Willis-West Plumbing & Heating Ltd

This is the first time for Mark to service our gas boiler. He arrived on time, carried out the work efficiently and courteously and gave us helpful advice about a gas fire and a radiator problem.

This was the first time I have used Willis-West. It was for a boiler service and I must say I was impressed by Mark. He struck me as being professional and competent (alerting me to something that had gone unnoticed by all previous engineers who had serviced the boiler over the past 9 years and advising me thereon without me incurring further expense ) as well as tidy in his work and friendly. Will definitely call again in regard to the boiler/central heating or plumbing in general.

From initial visit to give a quote to supply and fit a new boiler and replace bathroom tap through to finish of job Mark and Ben provided a genuine professional high standard in work communication attitude and courtesy. They deservedly earned what was charged. Without hesitation, I will recommend them at every opportunity.

We are thrilled to have recently found Mark Willis through this site and can vouch for the fact that he provides a fantastic service. From his first visit to assess the job, we realised he was someone who could be trusted. Our previous Worcester Bosch boiler had been driving us mad for well over a year. The pressure was continually dropping and our usual heating engineer suspected a leak but could not find out where it was coming from. We had wasted enough money on trying to get the boiler repaired and decided to go for a new one. It was only because of Mark's reputation (very much justified) that we went for another Worcester Bosch Greenstar boiler instead of a Vaillant, also recommended by Which magazine. He removed the old boiler and installed the new one for us on Wednesday, all with the minimum of fuss and cleared up properly afterward. He arrived at around 8.30am as promised and by late afternoon, the new boiler was installed and working and Mark was showing us the controls. Quietly efficient, he instilled confidence right away and along with his keen, helpful and cheerful, young apprentice, Ben, he just got on with the job. And I think the overall cost was much the same as the cost of installing the previous Worcester Bosch boiler nearly 12 years ago. One thing I would like to add is to say how great it is to see someone taking on an apprentice and obviously training them well. Ben seemed very happy in his job. It was a pleasure to have them here.

This trader gave the cheapest quote of those I'd gathered in the Glasgow area and certainly did not compromise on service. Job was done with no problems at all. Trader was courteous and caught me up to speed with how to change settings on the newly installed boiler. Excellent value. Highly recommended.

As always, courteous, timeous, helpful and tidy.

Mark has helped keep our gas central heating boiler going over a number of years and replaced a faulty timer on this occasion. He is always very helpful, efficient and friendly and we would recommend him highly.

Contacted Mark after my 13-year-old boiler gave up the ghost. He was very helpful & quickly diagnosed the problem and, as requested, provided a quote for the broken part (plus a service) and another for a new boiler. I opted for the new boiler which he was able to fit 2 days later and was fully operational by the afternoon of that day. He appeared to me to be well organised and just got on with it. At my request, he even had a look at an unused gas fire I've got to make sure it was safe. He also reduced his bill because the work wasn't as difficult as anticipated! Sterling effort - certainly will use again.

This the third time I have had my boiler service carried out by Mark. He provides a first class service. He is reliable, punctual and talks through things before completing the work.

Mark and his team installed a whole new heating system in my 3-bed flat, and from initial consultation to completed work it was a great experience. The system works a treat- just in time for winter, and everything about the workmanship and products was/is fantastic- informative about the products, punctual & friendly, and were able to deliver the project in a way that allowed us to continue full use of the apartment for the duration.

Mark installed a new boiler for me, and I was happy with the job and service he provided from start to finish. After calling Mark during his holiday week, he unexpectedly got back to me on the weekend before returning to work to see what he could help with. By this time I had spoken to other boiler experts, who were nice enough, but I trusted Mark’s advice and it was also important to me that he was a very friendly guy too…life’s too short to work with unfriendly people who don’t seem to want your business!! After speaking through what I was looking for with Mark he provided a number of quotes (one for a particular model that was cheaper than another company’s quote, who had only provided one single quote too) and I was able to choose a boiler that suited my needs. My job was given unexpected priority due to the critical hot water issues we were experiencing and not too long after contacting Mark he was in the flat and installing the new appliance. The installation was completed with minimal fuss and mess. Throughout our doing business Mark was also an excellent communicator and made it clear he would be available if any post-installation issues. Very happy with the service provided, top job Mark!!

Mark Willis has completed two jobs for me – annual service of gas boiler and, most recently, replacing the toilet syphon and fill valve – and I have been impressed with his workmanship, attention to detail and exemplary customer service skills. Throughout the process from initial enquiry through to completion of work, Mark is responsive, friendly and approachable. On his last visit to fix the issue with the toilet cistern, I asked Mark to adjust the fitting on the kitchen tap, and this he did willingly and at no extra cost. In addition, his rates are very competitive. Overall, Mark offers a reliable and professional service. I have no hesitation in recommending him for heating and plumbing work and I will certainly use him again for further work.

Mark has replaced an old built-in gas hob after offering to come out and see if it would be possible to fit a modern one in the existing worktop. He has a very pleasant manner and carried out the work promptly and efficiently, taking away the old hob and leaving everything clean and tidy. He tested the gas supply and sent a gas certificate promptly. I have no hesitation in recommending him as a trusted tradesman.

Mark (Willis West) installed our new boiler last year and I was very happy with his professionalism and workmanship. I had no hesitation in asking him to carry out the first annual inspection and servicing of the boiler and this was done as agreed in his usual thorough manner. The documentation he provided at the end of the job was all in order and the online payment process was quick and simple. All in all, I'd strongly recommend Willis West to anyone wanting installation or servicing of a gas boiler.

Mark provided an excellent service and was very communicative and helpful throughout. He visited to see the work required, discussed options with prices and carried out the work at the agreed time in one afternoon with instructions to let him know if there were any issues. I had one question that night which he resolved promptly in a text conversation. Communication continued throughout the process with everything up front and agreed upon.

This is the third time we have used Mark and as per previous jobs, Mark was very efficient and friendly. In addition to undertaking our annual boiler maintenance, Mark freely gave advice on smoke and cm alarms. All certificates were provided quickly. We would have no hesitation in recommending him to others.

Highly Recommended, as always. Mark was reliable, helpful, and tidy as ever. Job was done quickly and clear explanation given. Various options outlined for the quote. No other quotes considered due to emergency situation, but price was as expected.

Mark arrived promptly per our appointment. He identified pressure expansion problems in our boiler quickly , pumped up and repaired the pressure release valve in a relatively short time. No pretence that the job was complex. He was tidy and polite. The cost was reasonable and we will use him again. Shirley and Martin

We were so impressed with the thorough service that Mark completed on our boiler and gas fire that we had no hesitation in contacting him when we had an issue with our boiler`s water pressure. On contacting Mark he explained what the issue was and the cost to repair. Mark arrived when he said he would and carried out the work efficiently he also tidied up after himself as he went about his work. We will be happy to continue to use Mark`s company and have no hesitation in recommending his company to friends and family.

I asked Mark at very short notice to fit a new boiler for my elderly parents when their original boiler failed the gas safety inspection. I have previous experience of Mark's excellent workmanship in our own home; hence, I trusted him to do the work for my parents. Mark rearranged his schedule to fit the new boiler as soon as possible. Mark and his team worked incredibly hard to ensure the work was completed within a day and with minimal disruption and stress to my parents. On completion of the work, a family member commented that "Mark has left the place spotless. You wouldn't know they'd been". The new boiler is working well, Dad is hugely relieved. Thank you Mark from Mum, Dad and all the family.

Excellent service. Have been trying to find a good plumber for ages and am delighted to have finally found one! Having come out to look at the job, he gave me a good quote which he kept to when he returned. Mark was tidy, informative, and did a brilliant job. Highly recommend this plumber.

Mark was reliable, courteous, tidy, and quick as ever - highly recommended. Job was to fix a problem caused by someone else's work and has been successful.

Mark worked exceptionally well to work out the best solutions to our need for a new boiler without disrupting the rest of the house and plumbing. This used a series of wifi units to great effect. The boiler replacement was not straightforward due to age and space constraints but the end result was excellent. Mark communicated well at all stages and was great at keeping the house clean and tidy. I think the key element for me in deciding on Mark for the work was the way he ensured he understood the system and my requirements. I would use mark again for any work required.

Good reliable service. Gives you confidence he knows what he is doing and explains things very clearly. Responds promptly to messages. Would be happy to recommend to anyone.

Mark regularly services our CH boiler and gas fire. He has also carried out repairs in the past as he did on this occasion. As always, his problem-solving skills came to the fore and he was able to diagnose the issue and come up with a simple solution which has been successful.