Willis-West Plumbing & Heating Ltd

Came at short-notice. Simple problem to diagnose and fix, repaired quickly. Cost less than expected. Respectful, tidy, and good communication as ever. Even asked if I wanted to keep the old corroded parts of pipe.

Mark (Willis-West) impressed at his initial visit to the site with his knowledge of possible problems and solutions to the replacement boiler installation. He provided a variety of options in his quote which was helpful in informing my decision on which boiler would be best for our particular requirements. Mark organised the necessary scaffolding for the work and a timescale for its installation/removal, and the actual boiler installation itself. Mark was helpful in offering to chase up the scaffolding firm in the event of the scaffolding not being removed at the agreed time, although this wasn't necessary, as it turned out. Mark and his colleague Davie attended the site on the agreed date and worked steadily almost without a break to complete the work in 1 day rather than the 2 days which had initially been pencilled in. They were both pleasant and courteous and took care to keep the flat clean and tidy throughout. I was kept well informed before, throughout and after the installation and Mark was very helpful in resolving an issue with the payment for the job caused by me inadvertently making a duplicate payment which was refunded very soon after Mark's intervention. I am very pleased indeed with the new boiler and with Mark and Davie's efforts on the day. I wouldn't hesitate to recommend Willis-West to anyone considering similar work and I shall continue to involve Mark in the ongoing servicing of the boiler.

I have used Willis-West Plumbing for over 5 years and Mark provides nothing but excellent service. He is always professional, upfront and honest with the work being performed. On this occasion, Mark serviced the boiler and managed to fix the very annoying and persistent noise coming from my water heater - for free! Highly recommended!

Mark has been servicing our CH boiler and gas fire for some years now. He has also carried out another repair on our disappointingly reliable Vaillant boiler. On this occasion, there was a fault with the boiler that was not straightforward to diagnose but Mark and his colleague went through the possibilities systematically, identified the issues, advised what was required, gave a price for parts and labour, and as soon as the parts were available, returned to carry out a successful repair with the minimum of fuss. I would have no hesitation on recommending Mark for any CH-related work.

Mark and his colleague arrived at the agreed time, carried out the repair in a friendly and professional way and, in spite of having to lift carpets and floorboards, left the house exactly as they found it. I can recommend them without hesitation.

Added disconnection of my old cooker to the schedule at short notice after I forgot to advise that this was required prior to delivery of the new one Disconnection of old cooker by new employee, David, just as polite and courteous as Mark Connection of new cooker by Mark and David (David being mentored), very quick and clean, explained what had been done, and even set the time on the cooker exactly right

Mark installed a new boiler and replaced some radiators. I really appreciated his help in choosing the right boiler. He very carefully considered all the issues in our house and made some great recommendations. He communicated very clearly about how long the work would take and was exactly on schedule. Also, the amount he quoted was the amount he charged. There were no extra costs - he was very straightforward. The new boiler is working great! I was anxious about getting this work done, but Mark is exactly the kind of person you want working in your house. He’s considerate and very motivated to finish the job. He managed everything really well and that made the process much less stressful for me.

The job was for a new boiler and radiators.All work completed to a high standard and to the quoted price. Mark is really approachable and friendly. He kept me informed at every stage. Everything was tidied up after too. I’m delighted with the new boiler and radiators and would highly recommend Mark.

Mark has done both plumbing work and gas fitting work on my flat in Glasgow, and his work has been excellent throughout. He is very skilful and extremely helpful, and can be relied on in all sorts of ways to carry out your instructions. It is a pleasure to give him my highest recommendation.

I cannot recommend Mark and his team enough. He installed a combi boiler in a new location for us, fixed the gas pipes under the house to make them safe and installed a new shower. He was so reliable, courteous, made a huge effort to keep everything clean, and worked non stop. He's also been on hand to help us after the job finished when our dodgy old radiator pipes started to play up. Thank you Mark!

Mark fitted my new boiler this week, he was very professional and carried out a great job. On time and very reliable. He's very knowledgeable and helpful. Would highly recommend him to anyone

Mark is very professional,easy to deal with,resourceful and a problem solver. He did a very good job,neat and tidy and at a very competitive rate. I would highly recommend Mark for boiler specification,supply and installation.

Mark was recommended to me by a local electrician. He was just leaving for a holiday when I called him to arrange a quote and said he would be in touch as soon as he got back. He was true to his word. He took the time to find the best means of fitting an external tap with minimal disruption to internal and external structures, and serviced my boiler. He was reliable efficient and exceptionally clean and tidy taking on and off overshoes as he came in and out of house. He explained everything as he went along. I can highly recommend and will be using him again in the future.

Mark was very helpful and did a great job fixing a minor issue with our boiler and carrying out a service. He was friendly and on time, would thoroughly recommend Mark.

We had to have our previous boiler replaced in October last year. We’d had a few other quotes, but felt that the quote we received from Willis West was very clear and honest in terms of what we did and didn’t need. Following the quote, the communication was good and Mark managed to fit us in before his holiday. Mark and Kenny were both very polite, taking their shoes off while in the house and making sure to thoroughly clean up as they were working. After the boiler was installed, Mark took time talking me through the controls etc and offered to return in an evening if the radiators needed bled. We’re very happy with the Worcester Bosch boiler, we’ve had no problems in the 5 months or so since it was fitted. We will definitely be having Willis West back again to perform the annual service.

When we needed a new boiler, Mark came highly recommended from a friend and didn't disappoint. He was was easy to contact, happy to walk us through all the options our flat could accommodate, gave us a great price and did a fantastic job on the installation. A pleasure to work with, and highly recommended.

I came across Mark and his firm via Which? Trusted Traders and in my opinion all of the complimentary reviews that he has received are well deserved. Mark was quick to make an appointment to deal with a problem with my central heating boiler. His work was carried out in a prompt and very professional manner. He is a very pleasant character who explains clearly what requires to be done. He is a tidy worker and even takes his shoes off indoors! I have no hesitation in recommending him to any potential customer.

Mark has been servicing our appliances for some years now, as well as undertaking a major repair on a previous occasion. He keeps us right as to when a service is required and appears promptly and gets on with the jobs in hand, making no mess and working very efficiently. He's always pleasant and able to explain any issues that might crop up (none this time, I'm glad to say!). I'm very happy to recommend Mark for regular servicing and any CH boiler repairs.

I am very happy with the work carried out by Mark Willis of Willis-West and the excellent customer service provided. He sets his standards high and works hard to achieve these. He is friendly, helpful, punctual, explains things clearly and is keen to know that his customers are happy. What more could be asked for? There were a number of problems, including an old boiler which was "kettling". By clearing out the radiators of sludge, the central heating system is working again. He fitted a filter to help prevent this from happening again. Thank you very much indeed, Mark. I like that he was giving a trainee a positive opportunity to learn, providing him with clear explanations and checking in with him, so that both were confident in the work. The trainee appreciated the opportunities to learn and was setting himself high standards too. I would highly recommend Mark Willis, without hesitation.