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West London Gas Ltd

4.9

135 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

West London Gas is an award-winning, Ealing-based heating and plumbing company that has proudly served homeowners and landlords across West London for over 25 years. Our Gas Safe Registered engineers provide boiler installations, repairs, servicing, central heating work, plumbing services and landlord gas safety certificates. We are known locally for being reliable, friendly and professional, with honest advice, competitive pricing and fast response times. From boiler breakdowns to planned upgrades, we take pride in delivering dependable workmanship and trusted local service our customers can rely on.

What we do

  • Gas installers

    • Gas Fires

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas fire repair and servicing
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Automated Heating
    • Immersion Heaters

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Leak Detection
    • Water softener installation and maintenance

  • More Services

    • gas pipe work
    • gas escapes.

My work

Customer reviews

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4.9
135 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Excellent company
Customer Service
Quality
Value
This company installed our boiler 6 years ago and have serviced it annually since then. They always arrive on time and the engineer (usually Edgar) is very polite and helpful. I am always very pleased with his work, he is very efficient and leaves the area around the boiler clean and tidy. Customer service is a rarity these days but this company have it in abundance - Andrew in the office is always extremely helpful as well. I would never use anyone else for this type of work.
Customer in Greater London Posted on 15/01/2019 , work completed 12/01/2019
Recommended
The trader replied (on 18/01/2019)
Thank you for taking the time to share your experience of our service. At West London Gas we are always pleased to hear such possitive feedback; we are genuinely customer focussed, taking pride in our work and after sales support. As you have pointed out, we always try to keep continuity by sending the same engineer each year, so he is familiar with your heating system and your preferences, so will know exactly what is required on each service visit. We look forward to maintaining the same high service standards for you in the future.
Excellent , fast , courteous work
Customer Service
Quality
Value
Excellent service. Polite, intelligent engineer. Answered all questions clearly. Described our current setup and settings and made good recommendations for future efficient use. Very happy.
Customer in Greater London Posted on 11/01/2019 , work completed 10/01/2019
Recommended
The trader replied (on 18/01/2019)
Thank you for taking the time to share your thoughts and experience of our service. We are really pleased to hear you were happy with our service and benefitted from our well trained and experienced engineer. At West London Gas we are always exploring ways in which we can improve our service; receiving feedback goes a long way in helping us develop service standards and our customer focussed approach to business.
Excellent Edgar!
Customer Service
Quality
Value
Edgar came to service my boiler. He was friendly and professional, explaining clearly each thing he was doing. He was very helpful when I explained one of my radiators had not been working and fixed it straight away. I appreciate this was not really his job to do. Thank you Edgar!
Karina, Middlesex Posted on 11/01/2019 , work completed 11/01/2019
Recommended
The trader replied (on 15/02/2019)
Thank you for taking the time to post feedback with regard our service. We are really pleased with your possitive feedback. At West London Gas our engineers are always happy to offer help and advice on getting the best out of your heating system and adding value to our service where we can. West London Gas look forward to delivering the same level of service for you in the future.
Another job well done by West London Gas
Customer Service
Quality
Value
Having had my boiler serviced by West London Gas, I asked them back to fit my Nest Thermostat. As I was very happy with my boiler service (two other companies had made appts and failed to show up), I booked another appt. I am again very happy with their work. They are prompt, reliable, informed, tidy and get on with the job. I really do recommend them if you need anything in this line of work done. It's refreshing to find a company that a) are able to make an appointment b)actually turns up for it c)has professional people working for it d)has an easy payment system. I shall definitely continue using them in the future.
2115819 Posted on 09/12/2018 , work completed 09/12/2018
Recommended
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/02/2019)
Thank you for taking the time to share your experience of the services we provided for you. We are really pleased with your positive feedback. We are particularly pleased you highlighted the elements of our service that we always pay particular attention to, no matter the size of the job. West London Gas look forward to delivering the same level of service for you in the future.’
Highly recommended - professional, efficient service.
Customer Service
Quality
Value
We had a problem with one boiler a few days after It had been serviced. The company were able to arrange a technician to come within 2 hours of calling and the problem was quickly identified & fixed. Very friendly team and knowledgeable & efficient. Highly recommended!
William, London Posted on 07/12/2018 , work completed 07/12/2018
Recommended
The trader replied (on 27/12/2018)
Thank you for posting a review of our service William. It is always great to get feedback from our customers, highlighting aspects of our service we focus on; at West London Gas we always try to ensure that our service standards are maintained before, during and importantly after carrying out any work. We look forward to maintaining the same service standards for you in the future.
Prompt, professional, helpful, polite
Customer Service
Quality
Value
I first had a new pump fitted & because I was so pleased with the service I received & I then had replacement taps. A few other problems, i.e. radiator cap stuck, washer on top. All sorted and explanation's given where necessary. I was recommended to this company and have also recommended them to friends and family.
Valerie, London Posted on 28/11/2018 , work completed 28/11/2018
Recommended
The trader replied (on 27/12/2018)
Thank you for taking the time to leave a review of our services Valerie We are really pleased to hear that you were happy with our service and appreciate that you have recommended us to friends and family. At West London Gas Ltd we invest a heavily in our customer service and support and look forward to maintaining the high level of service for you in the future.
Prompt and Reliable
Customer Service
Quality
Value
I have used WLG for the first time this week. Having been let down by my plumber (who is no longer my plumber) for my boiler service, I turned to Which Trusted Traders and found West London Gas. They were very helpful, knowledgeable and came to sort out by gas appliances service quickly (no waiting weeks). Arrived on time, did everything well, very tidy. Will definitely be a returning customer. It's so nice to find a reliable service. Would most certainly recommend.
2115819 Posted on 16/11/2018 , work completed 16/11/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for taking the time to share your experience of our service. We are really pleased you were happy with our service and we ticked all the boxes. West London gas try to always deliver a fast, efficient, professional and friendly service; we look forward continuing the same standard of service for you in the future.
Reliable and trustworthy
Customer Service
Quality
Value
I have used them for 6 years for servicing the central heating system. Always reliable, trustworthy and prompt. They provide useful advice and aren't always trying to sell something. I would absolutely recommend them.
P, London Posted on 07/11/2018 , work completed 07/11/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for sharing your feedback, and thank you for your loyalty over the years. At West London Gas we are always thrilled to hear from our customers, and particularly great to hear from customers who have regularly used us over the years and still benefit from our customer focussed service.
great service hassle free and professional
Customer Service
Quality
Value
just had boiler serviced best customer service in years straight forward and hassle free, professional, one could relax knowing the job would be done right highly recommend many thanks
northolt Posted on 04/11/2018 , work completed 04/11/2018
Recommended
The trader replied (on 14/12/2018)
Great to get your possitive feedback! We are always pleased to hear when we deliver a good all round service. West London gas look forward to delivering the same level of service for you in the future!
Very professional
Customer Service
Quality
Value
Enter my house as previously arranged. Corrected heating thermostat efficiently and professionally, very pleasant man, man named Edgar. Edgar knew exactly where the problem was and corrected the thermostat operation, which was a simple pin operation - to my relief and satisfaction. He was a very pleasant man who previously replaced all my existing thermostats, making my heating system operate 100&. He knew his work and was very professional throughout. I would not hesitate to recommend him to anyone.
Frederick, Middlesex Posted on 03/11/2018 , work completed 03/11/2018
Recommended
Clear, concise, speedy service
Customer Service
Quality
Value
Gas had to be cut off due to a faulty hob. Andrew had his team around same day. Isolated hob, gas back on for heating and hot water. Returned next day to install new hob and carry out annual gas cert. Invoice by email, paid by clicking 'sagepay' on the .pdf invoice. 10/10
Stephen B Posted on 29/10/2018 , work completed 29/10/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for taking the time to share your thoughts on our service; we are pleased that you were happy with our overall service. West London Gas always try to make gas maintenance as uncomplicated as possible; from booking a visit, carrying out the work to convenient invoicing and payment methods. We look forward to carrying out the same standard of service for you in the future.
Fantastic service
Customer Service
Quality
Value
This company always services our boiler and I highly recommend them. Always meticulous, efficient, polite, explains all the work/issues makes sure all our appliances are safe. Never leaves the job unfinished. Five star service.
Jone, London Posted on 26/10/2018 , work completed 26/10/2018
Recommended
The trader replied (on 14/12/2018)
Thank you for taking the time to leave feedback with regard our services; we are really pleased that you are happy with our all-round service. At West London Gas we always aim to deliver the best service possible, and look forward to delivering the same standard of service for you in the future!
Professional
Customer Service
Quality
Value
I have used WLG for boiler servicing and heating system repairs for some years and have found then punctual, professional and efficient. Their charges seem fair
Parker Posted on 25/10/2018 , work completed 25/10/2018
Recommended
The trader replied (on 02/11/2018)
Thank you for taking the time to review our services and thank you for your kind comments; we are really pleased you were happy with our overall service. At West London Gas we have a culture of being fair with our customers and to deliver the best service we can.
New Boiler installation
Customer Service
Quality
Value
Fantastic professional work on a difficult job which other companies were unable to do. Would highly recommend this firm.
Tom Good Posted on 22/10/2018 , work completed 22/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to share your thoughts with regard our service. We are pleased to hear you benefitted from the wealth of experience and knowledge we have at West London Gas. We look forward to delivering services for you in the future.
First class service
Customer Service
Quality
Value
West London Gas serviced my boiler and fires every year & they offer an outstanding comprehensive service. They are efficient, immaculately clean and thorough.
Phyllida, London Posted on 16/10/2018 , work completed 16/10/2018
Recommended
The trader replied (on 02/11/2018)
Thank you for taking the time to post feedback with regard our service. It is great to hear you were happy with our overall service. At West London Gas we are always pleased to receive such possitive reviews with regard the delivery of our service, and particularly when the comments highlight the elements of our service we always pay particular attention to.
Reliable & professional
Customer Service
Quality
Value
West London Gas have done work for me on a number of occasions. I found them to be reliable and courteous. They know what they are doing and service my old boiler. I have every confidence in them and they charge a fair price. They turn up on time & always leave the place clean & tidy, they are very thorough.
Mavis, Middlesex Posted on 10/10/2018 , work completed 10/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to leave a possitive review with regard our services. At West London Gas we always try to keep our customers well informed with regard appointments and arrive at the agreed time. Our engineers are always mindful of cleanliness and will leave your home as we found it. We are really pleased to hear you are confident in our service and look forward to maintaining the same standards for you in the future.
Excellent service
Customer Service
Quality
Value
Edgar from West London Gas serviced our boiler (which is old) and also suggested that we install a carbon monoxide detector. Very helpful. A polite and tidy worker.
Louise, London Posted on 10/10/2018 , work completed 10/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for posting your feedback. I will certainly let Edgar know about your feedback. At West London Gas we always try to be as helpful as we can offer advice, particularly with regard gas safety and how to maximise the efficiency of your heating system. We look forward to working for you in the future with the same level of service and consideration.
Efficient and friendly
Customer Service
Quality
Value
We've used West London Gas for the last three years and they've always been prompt, knowledgeable and friendly. This year, when we needed them to come out to deal with an emergency (at short notice, on a Saturday) they went out of their way to do so.
Robin Hazlewood Posted on 06/10/2018 , work completed 06/10/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for posting your feedback with regard our services. West London Gas always try to accommodate our customers by working around your busy schedule; making ourselves available when we are needed in an emergency. We are pleased to hear you benefitted from the flexibility of the service we offer.
Professional and reliable
Customer Service
Quality
Value
I have used West London Gas for years (about 10 I think). They have previously installed 2 boilers (at 2 different flats) and conducted gas safety checks / boiler services for me lots of times. They are professional and reliable and I will definitely continue to use them!
Thomas Posted on 29/09/2018 , work completed 29/09/2018
Recommended
The trader replied (on 26/10/2018)
Thank you for taking the time to leave feedback with regard our services. It is always a pleasure to hear from our regular customers; it reassures us that we are delivering a consistently good service year on year. We look forward to delivering the same standard of service for you in the future.
Prompt and professional
Customer Service
Quality
Value
I have had West London Gas for over 15 years and I can completely rely on them for a prompt call out in an emergency and excellent service protection. They are friendly, efficient and reliable.
Gina, London Posted on 28/09/2018 , work completed 28/09/2018
Recommended
The trader replied (on 12/10/2018)
Thanks Gina for taking the time to share your experience of our service over the years. West London Gas are always pleased to receive possitive feedback, particularly from customers who have been with us for years; we look forward to maintaining the service you have come to expect in the future.
Fast, efficient and knowledgeable
Customer Service
Quality
Value
Lovely to speak to a real person rather than a machine or a call centre for a start. Easy appointment system for our yearly boiler service. Helpful, friendly and professional from start to finish (both the office and the brilliant Jonathan who conducted the service). I have given 4 stars for value, only to indicate there are cheaper companies out there for a standard service, not as a negative. I will definitely be sticking with them for future work and wouldn't hesitate to recommend wholeheartedly.
CeeBee Posted on 13/09/2018 , work completed 13/09/2018
Recommended
The trader replied (on 28/09/2018)
Thank you for taking the time to share your experience of your West London Gas service. We are always pleased to hear that our customer focused service feeds through; we look forward to maintaining the same service standards for you in the future and I will forward your feedback to Jonathan.
Excellent customer service
Customer Service
Quality
Value
We needed our old gas fire servicing recently, and West London Gas obliged with an appointment the next day. The person who answered explained what was likely to happen, how long it would take and the fees and had an pleasant, approachable manner. The operative duly arrived and completed the service quickly and without fuss, pointing out that I really needed a CO2 emissions monitor. I was grateful for this advice and had one installed there and then. The invoice and certificate duly followed and all is well so far - though no need for heating in high summer!
Corbett Posted on 02/07/2018 , work completed 02/07/2018
Recommended
The trader replied (on 31/08/2018)
Thank you for taking the time to leave a review. At West London Gas we always aim to offer the complete service. Our engineers are always approachable and always ready to offer advice drawing on their years of experience in the industry.
Excellent for busy landlords.
Customer Service
Quality
Value
I have had many jobs done by West London Gas in my own home and in my rental property. They have always been extremely polite and helpful and I think their pricing is very fair.
Which? Trusted Traders Consumer Posted on 20/06/2018 , work completed 20/06/2018
Recommended
The trader replied (on 31/08/2018)
Thank you taking the time to post a review of our services. It is always great to hear that our customers come back to us year after year and look forward to delivering the same helpful and friendly service in the future. At West London Gas we try to personalise our service not only for our landlords and their tenants but also for our homeowner customers.
Recommended
Customer Service
Quality
Value
gas fire service and repair
s griffiths, . Posted on 14/06/2018 , work completed 14/06/2018
Recommended
Recommended
Customer Service
Quality
Value
I called them on Sunday afternoon because my water heating pump had failed. They came out on Monday morning to replace it, which they did professionally and were friendly and polite. They also identified and fixed a faulty thermostat. I have previously used them on several occasions for the routine boiler service and had no problems
Jonathan Parker, . Posted on 14/06/2018 , work completed 14/06/2018
Recommended
The trader replied (on 22/06/2018)
Thank you for taking the time to leave feedback with regard our service. We are always particularly pleased hear back from customers who have been with us for a while and are happy with the level of service we have continued to deliver over the years.
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029 2267 0040
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Standard network rate.