Endorsed by Which?

Windowfix Limited

5.0

95 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2020

About

Highly reliable, cost-effective double glazing repair specialists since 2002. We are based in Ashford (Surrey) & cover Surrey, West London, Berkshire and Hampshire.

If you have a problem with a window, door or conservatory we are here to help. Our highly skilled specialists can often carry out repairs on the spot.

Our services include: -
- Replace misted-up & broken glass units
- Window locks, hinges & handles
- Door lock replacement
- Fire escape & child restrictor hinges to windows
- Front, back & French door servicing & re-alignment
- Pet flaps fitted
- Patio doors (wheels & tracks)
- Velux window glass units

Our Locksmiths services include: -
- Jammed lock repairs
- Door lock repairs & installations
- Key duplication – most keys can be cut on-site
- Security upgrades
- uPVC locks & mechanisms

If there is something that is not listed above, please call us, we are available to give you helpful advice.

What we do

  • Glaziers

    • Double glazing repair
    • UPVC Windows
    • Replacement window services and repairs
    • Double glazed units
    • Triple Glazing
    • Velux windows
    • Aluminium Windows
  • Locksmiths

    • Comprehensive locksmith service
    • UPVC lock specialists
  • Doors

    • Composite doors
    • UPVC doors
    • ​Aluminium doors
    • French doors
    • Front door
    • Patio doors
    • Door repairs
  • Double glazing

    • Double glazing repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
95 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Replacement wheels on conservatory door
Customer Service
Quality
Value
Matthew was courteous and friendly arrived at the time and date agreed. Work was completed quickly and efficiently with no mess. As a female pensioner on my own in the house I felt quite happy employing them. The final bill was the same as the original quote with no extra work suddenly being found as some traders are likely to do.
Customer in Surrey Posted on 16/12/2024 , work completed 13/12/2024
The trader replied (on 18/12/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
I'm so glad I've found Matt after much disappointment with other companies. I would highly recommend him and his work.
Customer Service
Quality
Value
I had some blown windows and doors in my conservatory. I carried out a thorough review on checkatrade and trustatrader before selecting several companies to come and quote for the work. I was most impressed with Windowfix's Which accreditation and Matt's DBS certification so I left him until last as these two items made him the most likely candidate and I wanted to be sure that I'd explored all options before deciding. I quickly ruled out the other two companies following their visits as they could not give me the solution that I wanted. Instead they quoted for complete replacement doors and windows on the basis that new glass wouldn't fit into old frames. Matt came to look at the work that needed doing and I was impressed from the start. His van and his clothes had his branding on and he introduced himself. These are such obvious things but sadly lacking with the other companies. He was very polite and respectful and discussed what he would be able to do for me. He provided a quote there and then instead of me having to wait for an email. He clearly explained the payment terms and is a rare person as he didn't want payment upfront (which others did and I object to as there is no leverage if the work is unsatisfactory). I happily gave the go ahead for Matt to order the glass. Matt and Darren came to do the work. They were professional, respectful and polite throughout and cleaned up after themselves. I am very happy with the work and would happily use Windowfix again.
Customer in Surrey Posted on 02/12/2024 , work completed 29/11/2024
The trader replied (on 18/12/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Great work
Customer Service
Quality
Value
Mat and his colleague did a brilliant job repairing our patio door. Efficient and clean work. We would highly recommend.
Customer in Surrey Posted on 19/10/2024 , work completed 18/10/2024
The trader replied (on 18/12/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Professional Service!
Customer Service
Quality
Value
Matthew was the ultimate professional who loves a challenge. Even when the required part was not on the catalogue, he came up with an alternative plan. He provided a first-class service and repaired three of my windows which are now working perfectly. I fully recommend him and Windowfix for any window repair that you have.
Customer in Surrey Posted on 20/08/2024 , work completed 20/08/2024
The trader replied (on 22/09/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Excellent Service
Customer Service
Quality
Value
Had two replacement windows fitted in our conservatory. From start to finish the customer service was excellent. We were kept fully up to date with timings. When fitting the new panes the work was completed quickly and efficiently. Would recommend to anyone who needs replacement windows which have ‘blown’.
Customer in Greater London Posted on 20/08/2024 , work completed 20/08/2024
The trader replied (on 22/09/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
New locks for Front Door
Customer Service
Quality
Value
Matthew came at the time he said that he would come when he had received the parts for our front door. The whole of the locking mechanism was replaced which gave us confidence that it would be effective for a long time. He is very pleasant, efficient and professional. The work was done extremely quickly and looked like the door was new. We would use him again if we needed to and recommend him to anyone needing doors, locks and windows. Excellent work and a fair price for the job.
Customer in Hampshire Posted on 07/08/2024 , work completed 07/08/2024
The trader replied (on 08/08/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Brilliant Service
Customer Service
Quality
Value
We have used Matthew a few times to have replacement units fitted due to units having blown. Really cannot speak too highly of his work ethic, nothing is too much trouble and work carried out in a very clean manner. Everything carried out as per original quote and fitted at an agreed date and always arrives on time. You get what you pay for, a superb service and quality units with guarantee. Thanks Matt.
Customer in Surrey Posted on 30/07/2024 , work completed 30/07/2024
The trader replied (on 08/08/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Excellence All Round
Customer Service
Quality
Value
We've used Matt a few times to replace various blown windows. He's consistantly superb - turns up on time, returns calls / emails, quotes are on point and fair, his workmanship is excellent, he's clean, efficient, polite. An all round quality service from start to finish.
Customer in Surrey Posted on 17/07/2024 , work completed 17/07/2024
The trader replied (on 22/07/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Highly recommended
Customer Service
Quality
Value
This is the second time we've needed the services of Matt from WindowFix. Once again he was punctual, friendly and knowledgeable. Astonishingly, as the fix this time turned out to be much simpler that we had anticipated, he didn't even charge us for his time. Traders don't come better than this. Definitely our first stop for any future needs. Highly recommended.
Customer in Greater London Posted on 11/07/2024 , work completed 11/07/2024
The trader replied (on 22/07/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Value for money and Quality
Customer Service
Quality
Value
Skillful, efficient, punctual and honest. Matthew is friendly and professional. Four window glasses were done within an hour. Lots of pragmatic advice and recommendations. Good price too. Will definitely use again.
Customer in Surrey Posted on 27/06/2024 , work completed 27/06/2024
The trader replied (on 28/06/2024)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.