Endorsed by Which?

Window Advice Centre Limited

4.5

10 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Window Advice Centre was founded in 1981 to provide assistance to consumers in line with recommendations of the Office of Fair Trading.

Window Advice Centre's services are available to the general public without charge or obligation.

Our independent experts provide impartial reliable advice to help with product and contractor selection.

The advice covers all aspects of statutory obligation and technical matters such as differences in product lifespan, thermal performance, weather resistance, noise reduction, security, aesthetics and cost.

Client's requirements are set out in a tender document containing detailed technical specifications and scale drawings covering all aspects of the proposed work and the manner of its undertaking.

Contractors' costs are then obtained on a directly comparable basis allowing selection of the most competitive offer.

All work is inspected on completion to ensure it is free of defect prior to payment.

Approved work is covered by 10 year guarantee insurance.

What we do

  • Double glazing

  • Doors

  • Glaziers

  • More Services

    • pvc and timber windows
    • pvc and grp composite doors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.5
10 reviews
Customer Service
4.6
Quality
4.6
Value
4.4
Sort by
First class service
Customer Service
Quality
Value
Used Window Advice Centre after a recommendation from a neighbour. The best thing I have done in a long time. No hard sell, no pressure from anyone. Just good sound advice explained simply. You get to choose which supplier to use from a list of supplied quotes that have been obtained by Ken at WAC. Don't put yourself under undue stress going to four or five companies sending commissions based salesmen to your home, ( who don't want to leave until they try and convince you to buy their product.) Contact WAC and it's sorted with ease of mind. First class service as it should be. Well done Ken at Window Advice Centre.
Customer in Edinburgh Posted on 18/05/2024 , work completed 29/04/2024
Expert advice resulted in planning consent
Customer Service
Quality
Value
Highly recommend the team for their input in obtaining planning permission to instal iPVC windows in place of timber-framed windows in a conservation area. The initial feedback from planning was that the replacement windows needed to be timber framed. The team got to work and put together detailed submissions over a period of some months as the application dragged on. Eventually there was a successful outcome Would not have received the planning green light without their expert advice and persistence
Customer in Argyll and Bute Council Posted on 14/04/2024 , work completed 14/03/2024
Excellent Double Glazing Advice and Service from start to completion
Customer Service
Quality
Value
I engaged the Window Advice Centre in Glasgow to give me support replacing the over 90 year old Sash and Casement windows, containing lovely Leaded Top Lights, in our recently purchased Bungalow. Having contacted a few companies myself and been informed, " No son you can't keep the leaded windows or incorporate them in double glazed units", I visited WHICH? of whom I am already a long time member. Found the contact number for WAC Glasgow, phoned them left a message, was contacted quickly and arranged a visit by one of their consultants, George Dunn, who gave us excellent advice regarding what was available and took us through the process from measuring up to completion and snagging. He then carefully measured, put together the tenders, including our specifications, issued them and we received quotes from five of their "Recommended Contractors". We chose Ace Windows and everything was installed over 3 days by superb and tidy installers, who worked hard and kept us updated at all times. A couple of very minor snags were dealt with very quickly. I cannot thank Window Advice Centre(Glasgow) enough for all the advice and the checks on installation completion, they made everything very easy for my wife and I. Yes our Leaded Lights have been taken for refurbishment and will be returned soon to be installed in the Top Lights to bring the character back to our home. The house is much warmer and our neighbours are pleased with how the Sash style blends in to the character.
Customer in North Lanarkshire Posted on 22/03/2024 , work completed 14/02/2024
Excellent service
Customer Service
Quality
Value
Brilliant service, so easy and cost effective. Window Advice Centre is definitely the way to go. The consultant from Window Advice Centre genuinely worked for us to get the best solution for the best price and then came back to check that everything was up to standard before approving payment to the contractor, real peace of mind! Would definitely recommend these people.
John in South Lanarkshire Posted on 11/03/2023 , work completed 29/11/2022
Excellent Service
Customer Service
Quality
Value
This is the fourth time I have used this firm in the last 15 years. Always excellent service, no problems.
Customer in Argyll and Bute Council Posted on 05/03/2023 , work completed 24/01/2023
Excellent service - professional, knowledgeable and courteous. Highly recommended.
Customer Service
Quality
Value
Highly recommended service, replacing original windows with weather-rated double glazing on our south-facing sea-front property. Professional, knowledgeable and courteous staff, with absolutely no obligation to buy and no salesmen! Followed by a very clean and tidy installation. Excellent advice and service from start to finish.
Customer in North Ayrshire Council Posted on 16/02/2023 , work completed 01/04/2016
Appalled at the service
Customer Service
Quality
Value
Sadly we are appalled at the service (or rather lack of it) of the Dundee Window Advice Centre. We have made repeated attempts since July 2021 to obtain advice. We have spoken to them on the phone and e-mailed our requirements. We have even sent them a detailed specification of our needs including a few questions. Despite assurances that they would respond on a number of occasions we have had nothing. They have never given any explanation for their behaviour despite numerous opportunities to do so. Very sad to have to leave thus review to what is a Which Trusted Trader.
Customer in Angus Council Posted on 09/02/2022 , work completed 09/02/2022
Very knowledgeable and helpful
I phoned for advice as I thought that I needed work done to my existing windows to prevent condensation. I had phoned other contractors who had quoted me in the region of £1000 for repairs or £7500 to replace windows. I phoned the Window Advice Centre and spoke with Ken who was very knowledgeable and patient even though my phone kept cutting out. He established the problem and explained in as much detail as I asked for about what was happening and how I could change how I used the windows to prevent the problem, advising that i did not need to change/ retrofit vents to the windows. He had saved me spending a significant amount of money unnecessarily, and when the time comes that I do need to replace the windows this will absolutely be my first call.
Susie in Edinburgh Posted on 11/08/2021 (Reviewer did not use service)
Peace of mind!
Customer Service
Quality
Value
The replacement window market is full of pitfalls and unscrupulous salesmen with the usual high pressure sales techniques of “Sign-up today!” After suffering from 2 or 3 of the usual high street names, I chanced upon WAC on the Which website. I particularly liked WAC’s business model of impartial advice, discussing/agreeing the best solution for me, preparing a comprehensive enquiry document and then obtaining separate competitive quotations from known contractors. They then oversee the installation works and carry out a final inspection. The end result is great. I didn’t know old stained glass could be incorporated within double glazed units. It’s a bonus to have kept this feature of our house. Ask for Ken Hislop –he has forgotten more than you or I will ever know about windows and double glazing. I will use WAC again.
RIWilkie Posted on 05/10/2015 , work completed 05/10/2015
Which? Local Review
Customer Service
Quality
Value
This is an excellent service which is free at the point of use. The consultant is extremely knowledgeable about the type of windows allowed under planning regulations. He explains what is possible and arranges 8 or so estimates from installation companies on the Centre's list of approved companies. When the work is done the consultant checks that the proper materials have been used and that the work is up to standard before final payment is made. The deposit paid and the company's guarantee are both covered by the Centre's insurance policy.
bongo Posted on 02/02/2010 , work completed 02/02/2010