YourPlumber Limited

We moved into our flat almost exactly one year ago and had a plumbing problem from day one. All of our hot taps ran incredibly slowly. The fall from the hot water cylinder to the basins was completely inadequate. We called in YourPlumber to quote for the installation of a pressurised hot water system. The survey and quotation was carried out promptly and the installation date was (re)arranged to suit us and our recovery from Covid. Drew, our plumber, was exemplary. He worked cheerfully over a long day to strip out the 50-year-old plumbing we had inherited and give us a fresh, new, clean replacement. Because he had had to disconnect and reconnect our washing machine in the course of his work he stayed to do a quick test rinse to ensure that everything was back where it should be and overall he left the kitchen cleaner than it was when he arrived! Our only problem now is remembering that we don't need to leave hot taps running for five minutes to get hot water. We had got used to doing odd jobs while we waited! Since we moved to Bournemouth 11 years ago we had 'acquired' an electrician and a painter but up until now we haven't had a plumber, but now we have! Well done Drew and YourPlumber!

James came to fix my scaled up combi boiler. He was very polite and professional. He explained everything he was going to do and showed me the scaled-up part he removed. Whilst doing the job, he found the boiler had leaked previously and two other parts needed replacement. It was very obvious to see the parts that needed replacing. Also, the flue had been fitted incorrectly and was leaking fumes into the boiler, (Not into the home) He tested for fumes and left a notice that the boiler was dangerous and used at my own risk. The second visit to fix the other problems was arranged very quickly. I asked for James on the second visit and this was accommodated. I found the labour costs very reasonable but the parts are quite a bit more expensive than I could source the same. However, the service and speed of getting an appointment make up for the expensive parts. I would definitely use them again.

Tiffany of Your Plumber did an excellent repair job. On time, courteous, efficient and effective repair, clearly explaining the work done. In addition to fixing the hotwater tap, Tiffany also replaced the leverage on the cold water tap so that both taps now have matching action for turning on and off. I would highly recommend her and the Your Plumber company to others seeking a quick and reasonably costed plumbing repair that was on budget to quote given.

Same day response to an emergency call out, made sure that the area was made safe and then quote given for remedial work. Engineer schedules were rearranged to accommodate early arrival of ordered spares and all the work was completed within 24 hours. All staff were professional, respectful of property, excellent at communication and the quote was spot on with no hidden extras. The engineers also checked later that evening that everything was functioning properly. I would not hesitate to recommend YourPLumber Bournemouth as they could certainly teach other Companies how to give proper Customer Service.

I had a combo boiler service done on my Glo worm boiler. I also agreed to have the filter cleaned if it needed it and to check my radiators were working properly. When I booked I hadn’t realised that checking the radiators would cost me £39.50 with VAT. It is when I got the Invoice that it was listed separately to the bill. It was £32.92 then VAT had to go on top at £39.50. The plumber that checked the boiler went around the bungalow very quickly to check the radiators certainly NOT worth the amount I have paid. I also told the plumber some confidential information which has now appeared in black & white on the bill for all to see. I rang up the company on getting the bill to be faced with an aggressive mannered man. I was not happy with the bill but I have paid it in FULL. So be clear before you book how much you are going to be charged for their service. I feel I have overpaid for this service and will not be using them again.

What a pleasure it was to have YourPlumbers to supply and fit my new electric boiler. Everyone with whom I had dealings was very helpful and made me feel relaxed about the entire job. No mess, no fuss, just a good job at a fair price I would not hesitate to recommend them.

Whole process from booking to completion was excellent. Guys were on time and just got on with the job. Friendly and professional. I won't hesitate to use this company again - thanks Joe & James !

Extremely satisfied. Work done properly and in a very proffesional manner. We will use them again and again. Thank you

Very positive experience from start to finish. Everyone we came into contact with at Your Plumber was very prompt and professional. Work finished on time and to a high standard.

My boiler service engineer was Jack Masterton. He was prompt, Knowledgeable and professional. He did excellent job with reasonable price. I would highly recommend your Plumber company.