Willis-West Plumbing & Heating Ltd

Willis West carried out an annual boiler service for me. Quick response to my initial enquiry for a quote and managed to fit in the job when it suited me. Arrived on time, carried out the work without hassle and once complete, he explained what he had done and the recommendations. The gas safety certificate was sent through promptly and payment online was quick and easy. Really happy with the service, will be using again in future and would recommend.

Mark went above and beyond to ensure the work carried out was to a high standard, and even went further to fix problems that previous workers had left when installing the kitchen. I will continue to use Mark's services down the line if it is ever needed.

This is the first time for Mark to service our gas boiler. He arrived on time, carried out the work efficiently and courteously and gave us helpful advice about a gas fire and a radiator problem.

This was the first time I have used Willis-West. It was for a boiler service and I must say I was impressed by Mark. He struck me as being professional and competent (alerting me to something that had gone unnoticed by all previous engineers who had serviced the boiler over the past 9 years and advising me thereon without me incurring further expense ) as well as tidy in his work and friendly. Will definitely call again in regard to the boiler/central heating or plumbing in general.

From initial visit to give a quote to supply and fit a new boiler and replace bathroom tap through to finish of job Mark and Ben provided a genuine professional high standard in work communication attitude and courtesy. They deservedly earned what was charged. Without hesitation, I will recommend them at every opportunity.

We are thrilled to have recently found Mark Willis through this site and can vouch for the fact that he provides a fantastic service. From his first visit to assess the job, we realised he was someone who could be trusted. Our previous Worcester Bosch boiler had been driving us mad for well over a year. The pressure was continually dropping and our usual heating engineer suspected a leak but could not find out where it was coming from. We had wasted enough money on trying to get the boiler repaired and decided to go for a new one. It was only because of Mark's reputation (very much justified) that we went for another Worcester Bosch Greenstar boiler instead of a Vaillant, also recommended by Which magazine. He removed the old boiler and installed the new one for us on Wednesday, all with the minimum of fuss and cleared up properly afterward. He arrived at around 8.30am as promised and by late afternoon, the new boiler was installed and working and Mark was showing us the controls. Quietly efficient, he instilled confidence right away and along with his keen, helpful and cheerful, young apprentice, Ben, he just got on with the job. And I think the overall cost was much the same as the cost of installing the previous Worcester Bosch boiler nearly 12 years ago. One thing I would like to add is to say how great it is to see someone taking on an apprentice and obviously training them well. Ben seemed very happy in his job. It was a pleasure to have them here.

This trader gave the cheapest quote of those I'd gathered in the Glasgow area and certainly did not compromise on service. Job was done with no problems at all. Trader was courteous and caught me up to speed with how to change settings on the newly installed boiler. Excellent value. Highly recommended.

As always, courteous, timeous, helpful and tidy.

Mark has helped keep our gas central heating boiler going over a number of years and replaced a faulty timer on this occasion. He is always very helpful, efficient and friendly and we would recommend him highly.

Contacted Mark after my 13-year-old boiler gave up the ghost. He was very helpful & quickly diagnosed the problem and, as requested, provided a quote for the broken part (plus a service) and another for a new boiler. I opted for the new boiler which he was able to fit 2 days later and was fully operational by the afternoon of that day. He appeared to me to be well organised and just got on with it. At my request, he even had a look at an unused gas fire I've got to make sure it was safe. He also reduced his bill because the work wasn't as difficult as anticipated! Sterling effort - certainly will use again.