Window Advice Centre Limited

I engaged the Window Advice Centre in Glasgow to give me support replacing the over 90 year old Sash and Casement windows, containing lovely Leaded Top Lights, in our recently purchased Bungalow. Having contacted a few companies myself and been informed, " No son you can't keep the leaded windows or incorporate them in double glazed units", I visited WHICH? of whom I am already a long time member. Found the contact number for WAC Glasgow, phoned them left a message, was contacted quickly and arranged a visit by one of their consultants, George Dunn, who gave us excellent advice regarding what was available and took us through the process from measuring up to completion and snagging. He then carefully measured, put together the tenders, including our specifications, issued them and we received quotes from five of their "Recommended Contractors". We chose Ace Windows and everything was installed over 3 days by superb and tidy installers, who worked hard and kept us updated at all times. A couple of very minor snags were dealt with very quickly. I cannot thank Window Advice Centre(Glasgow) enough for all the advice and the checks on installation completion, they made everything very easy for my wife and I. Yes our Leaded Lights have been taken for refurbishment and will be returned soon to be installed in the Top Lights to bring the character back to our home. The house is much warmer and our neighbours are pleased with how the Sash style blends in to the character.

Brilliant service, so easy and cost effective. Window Advice Centre is definitely the way to go. The consultant from Window Advice Centre genuinely worked for us to get the best solution for the best price and then came back to check that everything was up to standard before approving payment to the contractor, real peace of mind! Would definitely recommend these people.

This is the fourth time I have used this firm in the last 15 years. Always excellent service, no problems.

Highly recommended service, replacing original windows with weather-rated double glazing on our south-facing sea-front property. Professional, knowledgeable and courteous staff, with absolutely no obligation to buy and no salesmen! Followed by a very clean and tidy installation. Excellent advice and service from start to finish.

Sadly we are appalled at the service (or rather lack of it) of the Dundee Window Advice Centre. We have made repeated attempts since July 2021 to obtain advice. We have spoken to them on the phone and e-mailed our requirements. We have even sent them a detailed specification of our needs including a few questions. Despite assurances that they would respond on a number of occasions we have had nothing. They have never given any explanation for their behaviour despite numerous opportunities to do so. Very sad to have to leave thus review to what is a Which Trusted Trader.

I phoned for advice as I thought that I needed work done to my existing windows to prevent condensation. I had phoned other contractors who had quoted me in the region of £1000 for repairs or £7500 to replace windows. I phoned the Window Advice Centre and spoke with Ken who was very knowledgeable and patient even though my phone kept cutting out. He established the problem and explained in as much detail as I asked for about what was happening and how I could change how I used the windows to prevent the problem, advising that i did not need to change/ retrofit vents to the windows. He had saved me spending a significant amount of money unnecessarily, and when the time comes that I do need to replace the windows this will absolutely be my first call.

The replacement window market is full of pitfalls and unscrupulous salesmen with the usual high pressure sales techniques of “Sign-up today!” After suffering from 2 or 3 of the usual high street names, I chanced upon WAC on the Which website. I particularly liked WAC’s business model of impartial advice, discussing/agreeing the best solution for me, preparing a comprehensive enquiry document and then obtaining separate competitive quotations from known contractors. They then oversee the installation works and carry out a final inspection. The end result is great. I didn’t know old stained glass could be incorporated within double glazed units. It’s a bonus to have kept this feature of our house. Ask for Ken Hislop –he has forgotten more than you or I will ever know about windows and double glazing. I will use WAC again.