We used Zen Windows in Bristol to replace our old, broken wooden sash windows and had a brilliant experience from start to finish. Ben, the General Manager, was excellent – clear, helpful, and never pushy. He priced the job fairly and explained everything in a professional and approachable way, giving us total confidence in the service. Matt, who handled the scheduling, was also fantastic – always quick to respond, clear in his communication, and helpful throughout. The whole process felt smooth and well-managed. The fitters – Mitch, Dan, and Kieran – were outstanding. They were polite, friendly, tidy, and extremely skilled. The job involved fitting a large number of sash windows, many of them irregular and tricky to install, but the team worked with great care and precision. The finishing was just as impressive – from the bath stone patching to the interior carpentry, including window surrounds and architraves, everything was done to a very high standard. Their attention to detail and pride in their work really showed. We’re absolutely thrilled with the end result – the windows look fantastic and have transformed our home. Zen Windows were a pleasure to deal with at every stage, and we would highly recommend them to anyone looking for quality windows and outstanding service.