Endorsed by Which?

Windowfix Limited

5.0

94 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2020

About

Highly reliable, cost-effective double glazing repair specialists since 2002. We are based in Ashford (Surrey) & cover Surrey, West London, Berkshire and Hampshire.

If you have a problem with a window, door or conservatory we are here to help. Our highly skilled specialists can often carry out repairs on the spot.

Our services include: -
- Replace misted-up & broken glass units
- Window locks, hinges & handles
- Door lock replacement
- Fire escape & child restrictor hinges to windows
- Front, back & French door servicing & re-alignment
- Pet flaps fitted
- Patio doors (wheels & tracks)
- Velux window glass units

Our Locksmiths services include: -
- Jammed lock repairs
- Door lock repairs & installations
- Key duplication – most keys can be cut on-site
- Security upgrades
- uPVC locks & mechanisms

If there is something that is not listed above, please call us, we are available to give you helpful advice.

What we do

  • Glaziers

    • Double glazing repair
    • UPVC Windows
    • Replacement window services and repairs
    • Double glazed units
    • Triple Glazing
    • Velux windows
    • Aluminium Windows
  • Locksmiths

    • Comprehensive locksmith service
    • UPVC lock specialists
  • Doors

    • Composite doors
    • UPVC doors
    • ​Aluminium doors
    • French doors
    • Front door
    • Patio doors
    • Door repairs
  • Double glazing

    • Double glazing repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
94 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Efficient, friendly, polite.
Customer Service
Quality
Value
Matt replaced some defective double glazed units for us. He came on time, worked quickly and efficiently and left the place clean and tidy. The windows are very well done and he charged a reasonable price. I have no hesitation in thoroughly recommending Matt and Windowfix.
Raymond in Surrey Posted on 15/08/2022 , work completed 15/08/2022
The trader replied (on 15/08/2022)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Did a great job, one door took longer than they thought but kept to estimate.
Customer Service
Quality
Value
Changed back door lock, adjusted two french doors and repaired bedroom window that wouldn't open. The french doors to the conservatory are better than they have ever been in the last 24 years and now open and close easily and without a gap at the top. My wife is very vulnerable to covid and they both wore marks while they were in the house which was very much appreciated. I used Windowfix 11 years ago to do repairs to the conservatory and would use them again in the future and would recommend them.
Customer in Surrey Posted on 16/07/2022 , work completed 07/07/2022
The trader replied (on 07/08/2022)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Knew their stuff!
Customer Service
Quality
Value
The problem concerned an ageing aluminium front door with double glazed panels. It was out of square causing the locking mechanisms to bind and jam on warm days. This was a tricky problem if returning home on a hot day. Matt visited to assess the job. He was frank, explaining that given the age of the door and surrounds it might not be possible to remedy the problem. However he suggested a prospective way forward if we were willing to risk it. The realistic alternative would be to fit a complete new door and frame, which was something outside his present area of activity. He wanted to make sure that we understood all the factors involved and that if we proceeded he could not offer a guarantee. We agreed to proceed with the work. Matt and Mike arrived exactly on time. They re-squared the door by removing trim to gain access and then made internal adjustments. The work was done to the agreed quote. Before leaving they made sure we could operate the door and locking system from both inside and outside. Throughout the work Matt and Mike were clear about what they were doing and why. I was impressed by their care when removing (and replacing) the trim (by now possibly brittle) as replacements were not likely to be available. Finally, though it was not their area, they provided some helpful advice regarding factors to consider when we do have to hunt for a replacement.
Customer in Berkshire Posted on 23/06/2022 , work completed 20/06/2022
The trader replied (on 11/07/2022)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Quick and efficient
Customer Service
Quality
Value
The work that needed doing was quickly assessed, a quote provided with a date for carrying it out confirmed within 10 days. The work was completed quickly, according to plan and without any fuss. I would be happy to recommend Windowfix to future customers.
Customer in Greater London Posted on 14/06/2022 , work completed 14/06/2022
The trader replied (on 16/06/2022)
Thank you so much for your great review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Replacement of double glazed units
Customer Service
Quality
Value
A friendly company providing an excellent and fairly priced service. We had 14 double glazed units which needed replacing due to the seals having broken down since they were installed over 10 years ago. Matthew came and did a survey and quoted a price we thought was very reasonable. He arrived on the agreed date with the new units and the work was carried out cleanly and speedily with no disruption. We would definitely recommend.
Dennis in Oxfordshire Posted on 11/04/2022 , work completed 11/04/2022
The trader replied (on 11/04/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Excellent work and very clean
Customer Service
Quality
Value
I had two Patio Doors windows fitted. Two guys turned up, one was a trainee, both men were very polite and friendly. There work was very clean and efficient and issued good advice regarding how to take care of our windows. You have now replaced all the glass at the back of our house, we have a south facing garden which is a problem with sun damage.
Customer in Berkshire Posted on 06/04/2022 , work completed 12/03/2022
The trader replied (on 11/04/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Highly recommend
Customer Service
Quality
Value
I can't rate Matt highly enough. From the initial visit to inspect the work needed, the speedy estimate, and the work itself done in a highly professional and no-nonsense manner, the whole experience was very satisfying. I will certainly be having Matt back for any other jobs and will recommend him to friends and neighbours.
Customer in Greater London Posted on 22/03/2022 , work completed 22/03/2022
The trader replied (on 11/04/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
New security lock on door
Customer Service
Quality
Value
Absolutely brilliant. Quick to organise visit, follow up phone consultation and ultimately repair. Went to great lengths to obtain handles that matched original- even though now discontinued! I have no hesitation in recommending Matt and his company. If you knew me, you’d know this is not easily gotten from me. He’s really a credit to the trade
Customer in Greater London Posted on 07/03/2022 , work completed 07/03/2022
The trader replied (on 07/03/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Door lock replacement
Customer Service
Quality
Value
Matthew from Windowfix is exactly what I want when I need a tradesman. Gave me a realistic quote upfront and turned up when he said he would. Nice, friendly chap, and seemed to genuinely want to help get me out of the fix I was in, which he did. He didn’t have the exact lock replacement required, due to its age, but instead of just ordering something in and leaving me waiting for it, he managed to reuse some pieces and replace others. In about an hour’s time my house was fully secure again, and all at a very reasonable price and in line with the original quote. Highly recommended. Thanks Mathew.
Customer in Greater London Posted on 24/02/2022 , work completed 24/02/2022
The trader replied (on 07/03/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.
Replacement window hinge
Customer Service
Quality
Value
Matt helped us avoid the replacement of our window by pinpointing that it just needed a new hinge. He promptly scheduled the work and completed it in ten minutes and for the exact price quoted.
Customer in Greater London Posted on 22/01/2022 , work completed 21/01/2022
The trader replied (on 04/02/2022)
Thank you so much for your review, we appreciate it. Should you need us again in the future, please do get in touch. With kind regards - Matt.