Westflow Ltd

From the first call, Barnaby and his team were responsive. My 18yr old boiler needed servicing, and a number of problems were identified - I felt that I was given a very honest and reliable opinion about choosing to replace the old boiler. Communication from the Westflow team was excellent, and Jamie, the engineer who installed the new boiler, worked really hard and did a brilliant job. I have been very impressed by the company and recommend them without hesitation.

Finding reliable tradespeople can be difficult these days, so when you come across a company that is professional, trustworthy and genuinely takes pride in its work, it's only right to leave a review. From my initial online enquiry through to completion of the job, communication from Westflow was excellent. Booking was straightforward, pricing was clear and transparent, and I was kept informed throughout. What started as a simple DIY job to replace an upstairs bathroom basin waste quickly turned into something much more complicated when an old solvent-weld waste fitting unexpectedly fractured while I was removing the trap. With family arriving to stay just a couple of days later, I was understandably keen to get it repaired as quickly as possible. Darren arranged for Gary to attend, and he was outstanding. He quickly diagnosed the problem, repaired the damaged fitting without having to remove any tiles, fitted the new basin waste and trap, and left everything neat and tidy afterwards. I particularly appreciated receiving photos and videos of the completed repair, which was a really professional touch. Throughout the visit, Gary was friendly, knowledgeable and clearly took great pride in his work. That impression was reinforced as he was leaving when he noticed our neighbour had accidentally locked herself out. Without hesitation, he offered to help, borrowed our ladder and climbed in through the bathroom window to unlock the front door. It wasn't anything to do with the job h

Westflow came to repair two leaks in my house. The more urgent one was in the toilet cistern and a slow leak in the pipework under my sink in the kitchen. I was struck with the professionalism I was reassured on the phone and I received a visit to do the work very quickly. The tradesman got on with the job very quickly and on completion thoroughly checked everything before leaving. There was no mess. It was a very fair price. I was extremely happy with the work and wouldn't hesitate to recommend this company.

We use Westflow for our annual service boiler and also any repairs. They completed the service, identified an issue and once the ordered parts had come up they fixed it. Would definitely recommend.

I needed to remove and replace a kitchen tap leaking into the cupboard below. Westflow responded rapidly and communicated very well throughout, and identified and bought a good model of replacement tap. Gary arrived on time; worked quickly and meticulously; and left the kitchen immaculate after completing the job. I would go to Westflow without hesitation in future for any work within their range, and would recommend them highly to others.

In 2014, Westflow installed a new Worcester/Bosch combination boiler and since then they have done the annual service and quickly and efficiently sorted out a few plumbing problems that have occurred over the years. I couldn't have had a better service.

Our old gas boiler system stopped working just before the weekend. However, Westflow were booked for a boiler service on the following Monday, 2nd March. The engineer identified the problems and restored the system to working order. But due to other deficiencies (including the expansion tank in the loft) it was decided to get a new boiler and expansion tank. It was a relief that these were available for fitting on 12th March. This was duly carried out. The work was pursued efficiently and the clearing up was exemplary.

Carried out boiler and system service. Friendly communicative and efficient as always. Checked everything and explained where necessary.

This company is run very efficiently so that they are able to give very competitive prices and get the job done expertly and quickly. I sent photos as requested showing the GC number of the Worcester Bosch gas boiler, the required new part was ordered and the job completed within two days. Both the administrator Darren and the plumber Barnaby could not have been more helpful or shown greater expertise.

I took a chance to try and find a reliable and experienced boiler service and megaflow check. Jamie came as per plan in a good time frame and helpfully explained how the megaflow worked as he serviced it and the boiler. I'm happy to recommend them for their work and customer service.