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Endorsed by Which? Trusted Traders

Window Advice Centre Limited

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4 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed


Window Advice Centre was founded in 1981 to provide assistance to consumers in line with recommendations of the Office of Fair Trading.

Window Advice Centre's services are available to the general public without charge or obligation.

Our independent experts provide impartial reliable advice to help with product and contractor selection.

The advice covers all aspects of statutory obligation and technical matters such as differences in product lifespan, thermal performance, weather resistance, noise reduction, security, aesthetics and cost.

Client's requirements are set out in a tender document containing detailed technical specifications and scale drawings covering all aspects of the proposed work and the manner of its undertaking.

Contractors' costs are then obtained on a directly comparable basis allowing selection of the most competitive offer.

All work is inspected on completion to ensure it is free of defect prior to payment.

Approved work is covered by 10 year guarantee insurance.

What we do

  • Double glazing

  • Doors

  • Glaziers

  • More Services

    • pvc and timber windows
    • pvc and grp composite doors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4 reviews
Customer Service
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Appalled at the service
Customer Service
Sadly we are appalled at the service (or rather lack of it) of the Dundee Window Advice Centre. We have made repeated attempts since July 2021 to obtain advice. We have spoken to them on the phone and e-mailed our requirements. We have even sent them a detailed specification of our needs including a few questions. Despite assurances that they would respond on a number of occasions we have had nothing. They have never given any explanation for their behaviour despite numerous opportunities to do so. Very sad to have to leave thus review to what is a Which Trusted Trader.
Customer in Angus Council Posted on 09/02/2022 , work completed 09/02/2022
Very knowledgeable and helpful
I phoned for advice as I thought that I needed work done to my existing windows to prevent condensation. I had phoned other contractors who had quoted me in the region of £1000 for repairs or £7500 to replace windows. I phoned the Window Advice Centre and spoke with Ken who was very knowledgeable and patient even though my phone kept cutting out. He established the problem and explained in as much detail as I asked for about what was happening and how I could change how I used the windows to prevent the problem, advising that i did not need to change/ retrofit vents to the windows. He had saved me spending a significant amount of money unnecessarily, and when the time comes that I do need to replace the windows this will absolutely be my first call.
Susie in Edinburgh Posted on 11/08/2021 (Reviewer did not use service)
Peace of mind!
Customer Service
The replacement window market is full of pitfalls and unscrupulous salesmen with the usual high pressure sales techniques of “Sign-up today!” After suffering from 2 or 3 of the usual high street names, I chanced upon WAC on the Which website. I particularly liked WAC’s business model of impartial advice, discussing/agreeing the best solution for me, preparing a comprehensive enquiry document and then obtaining separate competitive quotations from known contractors. They then oversee the installation works and carry out a final inspection. The end result is great. I didn’t know old stained glass could be incorporated within double glazed units. It’s a bonus to have kept this feature of our house. Ask for Ken Hislop –he has forgotten more than you or I will ever know about windows and double glazing. I will use WAC again.
RIWilkie Posted on 05/10/2015 , work completed 05/10/2015
Which? Local Review
Customer Service
This is an excellent service which is free at the point of use. The consultant is extremely knowledgeable about the type of windows allowed under planning regulations. He explains what is possible and arranges 8 or so estimates from installation companies on the Centre's list of approved companies. When the work is done the consultant checks that the proper materials have been used and that the work is up to standard before final payment is made. The deposit paid and the company's guarantee are both covered by the Centre's insurance policy.
bongo Posted on 02/02/2010 , work completed 02/02/2010
Which? Local Review
Customer Service
Needed double glazing windows and new porch to our mid-terrace bungalow. I put our needs in the hands of W.A.C. who arrange a meeting with an independent consultant who discusses ou needs and options. Tenders for the job are sent out, returns discussed with the consultant and final decision (s) made. No pressure, no commitment at any point until contract is signed. Whole process was reassuring, highly efficient and excellent value for money, including a 10 yr. Policy of Insurance underwriting the installing company's guarantee. Consultant is available at every stage of process.
MACINALLY Posted on 29/08/2009 , work completed 29/08/2009