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Will Stone Gas, Plumbing & Heating Ltd

4.9

18 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are a friendly family run local business providing Gas, Plumbing and Heating services in the Hampshire and Dorset Area.

Our aim has always been to deliver the highest level of care, consideration and service to our customers.

All of our engineers regularly attend training courses and have a combined experience of over 70 years in Bathrooms, Boilers, Under Floor Heating, Installations, Servicing and Repairs.

We are Worcester Accredited Installers and can offer you advice on troublesome boilers, heating systems, servicing, repairs, certification or installations.

We are GasSafe registered and Fully Insured.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Gas cooker installation
  • Bathroom fitters

    • Bathroom refurbishment
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Gas installers

  • More Services

    • lpg boilers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
18 reviews
Customer Service
4.8
Quality
5.0
Value
4.8
Sort by
Disappointing experience
Customer Service
Quality
Value
We went for Will Stone based on the review feedback. The initial advice we received, as we looked to move old radiators and install new ones, was okay but we did feel we were being pushed towards their suppliers who had a more limited choice. When we finally made up our minds what we were doing the first tranche of work was carried out quickly and professionally although it was clear that communication between the office and the tradesman who carried out the work was poor as he was told the wrong information about the work and when he arrived he found he had more to do than he was told and had to work much longer than intended, past his normal end of working day. He was however excellent. This was when things started to go wrong. The revised quote we received contained no detail and I had asked for a breakdown of labour and material costs as it seemed too high. I asked for this information 3 times and was told that a member of staff was working on it and would get back to us. No-one ever did and so we were left with a half completed job and no comms from the company. After 3 weeks we decided to go elsewhere. The quote they gave us turned out to be excessive hence, I strongly suspect, the reason they avoided giving a detailed breakdown of labour and materials despite me saying that if an error had been made I was perfectly fine with them revising the figures. Overall, the lack of transparency regarding their charges and the very poor communication latterly made us lose trust.
Customer in Hampshire Posted on 15/06/2023 , work completed 12/05/2023
The trader replied (on 05/07/2023)
Thank you for taking the time to leave a review on our business, i am sorry we have left you feeling disappointed. Please do feel free to make contact with me direct fran@willstoneplumbing.co.uk if you wish to discuss things further, i would be pleased of the opportunity to restore your faith in our service. Best Wishes Francesca Stone
Value, service and competence
Customer Service
Quality
Value
Will Stone's first job for me was in 2014; new boiler, tanks and radiators and various improvements generally. It was a job well done and good value. He has recently attended an urgent problem that also required investigation. The job was swiftly accomplished with minimal disruption.
Customer in Hampshire Posted on 01/03/2023 , work completed 28/02/2023
The trader replied (on 07/03/2023)
Thank you very much for your kind review, its really appreciated. Thank you for asking us to help
Reliable service
Customer Service
Quality
Value
We were so pleased to have been recommended Will Stone plumbing. After a couple of visits from 'not so good' plumbers, Will Stone sorted a problem out with our noisy hot water pipes that had been caused by previous plumbers incompetence. Brilliant, reliable service. A big mention for Alex who had a very knowledgeable head on him.
Customer in Hampshire Posted on 06/10/2022 , work completed 03/10/2022
The trader replied (on 11/10/2022)
Thank you very much for taking the time to leave your kind review. We are really pleased we were able to help you
Excellent Company 100%
Customer Service
Quality
Value
Will and his team (office) were punctual, efficient, fair and we would highly recommend them. Our initial contact with Will was to obtain a quote for a new boiler and radiators. He asked to look at the existing system and suggested that this needed to be flushed before quoting for new system. Alex arrived on time with a smile and worked all day!! We were so delighted, as he was successful in getting our existing system working with radiators that have never been so hot . We were very thankful to them as they saved as a lot of money and inconvenience. They continue to communicate with excellent after care service. They are a model company.
Customer in Hampshire Posted on 09/11/2020 , work completed 06/10/2020
The trader replied (on 20/01/2021)
Thank you very much for your kind review and for asking us to help
Urgent response - Highly recommended - Great customer service
Customer Service
Quality
Value
As a small hotel in the New Forest, we rely on urgent responses from local tradespeople when there are problems in our guest rooms - or anywhere in the hotel which could impact on our business. We have had to call on Will Stone several times before, but this summer, since we reopened after lockdown, we called in Will Stone twice and have been very impressed with their excellent customer service and response time on both occasions. Their invoice is also good value for money, for which we are very grateful at this difficult time! Highly recommended.
Customer in Hampshire Posted on 20/08/2020 , work completed 19/08/2020
The trader replied (on 20/01/2021)
Thank you very much for your kind review and for asking us to help
Excellent service!
Customer Service
Quality
Value
Boiler break down over a weekend to start with so no heating or hot water. Our answerphone message was returned very quickly and Will had us up and running with replacement parts all in good time. Further replacement parts had to be ordered. Returned as planned 48 hours later, fitted parts and requested our feedback to ensure all working well. Even after two updates on good working order from us, Will still asked to be kept further updated. Excellent service and attention by this company, including telephone updates from Dawn in the office to tell me Will was being delayed at his preceding job but still with an ETA for us to work to. What more could you ask for. Good communication is rare these days it seems but not with Will Stones company who I highly recommend. Altogether a very efficient team and I will most certainly use them again.
Bazalab Posted on 01/04/2020 , work completed 28/03/2020
The trader replied (on 02/04/2020)
Thank you so much for your kind review ! We really appreciate you asking us to help you and pleased we could get you back up and running effectively. Best wishes Will & Team
Boiler replacement
Customer Service
Quality
Value
We had several quotes for the work and Will's company was the best. The work was carried out by Alex who was who was clean and tidy and kept going by the odd cup of tea and biscuit . The work was carried on time and on budget . What more can you ask for.
Andy, Hampshire Posted on 07/08/2019 , work completed 26/07/2019
A* from enquiry to completed job!
Customer Service
Quality
Value
I enquired about a boiler service, out of office hours & got a very speedy answer. Called & got booked in at a time convenient to me & my young family. Lee arrived on time & was friendly, informative & respectful of my home. Andy (electrician) had to be called in to check over a fault that conveniently started the day before the service, he came late one evening on his way home & located the problem. Another lovely guy came, speedily fixing the valve. After a couple of days it all starting playing up leaving us with No boiler at all. Again sent a message out of hours & was booked in first thing! Thank you so so very much, wonderful team :-)
Customer in Hampshire Posted on 15/04/2019 , work completed 15/04/2019
Great team of people - highly reccomended
Customer Service
Quality
Value
When we found a leak in our new house under the concrete Will and team gave a detailed quote and even though the time ran over which it took them they stuck to what they said and kept me informed with progress every day. They are people of their word and are extremely helpful, even trying to solutionise other problems which have come up since such as other pipes beginning to leak in the house. I would 100% recommend them to anyone else with plumbing needs!
Customer in Hampshire Posted on 24/01/2019 , work completed 16/05/2018
Good service
Customer Service
Quality
Value
Latest work they carried out for us was replace/install new boiler. All done to schedule, very quick, efficient and clean. Would whole heartedly recommend.
Maggie, Hampshire Posted on 16/08/2018 , work completed 16/08/2018
The trader replied (on 24/08/2018)
Thank you for your kind review Maggie, and thanks for allowing us to assist with your new boiler installation.