Willis-West Plumbing & Heating Ltd

Mark has provided a superb service. It was a long and complicated job - the old boiler needed changing along with the gas supply pipes, and the piping to the radiators. He also did a thorough check of the existing radiators. He removed all bathroom fittings so tiling work could be done, then reinstalled them, solving a problem with the position of the toilet cistern in the process. He also put in a new gas hob, kitchen sink and taps, and resolved a problem with the position of some of the kitchen piping. He installed new plumbing for a washing machine where there was none before. Mark has been reliable and flexible throughout, happy to co-ordinate his work with other tradesmen throughout the process. He's also been happy to accommodate changes to the original plan along the way. Where a small leak occurred into the downstairs flat, due to the old plumbing being replaced, he was proactive and quickly resolved the issue, communicating with all concerned and ensuring the problem was resolved. He's provided helpful advice along the way and his communication's been very good. I've been away for parts of this work and knowing I can rely on him has made a big difference. I'll be using his services again in the future.

We had to upgrade our very old boiler in our flat so got in touch with Mark at Willis West to install a new one. I couldn't be happier with the quality of work done and the friendly service provided by Mark. An expert in his trade, always booked up (if your tradesman offers every available slot in the week then I'd be concerned!) and easy to work with. Highly recommend.

Willis West carried out an annual boiler service for me. Quick response to my initial enquiry for a quote and managed to fit in the job when it suited me. Arrived on time, carried out the work without hassle and once complete, he explained what he had done and the recommendations. The gas safety certificate was sent through promptly and payment online was quick and easy. Really happy with the service, will be using again in future and would recommend.

Mark went above and beyond to ensure the work carried out was to a high standard, and even went further to fix problems that previous workers had left when installing the kitchen. I will continue to use Mark's services down the line if it is ever needed.

This is the first time for Mark to service our gas boiler. He arrived on time, carried out the work efficiently and courteously and gave us helpful advice about a gas fire and a radiator problem.

This was the first time I have used Willis-West. It was for a boiler service and I must say I was impressed by Mark. He struck me as being professional and competent (alerting me to something that had gone unnoticed by all previous engineers who had serviced the boiler over the past 9 years and advising me thereon without me incurring further expense ) as well as tidy in his work and friendly. Will definitely call again in regard to the boiler/central heating or plumbing in general.

From initial visit to give a quote to supply and fit a new boiler and replace bathroom tap through to finish of job Mark and Ben provided a genuine professional high standard in work communication attitude and courtesy. They deservedly earned what was charged. Without hesitation, I will recommend them at every opportunity.

We are thrilled to have recently found Mark Willis through this site and can vouch for the fact that he provides a fantastic service. From his first visit to assess the job, we realised he was someone who could be trusted. Our previous Worcester Bosch boiler had been driving us mad for well over a year. The pressure was continually dropping and our usual heating engineer suspected a leak but could not find out where it was coming from. We had wasted enough money on trying to get the boiler repaired and decided to go for a new one. It was only because of Mark's reputation (very much justified) that we went for another Worcester Bosch Greenstar boiler instead of a Vaillant, also recommended by Which magazine. He removed the old boiler and installed the new one for us on Wednesday, all with the minimum of fuss and cleared up properly afterward. He arrived at around 8.30am as promised and by late afternoon, the new boiler was installed and working and Mark was showing us the controls. Quietly efficient, he instilled confidence right away and along with his keen, helpful and cheerful, young apprentice, Ben, he just got on with the job. And I think the overall cost was much the same as the cost of installing the previous Worcester Bosch boiler nearly 12 years ago. One thing I would like to add is to say how great it is to see someone taking on an apprentice and obviously training them well. Ben seemed very happy in his job. It was a pleasure to have them here.

This trader gave the cheapest quote of those I'd gathered in the Glasgow area and certainly did not compromise on service. Job was done with no problems at all. Trader was courteous and caught me up to speed with how to change settings on the newly installed boiler. Excellent value. Highly recommended.

As always, courteous, timeous, helpful and tidy.