this company for years. Highly reccommend.

From my original phone call to the time Peter arrived the next day, I felt I had contacted professionals. I was told how much it would cost - reasonable - and the engineer who arrived knew exactly what to d and explained everything to me. I will have them back for some further work!

The West London Gas team made replacement of this tank a stress-free experience for us. They provided excellent phone and email advice before the job in terms of what was required for building regulations when replacing this type of cylinder. They suggested a quick visit before the job to see the situation and old pipework which I'm sure helped avoid problems. On the day they were on time and made no fuss of working in such a tight space. They were very tidy, careful and professional. They completed all the paperwork required by Heatrae Sadia. In addition to cheques and BACS, they have a simple system for payments by credit card which I appreciated as it's easy to make a mistake using BACS. We were very happy with the whole process.

very professional company, I did not get any surprise an highly recommend them to anybody looking for such service

I have used West London Gas to service my boiler for more than a decade and they are excellent. I find them punctual, helpful and polite and very thorough with the servicing

I had a heavy column radiator that needed to be fitted in my upstairs master bedroom. My usual go-to heating engineer who had installed my other rads was unavailable so I engaged West London Gas. Sadly they were not capable, and it took three separate visits from them in an attempt to fit the radiator before I went back to my usual heating engineer who installed it professionally without any problems. The West London Gas team were polite and friendly guys but clearly there was an issue with experience and competency. The radiator got fitted crooked, then it was fitted and pulled away from the wall, and so on. They will blame the wall being weak, but my usual engineer was able to work with all of the walls in my house without any issue. I don't like having to leave bad reviews - but the review system is here so customers can share their experience and unfortunately I can't recommend these guys based on mine.

I had my entire central heating system flushed and a new boiler installed by this company. The three men who did it worked incredibly hard over two days and were very thorough. They laid dust sheets in the rooms where they worked on the radiators and cleaned up and removed materials and packaging at the end of each day. They were very friendly and before they left were careful to make sure that I understood the workings of the new boiler. The system hadn't been flushed for at least thirty years, possibly longer and every radiator is now working well. It's great. The other huge positive is the admin. When you ring you get Andrew in person. If he's busy with another call or with one of his team, he calls you back within five or ten minutes. When I first contacted him he sent someone round the next day to diagnose the problem. Once it was diagnosed he ordered the new boiler and I only had to wait a few days for them to come and do the work. He sorted out the warranty and the gas safety certificate and forwarded them to me for my records. An excellent company from every point of view.

Very efficiently run organisation which charges fair prices and offers an honest service. There were no unnecessary replacements, and good advice was offered for future action.

Needed a new boiler as a matter of urgency, of all the people I contacted for a quote, West London Gas were, by far, the most professional right from the start. Luckily they were able to visit for a quote very quickly, and the same day I received a couple of emailed quote options (note - some companies did not want to do this even when I asked). Speaking with them about the quotes I found him to be very knowledgeable and he answered my questions, and helped me understand the differences in product and warranty etc. Luckily, again, they were able to install the new boiler within a few days of the quote, it was done within the day and everything is now all running perfectly. Frankly the most professional service I have ever received and I can whole-heartedly recommend them. Thank you West London Gas!

Excellent service: immediate, helpful response. Work completed within 2 days. Engineer was professional and helpful.