West Norfolk Glass Ltd

They moved one of my windows during the fitting process without fully explaining the consequences of this change. They also did not ask me to review the work or sign any install paperwork/sign off documentation prior to them leaving the property. As a result, I had to pay around £200 for someone else to fix the issue. When I raised my concerns with WNG I was advised that the proper fix would be for it to be re plaster-boarded and plastered. Instead, they offered to fit unpainted timber as a “gesture of goodwill.” When I told them this wasn’t an acceptable resolution, they stopped responding.

Glass roof removed and reinstated with an additional 4 opening windows. Work completed on time and within budget. Excellent communication from the office. Installers on site were very professional, helpful and friendly.

If only all companies were as good as West Norfolk Glass, life would be so much simpler. First class all the way, installation was spot on, the lads were excellent, could not fault any one thing. Very pleased with all aspects of installation.

Very pleased with the final result. The windows look really good and all the work was done promptly and to an excellent standard.

Very happy with all aspects of work from consultant to final fitting. Staff friendly knowledgeable made the whole process enjoyable look forward to booking them for work needing doing in the near future....Thank you

Good company and staff. This time a new Solidor front door (W N Glass installed a Solidor side door for me 4 years ago which has given and gives perfect service). Took less than half a day to remove the old timber door and frame and install the new one. Price was competitive and I know should any problems occur they will attend promptly. I once got a quote from a small local firm for Evolution double glazing and they could not match WNG's price. I am certain they could not beat WNG's service. Order with confidence.

West Norfolk Glass have completed 2 jobs for me: Replacement of all windows and doors in one house in Cambridgeshire. Replacement of roofline and all windows and doors in another house in Norfolk. In both cases all the work was carried out to a high standard at a competitive price , to budget, to the promised time-frame, and with the minimum of inconvenience to the occupants. They were helpful, friendly, efficient and easy to communicate with at all stages of the work from quotation to completion. I have found West Norfolk Glass to be a trustworthy company and I have no hesitation in recommending them to anyone.

Exceptional experience from start to finish. We had 3 uPVC windows and a new front door fitted which look great. These were to replace some older units that were not very efficient and let in a lot of outside noise. Richard provided us with excellent customer service and product knowledge, he is a really genuine guy who is passionate about his job and always goes the extra mile. The fitters did a great job and the whole experience was smooth and straightforward. Highly recommended.

Replacement windows and doors were part of a house refurbishment. Installation completed on 30/11/21. Remedial work completed July 22, with many visits and revisits in the meantime. Workmanship was poor and careless. Quality control is non-existent. Materials from suppliers are not inspected before being dispatched to the customer. Fitters left with the job "completed" despite glaring defects and did not alert me to the defects. Faults are too numerous to list all of them but here are some examples: Front Door: A warped Solidor was supplied and fitted. Four months and several service visits later it was replaced. The Front door frame, not square and had to be replaced also. Door furniture, a mix of brass and metallic. Original letter box was not square. Because of difficulty in opening and closing the door we avoided using it. Back door: Could not be opened, and if opened, could not be shut when in direct sunlight. Another external door had a 2cm sq hole between the door and the frame because an incorrect base plate (Ali strip?) was fitted. Windows: Poorly fitting internal beading. Rough welds on internal joints than should have been sanded. The only regret I had in refurbishing my house was that I employed WNG.

Helpful firm from start to finish. Fitted 11 windows on schedule and at a competitive price. The fitters were courteous, tidy and did an excellent job.