I’m sorry to hear your pointing is beginning to break up. To mark us down for a zero on workmanship is very unfair as clearly you are more than happy with the other work we did and also praised the patio once it was laid, now almost 2 years after install (not immediately as you have referred to) the pointing on the patio has begun cracking. I believe this is due to your persistent power washing from close range to the pointing. Our pointing was a 3:1 sand:cement mix - the pointing was not brushed in, but applied as a wet mix with a trowel - which is the correct way to apply. There really is nothing else we could have done. I should also point out we came back in April 2018 to redo all of the pointing immediately following the email from you after this we were under the impression that you were very happy with the work and thought it looked much better. I did this as a gesture of goodwill even though I knew the pointing was cracked because of your persistent pressure washing. Please do read our other reviews for an accurate account of how we conduct our business.